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Performant Healthcare SolutionsHeadquarters
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Complaints
This profile includes complaints for Performant Healthcare Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/01/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************* DOB 11/22/2002 Last 4 SSN 2154 To Whom It May Concern:I am writing to formally dispute the derogatory marks on my credit report that you have associated with an account that was opened without my permission or knowledge. This account, which is fraudulent, is a clear violation of the Fair Credit Reporting Act (****) and the Fair Debt Collection Practices Act (FDCPA).Under the ***** specifically 15 U.S.C. 1681s-2(a)(1)(A), it is illegal for any person to furnish information to a credit reporting agency if they know or have reasonable cause to believe that the information is inaccurate. Furthermore, 15 U.S.C. 1692g mandates that a debt collector must provide verification of the debt upon request, especially in cases where the validity of the debt is in question. Given that this account was not authorized by me, I demand immediate and full verification of this account, including all documentation and identification that your agency used to validate the account.I expect to receive all relevant evidence related to this account, including any signatures, contracts, or communications that support your claim of legitimacy. Additionally, I request that you remove all derogatory marks associated with this fraudulent account from my credit report immediately to comply with both the **** and the FDCPA.Please consider this letter a formal request for investigation and correction in accordance with the applicable federal laws governing your practices. I anticipate your prompt response within the 30-day timeframe as stipulated by the ****.If you fail to adequately respond to my requests or refuse to remove this fraudulent account from my credit file, I will take further action to protect my rights, including but not limited to filing complaints with the ************************ and my states Attorney General's office.I look forward to your swift and thorough response.Sincerely, *************************Initial Complaint
Date:08/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was referred to this company for a debt from U.S ********** of ********* treasury case numbers L35515005 and L35515003. Performant account number ****** and *********. My social security benefit was garnished for $2,209.20 and my pension was also garnished for $7,420.71 for a total of $9,629.91. I am again receiving notices again for garnishment for the same debt stating July 20, 2022 I need assistance resolving this problem. I called the agency several times and they stated there is a zero balance and cannot give me anymore information because it was referred to Performant Recovery **** Thank youBusiness Response
Date: 08/13/2022
Performant Recovery, Inc. left the debt collection industry in 2021 and all accounts were returned to the U.S. Department of the Treasury. Performant does not and did not initiate any garnishment of social security. Please discuss with the U.S. Department of the Treasury directly.
Thank you,
Initial Complaint
Date:08/01/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was assigned Performant as a source for student loan debt recovery. For about ten months, I had been paying a monthly amount for being in the programstaying current with a monthly payment. I tried to reach out to them regarding next steps for the recovery program, contacting them by phone but the company seems to have vanished. I want to know the status of my loan and payments required, balances, etc but a recording informs me that the phone service is longer current. I just want to contact them to see if my loan has been turned over to another entity and how I can continue with payments to keep my loan status current.Business Response
Date: 08/02/2022
**************,
Please be advised, Performant Recovery, Inc. left the debt collection industry in 2021. Please contact the creditor directly for updates on your student loan account.
Thank you,
*****************************, Compliance Analyst
Initial Complaint
Date:06/01/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the fair credit reporting act. the list of accounts below has violated my federally protected consumers right to privacy and confidentiality under the *** **** law.performant/diversified adjustments 15 *** **** section 602 A. States I have the right to privacy.15*** **** section 604 A. section:2 also states a consumer reporting agency cannot furnish a account without my written instructions.15 *** ****c(A)(5) section states: No consumer reporting agency may not make any consumer report containing any of the following item's information any other adverse item of information , other than records of convictions of crimes which antedates the report by more than 7 years.15 *** ****s- 2(A)(1) A person shall not furnish any information relating to a consumer reporting agency if the person knows of has reasonable. cause to believe that the information is inaccurate.Business Response
Date: 06/02/2022
************,
Please be advised, I could not locate an account under your name. Furthermore, Performant left the debt collection industry in 2021. Please be advised, collection agencies do have a permitted purpose to access a consumer's credit report under 15 U.S.C. 1681b(a)(3)(A). Should you require further information, I invite you to contact your creditor directly.
Thank you,
*****************************
Compliance Analyst
Customer Answer
Date: 06/02/2022
Complaint: 17300534
I am rejecting this response because: this company now go the name of Diversified adjustment please Reinvestigate this account
*******************Business Response
Date: 06/07/2022
We do not go by the name Diversified Adjustment and have no association with that company.
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