ComplaintsforPerformant Healthcare Solutions
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Complaint Details
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Initial Complaint
08/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was referred to this company for a debt from U.S ********** of ********* treasury case numbers L35515005 and L35515003. Performant account number ****** and *********. My social security benefit was garnished for $2,209.20 and my pension was also garnished for $7,420.71 for a total of $9,629.91. I am again receiving notices again for garnishment for the same debt stating July 20, 2022 I need assistance resolving this problem. I called the agency several times and they stated there is a zero balance and cannot give me anymore information because it was referred to Performant Recovery **** Thank youBusiness response
08/13/2022
Performant Recovery, Inc. left the debt collection industry in 2021 and all accounts were returned to the U.S. Department of the Treasury. Performant does not and did not initiate any garnishment of social security. Please discuss with the U.S. Department of the Treasury directly.
Thank you,
Initial Complaint
08/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was assigned Performant as a source for student loan debt recovery. For about ten months, I had been paying a monthly amount for being in the programstaying current with a monthly payment. I tried to reach out to them regarding next steps for the recovery program, contacting them by phone but the company seems to have vanished. I want to know the status of my loan and payments required, balances, etc but a recording informs me that the phone service is longer current. I just want to contact them to see if my loan has been turned over to another entity and how I can continue with payments to keep my loan status current.Business response
08/02/2022
**************,
Please be advised, Performant Recovery, Inc. left the debt collection industry in 2021. Please contact the creditor directly for updates on your student loan account.
Thank you,
*****************************, Compliance Analyst
Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In accordance with the fair credit reporting act. the list of accounts below has violated my federally protected consumers right to privacy and confidentiality under the *** **** law.performant/diversified adjustments 15 *** **** section 602 A. States I have the right to privacy.15*** **** section 604 A. section:2 also states a consumer reporting agency cannot furnish a account without my written instructions.15 *** ****c(A)(5) section states: No consumer reporting agency may not make any consumer report containing any of the following item's information any other adverse item of information , other than records of convictions of crimes which antedates the report by more than 7 years.15 *** ****s- 2(A)(1) A person shall not furnish any information relating to a consumer reporting agency if the person knows of has reasonable. cause to believe that the information is inaccurate.Business response
06/02/2022
************,
Please be advised, I could not locate an account under your name. Furthermore, Performant left the debt collection industry in 2021. Please be advised, collection agencies do have a permitted purpose to access a consumer's credit report under 15 U.S.C. 1681b(a)(3)(A). Should you require further information, I invite you to contact your creditor directly.
Thank you,
*****************************
Compliance Analyst
Customer response
06/02/2022
Complaint: 17300534
I am rejecting this response because: this company now go the name of Diversified adjustment please Reinvestigate this account
*******************Business response
06/07/2022
We do not go by the name Diversified Adjustment and have no association with that company.Initial Complaint
01/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been in a student loan default program since 2008 due to a divorce whens ex husband didnt pay student loans as court ordered. Since that time $247 has been taken out of my account every month since that time for $12000 student loan. I have discussed multiple time with this agency why my loan is continuing when it has been paid. This month I had to change my bank and made them stop taking money out directly. When I mailed my check from my new bank as a **** pay the check was not cashed so a stop payment was put on it. Today when I called to find out why the check was not cashed i received an automatic message saying they are no longer doing student loans and to contact Federal Student Aid to find out who has my account. I did as msg stated. FSA said my account has been with Naviant and he could not see it ever with Performant. Naviant states there is no account with my social security number. Nobody knows where my money has been going. $38,532 on a $12000 loan. Please helpBusiness response
01/28/2022
We have thoroughly researched Performant Recovery, Inc.s (Performant) inventory of accounts and at this time, with the information provided, we are unable to identify an account placed with our office under your name. If you can provide identifying information, including a Performant account number, additional research will be conducted to locate your account.Initial Complaint
01/17/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
PLEASE FURNISH ALL IRS LIEN STATE LIEN FOR ALL FAMILY MEMBERS ESPECIALLY MINE DOB 12/01/1963 SS ******-Business response
01/18/2022
Please contact the *** directly.Customer response
01/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** And *****************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.