Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck exhaust from Redline 360 on December 1st for 600 dollars. I received the package on the 7th right before I was leaving for a trip, as I was heading home from the trip someone hit me and totaled my truck on the 8th. I emailed Redline asking if I could refund it as I could no longer use it and I had not even opened the package yet. They said yes and sent me the information for shipping, I sent it to them paying $185 to ship it and they said wait 2 weeks for the refund. After 2 weeks I emailed asking if they had received the package, they replied with yes and my refund was coming. I waited some more and asked about it, they said they now have not received the package and that they needed proof of delivery. I sent it to them and they said that they did not have the person that signed for the package at there shop. I needed to file a claim with **** I filed the claim and *** closed the claim as they determined the package was sent to the correct place. I emailed Redline this and they asked for my *** ***** contact info, I sent it over and they said they would get back to me. That was about a month ago and they have ignored my numerous emails asking for the refund. I have sent them multiple emails asking for a response and they have completely ignored me. I just want my money back, and am disgusted with how they have treated this.

  Business Response

  Date: 03/14/2025

  Thank you so much for the feedback and were extremely sorry this took so much time. Mr. ******** ordered an exhaust on 11/30/24 and received it on 12/6/24, reached out to us about returning it on 12/9/24 and we replied the same day and had the *** Form/Number & *** Instructions over to him on 12/10/24. Mr. ******** reached back out to us on 12/16/24 with a *** Tracking Number saying the he dropped the exhaust off at ***** and inquired about being refunded for the $183.35 cost to ship the exhaust back, which we replied to the same day explaining that for these types of returns, shipping is the responsibility of the customer and he remarked on how he wished he read the *** Instructions better because he could have sold it for more money than the refund amount would be. 

  
  We of course understand his frustration as were also consumers jut like Mr. ********* so we replied in kind and explained our understanding and empathy, while also regretting that he didnt read that part of the *** Instructions. Mr. ******** followed back up with us on 12/23 asking if wed received the exhaust back yet, and we replied the same day saying that the tracking shows it was delivered on 12/18, and asked that he please allow 1-2 weeks for the returned exhaust to be inspected and a refund issued for it. 

  
  Mr. ******** reached out 4 days later on 12/27 inquiring about the refund and when it would be processed, and we replied on 12/30 letting him know we were reaching out to the warehouse this exhaust kit was sent back to to confirm receipt, which is when they informed us it had still not be received back by them and we informed Mr. ******** of this on 12/31 and explained the longer than usual lead time may be due to the holiday season. 
  We reached back out to Mr. ******** on 1/2/25 letting him know that the warehouse confirmed again that there was no record of the exhaust being received by them even though the tracking showed it was delivered. The warehouse these exhaust kits ship from is a very large and secure warehouse with cameras everywhere, including on the loading dock, and they were able to look back and see that the exhaust was never received back by them and never checked into the warehouse, regardless of what the tracking number showed about it being delivered. 

  
  The reason this is important is because there has been a drastic rise in Shipping Scams where scammers somehow alter the ***/***** Shipping Info/Tracking on a package to make it seem like it was received back/shipped out when it really wasnt, so *** & ***** were both looking into this for Mr. ******** and both of them showed that the package was not received back by the warehouse.  

  
  Due to the rise in shipping scams, due to Mr. ******** using a Third Party shipper that was not actually *** or *****, due to the warehouse having no proof the returned exhaust was received, and due to the warehouse shipping manger calling *** & ***** to speak with them directly about all this, we were unable to provide a suitable resolution in a timely manner so Mr. ******** filed a chargeback against the purchase. Which has been fully accepted by us and Mr. ******** will be fully reimbursed for the transaction, even though we do not have the exhaust back, neither *** or ***** could prove the exhaust was received back by the warehouse, and the warehouse having no physical proof it was received. 

  
  This is a very unfortunate situation and Im in no way saying Mr. ******** is a scammer, but that info is important and why this whole process took so much time, and were extremely sorry for any trouble or frustration this may have caused Mr. ********* as well as actively making changes to the way we process returns to ensure this doesnt happen in the future. Again, were beyond apologetic and even embarrassed this worked out the way it did, but we appreciate the feedback, and we will keep striving to provide the highest level of service and support to all clients, current and future. Thanks! 

  Customer Answer

  Date: 03/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although this company is turning this into something that it was not. They were shady and tried scamming me, I have multiple other people having these same problems with this company. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a radiator, radiator hoses and a cold air intake on 2/7/2025. I received tracking information for my shipments. The radiator was delivered on 2/18/2025. The other two items show via the tracking information that the shipments were cancelled. I e mailed the company on 2/14, 2/18 and 2/20 as they have no phone number. I have received no response and have not received any updates as to whether my order will be filled. I disputed the charge (for only the two parts not received, tax and shipping), hoping this would start a reply or communication from Redline 360. I still have not received any communication. I would like communication about my order as to where it stands....

  Business Response

  Date: 03/14/2025

  *** ****** is correct and he did reach out to us via email on 2/13, 2/14, 2/18, and 2/20/25, but he never replied to any of our replies to his emails. *** ******* first email was on 2/13 regarding the cancelled tracking numbers for the two parts he had not received from the order he placed on 2/7, and due to there being a stock discrepancy, the tracking numbers were cancelled on 2/7/25, but we dropped the ball and never reached out to *** ****** to let him know they were cancelled, so he sent his first email on 2/13 regarding the missing parts. 

  
  We received *** ******* first email on 2/13 and replied the same day letting him know that we were looking into the issue for him, and would be back in touch with him shortly, so we sent two follow up emails to that message on 2/14 & 2/15 but we did not receive a reply. 

  
  *** ****** emailed again on 2/14 with regard to the tracking numbers being cancelled and we replied again right away on 2/14 as well as sent two more follow up emails on 2/17 & 2/18, but did not get a reply from *** ******. 

  
  *** ****** emailed again on 2/18 and we again replied right away the same day on 2/18, did not get a response to our email, but *** ****** did reply to his own email the same day on 2/18 saying this is his 3rd time reaching out with no response, and we actually got excited that he was finally replying, so we sent follow *** on 2/18, 2/19, and 2/20 but never got a reply from *** ******. 

  
  *** ******* last email came on 2/20 which we replied to right away, as well as sent more follow up emails on 2/21 & 2/25, but never got another reply from *** ******. 

  
  I would be glad to provide all the screenshots showing all the replies to *** ****** (12+ emails were sent to him), but as a way to protect *** ******* personal info, Im not including them in this reply unless *** ****** request them to be shown here. 

  
  I have the feeling that *** ****** has all our email replies, but they were being sent to a SPAM folder, so he wasnt receiving them and why he thought we werent replying, and we sincerely apologize if thats what happened.

  
  Due to not receiving any of our email replies, *** ****** filed a chargeback on 2/21 which was accepted by us and he is now fully refunded. And just like *** ****** said, he only filed the chargeback for the parts not received and did not file a chargeback on the radiator that he did receive, which was very kind of him and we greatly appreciate that type of honesty. On top of that, *** ****** also purchased the same parts from us again yesterday on 3/13, and we cannot thank him enough for his continued support and trust in us!! 

  
  Again, were extremely sorry that *** ****** wasnt receiving our email replies and encourage him to check his SPAM folder for those emails. He should also check his SPAM folder for our most recent email sent yesterday 3/13 with regard to the parts he ordered again, as there is a roughly 1-week lead time on the *** Intake he ordered yesterday 3/13, and we want to ensure he knows about the lead time. Thanks! 

  Customer Answer

  Date: 03/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I just looked in my spam folder for my Gmail account and found some replies from the company.  I wish I would have seen those before filing the complaint. 
  

  yes I did reorder one of the parts because of all the good online reviews and decided to give the company a second chance.  I have received e mails about this order that did not go to spam

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a package from them and never received anything. Emailed the business claiming that I want a refund because I never received anything. Filed a claim through ***** and received temporary credit and was then taken out of my account since the business claims that it was delivered. Theres not much I can provide since it was not delivered and ***** or the business was not able to resolve anything.

  Business Response

  Date: 02/24/2025

  Thank you for contacting us again. When you first reached out claiming you didn't receive the item, we opened a lost package claim with the shipping company. The shipping company confirmed they spoke with you a day before delivery, confirmed a time to deliver the package to you, and then met you and handed you the package, with photos. You then filed a dispute with your card company, so we mentioned to you that since the dispute is filed, we are unable to help any further with your order because the card company puts a hold on all funds. On our side it still shows all held. Apologies, but at this point, since a chargeback is filed, you would just need to continue to work on this with your card company.

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On Jan 24 2025 I purchased "Energy Suspension Hyper-Flex Master Bushing ********* Accord (*****) Red". For this I paid ($135.36 plus tax $9.20) total was $144.56 This is the wrong bushing kit for my car. It is new in original box unopened. I've sent 3 emails over the past 3 weeks asking for an ***. I have received zero responce. There are no phone numbers for this business.Thank you **** ****

  Business Response

  Date: 02/14/2025

  Customer reached out via email 3 times with regard to returning the incorrectly ordered ******************* Suspension Bushings, and we replied to every email as well as sent follow up emails, but customer was not receiving them and thought we were ignoring him. So I (***) called him from my personal cell phone to let him know that we have replied to all 3 emails as well as sent follow up emails, and customer tried finding them but was unable to locate them, so I drafted a new email for the customer while we were on the phone together and he confirmed receipt of the most recent email during that time. Customer is now fully updated, has received all information needed to return the incorrectly ordered Energy Suspension Bushings, and is very happy now. We're glad we were able to reach the customer to rectify the email issue, and we look forward to working with him again in the future. Thanks!

  Customer Answer

  Date: 02/15/2025

  Better Business Bureau:
  
  Totally my bad.  Redline360 had been promptly responding to me all along. Great products, great price, fast shipping, friendly and professional staff.  Turns out the support/customer service emails got captured by my spam folder. Duh!
  I solemnly apologize

  **** ****

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of coilovers specific to the model of my car. However upon arrival I found out they do not fit and are the wrong size. After bringing this to the companies attention and providing photo evidence they still have not sent a return label and it's been almost 2 weeks.

  Business Response

  Date: 02/04/2025

  We're extremely sorry for the error with the coilovers you purchased for your specific car. You're correct that the Front Upper Mounts were incorrect for your car and while we understand wanting to return them due to the Front Upper Mount fitment issue, we always like to give the manufacturer an opportunity to correct the issue, as well as get our customers the kit they originally ordered. But we completely understand not wanting to deal with it and just needing to return it, so we sent a prepaid *** Return Label over to you to send the coilovers back and have now issued a full refund to your original payment method. Again, we're extremely sorry for the error with the Front Upper Mounts and thank you SO much for giving us the opportunity to make it right for you!!!  

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I placed an order with redline 360 on January 3rd and I have all the emails that I will attach as well. I ordered a piece for my car and they had sent me the wrong piece because they had advertised the wrong piece. I ordered a clutch kit and flywheel for my **** A4 and they sent me a clutch kit for a ************************************************************************************************** a refund. But I dont want a refund anyway I want the correct piece that they owed me, They had advertised the wrong pieces for the wrong price and then expect me to pay the difference but I have all the emails of what I ordered and how much I paid for it. As of now they will not respond to my emails or get back to me. If someone can call me and help I would really appreciate it. I have all the emails but it would be best If I could forward them all to you guys. The customer service agent says I am being very demanding but multiple times all I asked for is my original order and they are making it harder and harder to receive it.

  Business Response

  Date: 02/05/2025

  Sorry for the site error regarding the part number that was shipped.  We received a message from you regarding this part not being correct for your vehicle but also saw at the same time that you filed a dispute against the funds on this order at the same time, making the order unpaid.  We issued a prepaid label to you to ship the incorrect part back for a full refund.  We did receive this part back and have since accepted the dispute resulting in a full refund back to you and your bank for this order.

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered wheel spacers for a Porsche 718 Cayman. The order consisted of a set of 7mm spacers for the front wheels and 15mm spacers for the rear wheels.I was charged a total of $309.76. The wrong parts were sent. I received a set of 14mm spacers for a Porsche and a set of 30mm spacers for a Nissan.I requested a call tag be sent to return the incorrect parts. I emailed the company and **** keeps trying to tell me that the part numbers are correct. Ive sent images of everything but they just keep giving me the run around.

  Business Response

  Date: 01/29/2025

  Sorry for the issue! H&R Spacers ship as a total size for the pair meaning that if you ordered a set of 7mm spacers you would get 2 spacers which total 14mm in size, which is what is shown on the label. We double checked with H&R and the front spacers were correct for your Porsche however we did have the wrong part number for the rear listed. Our customer service team sent you a prepaid, no cost return label to return both of these sets back per your request. As of this writing we have received these spacers back and a full refund has been issued on the order. Again, were extremely sorry for our mistake and have now corrected this for all future drivers. 

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Redline 360 High Performance**Dear BBB,I am writing to formally file a complaint against Redline 360 High Performance regarding my recent order experience. On December 30, I ordered a radiator hose kit in red for my 392 **** Pack Widebody (Order Number: R360456272). When I made the purchase, the website indicated that the order would arrive within three days. However, I did not receive the order within that timeframe.Upon checking my email for tracking information, I found that the company did not send any updates. The website and support system appear to be poorly managed, lacking the basic functionalities expected from a legitimate business. Typically, when a customer purchases items, they should receive tracking information and have the ability to communicate with customer service effectively.I wrote to the company daily, requesting updated tracking information to plan for my car. Unfortunately, they failed to provide any assistance. After several attempts, I requested a refund, which also required multiple follow-ups. Eventually, I did receive a refund notification via email, but only after persistent communication on my part.This experience has been incredibly frustrating and unprofessional. I believe no customer should have to deal with such negligence, especially when providing sensitive credit card information.I urge the BBB to investigate this matter and consider taking appropriate action to prevent other customers from having similar experiences.Not to mention all of my time and effort will not be refunded and waiting for this company. My car is still down.Thank you for your attention to this issue.Sincerely, ******* *****

  Business Response

  Date: 01/07/2025

  Hello,

  Sorry to hear you had a poor experience after your order was completed!  I see that the order was placed after our stated business and processing hours but was processed the next day.  However, your order was out of stock.  We see that you reached out to our support team but from a different email address used and we needed more information from you before we could find your order and see where the order process was at.  Once we had this we were able to see an estimated time of shipping which was a few weeks out.  You requested a refund and we issued that back to you already.  Again, very sorry for the miscommunication with the delay for shipping on this order.

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding my recent purchase from Redline360. On July 26, 2024, I purchased a set of taillights from their online store. The order was shipped via ***** on the same day. However, the tracking information for my package ceased updating on August 1, 2024. I contacted *****, which subsequently opened a case but ultimately determined that my package was lost.On August 5, 2024, I informed Redline360 of the situation and requested either a replacement or a refund (correspondence attached). On August 6, 2024, I received a response from Redline360 that did not address the issue. Instead, they merely stated that the item had been shipped, ignoring the fact that it was lost in transit.As a concerned consumer, I find this response both frustrating and unacceptable. I respectfully request that Redline360 reship the item to me promptly. The lack of accountability in this matter is alarming and raises concerns about the company's commitment to customer satisfaction and responsible business practices.Thank you for your attention to this matter. I hope for a swift and satisfactory resolution.

  Business Response

  Date: 08/09/2024

  Hello,

  Sorry to hear about a delay in the shipping process!  Based on your state it looks like there was likely a weather delay due to hurricane ***** and surrounding states that prevented ***** from delivering this package in their normal delivery window.  This package showed its first attempt at delivery today 8/9 and was successfully delivered with ***** photo proof of delivery (***** 277563804572).  Our support team has also emailed you back via the original ticket you sent to us.  Sorry again for the long delivery timeline!

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order some coilover from redline 360 an I wish to return them but they will not provide me with a return label they want you to purchase your own label but the label is all most as much as the product.I I ask for is a return label so I can receive my refund.the order is not even a week old the reason for the refund is because the car was in a accident all I need is a label to return there coilover

  Business Response

  Date: 07/31/2024

  Hello,

  Sorry to hear about your accident.  Per our return policy we do not provide return labels for any order that is considered a "remorse" return such as this.  For more on that please see our return policy posted on the site here: ***********************************************

  However for help here, we can assist more via the ticket you already have open with us to find better pricing on a label which would be deducted from any refund given once the kit is back to us and delivered in original, brand new condition.  We will reach out with more details on that in the open ticket you have with us.