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Business Profile

Senior Living

Athartle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted them over a week ago with no reply at all. Their policy requires a 24 hr response. They have no intention of addressing their products fragility. I liked the frames and simply chalked it up as a bad pair however, their lack of action tells me much more. False advertising!

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an electric pump from Athartle and when I received the product I tried to use it and it did not work at all it was broken/defective. It cost me about $34.23 When I requested a refund or a new produced they offered me a $6 dollar refund.This is unacceptable I paid for a brand new working product and didnt recieve what I paid for. After going back and forth with them they tried to offer me $15 refund or wanted me to send it back and said I would have to pay for shipping and they would send me a new one. This is absolutely unacceptable. I paid for something that was brand new in working condition and I recieved a broken non working product and to have it replaced i was going to have to pay for it.I should not be responsible for paying for there mistakes and as a customer i should get what i paid for not something that was defective and broken.Absolutely unacceptable and horrible how they treat their customers.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims to be out of CA but they are actually out of ******Their products are falsely advertised and do not do as they portray in their videos. This is a scam company and now to issue a refund the product must be shipped back to *****! At my expense. They also sent the wrong item to me vs what I ordered. 2 black and beige vs 2 black, 1 brown & 1 beige.This company is a rip off and I want everyone to know so they do not end up like me! Crappy product, wrong product and no refund

    Business Response

    Date: 05/22/2024

    Dear BBB Team,

    We are writing to inform you that we have proactively reached out to the customer and have successfully negotiated a resolution regarding their recent complaint. We have issued a full refund of $83.96 USD to the customer's account.

    We apologize for any inconvenience caused and are committed to ensuring our customers are satisfied with our service. If there are any further actions required from our side, please let us know.

    Thank you for your assistance

    Best regards,
    Ximena   

    Customer Answer

    Date: 05/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday March 8th I purchased a pair of black trousers for $37.99, totaling $47.88 after tax and shipping (Order No. 170923CDC29812). I received a pair of red trousers. I wrote to customer service and they offered me $9 and to keep the red pants. I told them that wouldn't suffice since this was their mistake, I shouldn't lose any money for it. They then wrote back and said they could refund $16 and I could keep the pants, OR pay for shipping back to ***** to get a full refund. I wrote back saying that they should send me a prepaid shipping label because I should not lose any money on a mistake that their company made. They responded with, "We have done everything we can to provide you with the best possible solution. If you have any other questions, please feel free to contact us." I would simply like my $47.88 refunded.

    Customer Answer

    Date: 04/10/2024

    I wanted to add some additional information to my complaint: 

     

    Their website says, "In total there are only 10 of us based in ***********,***********We don't use a call center or distribution center,everything is done in house." The reason I ordered from them was because I thought the item was coming from an entrepreneur in CA - if I had known it was coming from *****, I wouldn't have ordered. Re-reading the "story" on this page, I can see now that this is probably fabricated/created by chat gpt. 

     

    Thank you, 

    Devin

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order, Dec. 30th. 2023, Ordered two pair of pants, both pairs are too short, requested to return pants and a refund of $69.28, each pair of pants cost $32.99. Working through a email address, " *************************************** no phone number, no other way to contact them. They are refusing the return of pants and only offering $12.00 dollars of my $69.28.

Athartle is NOT a BBB Accredited Business.

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