Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ************************************************************************************************************************************* to be contacted. Since then I have lived in several different apartments and as of last year upon moving into this apartment a balance was shown through a third-party Screening Company And this balance was different between Three different companies one had a balance of 200 and something dollars and the other balance was 300 and something dollars. When the compliance department called From the new apartment that I decided to move into they told them I owed zero dollars and that my deposit had taken care of the balance. I even took it upon myself to call the property management company where they stated to me that I owed zero dollars as well. However the balance is still being reported on my credit and when I called dumos They said that they didnt have any balances in any balances would have been forwarded to a Collections company as of today March 14 I called the collection company at telephone number ********** I spoke to a representative gave them my personal information just for them to tell me that they could not find any information with my name and Im the only person who rented that property so it would only be under my name. this is been a nuisance for me and causing me issues and also could cause me to be homeless if I do not get this settled I will be sending a letter to the attorney general explaining my concerns and let them know what harness has caused me. If this is true why would I not be able to get a correct answer from anybody ? I could have paid the balance times but I have gotten the answer that I do not owe anything.

  Business Response

  Date: 03/19/2025

  This former resident vacated the premises mentioned on 4/5/2022. The corporate office completed the move out reconciliation and mailed that paperwork along with a move-out letter to the forwarding address the tenant provides to the rental office. IF no forwarding address is provided, the information is mailed to the last known address on file. The move-out reconciliation letter outlines who the former resident needs to contact to schedule or set up payment arrangements for any owed balances. When there is no response from the former resident after the allotted time frame, the file is sent to collections for processing. This former tenant should contact the collections agency to set up payment arrangements to pay the balance due off. Once the balance is paid in full to the collections agency, they can then remove from the credit report. If the former tenant is unable to locate the documentation mailed to them, they may call the corporate office at ************ and ask to speak with the person who handles move-outs, so they can get the correct information. 

  Customer Answer

  Date: 03/20/2025

  I am rejecting this response because: I have did everything mentioned in the space above. I also spoke with ***** who works at your office ***** was not able to tell me any balance nor the collection agency I have gave them personal information that could allow my identity to be compromised because this is the company you guys gave me to call the company was given to you and The complaint through the Better Business Bureau I have done everything And have came up with nothing I also have a copy of the letter from my current apartment complex stating that you guys told them I owed zero dollars.
  

  Business Response

  Date: 03/24/2025

  We have made several attempts to contact the complainant to assist with getting this situation resolved. Last week, we attempted to call all 3 phone numbers available for ****** ****** with no success: All 3 phone numbers were disconnected. The phone number listed on the BBB complaint is missing the correct amount of numbers to be valid. We also sent an email to 2 email addresses we have on file. We have not received a response back from either one. The complainant called our office and spoke with ****, explaining that she had a charge on her credit report. **** searched for the name in the collections account system, to which she was unable to locate any information - so she provided the complainant with the collections agency name and contact phone number to call herself. The complainant contacted the company and they too said they were unable to locate any information. 

  After further investigation, it has been determined that no tenant files were sent to collections during the years *********, due to Covid-19. Therefore, Domus Management Company never sent the complainant's information to collections to be processed. However, towards the end of 2021, all tenants were given a chance to enroll in Positive Rent Payments, if they wished to do so. If the complainant did elect to enroll in the Positive Rent Payments, Experian would have reported the information that is showing on the credit report, which is completely out of our control.  

  We need more information in order to assist getting this resolved, and ask the complainant to call Domus Management Company at ************. Please ask to speak with ****, so **** can gather additional information and assist with getting you assistance regarding your credit report. 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O6/27/2024 I moved in here they are overcharging me for my deposit & harassing me constantly. I am disabled & terminally ill & I am threatened w/eviction by the onsite mgr whom does nothing but sit on her **** & any/every time you ask her for anything she acts like you are bothering her. She steals the donation food that is only supposed to be for tenants I have seen her so it more than once

  Business Response

  Date: 11/20/2024

  **** ****** moved into the apartment complex on 6/27/24.The contract rent for the unit is $831 plus a 1-time security deposit of $831. At move-in, **** ****** made a rental payment for 4 days of rent (6/27/24 - 6/30/24), however no payment was made towards the security deposit. The contract rent is the total of the ***************** Payment plus the tenant portion payment, which is equal to $831.00. The resident portion is $241.00 and the housing authority pays the remaining balance of the monthly rent. The tenant is financially responsible for the Security Deposit and Tenant portion of Rent. **** ****** has been making her rental payments monthly. On September 13, 2024, **** ****** signed a promise to pay agreement stating she would make 4 additional payments of $270.70 towards the past-due rent & security deposit balance on: 10/4/24, 11/4/24, 12/4/24 and 1/4/25, in addition to the regular monthly rent. In October, we received a payment of $50.00 instead of $270.70 as agreed, therefore a lease violation was issued for failure to pay as agreed. As of 11/20/24, her current past due balance has reduced from $1082.80 to $822.80. **** ****** needs to ensure the past due balance is paid in full as soon as possible in order to avoid further action. 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Domus management company is doing some kind of fraud they charged me ***** mind you I havent lived there since ***** a whole 10 months it was month to month after 6 months the total I owed was 11 thousand I paid ***** for the time I was there they also claim there was damage and there wasnt . I also give them a 30 day notice that I was leaving Im just know hearing that I supposed to gave them ***** day notice so they can find someone to fill in that place

  Business Response

  Date: 10/21/2024

  Iesha Tucker was a resident of Hook & Ladder Apartments in Minneapolis, MN. Tucker moved out of the apartment on June 9th, 2022 after providing a 30-day notice. Upon moving out, the unit was left full of furniture, various household items and incurred tenant caused damages. On June 20th, 2022, a letter was mailed to Tucker's forwarding address which included an itemized breakdown of charges: $3,751.90 in past due rent, $325.59 in past-due utilities and $977.52 in past due damages & junk-hall. We also included a receipt for the cost of the junk hall. The total past due amount owed by Tucker is $5,055.00, per the agreement signed at move-in. After a specified amount of time with no response to the move out reconciliation, the file is sent to collections. If  Iesha Tucker would like to rectify this, please contact Domus Management Company or the Collections Agency to set up payment arrangements to pay off the past-due balance she left at move-out. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  regarding unfair treatment and wrongful accusation Dear [ whom this may concern]I am writing to express my deep concern and disappointment regarding the recent decision to ban my son from the apartment premises. The reasoning provided, stating that he was not authorized to possess my keys, is inaccurate and ********* you are aware, I was hospitalized recently, and my son, who is my primary caregiver and lifeline, needed access to my apartment to ensure my home was secure and to assist me upon my return. Leaving him my keys was a necessary and reasonable action, and I believe it is unacceptable to punish him for this.I strongly disagree with the decision to ban my son from the property, as it is not a legitimate lease violation. I rely heavily on my son's support, and his presence is essential for my well-being. I request that this decision be reconsidered and reversed immediately.I would appreciate a prompt response regarding this matter. Please let me know if we can schedule a meeting to discuss this further.Sincerely,******* *******

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a big ***** infestations the complex has been aware of issue befor they opened the building the pest man said they need to treat the whole building not just a few rooms at a time because they are running thru the walls their I. The elevator the stairs and running through the trash I have wrote a maintenance request. They was supposed to come to my unit and they did not. I got my unit ready. No one came up the second time theyre supposed to come and do it. My son is sick. Hes been sick because of the mold issue, so I wasnt gonna allow him to leave the unit or nobody to come in for the safety of him passing on his cold to someone else, I was just informed by the residence that they have the same exact problem that I have with roaches running through their apartments getting in from under the doors mice coming through and only thing we keep getting is told that we could lose our apartment if were not following by this and the waiver rules, there is no real resolution to trying to talk to management because as soon as we bring anything to management our housing gets put in jeopardy. We get told if we dont follow by what they want us to do, were gonna lose our unit who wants to be homeless with children again

  Business Response

  Date: 03/15/2024

  Resident moved into community on 3/2/23. The first date of pest control concerns reported was 2/2/24. We immediately noticed the tenant and added them to the pest control treatment schedule for 2/5/24. On 2/5/24, the resident denied the pest control technician entry due to a sick child. Management added the unit to the next scheduled pest control date. On 2/26/24, management issued a notice to the tenant for treatment on 3/4/24. On 3/4/24, the pest control technician was unable to treat the unit for because the resident did not answer and left an animal inside the unit, preventing the pest control technician from being able to treat the unit again. We added the unit to the next pest control treatment schedule for 3/11/24. On 3/7/24, management noticed the resident for 3/11/24 treatment. On 3/11/24, the pest control technician was unable to treat the unit because the resident did not properly prep the unit and kitchen cabinets, where the resident was complaining they saw the roaches. On 3/11/24, the Area Supervisor attempted to reach out to the resident to schedule a meeting to discuss upcoming pest control treatment schedule and find a solution to the residents concerns. As of 3/15/24, management is still waiting on contact back from the resident. 

  Management has made several attempts to treat this unit since a pest control issue was mentioned to management by the resident.

  There are a few units that have pest control concerns, but it is not the entire building and every resident as the claimant states. 

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in last year around March. I was told my unit got inspected and they had did a thorough inspection. They said SRA as it was dumb as as well as jamboree employees didnt inspection as my unit couple of months ago, I noticed my me and my children kept getting sick and we just were staying sick. It was kind of like a cold that never ended this year and January. It was raining cold, my son and my turn on the heater, so I turned the heater on around 75,76 and I noticed a smell like a really strong smell coming from the heater. I just assume you know we dont normally use it that much we dont use the air that maybe thats why well long story short the door popped open mind you management only has the key. I dont have a key to get in there theres no way for me to get in there only they can change the filters cause theres only one with the key it pops open. I proceeds to walk inside the closet to see what was in there and I see a filter that looks like it hasnt been changed since 1992, I contacted the office and was told they were going to change it. They never did , the filter is completely black, its falling apart theres white spots theres black spots throughout the whole closet

  Business Response

  Date: 03/04/2024

  As soon as this complaint was brought to property management's attention, our maintenance staff inspected the heating unit and changed the filter. On 3/4/24 we issued a credit to the tenant's ledger balance as requested for the inconvenience. 

  Customer Answer

  Date: 03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday afternoon, while myself and my three children were in the pool area, here at Lava Ridge Apartments ******************************************************, I noticed the onsite maintenace manager RJ pacing by the pool and standing in the window onlooking the pool while on the phone. He seemed very upset and tense as he was pacing near us. 10 minutes until pool closing time **** the manager approached the pool and gave a 10-minute notice to vacate the pool area as it was closing. During this time all residents began gathering their belongings, doing nothing wrong. At 430 RJ approached the pool area with a chain. I was scared and asked him to leave. I was threatened by the chain. He said nothing, he did not give an explanation to what he was doing or that we needed to leave.I am filing this complaint as to the lease violation. Yesterday I called Domus Management in ****, ** and told them about what happened, and they said they would be telling the office at Lava Ridge. They provided NO solution to my complaint and today I was found this notice in my door.I did not threatened **, I told him to leave me alone as I was the closed person to him and the chain.I have had other negative experiences with RJ.Rj should not be locking up the gate while people are trying to exit the pool area. If Lava Ridge feels the need to lock up the pool, they should do it after residents have exited. It is unnecessary force to approach residents with a chain. I have every right to protect myself and my children from threats and use of force as I believe was what the manager had intended with the chain.

  Business Response

  Date: 07/24/2023

  The company investigated the matter and found it to be baseless the events unfolded differently than the complainant describes. All residents were provided with copies of the Property Pool Rules which clearly states the pool rules and open times. The manager provided a 10-minute warning and the maintenance tech was there to place the chain/lock on the gate once the residents vacated the premises. The maintenance technician was not using unnecessary force or threatening behavior or mannerisms towards any residents. He was simply there to do his job of locking the gate with the chain, at the posted closing time, per the Property Pool Rules. This resident has made several complaints that we have found without merit and continually harasses our staff by screaming and yelling at them. Corporate Executive Staff attempted to reach the resident to discuss concerns in which she never called back. 

  Customer Answer

  Date: 07/24/2023

  I am rejecting this response because: Whenever possible, Domus management company at Lava Ridge has used excessive force towards residents. 

  after this "final notice" I applied to north point apartment complex and my application was denied because I received a "bad recommendation from previous landlord."

   

  Business Response

  Date: 08/01/2023

  As previously stated, we have investigated the matter and have found the complaint to be without merit therefore no further action will take place. The lease violations issued to the complainant resulted from the tenant's actions towards are staff and will not be removed from the ***********. 

  Customer Answer

  Date: 08/03/2023

  I am rejecting this response because: My complaints have been documents and will remain, no matter how long Domus Management Company denies the present issues at Lava Ridge. This dialogue is only proof to lack of accountability and gaslighting that tenants have endured. Domus Management has no respect or professionalism, to not even consider my complaint as valid.

   

  
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Random and non-spectific inspections of 'units" are illegal. California Civil Code Section ****. CA Civ Code **** (2017) (a) A landlord may enter the dwelling unit only in the following cases: (1) In case of emergency. (2) To make necessary or agreed repairs, decorations, alterations or improvements, supply necessary or agreed services, or exhibit the dwelling unit to prospective or actual purchasers, mortgagees, tenants, workers, or contractors or to make an inspection pursuant to subdivision (f) of Section 1950.5.Lower your rent if you are treating Lava Ridge Apartments like a prison camp.

  Business Response

  Date: 05/11/2023

  Domus Management Company - Complaint #******** from 4/19/23. We just received this complaint notice for the first time on 5/10/23. We DID NOT receive the 1st 2 notices dated 4/20/23 and 4/30/23. In response to this complaint - Lava Ridge Apartments is a newly constructed housing community that was built in Sept 2022 - December 2022. After moving in several residents, it was determined that there were dishwasher access concerns due to a design flaw in the installed kitchen cabinets. Once this was determined to be an issue, Management needed to ensure all residents were able to access their dishwashers - All residents have a right to be able to utilize all amenities offered. At that time, Management posted a notice to all residents 3 days in advance stating that Construction and Management would be inspecting several units and residents were not required to be home. On March 30th, the day residents were noticed of the inspection, Construction and Management entered several units and corrected this issue as necessary. Domus Management Company and Lava Ridge Apartments did not violate any housing laws. If the tenant had a concern with the inspection date/time or reason, the notice stated to contact the rental manager. We determined a problem inside the units, posted proper notice of entry and completed necessary repairs. If you need further information, please do not hesitate to reach out to me at ******************************** or via phone at *********************

  
  

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DURING THE **** I SPENT IN THE HOSPITAL, WITH MANY DEATHS IN MY FAMILY *************************, manager CONTINUED TO TO USE MY ******* TO CHARGE OTHER CHARGE TO HER HOME. PLEASE INVESTIGATE THIS FOR THE LAST 6 MONTHS. FONDLY ************************* ************************* **************************************************************** ************

  Business Response

  Date: 07/24/2023

  The company investigated this matter and has found the claim to be without merit. ******* policy does not allow one person to make charges on someone elses account. There is absolutely no way that our staff could have placed charges on a tenant statement. ******* is its own entity and their policy does not allow for it. The manager did NOT charge on the tenants account. This tenant has made several attempts / claims to get the manager in trouble that have all been found without merit.