ComplaintsforClark Pest Control, Inc.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had been experiencing a mice problem and had dealt with a couple of Pest Control Companies: FastAction(of which I filed a complaint against. Another Company( whom pointed out the problems with FastAction work, without charge) and then Clark, who I feel took advantage of a dire situation and now 4 months and $6000 later my the problem still exist. Namely Clarks solution/advice was to perform more exclusion work; get rid of the attic insulation, disinfect the attic(to rid the scent or pheromones ) and re-insulate. I should have known it was a bad deal, when the invoice I received stated termite work and I had to pull teeth to get an invoice that stated the work from the initial quote! The last Pest Control Company I dealt with, Orkin, March 2022 gave me a refund because they could not perform the attic or wall work(which they too advertise). I am now working with a ***************** who within 1 hour found a couple of entry points into the attic. And whom also will not accept final payment until the problem is solved! I want Clark to either redo their work or return my $6000. If I do not reach some type of agreement I will consider filing a small claims case: I am sick of Companies taking Consumers money without any regards to the service(s) they allegedly provide

  

  Business response

  05/25/2022

  In November 2021, ******************** contacted Clark for assistance with a rodent issue at her property in **********. Prior to contacting Clark, ******************** had contracted another company to perform rodent exclusion work. Clark performed an inspection of the property, and the customer was given a quote for attic insulation. At this time, there were a few rodent entry points that were observed. Because of the small amount of exclusion needed, as a courtesy, Clark did not charge the customer for these services and only for the attic insulation. The attic insulation work was completed in December 2021.
  
  All work completed was of high quality and up to Clark standards. After the work was completed, ********************* informed us that she was still hearing noises in her bathroom. To ensure that we were addressing the issue, the department manager and inspector installed traps and a camera in her attic for a week. There was no evidence found of rodents on the camera footage or the traps. ********************* said she was still hearing noises in her bathroom,so an additional camera was used to inspect all of the bathroom walls. No evidence of rodents were found in the wall voids.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We have provided ******************** with high quality service and performed all work needed. No additional work or refund will be provided at this time, as the customers pest issue was properly addressed.

  Customer response

  05/25/2022

  I am rejecting this response because:The problem with rodents  entering via the attic still persisted for Clark never sealed an opening inside the Attic as they stated they did or would. And too no disinfectant was applied prior to reinstalling the insulation as noted in scope of work. I dont care whether they allegedly did not charge me as a courtesy they got the bid for the insulation based on providing rodent exclusion. This was a bait and switch attic; even the Company I had hired for the insulation stated Clark was not in the insulation business. However Clark ensured me they were and when I received the final invoice it merely stated a dollar figure and for Termite Inspection! I never hired them for termites I hired them for rodent infestation. It is obvious they never performed any exclusion work, regardless of who came before them. The problem still existed because they did not perform the exclusion work noted in the scope sheet. I have taken this up with the pest control board as well. I did not hit e Clark for termites I hired them for the work to be performed on the scope sheet, period. If they think because they did a bait and switch and stated they would perform the exclusion work as a courtesy and not perform it at all, that I would be ok with this, then they are mistaken. I clearly stated(in the email) the only way they would get the insulation job is to perform the exclusion work. I will not sit by and let them bamboozle me. Clark knows what they did and didnt do, thus the fraudulent, vague and irrelevant final invoice. They refused to send me an itemized invoice of work performed; and because of Clark failed to seal the attic the problem persisted for months! So yes, I wholeheartedly reject their response. I will await a response from the Pest Control Board and move forward from there
  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a reoccurring service with ******* **** Control. The pest killing chemicals that they sprayed on my property caused my dog to develop cancer and die. I cannot prove this obviously but I and my family believe this to be true. I told ******* this and they had no problem canceling my service (for convenience) likely b/c they did not want to go down the path of asking for more money after (allegedly) killing my dog. They were ok to deal with all and all. THEN Clark **** acquired ******.... NOW they (meaning CLARK) tell me I need to PAY to get out the contract that has already been reconciled. Although my dog is still dead. They keep sending me bills for $150 and have even threatened collections and legal recourse. I might add that I have talked to the district manager and their A/P department and all have said that I will no longer get billed BUT they keep sending demanding letters. Are they taking me to court or am I? They killed my dog and want money. They said I was out of the contract. Then they threaten legal action??? Give me a break. I am NOT saying they are frauds BUT the actions they have taken against me are VERY FRAUDULENT. Lastly, I do have evidence of this fraudulent behavior so if anyone from Clarks would like to contact me please do.

  

  Business response

  05/24/2022

  In November of 2021, Clark Pest Control acquired ****************** pest service account from ****** Pest Control. **************** notified Clark that he was concerned about ****** treatment methods and if the materials were pet safe. In January,the regular maintenance service was performed at ****************** property in **********, using an integrated approach that did not require the use of any pesticides.  In February, **************** advised Clark that he wanted to stop service because he was concerned about the safety of his pets.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner. Our supervisor was in contact with **************** to discuss his concerns. He was notified that the balance of $150 will be written off. We apologize for any inconvenience this has caused.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In May of 2021, I hired Clark Pest Control to treat my house, inside and out, to eradicate roaches and other pests. The fee was $138 for that service. On or around June 2, 2021, a technician from Clark arrived and treated the outside perimeter of the house, but for the inside, he placed bait in certain areas of the house and explained he would have to return the following week to finish the job. He explained that I needed to remove everything from the lower kitchen cabinets, and he gave me a date the following week for his return. At that first visit, I paid him for the job ($138) and also signed for bimonthly maintenance. Our technician never returned. In July, $48 was charged to my card for one-half of the bimonthly maintenance fee.. I let that go through, because I figured when the technician arrives the following month, I would have him finish the original job. In August, on the 31st, I arrived at home to find an invoice on my door for an additional $48,and when I checked my credit card, the $48 had been withdrawn. I placed a dispute on the credit card for that $48, which was then credited back to my card. Then a rep from Clark called asking me to pay the $48. He also said that if I wanted to know the exact day and time range a technician would come, I had to pay an additional $30 bimonthly fee for that. I refused and told him he could send a tech to finish the first job that I paid the $138 for, and then, the following month when a tech came and did his job, I would pay the $48 balance. He said he would call me that Friday if the office approved it. He never called me, so I cancelled the service call, and protested with my credit card company the first installment of $48, and one-half of the original $138 fee ($69). About a month after I did that, I received a call from a woman named ******. She requested payment, and I offered the same terms for full payment. She said she would call back after approval. She never did. Now they gave it to a collection agency.

  

  Business response

  12/23/2021

  On 6/1/2021, ******************** signed a service agreement for Year-Round ***************** with Clark for his property in *********. At that time, the initial service was completed both inside and outside of the home. The payment of $135.00 for that service was processed on 6/3/2021.
  
  On 7/30/2021, Clark performed the regular recurring service at ******************** property. On 8/2/2021, ******************** contacted Clark requesting to cancel their service stating that the technician didnt return to treat the interior to complete the initial and that he was not notified that Clark would be out for his ************* At that time, a courtesy credit of $30.00 was placed on the account and he was added to receive email notifications before each service.
  
  On 8/10/2021 and 8/27/2021, Clark received a chargeback from ******************** credit card company indicating that the customer was requesting that the payment be reversed.  On 10/5/2021 ******************** indicated he was willing to the $69 charge that was reversed by his credit card company if we came out and serviced the interior of his property. He was not in communication with Clark after this date to schedule the service. The balance of $117.00 on the account was sent to collections on 10/25/2021.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our manager will contact ******************** to discuss his concerns. We will notify ******************** that his account will be removed from collections and that the balance of $117.00 will be written off as a courtesy.

• Initial Complaint

  09/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 12 2021 I verified via phone that my 12 month contract with Clark would end before September 1st 2021. This was my second request.Again, I was assured notation would be made in my file and no other action regarding that matter was needed. Today I received a **** for 130 $. placed under doormat. Moreover, a Clark technician claims to have treated my property with permethrin on 9/27./21 Someone was home all day. This was not observed. Today, I spoke with ******* from Clark at ***********, She denies having record of my contract cancellation request and states she is referring the entire matter to a superior.

  

  Business response

  10/11/2021

  On August 7, 2020 , Ms. ******* signed a one year service agreement for Clarks ****************** At that time, Clark began servicing her property in *******, **.  This service agreement indicates that after one year, the Clark service will be continued automatically, until cancelled in writing.
  
  On 09/27/2021, Clark performed the regular maintenance service at Ms. *******s property and left an invoice for this service in the amount of $130 at the property. Ms. ******* contacted Clark on 09/28/2021 indicating that her account was supposed to have been stopped on 09/01/2021. On 09/28/2021, a written request was received by Clark from Ms.******* to stop service at her property retroactive to 08/07/2021.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our manager contacted Ms. ******* to discuss her request to stop her service.Services at her property have been stopped. As a courtesy to Ms. *******, we have agreed to write off the $130 charge for the service performed in September.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  called about rat issue and clark pest control came out one time and put traps out, given check of $300 and they were supposed to come back every Wednesday for 6-8 weeks, but they never came back and the rat issue never got resolved.... bank refunded the money and now clark pest control is frequently contacting saying they are going to mess up their credit if the $300 is not given back, but services were never rendered after the 1st time someone laid traps

  

  Business response

  09/02/2021

  On January 14, 2021, *********************** signed a service agreement for Clarks ***************** for a rodent issue she was experiencing at her property in *******. The terms agreed to by the customer was $300 for the initial service and $110 alternate monthly for maintenance services. As a part of the initial service, Clark screened the subarea vents and patched the crawl door, in addition to setting the rodent traps.
  
  
  On February 26, ************************ requested to stop service at the property and asked that she be refunded the $300 that she had paid for the initial service. The customer was notified that because the initial service had already been performed as agreed to, a refund could not be issued. On March 16, Clarks accounting department was notified that the credit card payment of $300 was reversed by Ms. *********** financial institution. On May 20, Clark Pest Control began collections proceedings for the outstanding balance on the account.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, response, and caring manner. Our service manager was in contact with ************************ and notified her that the remaining balance on the account would be written off.

• Initial Complaint

  08/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  House infested with black and white flesh-eating bugs. Clark Pest Control was contacted, examined areas, set traps. returned 3 days later; nothing trapped. I collected samples and gave to salesman. They treated the house with the 3-day fogging. Continued infestation. One bedroom treated with misting. Continued infestation. $2500 paid. Continued infestation, causing numerous bites. A bite and burrowed bug in skin caused large cellulitis infection, resulting in L eye swollen shut, requiring admission to hospital. ICU bed suggested because of underlying diagnoses. Mid August: bugs continuing to bite and burrow nightly, numerous open areas. I am diabetic with Non- Hodgskin's Lymphoma and Leukemia. They failed to resolve. My life continues to be in danger of sepsis and death.

  

  Business response

  09/01/2021

  In September of 2020, Mr. ****** contacted Clark Pest Control for a Bedbug issue that he was experiencing at his property in Atwater. Fumigation treatment was performed at the property on12/10/2020. On 12/26/2020, Mr. ****** notified Clark that he was still experiencing issues with bedbugs. Clark returned to the property on 12/28/2020 to perform an inspection and did not find live activity of bedbugs or any other insects. Additional courtesy services were done on 12/31/2020, 01/25/2021 and 1/28/2021. Monitors were placed and checked during these services and a fog treatment was done to treat for mites. At this time, Mr. ****** continued to state he had issues with bedbug activity, however, no live activity was found.
  
  On 01/28/2021 Mr. Noman provided us with a sample that could not be identified by Clark. This sample was sent to the Merced County Agricultural Commissioner’s office for identification. On 02/01/2021, the County Ag Commissioner advised that there was no pest found in the sample provided.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our Regional Manager has been in contact with Mr. ****** and advised that we have exhausted all pest control means and are still unable to locate his pest issue. Unfortunately, we are no able to provide assistance to Mr. ****** for his pest control needs.

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