Complaints

This profile includes complaints for Spreen Honda, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spreen Honda, Inc.

  25050 Redlands Blvd. Loma Linda, CA 92354-0458

• 

  Spreen Honda, Inc.

  PO Box 458 Loma Linda, CA 92354-0458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre Owned 2019 Honda CRV at the end of 2022.When I purchased the car it did not have a radar cover, as can be seen in the attached picture.I didn't realize a cover was missing, i just assumed that it was supposed to look like ******** the radar unit is loose and may need to be repaired/replaced which will initially cost $769, but may also end up costing an additional $1565 if it needs to be *********** car has been serviced at the dealership multiple times since I purchased it, and at no point was I ever informed that a radar cover was missing and needed to be replaced. If I had known, I would have asked for it to be replaced long before any damage occurred in order to prevent this type of situation.The dealership sold a Certified Pre Owned vehicle without the radar cover and that is a deceptive business ************ I will have to pay $769 to repair the radar unit and potentially an additional $1565 if it requires replacement.The dealership should pay for the repair because they sold the car without the cover to begin with.

  Business Response

  Date: 04/24/2025

  Subject: Follow-Up Regarding Radar Camera Cover
  Greetings,
  Thank you for reaching out. We understand your concerns regarding the radar camera cover. While we can't confirm whether the cover was present at the time of sale over two years ago, its important to note that the cover is primarily a cosmetic component. It does not protect the radar camera from impact, as these systems are quite sensitive to external contact.
  At the time of delivery, there were no Diagnostic Trouble Codes (DTCs) or check engine lights indicating any issues with the radar camera.
  That said, were happy to replace the cover at no cost. The current DTCs point to an internal camera failure, which is not uncommon. Upon inspection, there appears to be evidence of external influencepotentially from an impactaffecting the cameras function.
  Please feel free to contact me directly at ******************************* Id be happy to work with you and American Honda to explore potential Goodwill assistance.
  We value all our customers and are committed to providing support whenever possible. I look forward to your response so we can work together toward a resolution and help ensure a great Honda ownership experience.
  Warm regards,
  ***

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2016 honda odyssey was taken to be fixed under warranty. Car was at another Honda to be fixed when Spreen declined Metro Honda to fix car. Had to drive out of our way to fix van. Wait over 10 days to get car done and no loaner car was even offered. When I got car back A/C no longer works and oil boot stain on carpet. I called to get this done. They said they get back to me. Now it's been 5 days and waiting.

  Business Response

  Date: 04/22/2025

  Good afternoon Mr. **************** you bring it back in and we can offer you a loaner car as we inspect and see what the current issue is? I can arrange this today. We will try and reach out to so we can rectify as soon as possible. Thank you,

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So when purchased this vehicle in May 2024, got up grades, when vehicle was taken in for these there was damage to vehicle, been trying for weeks to get fixed, as of today nothing !!!

  Business Response

  Date: 04/14/2025

  Subject: Response to Customer Concern
  Dear Customer & Office of ********************,
  Thank you for reaching out and sharing your concerns. We understand this situation has caused frustration, and we appreciate the opportunity to clarify the matter.
  We have met with you and your daughter on multiple occasions regarding the condition of the vehicle. After a thorough inspection and professional detail, our team found the vehicle to be in good condition overall. The paint is Black, and like all vehicles of this color, it requires routine washing and polishing to maintain its appearance.
  The damage in question has been determined to be the result of normal use and wear, not due to any service performed by our team. As such, we are unable to take responsibility for this issue.
  We also want to acknowledge that, in good faith, our General Manager previously authorized a $1,600 brake service at no charge in response to a complaint of a squeak. This was done as a gesture of goodwill and commitment to customer satisfaction.
  Despite these efforts, we understand you remain dissatisfied. However, we believe we have addressed the concerns thoroughly and fairly. We are committed to treating all customers with respect and expect the same in return.
  If there are any new, specific issues youd like us to investigate, we are happy to do so. Otherwise, we consider this matter resolved.
  Sincerely,

  Customer Answer

  Date: 04/14/2025

  Am not at all happy with this explanation, as Mr. ** ******* threaten my granddaughter that I had to remove a review or he would not work on the car, to this have had communication with them...  Shady dealership...

  Business Response

  Date: 04/15/2025

  We want to assure you that weve acted in good faith throughout this process, doing our best to meet your expectations. We've absorbed over $1,500 in brake repairs, completed a full detail including clay bar, buff, and polish, and have met with you multiple times. 

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this dealership to purchase a vehicle. Told them I would be paying in full but they still made me fill out a credit application. When I questioned them as to why I was told it was a formality and a credit check would not be done. They ran one anyway which seems to happen here alot as per some of the other complaints filed.

  Business Response

  Date: 07/24/2024

  When a customer pays with a personal check, we will run an Experian credit report.  This is a precaution for our protection and the protection of our customers.  It is identification verification and fraud protection for the customer and it will allow us to secure funds through a financial institution in the event of non sufficient funds or a returned check.   

  Customer Answer

  Date: 07/24/2024

   I am rejecting this response because:
  Their explanation does not negate the fact that I was told a credit check would not be run.
  
  

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was made an offer on 4-1-24 to sell my ****** Juke to Spreen Honda *************** by the sales manager for $1,800 for trade-in and $4,000 to just sell. The next day, the dealership lied and said they only offered $1,800 to trade in and just sell the car to them.

  Business Response

  Date: 04/03/2024

  Any offers made towards trade ins or outright purchases are for that day only.  If you would like to sell us your car, please bring it in for an appraisal.  

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2023, I scheduled an appointment to purchase a vehicle through the Costco Auto Program. I came in with approved financing and a blank check (from MY choice of lender) ready to purchase a vehicle. I made it very clear that all I needed was the cost of the vehicle and trade-in value for my 2016 Honda Civic. I specifically asked (x3) that my credit no be ran as there was no need since I was there solely to purchase a vehicle and NOT to negotiate terms. I was reassured multiple times by the "product specialist" that it would not happen (x3). I was also informed that the Internet Sales Manager would be speaking with me about the discounts, which she never did. Shortly after, I began getting mobile notifications through multiple credit monitoring systems that Spreen Honda had made a hard hit credit check. When I confronted the employees involved, I was told it had been a "mistake." I request Spreen Honda make corrections to my credit report i.e. remove credit inquiry. Furthermore, my vehicle registration card was kept and I am seeking the dealership return it or be liable for reimbursement of fees for replacement.

  Business Response

  Date: 08/15/2023

  Hello *****,

  we tried to resolve this matter with the customer over the phone for over 30 min, to no avail. It was a mistake made by one of our desk managers. We have attempted to resolve with the credit bureaus with no fix. The customer did not care for the apology, or to reason with us to any shape or form. To him it was the principal. We are still currently trying to resolve the inquiry with the credit bureaus at this time and will notify the customer as soon as possible. Thank you

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2022. Accidently drove over a imaginary island. Driving at night, behind place of business. To make a right turn on Hamner , in the city of Norco, Calif. As a result accidently damaged the under carriage of my Sub -Frame. 2013 Honda Civic LX. Vin : *****************. I noticed metal precluding. Had car towed to Spreen Honda. After inspection was informed damaged and bent , Sub - Frame. Was encouraged to use my car insurance for help. State Farm Insurance. Claim number : Filed a insurance claim. Claim number : *********. State Farm maile me a hard check to pay car dealership for repair. The amount was for $1,927.86. State Farm paid car dealership $3000.00 plus. For parts and labor. Dealership kept a ( Right Fender Liner ) could not place on car. Mechanic implied the holes will not match. State Farm sent a used Sub-Frame. Could not go on my car. It was a Sub-Frame for manual transmission. State Farm sent another used Sub-Frame. Service Advisor : ****** ****** stated could not use. Because Sub -Frame was dented. Service Advisor ****** ****** informed insurance company had a brand new Sub-Frame exactly for my car. Insurance company agreed to pay for new Sub-Frame. Went 07:30 A.M. for parts and labor at Spreen Honda. For installation of: (1.) Brand new Sub-Frame. ( 2.) Control Arm. ( 3.) Heat Shield ( 4.) Inspect struts for damage. ( 5.) Car alignment . ( 6.) To use the brand new ( RIGHT FENDER LINER ). Part number : ***********. This part number given by parts employee Jim. Reference number : ********. After 1:00 P.M. Friday drove to Fed Ex in Redlands. On Orange St. The Fed Ex was under construction and closed. Drove west bound on the 10 freeway. I was driving about 50 miles an hour on the number 3 lane of freeway. The ( RIGHT FENDER LINER ) came off car. Went under car scratching the bottom of Engine under carriage or Sub-Frame. There is no Highway Patrol or Cal Tran blotter report showing debris on freeway. Between Orange St & Mountain View. Want repairs.

  Business Response

  Date: 02/13/2023

  Hi ****,

  
  

  I have been speaking to ****** your service advisor. Your advisor has told me we are repairing your vehicle at no cost to you. We had to order the needed part ( Fender Liner Passenger Front). ****** will be calling you when parts arrive.

  
  

  Thank you & Respectfully,

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Buick Enclave from them, had a 30 day limited warranty. 5 days after warranty expired non-stop issues with the vehicle. I have spoken with multiple representatives at Honda and all were very rude the last person I spoke with told me “ Well your shit out of luck” I told him I was going to be reporting them to the BBB.

  Business Response

  Date: 09/15/2022

  Hi ********,

  
  

  I am a bit confused. You had stated you had purchased this vehicle a little over a month ago? I am showing you purchased a 2017 Buick Enclave back in December 1, of 2021 with 64,733 miles. Did you purchase an extended warranty? What is your current mileage? What is the actual complaint or issue that you are currently having?

  If you could help me with those questions I am more than happy to help.

  
  

  Thank you,

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for Oil change and Tire Rotation [Total cost 102.36] on 08/22/2022.As you can see they charged for Oil change and Tire Rotation. I already Marked the wheels so I can prove the tire rotation was no not made. As usual, for the second time the dealer did not rotate the tires [ Same incident happened on 06/10/21 and the dealer did not make tire rotation but charged me ]. When Confronted with the dealer , the next day and told that I have proof that the tire did not get rotated , they asked me to all the way [ 25 miles one way] to go and get the tire rotated. Now when I check , the Maintenance minder is not reset and it displays maintenance required. There is no sticker that says the oil changed . Now I am no even sure that the oil got changed as i have no way to find. So will all the hassle that I went through and spending money and time to get tmy tire rotated an not not knowing that the oil was changed [ because the car is not marked with oil changed and next oil change due and the maintenance minder is not reset, I request refund of the money paid for the service [102.36] + 100$ for the loss of time and money spent on the trip to the dealer. I am not even asking for refund for the previous service and tire rotation that they did not perform but charged me the money. Thank You

  Business Response

  Date: 09/15/2022

  Good afternoon Sai,

  
  

  The tire rotation should of been done and completed as was instructed on the work order. We are handling this case internally and checking footage for what took place.

  We respect all our customer services and take this very serious. I will be refunding you the entire invoice due to this over sight. The refund will credit your credit card that you paid on 8/22/2022 on RO# ****** in the amount of 102.36. 

  I appreciate your patience in this matter and apologize that you had to experience that here @ Spreen Honda. We also left a Complimentary tire rotation in your file to be used anytime.

  
  

  Respectfully & Thank you,

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a lifetime Honda guarantee from Honda of Corona and Spreen had bought Honda of Corona and does not want to go by Honda Corporates Rules.

  Business Response

  Date: 08/29/2022

  Hi ******,

  
  

  This appears to be a error on the advisor that was helping. He thought it was purchased under the old ownership. This was for Lifetime alignments that was purchased from Spreen Honda Corona. We will honor this at anytime and your records have been updated. Thank you.