ComplaintsforDenMat Holdings, LLC
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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Rotadent toothbrush May 2, 2006 from my dentist office. I was told the toothbrush had a LIFETIME warranty and I would never buy another. I filed a claim in 2017 and received a Rotadent Procare after paying the shipping and handling. This toothbrush is no longer working as of March 17, 2022 and now I am being told that the warranty was only for three years. I advised the rep that my paperwork says lifetime warranty. I was advised the replacement toothbrush made the old warranty null and void. The only thing I was offered was another toothbrush for $179.00. I don't understand if something comes with a lifetime guarantee how can it be canceled.Business response
03/22/2022
DenMat is sending Ms. B***s a new Rotadent ProCare power toothbrush. An order was entered this date to ship to her address.Initial Complaint
12/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the original RotaDent Toothbursh with a lifetime warranty. When the toothbrush stopped working, I requested a replacemen toothbrush with a lifetime warranty from the company. The Company sent me a different toothbrush with a limited two year warranty. However, this product has functioned poorly and recently has failed all together. The Company now refuses to honor the original lifetime warranty and also refuses to replace the toothbrush.Business response
12/09/2021
DenMat is contacting the customer and arranging for a product replacement.
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.