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Business Profile

New Car Dealers

Worthington Ford

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Worthington Ford's headquarters and its corporate-owned locations. To view all corporate locations, see

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Worthington Ford has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in a car accident about 2 months ago I had filed all the paperwork that I need to with insurance companies and I was told that I was awarded a refund on my extended warranty with ***** I have called them filed canceled my extended warranty and was told on numerous different occasions that a payoff was sent to my lender they would give me the amount and tell me they sent it on a certain day. I would follow up with them every week and they would give me another day another day and another day come to find out they never even sent the check. Call Worthington Ford extended warranty is fraud I still have not received a payment of my refund.

      Business Response

      Date: 05/22/2023

      To whom it may concern,

      Worthington Ford is no longer in business. Customers have been directed to contact ****************** directly for Warranty cancellations, Also note if there was a lien holder

      on the automobile, that refund would go direct to the lender.

       

      ****************** Service Contracts can be canceled by calling **************

       

      Best Regards,

       

      ***********************

      Customer Answer

      Date: 05/22/2023

       
      Complaint: 20023200

      I am rejecting this response because:

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my 2015 **** escape to this business to be repaired on 12/08/2022. This was 3rd time returning with same issue theyve repaired on past 2 years I went to pick up my car begenning of 03/2023 paid $1350.00 and check engine light as well as needs oil change lights lit up.I told serviceman about these lights and that car was not repaired properly and to call me when fixed.Its been 4 weeks and no return to my messages or a call back.I need my car back and already paid for these current repairs but no communication from dealership??

    • Initial Complaint

      Date:06/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1.5 years ago I took my truck to the Ford dealer because my AC wasn't working. Through multiple attempts and diagnostics ran, **** ** ********* stated it was a special part that they have to order. 1.5 years later the part came in and still did not work. I had them take the new part out and put the old one back in. I am asking for my refund back. **** ** ********* keeps saying they are waiting on the check, but every week there is no check. The part was about ***** it is in their system that I bought it and it didn't work, but they aren't paying me back. **** ** ********* was extremely rude when I went there today asking for my refund, threatening to "ram my truck" with another truck in Spanish when he didn't know I understood Spanish. It has been a year and a half with no success on my AC being fixed, and **** ** ********* won't give my money back on a part that I bought and returned same day it was installed. **** ** ********* won't let me talk to the manager. I didn't even take my truck out of the Ford garage with the new part in. I Just want my money back that I'm owed. But I am bullied and threatened every time I do in there and ask for my money back.

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/13) */ Contact Name and Title: ************ Contact Phone: ********** Contact Email: ****************************** We have received Mr.*********'s complaint. We issued Mr. ******** a check in the amount of $****** for a full refund. The check was issued 6/29/22 and mailed 7/1/22, unfortunately we did not have the current mailing address for Mr. ******** on file. We are in the process of issuing a new check to have available for Mr. ******** to pick-up in person at the dealership.

    • Initial Complaint

      Date:05/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On purchased a 2020 New Ford Escape on 2/08/2021 from Worthington Ford With only 3 miles. Approximately two months later I noticed that the car started making unusual noise, and it felt like it was pulling. I took the car back to Ford service department. This was the beginning of a agonizing problem. I was told the car was okay. The car continued to have problems as was back at the service department on, June/21, July\21, September/21, November/21, January/22. I was feeling defeated, and dismissed. I purchased a new carpet having problems. I felt Ford was putting a bandaid on a bigger issue, and sending me, on-my-way. In February 2022, my car was making weird noises and major jerking I found myself in the service department once again. This time I was told I needed a new transmission. I was beyond exhausted with the situation. I purchased a new car for a new beginning and all I given was a piece of junk. While my car was in the shop I went back to Worthington ford to speak to the financing department. I went over the issues that I was having with my one year old car my. My situation was ignored. The Ford employee in financing told me that I could either get a new car or buy another extended warranty. I was feeling defeated and left in disbelief. I picked up my car in March 2022. It has been about a month. I was still worried about my transmission. This craws riddled with problems. I called Ford Corporation hoping to get help. I was told that Worthington Ford is a Franchise. and had deal directly with them to solve this. In late April 2022, I was back at Ford service department due to my check engine light coming on. There was a problem with the evaporative emissions system. I spoke to the manager on duty and tried to explain my predicament. he cut me off sentence, He told me that car parts come from all over and ford just put their name on it. I still have my car and it's issues. I am still making payments. So frustrating.

      Business Response

      Date: 06/21/2022

      Business Response /* (1000, 6, 2022/06/08) */ Regarding case # ******* If *********** still has problems with her automobile, she is more than welcome to come into our service department or any other Ford Service Department. We would be glad to look into any concerns. As far as replacing a New Automobile, that is something *********** would have to deal directly with Ford Motor Company. Ford Motor Company's Customer Assistance phone number is ************** Best Regards, ************ Worthington Ford

    Worthington Ford is NOT a BBB Accredited Business.

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