Business ProfileforRedbarn Pet Products Inc

I purchased a pet food product from RedBarn and when the food arrived to me it arrived in a condition that is not safe for my pet. I reached out to RedBarn and they told me that they would send me out a replacement and that it would definitely go out the following Monday. Monday past and then Tuesday come up and I reached out to RedBarn and they promised me that it would ship out to me on Tuesday. Tuesday past and I was told that it would definitely ship on Wednesday then that day past and now it is Thursday and nothing has shipped and no one has reached out to me. I have stressed that my pet is about to run out of food because of this situation and that this is the only food that my bet can eat because of severe allergies. Every time I call RedBarn I end up not getting any where about what is going on other then being told that the warehouse has been contacted and that they have a lot of packages to get out. I feel as if that is more important than my situation when my situation should take top priority. This isn't good for business. I have asked to speak to a supervisor and I get told that they would have them call me. No one has called me. Does this company only care about money or do they really care about people's pet.