Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  starting July 1, 2022 I was paying Academy Home Services my monthly mortgage payment so that they arranged a loan modification for my home with AmeriHome Mortgage. I paid to them directly in these amounts: July 7, 2022, $1488.71 (money order as requested) August 7, 2022, $1,320.03 (money order as requested) September 7, 2022, $1,277.13 (sent a check instead of money order) each time FedEx Express return label (sent to me from Academy) to the address: Academy Home Service, ***************************************** XXXXX last tracking#: XXXXXXXXXXXX I tried to contact them the end of September 2022. On the internet I found out that the Federal Govn't had closed them down for FRAUD. I would like to get my money returned that I, in good faith paid them for the loan modification they said they could accomplish, making my payments from $1610.11 lowered to $1175.75 starting Dec 2022. I have not recovered any money. I would like my money back in the amount of: $4,085.87. i would also like to to part of the class action party and receive damages that the courts determine.

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed documents with Account Manager ****** on April 12, 2022. Also was in communication with ************************* ***************** Also communicated via email and texts with ***********, email: *********************************. My Account No. with Academy is*********** Per ****** I was told since I sent my payment Rushmore Mortgage in April I did not have to make payment till May 2022 for $1,191.73; For June $1,88 and July $1,081. Aug. $920.01, Sept. $920.01 which was the new mortgage amount. On Oct 4 I sent my payment in for $920.01; however, it was returned to me with no explanation. I have tried to make multiple calls at all of the numbers listed, but the numbers have all been disconnected; one went to voicemail, but mailbox was full. I am very concerned because I have been reading about others who are in the same situation as I am and I do not want my home to be foreclosed on. Never thought that this would have been a SCAM.

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13th 2022 , Academy Home Service contact me and said they could lover my interest rate to bring my payment down. I had caught covid and lost keft kidney so I was struggling to make my payments.. I took the offer July, Aug, and Sept. I made payments to them in a tune of 8,244.85 when I couldn't contact them by Email, Phone I called my mortgage and they told me that nothing was applied to my mortgage account . Now I' owe 13,730.87 for 4 months now I'm screwed. Don't trust anyone I've learned my lesson

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Academy home service contacted me portraying to be part of a government backed program that guaranteed to help modify my current monthly mortgage payments. My loan has had a pretty high interest rate for the entire life of loan so they preyed on that as their reasoning for me qualifying for their program. AHS states that they basically retrieve my original loan documents, skip the middle man (my serviced) and go directly to investor. Being that I have had a super high interest rate they basically make it sound like they go after investors that carry high rates and force them down to better rates. At first everything was checking out for the first few months but then when trying to reach someone it suddenly became impossible. All numbers from prior agents were no longer in service and same with email addresses. I have paid them 2 payments on my primary home mtg and also entered one of my rental property mtgs into their "so called program"!!! I even signed a cease and desist letter for them to be able to do business with my current servicer. Their angle was they bi pass my servicer and go straight to the investor that holds my mtg. (Make sense right) and so with that I pay AHS my payments in the meantime. Crazy part is I paid through check and also through ***** right through my bank directly. It's not like I was being completely stupid I did my research but they just had this so masterly planned out. Today I called my servicer And they are completely certain this is a scam. Today I also found out they (AHS) are shut down and all assets are currently frozen. Im out over $2,000 and just want my money back so that I can get my mtgs back in good standings after paying AHS MY payments and them not paying my mtg. I have many phone numbers and names saved from along the way of talking to many diff ppl. Also cancelled checks payable to them and ***** payments from my bank account as proof to what was paid to them

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been making my mortgage payment to American Home Academy for over a year they were helping me lower my payment. Now I'm unable to get a hold of them. All of the phones number and email are no longer in service. I'm at lost on what to do. I truly believe that I was taken advantage during my difficult time in my life. ******************************************************************************************************************************************************************************** I need help on what action to take or what to do. I need some advice and direction. I don't know what to do. I need to pay my mortgage I can't afford to lose my home. Please any help/advice would be appreciated. Thank you so much!,

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several failed attempts to refinance my home, I was contacted by this company who claimed they got my number after not being able to refinance. They said they provide assistance such as loan modification to help me lower my interest rate and forgiving any late payments which was possible due to a government program. I was provided a contract via email thru Docusign. I made a total of 4 payments for a total of over $5500 starting June 5, 2022. These payments started high and got lower every month. They said this would cover fees amd house assessment and all the related expenses. Eventually the last payment would be my new monthly payment which I made last month. Since then, I haven't heard from them. I was getting calls from different "employees" and I called every number back and they all have been disconnected. I was provided prepaid return labels for my payments to them and I replied to each email, including the inital contract phase emails, and I got message back saying they could not be delivered. I even tried calling their main contact number and I've heard 2 auto messages such as "technical difficulties" or "mailbox is full". When I received foreclosure letters in the mail, I called my mortgage company to discuss and they didn't raise any flags. I spoke to a previous lender who helped me buy my home about this ordeal and they confirmed to me that a loan modification would never require payments not to be continued to be paid to the current lender and that most likely I won't get my money back. I would like to try to file a civil lawsuit if the individuals are identified. Please let me know if there is anything helpful I can do. I am already working with my mortgage company to make payment arrangements, but I would really like to try to retrieve any losses possible.

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since last November 2021 I have been paying $1179 monthly to Academy Home Services for a Mortgage Loan Modification with ********************, my home lender. I was told that my interest rate would be reduced to less than 2% and my monthly payment would be reduced from $1600 to around $1200 or less. Academy also said that my total mortgage would be reduced by 10 to 30% through a government program. I survived*************************** injury in 2019 and receive monthly*********** because I can no longer safely perform in my career. Now I cannot reach any of the employee representatives for Academy, and they have not collected my monthly payment of $1179 for October. My house and property are all I have left and I cannot lose them. Please help me.

• Initial Complaint

  Date:10/01/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022 I was contacted by academy home services with information regarding a loan modification. Submitted some info to them. 2 days later received a call starting I was pre approved. I was sent documents via DocuSign. I was asked to sign a cease and decease & was given a payment schedule and told not to make payments to my mortgage company but to make them to academy home services. I've sent them over $9500 and still no modification. My home is in foreclosure. All the phone numbers have been disconnected and ask the email addresses are undeliverable.

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This report is against Academy Home Service ****************. They continued to accept my payments for 10 months and they had ****** puck up checks or money orders. For a while they were having me zelle payments to them. I would like my money refunded but all numbers are disconnected. I sent them over **** The last call i had, other than with******** asking for a payment, was with **** ******** head underwriter and he said my mortgage company would not comply with their offer. I am really upset as i had called to check the validity of this operation and was told they did have a current and valid business license. They also said if they did not close that i would receive my money back. I spoke with ****** at first and then she quit and then i spoke with ****** ***** and then she quit. The phine numbers then get disconnected. I had looked online and found they did not have complaints until now. Its really heartbreaking that they dod this to people. I was hoping for s liwer mortgage *********************************************************************************************************************************************** These guys over and over assured me that i was in good hands. They deceived me beyond repair. I want to file a lawsuit and get my money returned. They need to be sued by us customers that put our trist with them. Any lawyer out there would line to assist please call me at XXX XXX XXXX Thanks ***

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 6, 2022, started funding account known as ************************************************************ to confirm loan modification requests approved by investors after 60-90 days always rushed on "time sensitive documents" asking their payments be sent via ***** to their number that they changed three times from May 2022 to August 2022. I was already declined by the mortgage company Mr.****** in 2020 and 2021 after hiring ********** as they failed per agreement to get the hardship loan modification approved. I then was contacted by various numbers regarding the ********************* of XXXX-XXXX would assist in mortgage protection ************************************** to stay in our home since May of 2007. After asking questions and researching the company Academy Home Service April/May 2022 I elected to try to send funds to hold for my mortgage payment after asking them how would they be compensated for their work on my behalf same the mortgage as being told by the investors have to accept and the Federal Govt conpensates them. Strange things happened July/Aug2022 nothing moving forward as I ask was told it's taking longer than usual that Mr.****** was notified and they can't proceed with calls and/or mortgage forclouser? ****************************XX XXX$, ******* XXXX XXX$, July1,XXXX XXX$, ******* **** ********* **** of **** was the last payment as all numbers I've saved since *** **** was shutdown and communcations numbers, texts and emails not available. The total was ***** was scamed.