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Business Profile

Air Filters

Clarifion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Filters.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several items from Clarifion ln Nov 2024. I received an item i did not order and another item I ordered close to $50 has never been received although my credit card was charged. I have called many times to inquire about its status and when I finally reached someone in January I was told again it was on back order. I still have not received or been able to reach them and when I call the company refers me to a message system and they never return my call to give me a status report. What is my recourse for getting reimbursed for the item never received and paid for?

  • Initial Complaint

    Date:03/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product from Clarifion for my home on 1/17/ 2025. I have waited and waited but have gotten nothing except e-mails to my questions as to when I would receive my package. It is now going on six weeks and still has not even shipped. The money was taken from my account and I have asked for a refund and to cancel the order and still nothing. If I dont send the emails they dont send anything to me about any of it. I am done waiting I want a refund for what I ordered and feel like this company is a scam.

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 4 I placed an order, which was fraudulently adjusted after I placed it. I wrote to have them correct the order, got no response so I wrote to cancel the order. On March 13 I received an email that my order was out for delivery and today, March 14, I found it on my front porch. I've filed a dispute with my credit card and have had several emails back and forth with Clarion. Th.ey asked if I want a discount of 30% to keep the items or if wanted to return it they would respond with directions for the return. I responded asking them to clarify the statement that if I did want to return the item that they would respond with directions to accomplish that. That statement was followed by a statement that if they didn't respond within 30 days (deadline to return), they would keep the offer open. This company is definitely a scam and has taught me to always check with website before placing online orders, if I ever do place any online orders again.

  • Initial Complaint

    Date:03/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried countless times, to contact Clarifion about my order placed on 1-25-25. I have left numerous emails and messages. I did receive an email approximately 1 month ago, telling me that they were back ordered, but would let me know when my order would be sent out. I have given up due to no response to emails or telephone messages! I just want my refund, at this point! And, YES! I still get emails to order new products!! Unbelievable!!!

  • Initial Complaint

    Date:03/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Clarifion DSTxs air filtration units and 9 Clarifion DSTx Filters and 1 Porch Pirate Protection for $4.95. I placed the order on 1/19/25 and the funds were immediately deducted from my ****** account. I have yet to receive the items nearly two months later. I have lodged numerous email complaints through the company's support email and receive stock responses about back logs, etc. I have tried to call the number provided by the company: ************ but it always goes to voicemail, with no call backs. This is clearly a scam. I wanted the product to help with airborne pet allergies and ordered -- and paid for it -- in good faith. This is clearly not a reputable company and their customer service is a joke.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Clarifion Air Ionizers on January 26, 2025. I received 9 units on February 6, 2025. I never opened the package as I had read too many negative reviews and contacted the company about returning said product. No one is available by phone. After multiple emails, I received the one on February 14th saying they would accept my return and I would get a refund minus a $9.95 restocking fee. The instructions were to provide proof of my return via a copy of the postage receipt. I mailed the units back via **** on February 18th and followed the directions. When I attempted to send them the pictures of my initial order, my **** receipt and the actual box itself, my email was rejected by *********************************** I have since attempted to send it again with same results. I have gone through the contact us option on ************************** and gotten no response. They received my package Feb 21, 2025. I have no other option of where to send my proof that I did return the products and have gotten nothing from them saying they have it. Therefore, they have my order back and the money I originally paid. I just want reimbursement.

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 23, 2025 Clarifion deducted ****** and ***** through our ****** account for products we never ordered. We disputed those charges numerous times but Clarifion never responded. They did however continue to try and fraudulently put other charges through on our account despite our specific instructions not to.

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 of the Clarifion air purifier wall units. I did not like them and really couldn't see where they made a difference. I have attempted to call them *************) and left messages but they never returned my calls. I have sent numerous emails to them and have yet to receive a RMA number or return instructions. Credit card entry showed the state to be **** but I couldn't find any further address info..

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 item and was charged with 10. Called within 15 min. To cancel the order but they said it had already been processed and to return the order unopened and I would get my money refunded. I did what they said 3 weeks ago.

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number #CF - ****** Tracking Number ****************************** Clarifion ********************************

Clarifion is NOT a BBB Accredited Business.

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