ComplaintsforVCA Animal Hospitals, Inc.

• Initial Complaint

  03/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This complaint is with regards to unfair billing practices. We used services of VCA Flannery Animal Hospital in New Windsor, NY for our pet. As we felt the service provided by VCA Flannery was defective, we attempted on multiple occasions to resolve the issue with the merchant, but were ultimately not able to come to a mutual agreement, so we filed a dispute with our credit card company. The merchant, VCA Flannery, had ample time to respond to our credit card company, but VCA Flannery never responded. Therefore, the credit card company found in our favor. A little over a month later, we get a letter in the mail from a collections agency regarding a balance due. We never received an invoice from VCA Flannery as to a balance due. They went straight to a bill collector instead of attempting to resolve this issue with the credit card company or the client, which many would consider an unethical and unfair practice. VCA Flannery had ample time to respond to the dispute from the credit card company, but they failed to do so as described in the protocols provided from the credit card company. VCA Flannery had ample time to send us an invoice which we would have paid, but they failed to so. Moreover, we requested copies of all contracts signed from VCA Flannery, but they refused to provide these to us and only provided an allegedly "complete" medical record with no copies of the communication logs, signed consent/financial forms, etc. Temporally, this record request was before the bill was sent to collections, so it is possible that VCA Flannery could have retaliated against us or there could also be a logical explanation. Since this complaint is regarding the unfair business practices and of a consumer nature, it falls under the purview of the BBB. We hope that in the future the billing practices will be made transparent to clients and general public, viewable upon request of the client, and copies of these documents provided to the client at the time of service.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this complaint is against Apache Animal Hospital VCA Sierra Vista Arizona for vet services given to our pet **** over a week ago. Both my husband and I feel the animal hospital was negligent and it's treatment to our dog who was already dying. The actions of the vets left us with guilt over the treatment of our dying pet as well as almost $**** in vet bills. We feel our dog was tortured for monetary gain, treatments were negligent and disgraceful and am wanting part of our money to be reimbursed. Thank you

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/21) */ Diane, we are sorry for your loss of **** and very disappointed that you felt like we did not have your pet's best interest in mind while they were in our care. We'd like to speak with you about your concerns and ask that you please email our team at**************************. Thank you.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The morning of 3/18/22 was terrifying, took my 12 wk old female American bully, for a reoccurring issue (which they claimed they fixed). I came in was greeted with such disrespect, no one was helpful or pleasant.They took****** (puppy) to the back room. 5 minutes ********* came into the room and said "The two previous procedures that were done were incorrect as well as unneeded and that's why this keeps happening"and she told us the previous times we were charged wrong. I have a veterinarian telling me the other procedures that were done in this facility weren't needed and I was changed incorrect. she said she'll be back with an estimate for "the correct procedure". ********* comes back in with an estimate of $****-$****, I told her i wouldn't be able to afford that I was just there two times prior within 10 days. I asked if it was possible to do some sort of payment plan which she automatically declined. I tried to take my dog for a second opinion at another vet. ********* refused to give me back my dog, she threatened me saying she would call the cops and animal control. There was no working a price or payment plan. Bishop didn't hesitate to say "well then we can put her down, I can be generous and give a huge discount and put her to sleep for $5." ********* went back to the back room. A few minutes later Tracy (front desk receptionist) came in with a few pieces of paper her exact words were "you have two choices, you do the surgery which is roughly $***** or you pay $5 to put her to sleep." I asked Tracy if they are able to cremate****** and she responded with "If you can pay for her to get cremated then we're not giving you a discount to put her to sleep, we're doing you a FAVOR by putting her to sleep."Before signing the paper that agreed for them to put her down, I asked to see her, just give her love one last time and you believe they looked at me and told me "no". Not a single person in that facility told me "I'm sorry for your loss" or showed sympathy.

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/04/18) */ First and foremost, we'd like to express our sincerest sympathies to you for your loss. We are disappointed to read about your experience, as the service you've described is not what we aim to offer. Our goal is always to be supportive and compassionate during difficult circumstances like this. Please contact us at **************************** so we can address your concerns. Thank you.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The reason that I went to the VCA it's because my vet was sick and couldn't see my baby dog. ***** had a cold and needed help.so I made an appointment and took my baby in at 9:30 I was 30 minutes early and they put me in a room the vet's office two girls came in and got my dog they never said a word to me I just told them don't let her bite you no nurse practitioner or the vet never camein and talk to me nobody talks with me for 1 hour and 20 minutes they left me sitting in this room. After 1 hour and 20 minutes the vet come in and told me my dog was in critical condition her name is *****. Well I couldn't understand what was going on I was in traumatic shock. I took her in and she was sitting beside me on the bench she just had a bad cold needed to be treated.so how did my dog go from sitting on the bench to almost dead hour and 20 minutes later. I want anwers. I want to know what happened minute by minute in this veterinary's office. I do feel like my dog was muzzled. Something happened to my dog in that back room. I feel like the vet should have came to me before they ever took my dog back and talked with me about my dog and what I'm understanding from other people they take your dog back and do test after test after test after test after test to run your bill up to get that money. How do you know how to treat a dog if you don't talk to the owner about the dog there's something way off. The protocols off there's negligence there's a dead dog. I want some answers and if they don't answer me here they're going to answeru know they talk about they're there for the safety of your dog they're not there for the safety of your dog all I see is money money money that they're after heartless for profit. Why wouldn't they talk to you before they took my baby back I got a big gripe with all this mess and I'm going to have some answers. Vet lied on the papers that was done after the fact. I see a cover up job. I lost my baby girl I had to burry her.Don't care spirits....

  Business response

  06/24/2022

  Business Response /* (1000, 5, 2022/04/12) */ *****, first and foremost, we'd like to express our condolences to you for your loss of *****. We would never want you to feel like your pet was negatively impacted while being in our care. We want to ensure your concerns are addressed and hope you'll give us the name of the location this occurred at, so we can provide the appropriate contact information. Thank you. Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already contacted this corporation about this problem.but got no response from them at all.This VCA is not on the list in the State of South Carolina as a Emergency Hospital. Yet on their sign they have it emergency Hospital. I made a appointment with this hospital. My vet was sick so I took ***** to this VCA Palmetto Aminal Hospital in Myrtle Beach SC. I arrived early. Office put me in a room with ***** sitting beside me.pepoyvwas doing good.Two young girls came in and got *****. That was the last time I seen her alive. They didn't say a work to me. I was waiting on the vet or the nurse to come in and talk to me about *****. I sit their for one hour and 20 minutes. No one talked to me for that time period. I called my sister during this time so I have saved the time and the minutes. Vet came in so I had to hang up with my sister. Vet already knew what the deal was before she ever walked in the room to talk with me for the first time. Vet told me my dog was in critical condition. She was not like that when we walked in. This vet put me in a state of shock. I will never forget it. Vet had already drawed up papers to put ***** down. Before she ever meet me I have proof. Vet claimed she did the exam with another person. Why was the exam done with me. Then they would have know what ***** problem was. Nobody asked me nothing. Let me sit their and my dog was dieing. Why in the name of God didn't someone get me to my dog. Don't wait unit she is in the late stages if death. I got a big problem with the way this vet ************** handled this situation. Very unprofessional. ***** didn't deserve to be treated this way. She suffered death for a long time. I was not told unit it was to late to save her and this vet knew it. It is us not over. I intend to get the truth from these four people. What kind of hospital are they running???. Not the kind that is responsible well being of the beloved pets. Do they even care. Where is the compassion at?. I never have witness anything like this. I think the pubic should know. Who would ever want to take their loved pets there???. I am heart broken by the actions of these people. Do they even care or is it about the money. They knocked ***** down and it lead to her death. Why?? I going to get the truth. But I already know what the deal is. I was not born yesterday. Something going to be done about these people. They just can't be so unresponsable to let pets die like this. I am very upset by their auctions. This is not going to end well. I loved my baby girl dearly she sleep under my arm every night. I was her protector. ***** knew they were monsters.I was in the room and could not help her.Did they care??? This was my pet. I was supposed to take care of her. I went to the wrong place for help. Will I ever trust again. Just heart broken. I will be traveling soon I have a 31 trailer. I going to put a sign on it letting people know about thus corporation. And what they did to my beloved peppy. We need a boycott this company. I do feel it was all about the tests and the money that would make from them. Everyone you talk with has a high bill when they leave there. Their is over 200 reviews on VCA. Not good by no means.Now this corporation needs to answer this complaint. Since they didn't answer me when I talked with them months ago. I do want to see if the girls has a certificate to be handling pets as claimed a emergency Hospital. Business Response /* (4000, 9, 2022/04/27) */ *****, we understand how difficult it can be to lose a beloved pet, and we are saddened that you feel upset about your experience with our team. We want the best outcome for all our patients and are here to discuss your experience. Please send us an email at ***************************. Thank you. Consumer Response /* (4200, 11, 2022/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***** fought to live. She didn't want to die. I was right their and they didn't get me to help my pet. Pepper suffered at their hands. Negligence.. I know this VCA muzzled my dog. You don't muzzle a dog with respiratory problems. They didn't care to ask why I was there with my dog. They prejudged on speculation.They were after the big money. I will sue this vet personally. She is not fit to practice. All after the money. That was my baby girl. I had to bring her home in a box. They're negligence caused all of it. I have never been in a veterinarian's office that the nurse practitioner and the vet didn't talk with me about my animal first and foremost. Nobody talks to me about my animal until she was in critical condition. When they first had the problem why didn't they come get me. Why didn't they ask me what was I was there for with my dog and what pets problem was. By not doing that is what caused the problem to start with. This is the sorriest I have ever witnessed in my life. And the VCA hospital will be handled. I think the public should know what's going on there. You do an exam on the animal in front of the owner not in some back room with somebody else.how would know how to treat the animal if you don't know the reason they are their to start with. This don't make sense to me how do you know how to treat an animal if you don't talk to their owner. I am upset I've been upset this is run my blood pressure to the Moon. This vet put me in traumatic shock. They're going to have to answer for what they've done. If they do everybody this way they might as well just go ahead and close the doors. It was unethical it was not practical. Now I am wondering if they did this to my pet to knock her down for the money. Vet was wanting to put my pet in the hospital. My pet was fine except for a cold. She was doing good when I took her in to the VCA.she had a cold. Then leave with her in a box. I will get the truth because so many are involved in this. The truth will come to the light. Vet slung st me. She is mean person to do that. Not fit to practice.she had already had the papers ready to put ***** down before vet ever came in to meet me. I had a phone call to prove the time. She knew what they done to my baby dog. That vet was supposed to be no father from my pet then those girls could talk to her or see her. So where was the vet at when my dog got in trouble. My dog drowned off mucus. I know the truth. It will be war yet. I am not stopping. Did the two young girls that had my pet have a license to even touch my dog. Why didn't someone there at this VCA talk to me about why I was there with my pet. No one cared. All about the money. The love of money. They not heard the last of me. I have to see my beloved pet grave everyday of my life. Someone going to answer for this negligence. I remain.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  VCA Windsor animal hospital in Windsor California has charged me an erroneous 15 dollar fee for what they called a exam/Consultation Reassessment instructional Communication ( w/technician / Staff ) which never transpired. This business / Company has routinely charged without permission erroneous fees to me. I brought my dog in for her lepto vaccination and they charged me 129.96 for the shot and a 15 dollar fee. They didn't ask my permission or show me the estimate, nor did a technician communicate about the shot. Infact, I had to explain to the technician the reaction issues a dog can have for the vaccine, she knew nothing. They ran my credit card and charged me this 15 dollar fake fee they never asked or explained. This is a blatant rip off. When they provided my receipt in the parking lot, as they will not conduct business inside the office eye to eye, I asked what they billed the 15 dollars for. They said that I could call the manager. I phoned my credit card company, and told them they charged illegally for something they didn't provide, and that an office person told me that VCA corporate was charging that fee new just two days prior. Not only did VCA not ask or inform me, they didn't have my permission to take 15 added dollars for a service that they NEVER provided. Ripping off a consumer when the dog is current on vaccinations and exams. The manager male named " ***** " phoned me yelling and speaking over me condescending, rude, and attempted to bully me for calling my credit card company to reverse the fee.

  Business response

  05/19/2022

  Business Response /* (1000, 5, 2022/04/08) */ *********, being transparent with our clients regarding the pricing of our services is important to us, so it's upsetting to hear about your negative experience. We'd like to address this with you and ask that you please contact our team at **************************. Thank you for reaching out with your concerns. Consumer Response /* (3000, 7, 2022/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They charged me an erroneous 15. Dollar fee, and over charged for a Benadryl shot of 80.00 dollars, for a lepto vaccine... over 129. Dollars. They did not have me authorize the transaction fee or private me an estimate. I insist the BBB further investigate the VCA WAH and that their computers with these erroneous fees be subject to an audit. Business Response /* (4000, 9, 2022/04/25) */ *********, we are committed to providing honest service, and we would like to address these concerns with you personally. When you have a moment, please send us an email at ************************** so we can discuss this. Thank you. Consumer Response /* (4200, 11, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) You business has overcharged me on this complaint, as well as on 2/14/2022 for $388.25 along with this erroneous charges previously. It's clear to me that my concerns of inflated pricing and consumer abuse of your fake fees your company is adding on are not being taken seriously since your Company has continued these erroneous charges without consulting with a client. I have since reached a new business and was charged a fraction of the cost for the same products/ services/ medications by clinics also owned by your corporation. I'd suggest you refund the entire amounts immediately. I'll reach the veterinary board, to discuss these inflated fees if not, and request an audit. Business Response /* (4000, 13, 2022/05/18) */ *********, it was our understanding that a refund was issued, and your concerns were resolved, so we encourage you to email us or call the hospital directly to discuss any further questions or concerns. Thank you.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Complaint: Being charged for an office visit/consult two times for the same service. Series of Events: 12-7-21: Went to ***** *** Associates in-office appointment with ***** (husband), and ******** (dog), to get clarity on the dog's chronic cough and a better med regime to help it. What he was provided was no answers, an office visit charge (which was paid), and a long list of services/tests with no explanation on outcomes associated with tests. ***** felt pressured in the office by the staff to complete all tests without explanation of the benefits of doing tests or what outcomes would be available after doing the tests. One staff member even referenced that "******************* ******************************." Additionally, the office staff tried to get ***** to call ******* (wife), on the phone to authorize all tests on that visit. Needless to say, he felt uncomfortable and pressured. He came home and we discussed it. I agreed to call for clarification on what tests were needed and outcomes associated with them since these details were not shared in the office visit. List of test printed with a "Declined". This wasn't accurate as ***** shared he would have to speak with me before moving forward because he was confused by the tests. (See attachment named "***********" with $72 charge - paid) 12-10-21: Called and left message requesting clarification on 12-7 visit recommendations. 12-11-21: Called again and left a message requesting clarification on 12-7 visit recommendations.I suggested someone email me with the answers to my questions that weren't answered on the 12-7 appointment with my husband. I gave them the questions that we had. 1-18-21: Invoice sent citing "appointment"(see attachment named "**** Invoice") 1-20-21: Called for clarity on services provided, and left a message with reception. 1-26-21: Another invoice sent - same as 1-18-21 (see attachment) 1-26-21: I emailed regarding service explanation. See attachment for detailed email records.

  Business response

  03/18/2022

  Business Response /* (1000, 5, 2022/03/04) */ *******, we are sorry to hear about your experience, although this seems to have occurred with a non VCA hospital. We encourage you to share your concerns with the appropriate business. Thank you.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On February 14th a charge in the amount of $144.97 was withdrawn out of my account which was not authorized. I was a Care Club member for well over a year and last saw the vet and used the services November 2, 2020. I have paid monthly in the amount of $39.99 since then as it was automatically withdrawn around the 3rd of every month until November 2021. Monthly withdrawals for the payments had stopped since November 2021 and honestly was forgotten about since I have not used the services / been to the vet since November 2020. On February 14, 2022 when the charge came out of my account in the amount of $144.97, I called the Vet's office and was told that they do not handle billing but because the last payment was November 2021, they were most likely trying to collect from December through February. $39.99 times 3 does not equal $144.97 but I digress. I informed the receptionist that I was not aware of any upcoming withdrawals for any back payment to my account as I had NOT been notified by phone, email, mail, smoke signals, etc. The receptionist then referred me to contact the billing department as she could not transfer the call. I contacted the billing department who then verified my name and phone number and seemed bewildered as to the fact that I called to get the unauthorized withdrawal refunded. She then asked if I called earlier that day to make a payment to which I informed her I had not. She stated she would email someone from another team to cancel the account and get the money refunded to me as quickly as possible. She was not able to give me a day as to when the account would be cancelled / refunded but only told me that it can take up to 3 to 5 business days after processing to get the refund. However she does not know when the processing department will get to it. I am requesting the funds of $144.97 which was not authorized to be withdrawn to begin with returned to me and the account cancelled as soon as possible.

  Business response

  03/02/2022

  Business Response /* (1000, 6, 2022/02/28) */ *****, we apologize for any frustration you've experienced and appreciate you bringing this to our attention. Can you please let us know which location you are a client of so we can provide the appropriate contact information to help get this addressed. Thank you. Consumer Response /* (2000, 7, 2022/02/25) */ After numerous calls to VCA care club billing department, a refund was issued.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is in regards to VCA Care Club for my dog ***. Since December 2021, I have been working to get *** scheduled for dental cleaning. Two days later contacted that ***'s plan did not cover dental. Apparently I was sent an email in August describing changes to her plan. This is not true. I was auto-enrolled for insurance premiums to be taken out. Auto-enroll to the Senior Plan, but NOT dental, which is optional, and auto-enroll for HomeAgain. Also, an $8 increase because of the upgrade to senior plan. Per VCA, they do not contact customers, they just auto-send emails so could not tell me when this email was sent. Now, I owe $726 for ALL this pre-dental work that we didn't end up getting done, because now it will cost an additional $90/month for this. What a total rip off and poor communication with customers of VCA. I am LIVID! I also attempted to contact directly via their website "Contact Us", but they also apparently do not return these requests either. What a terrible insurance company.

  Business response

  02/15/2022

  Business Response /* (1000, 5, 2022/01/27) */ ***, we are disappointed by what you've shared here and apologize for any frustration you've experienced. We want to ensure your concerns are addressed and ask that you please provide us with the name of the location you visited so we can direct you to the appropriate team members. Thank you. Consumer Response /* (3000, 7, 2022/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) VCA Wyoming Hospital directed me to call their corporate office after I expressed my concern to them. They felt this was a corporate issue and not something that they could address. Dr. Grainger, James (last name unknown) is their business representative and then I believe Ann is the tech who helped me and advised that the dental coverage was not on ***'s plan. When I called VCA 1800 number, my calls were given the same regard, that I was sent an email with the new information regarding ***'s insurance coverage, etc. This was not true. I would not have set *** up for pre-dental without this coverage to her plan. That's the whole reason for this insurance plan. I disagree how this was handled. When I joined VCA, the plan was set up with dental coverage in mind so *** could get her teeth cleaned. This would not change as she got older, instead insured that it was part of my care plan. I feel misinformed and mislead. I do not feel I was adequately contacted and the VCA rep said everything was automatically sent. According to my contact, on auto-renewal all 'services provided thereunder will be those services offered'. Then why did dental not get carried over or a rep call me to ask if I wanted dental again? Business Response /* (4000, 9, 2022/02/03) */ ***, thank you for giving our team an opportunity to speak with you about your concerns. We care about you and *** very much, and we hope we can move forward as part of her healthcare team. Please know we're here to discuss anything if you have further questions or concerns. Thank you. Consumer Response /* (4200, 11, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Given our discussion, it seems to me that their should have been discussion about ***'s healthcare plan, as it did change in November. It's a bit concerning that I had pre-dental scheduled, but did not have coverage for this. Why would I opt to pay out of pocket for a procedure I know is going to be costly? That's absurd. ***'s pre-dental was on a Monday at 7:30 am. We had to wait in our car, per COVID guidelines. I was contacted a couple of days later to provide me with some of the results with her bloodwork and at this point was told about the dental insurance. This is backwards. I scheduled this appointment in mid-December, perhaps something should have also been reviewed with me then. I NEVER received any email from VCA Care Club about change in plan and coverage. I do not agree how any of this was handled. Period. Business Response /* (4000, 13, 2022/02/04) */ ***, we are sorry you feel disappointed in the handling of this situation. We want to ensure your concerns are fully addressed and have left you a voicemail asking that you contact us, so we can discuss further. Thank you, and we hope to hear from you soon.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have two dogs that went to the VCA Old Canal Animal Hospital in*************** in July 2021. At that time, the veterinarian ***************a DVM examined my dogs. She prescribed Heartgard for each dog and Apoquel for one of them. I have the Apoquel written script. I called the VCA office Monday requesting the written scripts for the two Heartgard Medications. I also asked to speak with the office manager ************. I was told they would call me when the scripts were ready and would have ************ call me back. I have not heard back from the office. I called the office today again and was told I cannot speak with the office manager and that there is an issue with the scripts but they won't tell me what the issue is. I am entitled to those two scripts.

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2022/01/18) */ *****, we are sorry you've had trouble getting in touch with our team. We want to ensure your questions and concerns are fully addressed, so please send us an email at ***************************. Thank you. Consumer Response /* (2000, 7, 2022/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I already spoke with the Vet a few week ago. This complaint is old.

• Initial Complaint

  12/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was getting medication thru vca/vetsource every month they double amount money suppose take out for explample it suppose be 500 they take out **** they tell double order and take over 10 days to get my money back plus over charged me They also refused to give receipt immediately for money taking out my account they told wait basically giving it to me They got upset I did pest telling constantly until I got my receipt and money return account that not utilize to take out The company has now drop me using there vet that part of over 40 years and requiring pay for use care club they not allowing working with my vet my dogs are very sick they able a lot money insurance company The one month I wait until 12 of month back which cause no money account even food or medication or pay bills

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2022/01/20) */ ******, it's concerning to read your comments, and we are sorry to hear about the frustration and inconvenience you feel like you've experienced. We'd like to address this with you and ask that you please let us know which location this has occurred with so we can provide you with the appropriate contact information. Thank you. Consumer Response /* (3000, 12, 2022/02/08) */ The office that was with Bayview vet on Fischer blvd in Toms River nj the reason didn't back I had Covid was unable to Business Response /* (4000, 14, 2022/02/10) */ ******, we appreciate your communication on this and we would like the chance to address your concern further. When you are able, please contact us at ***************************. Thank you. Consumer Response /* (4200, 16, 2022/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did send them email to contact me at this time not heard from them if I talk to manager at Bayview or district manager those ones I had problem that felt after being for over 30 years it better dropped after received insurance money over ****** plus pay and ok for company more out account then suppose and wait 10 days get back when ion fix inci=ome and suppose upset or even yell,about it when bank account bouncing and can't pay your mortgage on time because do you every month and because drop me they pay for care club I didn't drop them Business Response /* (4000, 18, 2022/02/18) */ ******, we were grateful for the opportunity to speak with you previously to rectify your issues. We are sorry that we were unable to reach a satisfying resolution for you, but please know that we wish you all the best in your future veterinary endeavors. Consumer Response /* (4200, 20, 2022/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept because now lied they not gotten back to me at all about the situation that deal with Bayview and vetsource and manger and district supervisor I ask to speak to,there coraparate office office and this they refused to contact me it very sad to say that allow a company to do what ever they want with your money and does t think wrong with taking more money bank account without consequences to them instead it to consumer For 4 months in a row they took out more than 500 each month more than suppose to and not once person except myself was one penalized it must nice to run business whe take money out account not due them and can't pay my other bills because of it they received over 90,000 on insurance money I am very heartbroken that vca does not care about consumers or animals on top of it they now charging me for careclub because they cancel me which I don't think have to because they cancel me I didn't cancel them I very disappointed in way vca coraparte office handle this complaint they don't think they care they in for the money

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩