Reviews

This profile includes reviews for VCA Animal Hospitals, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VCA Animal Hospitals, Inc. has 336 locations, listed below.

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  VCA Animal Hospitals, Inc.

  12401 W Olympic Blvd Los Angeles, CA 90064-1022

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  VCA Elkton Animal Hospital

  400 W Pulaski Hwy Elkton, MD 21921-5200

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  VCA Animal Hospitals, Inc.

  1849 Ocean St Ste 4 Marshfield, MA 02050-4970

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  VCA Animal Hospitals, Inc.

  342 Atwood Ave Cranston, RI 02920-4048

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  VCA Animal Hospitals, Inc.

  516 Washington Street Rte.53 Hanover, MA 02339

Review Details

• Review fromKathy D

  Date: 03/07/2025

  1 star
  My dog was a patient at *** for over 12 years. She was a rescue with some issues, all of which were taken care of by the vets. Everything was fine until they started losing vets. You just never knew who would be available. Two weeks ago my dog suddenly couldnt walk on her back leg. It just flopped as she tried to navigate. I called VCA the next morning. They said they could see her st the end of the day, but since they no longer take emergencies, I should probably take her to an emergency facility 40 miles away. The vet there diagnosed her with a ruptured disc. Because of her age and other health issues, I opted for no spinal surgery. I called VCA the next morning asking if they could x-ray her leg to be sure it wasnt a hip out of joint. They refused, and told me I needed to follow what the first vet said, knowing my dog would be put down. I couldnt take her on another painful journey to the vet 40 miles away. All I needed was an x-ray to see if it was a dislocated hip. They didnt care. The surgery to repair a dislocated hip maybe would be as bad as spinal surgery, but my dog was never given that opportunity My sweet little dog was put down 2 days later. The girls in the office and all the assistants are great, but one of the vets they have now shouldnt be a vet. They dont care, after 12+ years.

• Review fromAustin V

  Date: 03/03/2025

  1 star
  DONT GO HERE FIND ANOTHER OFFICE. This is a scam organization that has zero compassion for animals and plenty for their own pockets!!!! Doctor had no clue left from right.. brought a urine sample to be tested not until after like the fourth time mentioning it did she think to have it tested I paid $135 for her to poke and prod my dog and send me out the door. Ill never go back to this location after how I was treated. Office manager called to follow up and she was nothing but defensive and combative on the phone. These people need to open their ears and listen to what people are saying instead of just going off in some random direction not doing what was asked. Left me feeling sick to my stomach and on a journey to find a new veterinarian office

• Review fromScot H

  Date: 02/25/2025

  2 stars
  The business practices of ************* are crooked. I enrolled in a 12-mo care club plan and they continued to charge me after that knowing full well that my plan had expired. I do not recommend that anyone enroll in these care club plans as they are quite overpriced and provide only minimal care.

• Review fromMICHAEL W

  Date: 01/16/2025

  1 star
  I love my ************* ***************. They have been my vet for the better part of 10 years. They know us by name and I can call and get almost anything I need. I trust them with everything i need for my 4 pups. Now, In their infinite wisdom, *** corporate has decided to shut them down. This is a hospital that has been in this community for 30 years. It blows my mind that in order to make a few extra dollars they would shut down our community hospital that serves well over 500 clients. Animals with surgery's schedule have to cancel them. Animals who have been seeing the doctors for ongoing conditions have to stop. ***'s position is. " you can transfer to another ************ near you" but you get shuffled to the end of the line with vets that have no idea about your animals. I've been to other VCA hospitals, they are nothing like mine. The family feel of our hospital is second to none! Once my VCA is closed, I will never use another one again once mine is closed!

• Review fromShelley P

  Date: 11/26/2024

  1 star
  Terrible experience. Do not do business with ***. My dog is my child and the experience we received yesterday is unreal. VCA separates you from your animal while they examine them. My dog has hives and swollen. They talked me into a $160 shot that would stop the itching and give him ******** when at home. This morning he is no better and now ******* and shorting in the house because of all the meds. Talk to *** this morning and they want me to spend more money on more meds rather than getting to the root of the problem. My dog was jabbed not too nice but twice and I heard him crying when they gave him the jab. Unreal. Do not use VCA. I have started legal action for damages/emotional distress, posted here on the BBB website and fired the ***. Absolutely heartbreaking the way my animal was treated.

• Review fromMadison K

  Date: 11/17/2024

  1 star
  They wrote a prescription. I tried to mail it into chewy. The *** declined it from chewy so that I could not fill it. And then charge me four times the amount for a weeks worth. Not only do I not get medicine for my dog to last until theyre out but they also charged me $40 for what shouldve cost me $15 for six months. They dont care about animal welfare they care about money.

• Review fromChelsie G

  Date: 11/13/2024

  1 star
  Worst vet I have ever been to. Horrible practice and worse customer service. Almost killed my cat by prescribing the wrong medication. Stay far away if you care about your pet.

• Review fromEva C

  Date: 10/22/2024

  1 star
  STAY FAR AWAY!! I couldnt even give them a zero star, so they received one. My pup had to be seen for a bump on her lip, they didnt do anything made me pay $$$ because its not covered under her insurance plan. They never have available appointments, therefore, you will have to go to an emergency room to have your animal seen. I owed my last payment for my dog insurance policy in order to complete her spay, and somehow my payment declined, so now they have cancelled her policy. I have paid $ ****** up to todays date and have NOT received that amount in services and now I am unable to get her spayed under the insurance plan. There is nothing wrong with my bank card, theyre just scamming people out of their money. Please stay away from this company, as my dog has been uninsured for almost two months and I was never notified, conveniently for them they will not have to render her spay either that I paid for. Theyre a scam of a company, only out for your money.

• Review fromKatie G

  Date: 10/16/2024

  1 star
  Brought our dog here 3 times within 4 days. The first vet she saw did absolutely nothing but look at her, feel her belly with his hands, said she looked fine, was walking around and charged us $225. He did no blood tests, X-raysnothing. Brought her back home and she was still off. She finally drank some water then ate about two hours later.Second time we went there they did blood tests which showed low platelet levels. No other tests, X-rays, ultra sound. Youd think with low platelets theyd do something else after seeing that, but she wasnt too worried she was losing blood.Came back here a third time when she went to get water, walked away and was really weak. Finally this time they did more than bloodwork and used an ultra sound. They found a bleeding mass in her belly. These crooks wanted $14,000-16000 for a surgery while not being sure if it was cancer or not. Sadly, our dog is now our ****** Really makes me wonder if any of the vets I saw, including at yorkville animal hospital (went in on Saturday morning was told they couldnt do one until Monday which makes no sense), did an ultra sound things possibly couldve been different. I wish when she wasnt feeling good couldve been during the day so we werent forced coming here, although if something happens to my other pets Ill go to a different 24 hour vet from now on.

• Review fromSienna H

  Date: 09/23/2024

  1 star
  On 8/20/2024, I took my Senior Cat in to get blood work an urine analysis done, paying almost $600 for the service and NO ONE followed up with me on testing results. Had to call on 9/19 to follow up MYSELF and was told I would get a call or email that afternoon. No one called back or emailed me results from the testing. 9/23 I get a vague email that my cat has Chronic Kidney Disease and a quote for $200 of more testing they would like to do, but no one called to talk to me about the results of the testing or provided me with the actual test results. I had to call again to get the test results, when I read the report, I saw that the results were returned to the vet on 8/21, a day after the testing was completed. Turns out their office has been sitting on information that my cat has Chronic Kidney Disease for a month. The staff were unapologetic and no vet had followed up with any phone call explanation to go with their vague email. DO NOT TAKE YOUR PET HERE. THEY TAKE YOUR MONEY AND SIT ON IMPORTANT TEST RESULTS AND NEVER FOLLOW UP WITH YOU. GO ANYWHERE ELSE.