Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company keeps charging me after I've already cancelled my subscription back in September of 2024. ***** has gotten back to me and once they finally did they asked me for a tracking number for further investigation when they can just look up my information to make sure that I am not further charged on my account.

  Business Response

  Date: 01/17/2025

  Hello,

  We have reached out twice asking for more information on the charge in question. The email address we have been contacted from is not associated with such charges, and we are not able to assist without further details. Please log in to the account to cancel the membership and disable auto-renewal.

  Here is information on how to disable auto-renewal: *************************************************************************************************************************************
  

  Here is information on what to do if you forgot your username: ***********************************************************************************************

  Here is information on what to do if you forgot your password: *************************************************************************************************
  
  Thank you.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the biggest provider of AI art on the internet on their website on Earth and I was permanently banned and had all my artwork deleted and they did not refund my money because I told them on their site you should not be posting or allowing the selling of images that exploit children they had exploitated children on their website and they are located in ******** I reported it to the *** I am a member they deleted my account and then told me they would not be refunding my money for reporting violations of their policy which prohibits the sale and distribution of sexual content with children in it because other users were getting paid money from **** photos of minors on the website which I submitted to the agency to report police violations. They claimed it was spam. There is no policy that says reporting exploitation of children is spam.

  Business Response

  Date: 12/20/2024

  Hello, 

  DeviantArt has a zero-tolerance policy with regard to child exploitation. If content of this nature is posted, DeviantArt reserves the right to terminate the account without notice. Decisions involving suspension or termination of accounts are final. If you see content that violates DeviantArt policies, report the deviation or post so the team can handle it. Here is a link with information on how to report content that violates DeviantArt's policies: *************************************************************************************

  Thank you. 

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22713074
  
  I am rejecting this response because: I was reporting the art work on their website for being predatory to children and for violating their own rules of having unsafe art work for minors with no **** warning label for adults before reporting it is easily accessible and I reported it and I was banned permanently without any thought or consideration. 
  
  Sincerely,
  
  ******** *******-******

  Business Response

  Date: 01/10/2025

  Hello, 

  Decisions involving suspension or termination of accounts are final. ********************** has a zero-tolerance policy with regard to child exploitation, which of course includes posting and sharing violating content on the site. DeviantArt reserves the right to terminate the account without notice if content of this nature is posted. If you see content that violates DeviantArt policies, it should not be reshared or uploaded again to the site. The content should be reported, for the DeviantArt staff to handle it. Here is a link with information on how to report content that violates DeviantArt's policies: *************************************************************************************
  

  Thank you. 

  
  

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At around July of 2024, I was logged out of my account. I had paid for a Core membership. My card is on auto-pay. When I tried to get back into my account, I could not. I know how to recover lost passwords and all that but it wouldn't work this time. I contacted support multiple times to ask them to help me log back into my account and I get silence. I want to access my account and the features I paid for. If I can't get my account back, then I want that autopay cancelled immediately.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DeviantArt customer support was contacted multiple times requesting removal of my account that has not been accessed in nearly 20yrs. Customer support agent requested I provide the former email address associated with the account that I do NOT have access to. I have provided DeviantArt all known email addresses to me, but they state that the details do not match the records on file = I have requested to provide an alternate means of identity verification (such as a LEGAL proof of ID/drivers license/court document, etc.) but they have not accepted this as an option.Since they claim the details do not match their records I have reason to believe that my account is HACKED and wish to have it removed from their site entirely. The customer support agent has provided NO RESOLUTION to address that my account is compromised and that the details aren't available to me. I have requested to get the issue escalated to legal or copyright team, but have had no further support in this matter. I need to request that my account and personal data be formally REMOVED from their site per legal rights.

  Business Response

  Date: 08/29/2024

  Hello,

  Unfortunately, the information provided does not match the information we have on record.
  
  We have offered three attempts to provide the correct information. For security reasons, we are forced to discontinue the recovery process at this time, and cannot process another attempt until on or after September 10th, 2024.
  
  Any device(s) that may have been used in the past to log into the profile should be checked, where access could possibly be regained or where your login information may be stored.

  Thank you.

  Customer Answer

  Date: 08/29/2024

  
  Complaint: 22202920
  
  I am rejecting this response because:
  DeviantArt has not provided a resolution to the request. I have requested further details for resolution because I am left to assume that the account is compromised. As such, I have requested DeviantArt to either:
  A - Provide an alternate reasonable means of account verification. Since the account has not been accessed in more than 10 years, it is unreasonable of DeviantArt to request that I use the same device or details formerly used to access the account. I AM however able to provide the physical address, phone number, full legal name, and other personal details that would identify me as the true identity that created the account - thus far ********************** seems unwilling to accept these universally accepted legal forms of identification in lieu or old email account data.
  B -Provide a means to formally request removal of the account under applicable law. I have requested DeviantArt provide me the information to make this formal request, but they have failed to give me this information.
  
  As a result of DeviantArt's failure to provide a reasonable resolution to the situation, I am left to pursue the following assumption...
  
  Treat the account as containing data that has been modified by parties other than myself (Compromised identity or account details.) If it is to be assumed the account is compromised, it must also be assumed that any agreements made under the current terms of service for use of DeviantArt's website have not been authorized by me, and as such would imply that I do NOT agree to any of DeviantArt's terms of service or agreements that may have been modified since the time in which I have last knowingly signed into the account. (Per **********************'s own policies - If I do not agree with updated terms, the remedy is to discontinue to use the service - for which I am asking to do by having my account removed)
  
  If the account cannot further be recovered by me (the legal owner and copyright holder of the content published under the named account) then the account should be REMOVED for the simple fact that it is to be assumed it is a compromised account, and thus would be in violation of various authorizations or agreements for use of the site. 
  DeviantArt is required to provide me a means in which to formally request that personal data be removed from their website in writing. I have requested this information, but have not been given an appropriate response to resolve this request other than through the compromised account or providing email details that do not match the known data. If DeviantArt's policy is only to allow removal of the account by signing into the account, then they MUST provide me a means to do so.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/04/2024

  Hello,

  We have been in communication directly regarding the issue, and it has been resolved. 

  Thank you.

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I would however like to further reiterate that I feel the method in which DeviantArt handled this request fell under poor customer service practices, as it took multiple attempts at escalation to have the issue resolved. DeviantArt should look into their processes of escalation to improve customer satisfaction.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been locked out of my gallery for more than a week. I have a new PC and I sent them the required proof of who I am. I changed my password. No one will help me get into my account and art gallery and this issue is costingme money.Old Address DeviantArt ************************************************** Plus they have headquarters in ******** now and I can't find an address. DeviantArt Their website: *********************************** Gallery: ************************************************ I don't know how to put in only their name and city. Thank you for your help.

  Business Response

  Date: 08/28/2024

  Hello, this issue has been resolved. The information required was provided to us, and we helped them regain access to the account. Thank you.

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year I have been harrassed by a group of users on DeviantART. These have involved threats of physical violence, blackmail attempts, false legal threats, slander, cyberbullying, hate speech, stalking, death threats, suicide-baiting, and intentional attempts at psychological harm. It has been a full-blown harassment campaign lasting a year.This has more than met the requirements for ToS violations including making alt accounts to get around my blocks. They have followed me to other websites and shown pride when I attempted suicide thanks to them. When I deactivated my account they celebrated and announced they would stalk me to other websites, even admitting false flag operations to get my ******* account suspended.Despite reporting them many times Deviantart support has repeatedly made bizarre excuses to defend them and do nothing yet were always quick to penalize me for any attempt I made to defend myself or spread the word of their actions, usually using "personal attacks" as an excuse against me despite me doing nothing close to what these stalkers do. They also claim that one user's post-block contact was allowed because I responded to the sockpuppet and thus I started it. No, I don't know how that's meant to make sense, but that's what **'s customer support said.

  Business Response

  Date: 08/28/2024

  Hello,

  All DeviantArt profiles are equipped with self-moderation tools; you can learn more in our article Social Conflicts and Self Moderation (**********************************************************************************************). Members should try to resolve their issue using these tools before contacting customer support. Additional information on how to report abuse can be found here: *******************************************************************************

  Thank you.

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22186367
  
  I am rejecting this response because: I have done all that before. DeviantART has done nothing about this harassment campaign and instead has punished me for trying to fight it. I demand actual moderative action, explanations for why DeviantART has allowed these obvious harassment campaigners to get a free pass, and their information forwarded to law enforcement agencies.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/29/2024

  Hello,

  If the social conflict you are experiencing escalates, or is beyond what the self-moderation tools can address, contact DeviantArt Customer Support so that your situation can be reviewed and evaluated. When necessary, our moderation staff can intervene and assist you by taking appropriate action. 

  If you need to report abusive behavior, please review the Reporting Abuse & Guidelines section at ******************************************************************************* and contact Customer Support by visiting **************************************************

  Thank you.

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22186367
  
  I am rejecting this response because: Another automated response? You've spent three entire years deliberately enabling this harassment campiagn that has included cyberbullies threatening my life and planning to find where I live to come murder me. They have stalked me to other websites, doxxed my real name, and you've ignored every single report I've ever made about them, even the obvious death threats. When they've clearly broken DeviantART ToS and admitted to it, you even made bizarre excuses for why it doesn't count this time. You've punished me for trying to protect myself from these cyberbullies and let them run amok on your site. They've even been harassing your users and casuing fights and rama for at least ten years before now and you've always turned a blind eye. One of them says he's friends with the ** admins and I'm starting to believe he was telling the truth. That has to explain why you've spent so many years deliberately protecting them from your own rules and punishing their victims. And I see you haven't responed to my request for information for a police report on these attempted murderers, either. Very telling.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently: I gave the business 2 weeks to reply to my email per my last complaint. My complaint was actually marked as "resolved" because I gave the company so much time to respond! Unfortunately, nothing has been resolved with this business. They noted on their response that I could easily reach them at any time to get a solution to my problem. I have emailed the company from 3 separate email accounts with no response after 2 weeks.Situation: I have sent over 40 emails to this company, all saved. I have tried every phone number on the Internet to reach this company, including Wix (the company that bought them), with no response. I have an old account I cannot access - it is impossible without help. My personally identifiable information is on the social media account, which is protected information by law. Deviantart states that they can help reactivate (to delete, in my case) an old account if provided reasonable information. I have sent my driver's license (my account is my legal name), dental license, and even proof of attending the university listed on the social media page, with no help from the company. This company claims that they are available to help, but they are not. This is my last step to receive help prior to moving forward with an attorney (as, this far, I have only been receiving guidance). It is complete negligence from this company to disregard my emails for such a simple task when the information being listed on their website is legally my protected information. As I cannot reasonably access my account without help, ******************** is solely responsible at this point in time. I want my information taken down and I want someone to contact, directly, to achieve this. If they continue to blatantly lie about how easy they are to reach, again, on the BBB website... I will just have more information to use against them with a more formal dispute. I will be pursuing all costs associated. This is my final offering to communicate reasonably.

  Business Response

  Date: 08/26/2024

  Hello, we have resolved this issue after receiving the information necessary to proceed. We have been in touch to advise how to proceed with next steps for the account, which appear to have been taken. Thank you.

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My DeviantArt account has been suspended due to what they say is Content Violation with no explanation given as to what the violation was or what prompted the suspension. This is a website that contains sexual images and NSFW content and my account did not contain anything I would consider offensive and if someone on the staff found it offensive I should have been contacted fist so I COULD REMOVE IT.

  Business Response

  Date: 07/19/2024

  When an account is suspended, it is always accompanied by a reason as to why. In this case, it appears the user has submitted unacceptable content that breaks our terms of service. For more information about this policy, you can read this public support article: ******************************************************************************************************************************************;

  Should further information be required, please reach out to our support channels directly and a support agent will be happy to assist. You can do so from the following form ******************************************* or email us directly at the following address:  *******************************

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a social media account from 14 years ago I have no means of deleting. I am currently a practicing dentist and would prefer clients to see my professional life when they search me, not social media accounts from over a decade ago.I contacted deviant art with over 10 emails. I cannot access my old account. I cannot reactivate my old college email (as explained by my college's IT department, which I contacted). ****** will not delete my account (I've submitted over 10 requests to ******). I have requested to speak with the website administrator & receive help over several emails which have been given no response by deviant art. My PII is on deviant Art's website: first and last name, and email (including which college I've gone to). I don't believe there is any reason deviant art cannot help me with this issue - I feel willfully ignored. I truly have no other means to remove this information aside from help from the website (deviantart) but all my emails are being left unanswered and ignored. I have went as far as supplying them with my professional license and drivers license to prove I am the account owner. I have saved all the emails with deviant art, ******, and my college. There has been no lack of effort on my end to have this account deleted. ******************** is willfully choosing to ignore me while my personal information is left on their website with no means of deletion.I am seeking help from BBB for this issue.

  Business Response

  Date: 07/19/2024

  Hello, on November 14th, 2023 we advised the information provided does not match what is listed on the account. We offered an additional attempt at verification by sending us other information that *** match. This has not been provided to us at this time. Also at their request, On December 1st we provided an additional way for legal counsel to communicate with us most efficiently. For account security, we are not allowed to specify the incorrect portion(s) of the information provided.
  
  They still have the opportunity at verification by sending us other information that *** match. We apologize for the inconvenience but appreciate the understanding and cooperation. 

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21976806
  
  I am rejecting this response because:
  
  I have made it clear that the information you are requesting from 14 years ago is not available.

  I have provided legal documentation showing that I am the account owner. The account name is my legal name. I can also show I was an attendee at that college. Your own rules say that decisions can be made with reasonable information.

  Your solution is to provide information that is unavailable. Why can you not use my legal identification? Is my only recourse to move forward with my legal team member? If so I will need them to see I have exhausted all possible options & will likely pursue expenses - this has been completely unreasonable.

  Business Response

  Date: 07/26/2024

  As it stands, we have not received enough evidence to ensure the security of the account or provide proof of ownership. If this person believes they are able to pass these security checks, they are welcome to contact us at any time for assistance, and we will be happy to look into the matter further. 
  
  Please reach out to us using our contact form: *******************************************

  Or email us directly: *******************************

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed this company on 4/16/2024 to request deletion of my account that I have not accessed since 2011-2012.I could not do a password reset to log into the account and delete it myself because the email associated to that account was deactivated for inactivity.They made me answer a series of questions which were difficult to recall seeing as it has been over 10 years since I created the account. If I got all the questions right, they would assign a new email address to the account.They claimed I did not pass their test even though I supplied them with a photo of my I.D. to prove that I am the owner of this account.It's my own fault for using my real name on my account but I am in the process of removing any personally identifiable information related to me from the internet. And this is one of those.

  Business Response

  Date: 04/24/2024

  When last contacted there was a request to try again with a warning that there were only a few attempts left. There has been no communication since then. 

  The requested information should be available to the account owner. Should this information not match, we must assume that the person contacting us is not the owner of the account in order to maintain account security. 

  Due to the sensitive nature regarding the account's privacy, and the information needed to continue, it would be best to respond to the contact request originally filed with DeviantArt in order to proceed with the account recovery process. 

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21615998
  
  I am rejecting this response because: I was able to verify pertinent personally identifying information in most of those questions and provided a photo of my I.D. to confirm this information. This should more than suffice. Per your email you reserve the right to determine account/content ownership, and ***** or deny access based on our reasonable judgment. - this provides that your decision was made out of pettiness and an abuse of your imaginary power.

  You have several complaints against your company for banning accounts without reason but when someone supplies you with concrete evidence that an account that hasnt been used in 10+ years belongs to them, you wont help them. 

  I see why your business has an F rating.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/26/2024

  Hello

  Thank you for following up. Our records show on April 23 we reached out for more information and the requested info was never provided. For security and privacy of our users it is important that certain information provided matches the records we have on file for the account. We appreciate what has been provided so far, but we do require additional information to proceed. 

  Please follow up with our most recent email to you to complete the process. If you cannot access this email, you may submit a new ticket through our contact form: ************************************************;

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21615998
  
  I am rejecting this response because:

  You sent a screenshot of my initial email to you? What does that prove? You dont have the email history?

  I replied to your security questionnaire already. And you said my answers were wrong and told me to try again

  I am not going to remember every single question from that long ago. I gave you a photo of my drivers license to prove that I am the owner of this account.

  I cannot believe you are putting up this strong of a fight over something that hasnt been used in almost 10 years!

  I just want to delete it because it has my real name on it. It is literally that simple. What heinous crimes do you think a potential hacker is going to do with an art account anyway? LOL! It hasnt been used in almost 10 years!

  I gave you a copy of my I.D.

  Please stop being childish and use some common sense here.

  It matches the name. It matches the birthday. That is more than enough to confirm the validity of my person.
  

  Sincerely,
  

  
  ******************