Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue to report with Innovative health monitoring and Miku Camera.We bought this baby monitor/camera for $399 for the features (playing sounds, monitoring breathing, using the microphone) it had and those features are being taken away and we are being forced to subscribe to a monthly paid service in order to get them back.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Miku monitor over a year ago for over $400 because of its advertised features including live breath tracking, activity monitoring, and movement recording. Now, Miku has removed all of these features and now requires you to pay $13 per month for access to these features again. This was not what was advertised when I purchased the product. Now, the product does the same job as any $20 monitor I can buy that shows live video only. I would either like a full refund due to false advertising or would like my stolen features restored. I have emailed the company several times within the last month with no reply.

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own TWO extremely expensive miku monitors, two stands and a travel case from miku inc. Miku was an amazing product and what made it stand out from others is that your baby didnt need to wear anything yet it still tracked your babies sleep and breathing patterns. I specifically purchased these at a hefty price upfront because there was NO NECESSARY SUBSCRIPTION and have been happy until recently. There was alway an additional option to purchase something called care plus for other features but I never felt it was necessary. And like I said, that was optional and not what miku advertised their product so heavily on. Around September, unbeknownst to me( I did not think I received an email, yet others did) a new owner took over and decided it was ok to take away those two key features that made miku the exceptional Miku monitor that it was not only for new customers but also for people who already owned their monitors. Now, they are saying if we want those features back , we need to pay around ten dollars a month for it. And thats for each monitor! Thats over 100 extra a year after the monitor being priced at around $400. When adding a second camara, it doesnt come at a cheaper price, you actually have to purchase a whole new monitor and link the two systems. So, for me, this would be over an extra $200 a year! With all of this said, if I dont pay those prices, all I have are the features of a regular *************** monitor that I could have gotten for $50! I think this is completely absurd, disrespectful if not illegal to all of their so called valued customers. To me its basically steeling. Im livid. I emailed them three times about this and they have the audacity to cowardly not respond. Customers are SO UPSET. They even canceled their smcustomer service line because they dont want people to have a way to contact them, thinking they will just back down. This is crookery. I think its completely wrong of them to do that to existing customers and false advertisement. When originally purchased, there was was no catch to the monitor and there still shouldnt be. If they wont reinstate my two originally free features then I would like a total refund for both my monitors and accessories to my bank account . Not credit please because I will not want to purchase from such a sneaky and slimy company it has unfortunately become. I greatly appreciate you taking the time to read this email and look forward to speaking and resolving this issue. This isnt only about the money, although it is one of the driving forces. I speak not only for myself but for all the other individuals who are in the same situation I am in and have been stripped of their services promised to them. Thank you again.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camera no longer works and I just bought this item. I have a baby and I have tried contacting miku several times with no response from them! I even was a dumbie and subscribed to their membership thinking it would help! And it did not! This is crazy. Camera was over $400 and just does not work. They have not acknowledged getting the emails and their phone number does not work! This is crazy!

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a miku monitor in June 2022 excited by its advanced features understanding those features came with a high price tag of about $450. It had spotty connection occasionally but overall was happy with the product. Until the company was purchased by Innovative Health Monitoring LLC in Sep 2023 and sent out a notice that most of the features offered with this baby monitor would be put behind a 9.99/month paywall. This includes remote viewing from outside the home, breathing monitor, and activity notices. Rendering the product no better than our 40 dollar travel monitor. I would understand if all new customers were told about the new setup and required to pay the subscription but punishing a bunch of parents who already own the product is just wrong the closest competitor (nanit) does require a subscription but the up front cost is about half its price.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this device based on the term that it was a onetime fee for video monitoring. The company baited and switched the service. Now video monitoring requires a subscription. The company advertised that the product did not require a subscription to get people to buy the product that was already more expensive than competitors. Shortly after they changed their terms and required a subscription.

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Miku monitor in 2019 when we were expecting our first baby. We did extensive research and decided that the Miku was our best option as it would monitor our baby's breathing and alarm if no movement was detected without him needing to wear any special devices. We paid a hefty price tag for these capabilities, $400. Over the years we have had a love/hate relationship with the device, oftentimes sensing breathing when there isn't even a baby in the crib and frequently losing connection. We contacted Miku about these concerns and were told any movement in the room may be detected as breathing and that our wifi must be to blame for dropped connection. While neither one of these explanations was ever acceptable to us as in our opinion such a high tech and expensive baby monitor should be intelligent enough to be able to decipher whether or not there is in fact a baby in the crib and also we have the highest available speed internet on the market, we continued to use our monitor as well as put a very basic, non-wifi monitor in the nursery as a backup for when it drops signal. Wouldn't you know, that monitor has proven more trustworthy. BUT what has finally tipped the scales for us to reach out to the BBB is that we have suddenly been stripped of the monitoring of breathing, sleep analytics, motion detection, and remote monitoring when the company fell under new ownership. The only way to utilize these features we already paid for and have owned for four years is to pay an additional subscription fee. It truly feels criminal, like fraud for false advertising, and almost theft. As if someone just came into our home and stole our monitor and our money. We are so disappointed and angry at these circumstances. We refuse to divulge any more money to a company that operates like this even though we do want all the features we paid for available. We hope the BBB can help rectify this situation. I have attached images to support my description.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased the MIKU PRO in June after completing months of research into baby monitors and finding this one fit my needs and even better No subscription. I went towards the higher price point for a camera because it had great security features and no membership fee. Now Im being ask to active a membership for the features that were previously included. I think this is unfair especially to customers who purchased the camera prior to October and bought on the pretence there was no membership. Charging $14.99 a month for the minimum (almost half the cost of camera) is outrageous, and a lot for mothers on mat leave.I would like to return my camera as the cost for the membership fee is not reasonable/affordable for my situation and Im now left with just a camera and nothing else. I could have spent a fifth of the price for this with another company. The should have provided customers who bought the camera prior to October to be grandfathered in with no fees to demonstrate exceptional customer service.I feel if the company could come up with a more reasonable price for a year of membership, parents may me more accepting of this change. Looking forward to hearing from you, thanks in advance for your time.

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought two miku cameras for our babies at a very high price $800 for two. At the time these were sold as luxury items But we felt like it was worth the cost. Now the company has gone bankrupt and sold their company. They are now wanting to charge a subscription fee that was not originally part of the items that we purchased. If we had known that there would have been a subscription fee, we never would have purchased it. This item also has had lots of technical issues over the two years I have had it. This is very unfair to consumers who have spent such a large amount of money on this product.

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is absolutely insane that you didnt allows people who paid for this product to keep the breathing recognition. We should all *** you. Thats why we purchased this product. I understand making the change for new customers, but to do this to existing customers? Completely and unlawful. Ill be contacts the BBB now. YOU ****