Business Profile
Bank
Bank of HopeThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,Hope all is well! I would like to open the account and get the $388 LUNAR promotion please.Can someone please follow up with me to credit me for the promotion? I would greatly appreciate it!My chex was unfrozen when I applied so I don't understand the issue.All, I'm asking for is the promotion to be honored since I did apply the first time when the promotion was active.Business Response
Date: 04/14/2025
On 4/2/2025, a Bank representative advised the complainant that his new account application cannot be approved due to internal risk assessment results. In addition, the employment information on the application was indicated as unemployed and to qualify for the ***** bonus, a qualifying direct deposit is needed. A qualifying direct deposit is an electronic deposit of income on a regular basis such as a salary, pension, or Social Security benefits. Thank you.Initial Complaint
Date:02/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account online, I gave all info requested.On Jan 30, 2025, 12:46AM I received an email from Bankofhope "unfortunately, we were unable to approve your request at this time."I asked what do they need from me in order to approve, but they did not reply.I called and they said I can't open the account.Customer Answer
Date: 02/12/2025
***** *****Business Response
Date: 02/24/2025
Please be advised that this complaint was also filed with the **** with whom we have requested an extension. Please allow us the extra 10 days to provide a response, as this matter is still under review.Customer Answer
Date: 02/25/2025
Complaint: 22930000
I am rejecting this response because:
Sincerely,
***** *****Customer Answer
Date: 02/26/2025
I applied online. I was denied. Why was I denied?Business Response
Date: 03/06/2025
Dear ***** *****,
As part of our commitment to security and fraud prevention, we evaluate all applications using an internal risk-based assessment process. Based on the results of our review, we are unable to proceed with opening your account at this time. We regret any inconvenience this may have caused and appreciate your understanding.
Sincerely,
Bank of Hope
Compliance Department
Initial Complaint
Date:05/17/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank is a scam! They made extremely hard for me to make a dispute for an unauthorized transaction of $1411 because its a bill the bank manager said. I told them I didnt make this transaction and I never received a bill for that amount so I need to dispute. Im not sure why they allowed that huge transaction to go through!! The bank employees take everything personally and are condescending. Do not bank with bank of hope!! Even though its a bank in *******, they act like theyre in ***** and in *******, we can file disputes on unauthorized transactions. I dont know how they do It in ***** but were in *******! The manager told me they would probably deny my dispute and kept trying to get me to file a dispute. I dont know if the branch gets penalized if customers do disputes or what the issue is!! Just because its a known merchant doesnt mean they can withdraw whatever they want on my account and not even give me a bill!!! I want my money back!Business Response
Date: 06/28/2024
Bank of Hope has closed this case as resolved. Records show that the consumer received a credit from the merchant and subsequently cancelled the dispute on 5/21/2024. Please also note that as a financial institution licensed to operate in the U.S., our focus is to comply with U.S. laws and regulations, and there was no bank error noted for this particular matter.Initial Complaint
Date:12/27/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Bank charged me $5.00 to replace a debit card that didn't work. I would like a refund of $5.00Business Response
Date: 01/27/2023
Business Response /* (1000, 5, 2023/01/09) */ The $5 fee was refunded to the customer's account on 12/27/2022.Initial Complaint
Date:12/07/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When the Covid closures happened I requested through my *************** Bank of Hope To be part of their forbearance program for three months, later I told them my company reopened I can resume payments, they refused to take payments from me on the month 4, 5, 6, and 7, finally month eight they said they can take payments from me but the paperwork is still not done I have been in forbearance for over a year and there has been no activity or movement to update my account I have called in every single month multiple times in the month and every time I call the supervisors have no idea why there's no movement on my account they have no idea why the underwriting team and the specialist team have not done anything on my account I try to refinance my house just to get out of this bank and the new bank, Loan Depot, told me that my banks payoff amount numbers were not adding up and there's something wrong with my account but they could not get a hold of anybody to answer their questions they further told me that at this point I could continue with the refi but I would have to get a lawyer and *** them for the over charges. It has been over a year and this bank has lost money of mine told me I didn't make certain payments, and I had to send in my bank statements to show that they did in fact take a payment from me but they still have not updated my account every time I call Bank of Hope nobody has any idea what is going on with my account. They blow me off by telling me that a supervisor will call me back but they do not call back. Thank you for your assistance in this situationBusiness Response
Date: 01/09/2023
Please note that the Bank is currently working with the loan servicer for an appropriate response to this complaint.Customer Answer
Date: 01/20/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
The bank has still not returned my calls, I have called multiple times and management is never available, they have continued to tell me that they will call me back but they do not. After I filed this complaint they sent me a letter saying they are "working to resolve the issue" but it has still not been resolved and the workers that I have been able to speak with keep telling me they have "no idea what's going on with my account". They have still not sent me my updated pay off amount so I can refinance my house correctly. And they have since reported me to the credit bureau saying I have late payments, this is not true, and they still will not let me restart my auto pay. This is the third time they have reported me for the credit bureaus, and then apologize and reversed the claim. They so far have still done nothing.Initial Complaint
Date:06/13/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY Account Was Hack These PEOPLE IS Pretentending to be me. i am the CEO AND FOUNDER. /s/ **************** READ BELOW ****** ****** *** ********** ******* YahooYahoo ************ ********************** ******************************** YeeflowYeeflow YelpYelp YNABYNAB YoastYoast Yodel.ioYodel.io YoobicYoobic YouCanBook.meYouCanBook.me YOURLSYOURLS YouTestMeYouTestMe ZammadZammad ZamzarZamzar ZapierZapier ZapSignZapSign ZendeskZendesk Zendesk GuideZendesk Guide Zendesk SellZendesk Sell Zendesk SunshineZendesk Sunshine ZenlerZenler ZeroBounceZeroBounce ZistemoZistemo Zoho BooksZoho Books Zoho CampaignsZoho Campaigns Zoho CreatorZoho Creator Zoho CRMZoho CRM Zoho DeskZoho Desk Zoho FormsZoho Forms Zoho InventoryZoho Inventory Zoho InvoiceZoho Invoice Zoho MailZoho Mail Zoho PeopleZoho People Zoho ProjectsZoho Projects Zoho RecruitZoho Recruit Zoho SheetZoho Sheet Zoho SignZoho Sign Zoho WriterZoho Writer Zonka FeedbackZonka Feedback ZoomZoom ZulipZulip Our Company News Responsibility Investors Careers About Our Company Leadership ***************** ***************** Executive Vice President and CEO of Verizon Consumer Group Photo:Contact:Follow:TwitterLinkedin Manon heads Verizon Consumer Group, a telecommunications market leader supporting more than 100 million consumers every day. She is responsible for all aspects of Verizon Consumer Group's customer-centric strategy, execution and growth as a national broadband provider and mobility leader. This includes leading retail and customer services, consumer marketing, digital transformation, as well as managing Verizon's growing multi-brand portfolio with Visible and TracFone. From driving market leadership in connected experiences to developing the largest direct-to-consumer platform, Manon and her team are helping to build the future of connectivity by ushering customers into a 5G world and redefining how they live, work and play. Manon has worked over two decades leading and growing companies of all sizes.Business Response
Date: 06/17/2022
The complainant ********************** does not show on the bank's database, therefore, no further action will be taken by the bank.Customer Answer
Date: 06/24/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
********************** IS THE FOUNDER/OWNER/CEO OF BANK OF HOPE. THE COMPLAINT IS FIRM. AND WILL FOLLOW SUIT.
See Attachment/File: Attachments 2Business Response
Date: 07/12/2022
Business Response /* (1000, 5, 2022/06/17) */ The complainant **************** does not show on the bank's database, therefore, no further action will be taken by the bank. Consumer Response /* (3000, 7, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) **************** IS THE FOUNDER/OWNER/CEO OF BANK OF HOPE. THE COMPLAINT IS FIRM. AND WILL FOLLOW SUIT.
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