ComplaintsforBank of Hope

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This bank is a scam! They made extremely hard for me to make a dispute for an unauthorized transaction of $1411 because its a bill the bank manager said. I told them I didnt make this transaction and I never received a bill for that amount so I need to dispute. Im not sure why they allowed that huge transaction to go through!! The bank employees take everything personally and are condescending. Do not bank with bank of hope!! Even though its a bank in *******, they act like theyre in ***** and in *******, we can file disputes on unauthorized transactions. I dont know how they do It in ***** but were in *******! The manager told me they would probably deny my dispute and kept trying to get me to file a dispute. I dont know if the branch gets penalized if customers do disputes or what the issue is!! Just because its a known merchant doesnt mean they can withdraw whatever they want on my account and not even give me a bill!!! I want my money back!

  Business response

  06/28/2024

  Bank of Hope has closed this case as resolved. Records show that the consumer received a credit from the merchant and subsequently cancelled the dispute on 5/21/2024. Please also note that as a financial institution licensed to operate in the U.S., our focus is to comply with U.S. laws and regulations, and there was no bank error noted for this particular matter.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Bank charged me $5.00 to replace a debit card that didn't work. I would like a refund of $5.00

  Business response

  01/27/2023

  Business Response /* (1000, 5, 2023/01/09) */ The $5 fee was refunded to the customer's account on 12/27/2022.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  When the Covid closures happened I requested through my *************** Bank of Hope To be part of their forbearance program for three months, later I told them my company reopened I can resume payments, they refused to take payments from me on the month 4, 5, 6, and 7, finally month eight they said they can take payments from me but the paperwork is still not done I have been in forbearance for over a year and there has been no activity or movement to update my account I have called in every single month multiple times in the month and every time I call the supervisors have no idea why there's no movement on my account they have no idea why the underwriting team and the specialist team have not done anything on my account I try to refinance my house just to get out of this bank and the new bank, Loan Depot, told me that my banks payoff amount numbers were not adding up and there's something wrong with my account but they could not get a hold of anybody to answer their questions they further told me that at this point I could continue with the refi but I would have to get a lawyer and *** them for the over charges. It has been over a year and this bank has lost money of mine told me I didn't make certain payments, and I had to send in my bank statements to show that they did in fact take a payment from me but they still have not updated my account every time I call Bank of Hope nobody has any idea what is going on with my account. They blow me off by telling me that a supervisor will call me back but they do not call back. Thank you for your assistance in this situation

  Business response

  01/09/2023

  Please note that the Bank is currently working with the loan servicer for an appropriate response to this complaint.
  

  Customer response

  01/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The bank has still not returned my calls, I have called multiple times and management is never available, they have continued to tell me that they will call me back but they do not. After I filed this complaint they sent me a letter saying they are "working to resolve the issue" but it has still not been resolved and the workers that I have been able to speak with keep telling me they have "no idea what's going on with my account". They have still not sent me my updated pay off amount so I can refinance my house correctly. And they have since reported me to the credit bureau saying I have late payments, this is not true, and they still will not let me restart my auto pay. This is the third time they have reported me for the credit bureaus, and then apologize and reversed the claim. They so far have still done nothing.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  MY Account Was Hack These PEOPLE IS Pretentending to be me. i am the CEO AND FOUNDER. /s/ **************** READ BELOW ****** ****** *** ********** ******* YahooYahoo ************ ********************** ******************************** YeeflowYeeflow YelpYelp YNABYNAB YoastYoast Yodel.ioYodel.io YoobicYoobic YouCanBook.meYouCanBook.me YOURLSYOURLS YouTestMeYouTestMe ZammadZammad ZamzarZamzar ZapierZapier ZapSignZapSign ZendeskZendesk Zendesk GuideZendesk Guide Zendesk SellZendesk Sell Zendesk SunshineZendesk Sunshine ZenlerZenler ZeroBounceZeroBounce ZistemoZistemo Zoho BooksZoho Books Zoho CampaignsZoho Campaigns Zoho CreatorZoho Creator Zoho CRMZoho CRM Zoho DeskZoho Desk Zoho FormsZoho Forms Zoho InventoryZoho Inventory Zoho InvoiceZoho Invoice Zoho MailZoho Mail Zoho PeopleZoho People Zoho ProjectsZoho Projects Zoho RecruitZoho Recruit Zoho SheetZoho Sheet Zoho SignZoho Sign Zoho WriterZoho Writer Zonka FeedbackZonka Feedback ZoomZoom ZulipZulip Our Company News Responsibility Investors Careers About Our Company Leadership ***************** ***************** Executive Vice President and CEO of Verizon Consumer Group Photo:Contact:Follow:TwitterLinkedin Manon heads Verizon Consumer Group, a telecommunications market leader supporting more than 100 million consumers every day. She is responsible for all aspects of Verizon Consumer Group's customer-centric strategy, execution and growth as a national broadband provider and mobility leader. This includes leading retail and customer services, consumer marketing, digital transformation, as well as managing Verizon's growing multi-brand portfolio with Visible and TracFone. From driving market leadership in connected experiences to developing the largest direct-to-consumer platform, Manon and her team are helping to build the future of connectivity by ushering customers into a 5G world and redefining how they live, work and play. Manon has worked over two decades leading and growing companies of all sizes.

  Business response

  06/17/2022

  The complainant ********************** does not show on the bank's database, therefore, no further action will be taken by the bank.
  
  
  

  Customer response

  06/24/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ********************** IS THE FOUNDER/OWNER/CEO OF BANK OF HOPE. THE COMPLAINT IS FIRM. AND WILL FOLLOW SUIT.
  See Attachment/File: Attachments 2

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/17) */ The complainant **************** does not show on the bank's database, therefore, no further action will be taken by the bank. Consumer Response /* (3000, 7, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) **************** IS THE FOUNDER/OWNER/CEO OF BANK OF HOPE. THE COMPLAINT IS FIRM. AND WILL FOLLOW SUIT.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/31/XX X:XX I submitted a money transfer through western union for a total of ****** us dollars from my bank of hope debit card to a scammers bank account who was impersonating my owner of the business I work at, after he called my lan line at work while I was on duty to collect money for a payment for insurance through Fed ex delivery or money transfer. I told scammer I would help under the impression it was my boss he said I'd be reimbursed in the morning and I was so busy at work shown on security footage I rushed the situation took care of the payment and called my coworker to verify after scammer had me try to send more money. My co worker confirmed it was a scam and to stop communicating then report fraud to western union. At 10:42 pm I received a reference number to cancel the transaction due to fraud and be refunded. The next day I call after being told by the western union representative to call back in 24 hours. When I did they refused to assist any further and the reference number I was given never got handled said the representative so I turned to my bank to get refunded and start a dispute with all sufficient evidence of cell phone evidence and work incident reports and police reports. Collected saved text messages from the scammer claiming to be my boss. Despite the evidence my bank took one month to tell me they denied my dispute and can't refund me after assuring me the first time I filed a claim I was in the clear because I came in to settle the case in the most urgent manner and had all evidence necessary to prove myself as a victim of fraud.

  Business response

  01/04/2022

  Business Response /* (1000, 5, 2021/12/16) */ A response letter to the complainant was provided to the CFPB on 12/15/2021. The letter explains that the investigation of ********'s claim was completed and the subject $922.00 were credited to his account on 12/02/2021. Consumer Response /* (2000, 7, 2021/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩