ComplaintsforCity National Bank

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ok the thing that happened was I was scammed out of 500$ and they told me to file a dispute and when I did it came back saying I owe 291$ and then they tell me different the second time it says I owe 100$ they keep changing it up its like they are just out for money and Im not paying that 291$ or 100$ because they accepted the dispute and Im not paying nothing back

  Business response

  03/08/2024

  A review was completed and we can confirm we are the incorrect City National Bank. We are City National Bank an ************ This is City National Bank in ***** that is not associated with our organization. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Please see attached PDF with full details. I was set to close on the purchase of a residence. Our mortgage contact assured both myself and my realtor that everything was in order for closing, and never notified or implied any documents had yet to be received, reviewed and approved that could result in a last-minute cancellation. Due to this, my realtor did not request an extension of the contract (why would she if she was told by the lender everything was set to close?), but the underwriter did not approve just 30 minutes prior to my scheduled closing due to an issue with HOA insurance coverage. Let me be clear: this BBB complain is NOT regarding the inability to close due to insurance issue. It is regarding the bank's failure to communicate to me or my realtor that there was an issue still pending approval that could result in denial of the loan. The last-minute and unexpected denial resulted in a total of $10,688.45 of my cash assets being spent/lost. We are now set to close on the home I signed on after the first denial. I requested a fair compensation by lowering/crediting my closing costs, since my financial assets were lost due to no fault of my own or my realtors and were lost due to the bank's inability to properly communicate that the situation I was in required a contractual extension of time to prevent losses. The responses from the mortgage guy and his supervisor are going around in circles about the insurance issue instead of the actual issue at hand- your responsibility to properly communicate with your client and your failure to do so that resulted in heavy losses and financial strain. Not advising me or my realtor of pending approvals, thus not allowing my realtor to properly protect my assets, is unacceptable.

  Business response

  01/19/2024

  I believe this was not submitted to the correct City National Bank. This is City National Bank an *********** and I cannot locate a prospect with this name that has an account, or an application approved for a mortgage. Based off the address zip code, I believe this was to be submitted to City National Bank of *******. 

  Customer response

  01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will attempt to reach out to City National Bank of ******* as you stated.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contact the bank about despite with At and T payment about refund for phone the company claimed that they receive empty box and I have my receipt has weight of the device that I dropped the device in the post office they can check the cameras that I put the device in front the post office agent in the store because I took the *** card the after I had issue with At and T and the agent waive future installment and return some discharge and ask me to make dispute with bank do they can refund me they said I am responsible for the charge and give me hard time I try to call the bank many times the call disconnect and no body call me back and try to chat through the application no reply I sent email to they email came back They didnt provide me any link to disagree this wrong decision and tomorrow the last day to disagree no help from them i need my money back from the merchant I cant pay from thing I dont use and I did me part the ******** agree that it is had been stolen in transit this happened so often with the company and they ask me to dispute the amount

  Business response

  10/06/2023

  A review was completed of our former and current clients using the name listed on the complaint. City National Bank ************** does not have a client with this name. If the complainant believes we are the correct banking institution, please provide a copy of the claim letter or an account statement for verification. 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Interest charges on purchases that were not clearly listed on monthly statementI have made several purchases w/ promotional deferred interest. The bill clearly states what I need to pay and the date deadlines. Unbeknownst to me, I was charged for my yearly Geek or ************* And ************* did not do anything dishonest, they just appeared to hide this charge and not clearly spell it out that I was required to pay a certain amount which is not on a promotional balance in order not to pay any interest fee. That is all ok (a little sneaky), but they did not do anything improper. What I do not understand is that I made a call and spoke w/ a ************* representative and I specifically asked what I needed to pay in order not to incur an interest charge the next pay period (it can be confusing w/ several promotional deferred balances. The representative provided me w/ specific amount and I paid itThe next months bill I was still charged interest. Not much, but it is the fact that I was given a specific amount to pay and I did pay it on time and I was still charged interest. The last ************* representative that I spoke with could not understand my complaint.

  Business response

  09/25/2023

  The complaint appears to be for CITIBANK not City National Bank (CNB). A review was completed and CNB does not have a client by this name with the address provided. Please verify the complaint was tracked to the correct company. If so, please provide a copy of the billing statement for review. 

• Initial Complaint

  01/23/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C Account# ********

  Business response

  01/27/2023

  City National Bank is unable to locate the complainant as a former or current client. As of this date CNB will consider the matter closed. If the complainant believes we are the correct CNB, we request the complainant to forward a copy of the credit report for further review.
  See Attachment/File: Burks_Response_BBB_1139386.pdf

• Initial Complaint

  01/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have called numerous times requesting copies of my billing statements from December 2019 to June 2022, and we have not been forwarded this information. We believe we are being charged for purchases we did not make. Also we have been told there is a third person on our account which is incorrect. This problem has gone on far too long, and we are anxious to settle this complaint. Thank you in advance for any assistance you can be to me.

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2023/01/24) */ CNB is unable to locate a client with this name or address. As of today CNB will consider the complaint closed. For CNB to review further, a copy of the credit report will need to be provided. Consumer Response /* (3000, 7, 2023/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The E- mail I got from City National Bank reviewed our records and are unable to locate you as a client or former client.. Then why did I have to cancel out the visa card which had their name on it .To stop a *** person from using it ...My checking account showed were I payed ********* dallors on my bill ..Now the bill said I owed **** ****** dallors which I had nothing to show I got the very little purchases,,someone else did ..So I still need help with this ...I also sent City National Bank explaining this problem ,,,So please look into this for us ,,,,Thanks ***** **** Business Response /* (4000, 9, 2023/01/25) */ City National Bank an RBC Company is unable to locate a former or current client using the name/address provided. To ensure we are the correct CNB, please submit a copy of the credit report showing the reporting for the card in question. Consumer Response /* (4200, 11, 2023/01/26) */ I contacted cardmember service which hold the city national bank bill statements, and Purchases, and Transactions . And going to try to find my statements from Dec.2019..to the end of June 2022..and mail them too me ..So we can look at it all so we can maybe see what happen ..That person said it could take 7 to 10 working day before it will get to my home .. Like I told the cardmember service I been dealing with the city national bank for over 23 years and someone as make a mistake on all things we have taked about , even the City National Bank headquarters. So Please help me keep this case open until I can find out everything I need to know ,, The Interest has cause this problem has builted up a lot ,if the cardmember service started helping me like they should do with every person ,,Then this problem could have been fixed by now .. Plus this problem has cause my wife to not be able to sleep and cause a lot of stress which she had to increase her med's to help her nerve problem ...Cardmember service cause this by not helping me , its been from June 2022 up tell last night before anyone started to look into this for me .. Again please keep this case open until I contact you otherwise Thanks

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had $982.50 amount sent from ***** to my bank account. The following day, its 425pm and they have held my money hostage. it does not show pending on my account when I sign in. Ive called twice and the first one, the rep asked me how much my rent was which is unethical. give me my money. No one can tell me when it will be available. I need the money which is why it was sent through *****. They refuse to allow me to access the money.

  Business response

  01/19/2023

  Business Response /* (1000, 5, 2023/01/05) */ ***** of ******* was received to the account ending in **** on January 3, 2023 and was credited on the same day.

• Initial Complaint

  10/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I use a City National Bank Cash Back card. I have earned $14.41 in cash rewards. CNB will not send me the cash. They will only credit my account in increments of $50. I believe 'Cash Back' is a misleading title for this card. I want the cash back.

  Business response

  10/21/2022

  Business Response /* (1000, 5, 2022/10/21) */ City National Bank can confirm per the terms and conditions provided to the client at the time of account opening, that the cash back earned may be redeemed at any time in ****** increments, provided that at the time of redemption the Program has not been suspended or terminated and the account is in good standing. A full copy of the terms and conditions are included as an attachment with the letter being provided to the client. As a valued client, CNB values the feedback provided. As of October 18, 2022 the total rewards earned is ******* The amount has not reached a *** increment and is unable to be redeemed. As a onetime courtesy, a check will be mailed to the address on file for the ****** cash back rewards earned. CNB spoke with the client on October 18, 2022, and the client now has a better understanding of how the cash back program works and requested to keep the card open knowing all future cash back rewards will need to be redeem under the terms and conditions provided in the disclosure. Consumer Response /* (2000, 7, 2022/10/21) */ Resolved. Thank you

• Initial Complaint

  04/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  City national bank . Please check all deeds . property management are file fake deeds and do fake appraisal . Start with on address *** north *** ** *** ** . Very smart theft's them folks are . A notice too why I am not control my company assets as it owner . Address *** ******** ** ******** ** . ....filed in year of **** . Address **** garden circle ******* ** , **** ****** ** *** ** , **** ****** ** *** ** . *** *********** rd atl ** . **** ******* ** *** ** XXXXX . I am not at any of these address . I am at *** north *** ** *** ** XXXXX.. this management stuff is abuse and ******* . I don't sopoose too look for my companies .y'all sigh a contract too delivery too me .wants the company came up for release too me as the beneficiary owner too the business .I been owner sense **** .a ***** ****** ******* ****** , ****** ****** , ****** ****** , ****** **** ******* , ******* ******** .none of the names has contacted me . What kind of stuff is this .please run tittle exam on all the information I am send y'all .I am owner of national city bank by way of inheritance or beneficiary . family business owned . Deceased person *** XXXXXXXXX *** XXXXXXXXX . ***** h ****** . Filed in year of **** . ****** ***** *** ******* ** *** ** XXXXX . He was a member and heir owner of the ********** family bank and *********** standard oil ********* of **** . Please delivery too me my ownership .as the next of kin beneficiary owner **** accounting with the bank account .the *** and send me my tax bills .pass *** . The police and government is look at all this too . **** **** oak *** *** ** XXXXX . **** ********* *** ******* ** XXXXX .

  Business response

  07/01/2022

  Business Response /* (1000, 17, 2022/07/01) */ ***Document Attached*** Consumer Response /* (3000, 19, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never send me a letter. Or a notice. Act like I don't exist . I'd fraud . forgery of name , too run my company with my permission .and mail fraud. I don't no where they have my mail address at . Business Response /* (4000, 22, 2022/07/06) */ Updated the letter to the correct letter for the non-client. This is not a client of CNB and is not an owner of the bank. Consumer Response /* (4200, 24, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They talk too each other not me . I am the owner. The trustee and management of the business is just talk too each other. I am the tax payer. Who has too lawfully pay the taxes or lose my company and go too jail of something happen too this stuff .just so they a no .them pay taxes for me as a escrow the IRS no what they are making .and where all the bank account are at .well the escrow is no longer active I have a pin code too pay with my taxes now.. nobody has it but me..all this stuff is or will be rejected . So no has talk too me.and the credit card been use got too be sent too me too use it not the trustee or power of attorney no more .I have not sign anyone into law too be a power of attorney for me. The trustee management expired . Over with . nobody has the legal ground too act on the behalf of me on any of my companies . Start with city national bank , anywhere reality association , xome auction LLC , federal housing authority , ****** *** and ******* *** , wells Fargo and company , texas commerce bank , ..please send cpa accounting too all I own . And my bank account with it . I want too see all the real estate well I want too see everything I own in this company ....tax certificate registration *** ***** *** ** *** a *** ** XXXXX . Tax payer employer owner information on file phone number XXXXXXXXXX .....this same issue is at the CEO office of wells Fargo and company .with a social security administration issue a government problem with that company .all my id is in the CEO office there. Please go into association with them too .

• Initial Complaint

  02/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did an ACH transfer with the amount of $******* to ********************* from my *************** account on ********** for my escrow, *************. ********************* used City National Bank to receive client transfer fund. With this ACH to City National Bank, I mistakenly put City National Bank routing number as the transfer-to account number. ********************* reported they did not receive the transfer fund. On 8/16/2021, I called City National Bank. City National Bank said they recognize the error and corrected the transfer to the correct account(transaction ID ********* and Trace ID: ***************.). However, City National Bank cannot provide me any written proof because I am not the owner of the account. I opened the dispute with ******* ***** Company through **** ******* ***** Company Legal department responded twice that they did not received the money (Please see attached Letters from ********** and stated that I should go back to *************** to trace and request a return of the fund. I also spent many hours to contact *************** for my claim. *************** responded on 2/9/2022 that they successfully transferred the money to City Nation Bank with the transaction ID ********* and Trace ID: ***************. As a courtesy, *************** has reached out to City National Bank but City National Bank cannot retract the fund. I would like to request City National Bank to retract the transfer and return the fund to my *************** account.

  Business response

  06/30/2022

  Business Response /* (1000, 14, 2022/06/30) */ ***Document Attached*** Business Response /* (1000, 14, 2022/06/30) */ ***Document Attached*** Consumer Response /* (3000, 21, 2022/08/25) */ ***Document Attached*** I contact my**************** to request the refund from City National Bank (July 27, 2022), but there are no response from City National Bank. City National Bank needs to respond to ***************** request for my refund. Thank you. Business Response /* (4000, 23, 2022/09/15) */ CNB has attempted to connect to **** and request the wire recall. CNB did not receive a requested recall. CNB understands the complainant has also attempted to have **** recall the funds unsuccessfully as **** submitted the payment as requested. At this time CNB has completed an ACH back to the account the original ACH was submitted from on 9-13-22.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩