ComplaintsforSABEResPODER
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On April 20th, I received an email about continuing an application for Podercard I had not applied for any debit card or to open accounts. I called this business that same day and was informed that I did not authorize this application and it needed to be cancelled. I requested to be transferred to their fraud ***** to report this and hopefully flag anything else that would possibly be using my info. The operator "transferred" me over to that **** but then came back on the phone, stating that they were busy and that I could call back later. Fast forward to today, I received an additional email stating I needed to create a password. I gave them another call, requesting to know if it had been closed like the previous operator informed me it would be. This operator also informed me that there was no "fraud ****" and unsure why I was told that. Their process is to write down my name and number and someone would return a call. She made it seem like she could not retrieve that information about the application and just rambled about not knowing if they had a fraud **** or not. I have been a victim to identify theft before and I'm trying not to have to continue to deal with this and their poor consumer support.Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I completed feedback before December 1, 2023 and am supposed to receive payment of $25.00 for completing 50 feedback surveys. I did as such and downloaded their app. I completed the sms verification for the app yet when I try to even view the virtual card to use it they're is another sms code verification. I successfully got through the first verification but it will not send the 2nd one to my phone number so I cannot access my "reward". I've reached out multiple times to customer service with NO RESPONSE OF ANY KIND. I have never received a physical card and online it says you can do that in the app, which is false. This seems very scammy to me and I have a young child and this close to Christmas I was looking forward to using something that was contractually promised to me. This is very unprofessional and this company should be held accountable for willfully deceiving the public.Business response
01/23/2024
Good afternoon.
Please be advised that in review of Ms. *************************** complaint #******** we further investigated.
As a result the following response was provided via SMS/TXT and EMAIL to the attention of ****************** on 01/23/2024 noting the following:
Good afternoon, ******************.
We appreciate your inquiry. Upon reviewing your account, the $25.00 earnings from the ******** Survey were credited to your account on 12/08/23, and subsequent earnings have also been posted through 01/18/2024. A transfer of $29.00 was initiated by yourself via PayPal on 12/19/23. Your current account balance as of 01/23/24 is $2.25.
We have issued a Physical Card to facilitate access to your funds. Additionally, we have brought to the attention of our technology team the challenges you've faced in viewing details of your Virtual Card via the PODERcard APP.
Please allow 7 to 10 days for the delivery of the Physical Card. Upon receipt, kindly activate it through the PODERcard Wallet APP.
Thank you for choosing our services.
#PODERcard.
Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 5, 2023 I made a purchase through Instacart. I used a ebt card and my podercard to pay for everything. After I check out I received a email from instacart saying some of my items might be out so I needed to pick something else. So I decided to cancel my order. After I canceled my order I received my money back on the ebt card instantly. On Monday I contact instacart and they released the hold on the $20.37 I charge on my podercard. It's Friday August 11, 2023 and I'm still waiting for podercard to put the money back into my account. I already contact them two time's with no luck. On Monday when I called them the person I spoke to said I'll get my money back later on thar day but I never received it. I just want my money back but it seems like they don't want to give it to me. I'm uploading a screenshot of my conversations I had with ****** from instacart showing they released my money on Monday August 7, 2023.Business response
08/28/2023
Upon completing a thorough examination of the customer's profile, **************, we verify that his account is in a favorable condition. Currently, no funds are being held, and the amount of $20.39, which was authorized on 08/05/2023, has been released following the cancellation and subsequent action by the merchant, ************************. Please be aware that the disbursement does not reflect on the account. The moment a HOLD is lifted, these funds become accessible. We appreciate your collaboration.Initial Complaint
08/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am being a user of podercard for a long time but since there program is closed that's why my bank all functional is also closed but I don't have much good experience with this financial bank. I recently reported the unauthorized transaction and they provided me the case id but still they aren't responding and also not also given me my provisional credit as well. The case id for the dispute is (*********** dispute case no for podercard)Business response
08/25/2023
Upon conducting a thorough review of the customer, ******************, we can confirm that her account application via *********** was denied. Therefore, the claim reference may have been with the prior debit account provider, *************** A request has been made for a ******************************* representative to get in touch with ****************** in order to assist with her dispute inquiry. Green ******** will provide guidance on how funds credit/disbursements will be handled. If ****************** has any inquiries related to deposits, disputes, withdrawals, or transactions from her PODERcard Debit Account, she can contact Green ******** at the following telephone number: **************.Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a customer of ********************** for a long time. And i was so happy with their service. But all of a sudden my debit card was lost and i got some unauthorized transaction with my ****. And mostly the transaction were made to money transfer sites and since saberespoder card's doesn't have two step verification of security verification for making transaction that's why i funds was moved easily without my concern. I would like to get help for having refund for my all unauthorized transaction that was made from my account when my card wasn't in my possession.Business response
08/25/2023
Upon conducting a thorough review of the customer, ****************, we can confirm that his account application via *********** was denied. Therefore, the claim reference may have been with the prior debit account provider, *************** A request has been made for a ******************************* representative to get in touch with **************** in order to assist with his dispute inquiry. Green ******** will provide guidance on how funds credit/disbursements will be handled. If **************** has any inquiries related to deposits, disputes, withdrawals, or transactions from her PODERcard Debit Account, he can contact Green ******** at the following telephone number: **************.Initial Complaint
07/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I use their rewards program and I have not *** any of my rewards from the surveys I do thru them. They have given me the run around for days and ** getting sick of waiting for them to fix my account. I haven't had a deposit since July 6th from them. I want my money on my card from them for my rewards. I need something done or I will contact a lawyer to get my deposit on my card.Business response
08/15/2023
After conducting a comprehensive review of the customer, ********************, we are pleased to confirm that her account is in good standing. As of 08/14/23, since the account was opened with *********** on 06/08/23, the rewards earned as an active participant in our surveys have been processed and disbursed. We would like to notify ******************** that the disbursement of reward payments has been successfully credited to her account. She may verify this by accessing the PODERcard Debit APP. Thank you for your cooperation.Initial Complaint
07/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Im owed $25 for participating in a promotional program with ********. I completed 50 surveys and supposed to be paid $25. The program paid out the money to my account, however Poder wont post the cash to my account. When you call theyre rude and lie to your face.Business response
08/23/2023
After conducting a comprehensive review of the customer, **************, we are pleased to confirm that her account is in good standing. As of 08/23/23, since the account was opened with *********** on 06/06/23, the rewards earned as an active participant in our surveys have been processed and disbursed. We would like to notify ************** that the disbursement of reward payments for the referenced $25.00 has been successfully credited to her account on 08/04/23 with reference " ************************* She may verify this by accessing the PODERcard Debit APP. Thank you for your cooperation.Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 27th I completed the ******** campaign and I was supposed to receive $25 to be posted to my debit card on July 7th but I haven't received my money yet.Business response
07/20/2023
After conducting a comprehensive review of the customer, ******************, we are pleased to confirm that her account is in good standing. There are currently no holds, and her virtual debit card and physical debit card are both active. We would like to inform ****************** that reward payment disbursements have been successfully deposited into his account. Thank you for your cooperation.Customer response
07/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have $60 with some Change sitting on my account. I have tried since Tuesday night of this current week to get my funds off my card. No feedback only generic emails are being sent as a response. I work hard for my money and my child need formula and my money is being played with.Business response
07/20/2023
Upon conducting a thorough review of the customer, ******************, we can confirm that her account is in good standing. There are presently no holds, and both her virtual and physical debit cards remain active. We would like to inform ****************** that on 07/01, 07/18 and 07/20 she'd attempted to perform Cash APP transactions. These declined due to insufficient funds. If she has any inquiries or concerns regarding card transactional on her PODERcard Debit Account issued by ***********, our dedicated Customer Support team is ready to offer assistance. She can reach our dedicated dispute team at the following telephone number: **************. Thank you for your cooperation.Initial Complaint
07/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have several transactions that were not made by me on my card when I filed a complaint on the transactions made my money was never refunded and they close the case on that and then when I finally did get one refund back they permanently locked my account and left my remaining balance in there and they won't release my funds.Business response
07/20/2023
Upon conducting a thorough review of the customer, ********************, we can confirm that her account is in good standing. There are presently no holds, and both her virtual and physical debit cards remain active. We would like to inform ******************** that if she has any inquiries or concerns regarding card transactional disputes on her PODERcard Debit Account issued by ***********, our dedicated dispute Customer Support team is ready to offer assistance. We sincerely appreciate it if ******************** could provide detailed information about each transaction she wishes to dispute. She can reach our dedicated dispute team at the following telephone number: **************. Thank you for your cooperation.
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Customer Complaints Summary
27 total complaints in the last 3 years.
10 complaints closed in the last 12 months.