Business Profile
Banking Services
SABEResPODERThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have several transactions that were not made by me on my card when I filed a complaint on the transactions made my money was never refunded and they close the case on that and then when I finally did get one refund back they permanently locked my account and left my remaining balance in there and they won't release my funds.Business Response
Date: 07/20/2023
Upon conducting a thorough review of the customer, ********************, we can confirm that her account is in good standing. There are presently no holds, and both her virtual and physical debit cards remain active. We would like to inform ******************** that if she has any inquiries or concerns regarding card transactional disputes on her PODERcard Debit Account issued by ***********, our dedicated dispute Customer Support team is ready to offer assistance. We sincerely appreciate it if ******************** could provide detailed information about each transaction she wishes to dispute. She can reach our dedicated dispute team at the following telephone number: **************. Thank you for your cooperation.Initial Complaint
Date:07/07/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accidentally purchased the wrong subscription for my ring doorbell and I used my Poder card to pay the amount of $39.99. Ring processed a refund of $39.99 back to my Poder Debit Card on June 13, 2023. On June 14, 2023 Poder Saber restricted the debit card I used to make the purchase because they transferring to a different bank July 10, 2023. I have called them several times to asked why did they restrict customers debit cards so early before July 10, 2023 and how can I get my refund of $39.99. I was told there was nothing they can do and my debit card they restricted will not allow incoming transactions, meaning that my refund of $39.99 will not be refunded to my card they restricted. They are not concerned and careless about customers getting their funds back. I'm frustrated and very upset because they are not trying to resolve the situation about me getting my refund back. I have attached a email of proof of the transaction of the purchase off my Poder card and I have also attached a email from Ring of proof of my refund issued. Can you please help me get my money back. It seems as if they are taking our money and not trying to resolve this issue they cause. I am struggling, not working and don't have money to just give to a business that does business that's unethical and dead wrongBusiness Response
Date: 07/20/2023
A request has been made for a ******************************* representative to get in touch with ************** in order to assist with her dispute inquiry. Green ******** will provide guidance on how funds credit/disbursements will be handled. If ************** has any inquiries related to deposits, disputes, withdrawals, or transactions from her PODERcard Debit Account, she can contact Green ******** at the following telephone number: **************.Initial Complaint
Date:03/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 1st I was thinking of getting two phone cases for two new cellphones I purchased. I saw two cases on Amazon.com, and I did purchase them. Then, I saw other phone cases that were cheaper than the ************** so I decided to cancel those orders. And I waited days and days for the authorization to clear, but it never cleared. I contacted the ************** bank (Green **** to tell them I had contacted the merchant and cancelled the order. But then, I was told by Amazon that certain banks may hold the authorization and never return the monies. I have filed a complaint with the **** and I plan on taking other legal action for this issue.Business Response
Date: 03/15/2023
We have reviewed Ms. ******* complaint. SABEResPODER received a complaint from the Better Business Bureau (BBB) on 03/14/2023. Based on investigation performed the referenced issue would have been pursued with our **** Provider, *************** **** Since *************** *** is our **** Provider and the query / complaint is associated with disputed transactional activity. We'd deferred and escalated for their assistance / resolution since they have access / visibility to the transactional details associated with **************. BBB please assist to assign the complaint to our **** Provider, *************** ****Initial Complaint
Date:03/08/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an ongoing dispute going on with Poder card. Which is financed through green dot bank. I have been waiting over a month to receive a provisional credit to my account. I have had to file the same charges twice now because they denied my first claim in less than three days. Three days is not enough time to correctly investigate any financial errors that have occurred. They are practicing unfair banking practices and not even following the law. I need my money as soon as possible. Every time I speak with someone I am given a script a lie and the runaround. I need results today. My first complaint corporate emailed me and told me to contact them just to tell me the exact same thing. I am getting nowhere with this company they seem to be the fraud company not wanting to apply by fair practices.Business Response
Date: 03/15/2023
We have reviewed Ms. ******* complaint. SABEResPODER received a complaint from the Better Business Bureau (BBB) on 03/14/2023. Based on investigation performed the referenced issue would have been pursued with our **** Provider, *************** **** Since *************** *** is our **** Provider and the query / complaint is associated with disputed transactional activity. We'd deferred and escalated for their assistance / resolution since they have access / visibility to the transactional details associated with **************. BBB please assist to assign the complaint to our **** Provider, *************** ****Initial Complaint
Date:03/03/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need my dispute credit of $482 that they refuse to give. They stated that investigation can take up to 90 days however, if a decision cannot be made within 10 days, a provisional credit will be provided. I have spoken to several representatives that tells me I have to still wait 45 something odd days. They refused to give me any credit or my money back. Every time I try to speak with the dispute team, I am told that I cannot speak with them. I am needing someone from higher management or the dispute department to contact me so that I can have access to my funds immediately please and thank you.Business Response
Date: 03/15/2023
We have reviewed Ms. ******* complaint. SABEResPODER received a complaint from the Better Business Bureau (BBB) on 03/14/2023. Based on investigation performed the referenced issue would have been pursued with our **** Provider, *************** **** Since *************** *** is our **** Provider and the query / complaint is associated with disputed transactional activity. We'd deferred and escalated for their assistance / resolution since they have access / visibility to the transactional details associated with **************. BBB please assist to assign the complaint to our **** Provider, *************** ****Initial Complaint
Date:02/24/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need my money for disputes filed. They are not providing the credit to my account. Ive waited the allotted of time required. They are operating in unfair business practicesBusiness Response
Date: 02/28/2023
We have reviewed Ms. ******* complaint. SABEResPODER received a complaint from the Better Business Bureau (BBB) on 02/27/2023. Based on investigation performed the referenced issue would have been pursued with our **** Provider, *************** **** Since *************** *** is our **** Provider and the query / complaint is associated with disputed transactional activity. We'd deferred and escalated for their assistance / resolution since they have access / visibility to the transactional details associated with **************. BBB please assist to assign the complaint to our **** Provider, *************** ****Initial Complaint
Date:01/02/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've continuously asked for help and some compensation to only get small amounts of money for so called compensation for wasted time on their terrible survey site! They refuse to help me! They just send useless articles! And their customer service ***** too! Countless times of calling and got no response! I'm sick of them playing games with me! I want compensation ASAP!Business Response
Date: 01/25/2023
Regarding the complaint filed by ******************** #*******, SABEResPODER has informed ******************** both through SMS/TXT notifications and via direct conversation with a ******** Service Agent about the Rewards program ****************** and has provided referenced articles addressing questions as to "Why Sometimes You Qualify and Sometimes You Don't" in association with the Rewards program. Eligibility for Reward program surveys are based on participant profile selections, eligibility survey qualifiers, and qualitative responses. Some surveys presented to the user do not have a reward value. Abandoned surveys are not eligible for rewards. These are among the determining factors for program eligibility, participation, and payment. Since her start on 10/20/2022, ******************** to date (01/23/2023) has participated in 319 surveys while earning/payout of $230.50. In addition to the 319 surveys, 30 surveys completed did not have a reward value (no rewards), 9 were unfinished (no rewards), and 1 was completed but the participants' answers failed the qualitative validations (no rewards). As of 01/23/2023, earned rewards have been paid to ********************.Initial Complaint
Date:10/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the minimum earnings required for withdrawal is $ 10. I have reached the required earnings and initiated a withdrawal request but this business is attempting to embezzle my earningsBusiness Response
Date: 01/13/2023
Business supplied email: *******************************
Use this address for this or any future complaints, but nothing elseBusiness Response
Date: 01/13/2023
Business supplied email: *******************************
Use this address for any contact with the Better Business BureauBusiness Response
Date: 01/13/2023
Business supplied email: *******************************
Use this address for any contact with the Better Business BureauBusiness Response
Date: 01/13/2023
Regarding the complaint raised by ************** #*******. SABEResPODER has advised ************** of the Terms and Conditions in association with the disbursement of the Rewards program payment. Once a minimum of $10.00 has been accumulated, our platform will process any winnings of $10.00 or more that have been accumulated. And since 10/10/2022 ************** has been notified via SMS/TXT on twenty plus occasions on the status of her payment disbursals for each query she'd raised. Subsequently, a distribution would be made through the issuance of a Prepaid card. The end-2-end process involves a period of 4 to 6 weeks. ************** joined the Rewards program on 10/08/2022. Since inception she had earned $82.63, paid $61.75, and a current balance of $20.88. Payment was disbursed on 11/22/2022 in the amount of $38.22 for October earnings, on 12/13/2022 in the amount of $23.53 for November earnings, and notified on 12/23/2022 that any accumulated balance is subject to payment being processed and subsequent disbursement during the 3rd week of January. Currently, there is an outstanding balance for distribution of $20.88.Business Response
Date: 01/18/2023
Funds in the pending amount of $20.88 as per the program specifications have been released to ************** as of 01/17/2023.Business Response
Date: 01/20/2023
Funds in the pending amount of $20.88 as per the program specifications have been released to ************** as of 01/17/2023.Initial Complaint
Date:09/16/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Poder sent me an offer and never paid what they promised. They said they would give me $75 if I had 3 direct deposits of $250 on their account. I met the requirements, and the bonus never posted. Ive called and send multiples messages and they keep saying I didn't met requirements when I did. Some reps don't even know about the promotion I want my promised bonus of $75Business Response
Date: 12/01/2022
Business Response /* (1000, 14, 2022/11/10) */ ***Document Attached*** The referenced case raised by ********* was reviewed, investigated and disbursement of $75 associated to the promotional campaign was paid on 10/06. The funds were deposited into her PODERcard Account. Attached: disbursement details and notification sent to *********.Initial Complaint
Date:09/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this is a bank who lies about invesgating disputes.over ****** was taken out of my account and in 5 business days they closed dispute when it takes merchants way longer than that to respond to bank disputes.they denied my dispute.because they claim i have a dispute.history patern when i have only had 1 dispute in the past.if you look at my history you will see i never make purchases at physical merchants.i mainly buy online.i demand my ****** and that you guys ACTUALLY CONTACT MERCHANTS ABOUT DISPUTE instead of assuming it was not legit.i have proof i no longer live in miami which is where my card was used but they want me to send documents physically.i will not do that because i don't have a printer and WILL NOT pay to print a utility bill and pay additonal money to physically send the letter because you guys cannot adapt to technology.I ALREADY LOST 12K AND YOU PEOPLE WANT ME TO PHYSICALLY MAIL MY DOCUMENTS TO YOU INSTEAD OF GETTING THEM DIGITALLY.I WILL NOT LOSE MORE MONEY BY SENDING DOCUMENTS VIA LETTER.I DEMAND MY MONEY BACK AND CHALLENGE YOU TO LOOK AT VIDEO CAMERA TO PROVE I NEVER MADE THOSE ATM WITHDRAWS.below i will show a cable bill showing proof i live in Orlando florida and could not possibly made those atm withdraws and merchant purchases.below are 2 screenshots of cable billBusiness Response
Date: 11/01/2022
Business Response /* (1000, 15, 2022/11/01) */ A summary of the incident was escalated to Green Dot, Inc. as pf 11/01/2022 for their prompt review and resolution. Consumer Response /* (3000, 17, 2022/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) listen i demand an answer and tired of waiting.i want my damn money back. Below is two bills a cable bill and a health insurance statement that show I live in orlando Florida and not in Miami Florida which is apparently where the transactions took place Business Response /* (4000, 20, 2022/11/10) */ As previously noted on 11/01 the complaint with respective attachments was escalated to our BaaS partner, Green Dot, Inc. On 11/01 Green Dot, Inc. acknowledge and has forwarded internally to the team that manages regulatory complaints.
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