Reviews

Review Details

• Review fromTorrian H

  Date: 06/08/2025

  1 star
  Flixbus is a rip off!!!! I was delayed my ride services by 2 mins and I called to reschedule my ticket or cancel my ticket for a work trip. The reschedule cost $200 plus dollars to change the time from 12A.M to 5A.M ,so the total would've been $435 (a flight price ) for a Sunday, midnight ride . Then I asked for a refund , they took $172 and refunded me a voucher per their policy ?? So they basically just robbed me for my funds !!!!! I wouldn't recommend this service . It's literally highway robbery !!!! I Will ***** use this service again !!!!

• Review fromJennifer B

  Date: 06/03/2025

  1 star

  Jennifer B

  Date: 06/03/2025

  Steals your money and makes you late. Its like they pick and choose when you will be on time to a destination.

  FlixBus Inc

  Date: 06/04/2025

  Hello, ********: Thank you very much for reaching out and we appreciate the opportunity to address your concerns. We regret to learn that your ride was delayed to your destination. As with traveling by road via any means (e.g., your personal vehicle, rideshare, taxi or bus), delays are most often unavoidable due to circumstances beyond the driver's control. This can include traffic congestion, road construction, detours, accidents and weather. We work extremely hard to develop reliable timetables (and monitor on-time performance to make frequent adjustments), but there's simply no way guarantee on-time performance when traveling by road.If a ride becomes delayed greater than 120 minutes from the point of departure, customers are automatically informed with options to rebook to an alternative route to their destination or they may withdraw from the trip and claim a voucher for the fare paid. Our ************ strive for safe, on-time performance at all times. We appreciate your understanding.We're pleased to report that our U.S./Canadian network has over 87% on-time performance and we are always looking for ways to improve this!In closing, we're confident that your experience was the exception and not the standard and we look forward to an opportunity to restore your trust in our ************' reliability on a future FlixBus journey. ****** *. | Sr. ******** Customer Service | **************************

• Review fromGregory M

  Date: 05/31/2025

  1 star

  Gregory M

  Date: 05/31/2025

  Our bus broke down halfway towards our destination. This is forgivable as stuff happens.The driver took 20 minutes to communicate anything to the passengers. He then told us that the replacement bus would be here in 45 min - 1 hour.And hour later, he announced that the replacement bus was "stuck in traffic" and was delayed. I checked traffic in the area and there was absolutely no traffic.Another 45 minutes go by. One of the passengers called flixbus and they told her that they had only been notified 25 minutes prior to being called that a replacement bus was needed and that it would be an hour.We have been lied to consistently about when the replacement bus would arrive.

  FlixBus Inc

  Date: 06/01/2025

  Hello, *******: Thank you very much for reaching out and sharing your feedback. We deeply apologize for any inconvenience or frustrations caused by this unexpected delay in your journey.After checking carefully, our team did keep passengers informed via SMS and email messages with updates on the *** of the replacement bus, once the interruption was reported to Flix. We do regret the less-than-stellar experience, and hope for an opportunity to restore your trust in our ************* reliability on a future FlixBus journey.Warmest Regards, ****** *****. Manager, Customer Service | **************************

• Review fromDamian M

  Date: 05/30/2025

  1 star

  Damian M

  Date: 05/30/2025

  To bad you can't give 0 stars and that would be generous. I got a bus ticket for me and my kid in November they canceled my bus last minute. I then had to spend double the amount to get on another bus because it was last minute. It had now been 6 months still haven't got my refund back yet I've called multiple times and they say the same thing there was an error we have fixed it and you will get your refund back in 14 working days I've done that 4 times now still no refund. I have emailed the company many times to with the same excuse. Ontop of waiting weeks at a time to even get a reply. There are **** of responsible bus companies pick any of them except this 1 they only care about taking your money and not doing the right thing.

  FlixBus Inc

  Date: 06/03/2025

  Hello ******,
   
  Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our Bus Operators' product, service and operations. We truly apologize that your recent experience fell short of your expectations.
  
  Please accept our sincere apologies for the inconvenience caused by the delay in receiving your refund. We understand your frustration and truly regret the time it has taken.
  Our records reflect that the refund was transmitted to your bank on May 22nd. If you do not yet see this credit on your statement, we invite you to contact your financial institution for an update. Once the transfer has left ************* we don't have any control on the process thereafter for the credit to be applied to your statement as each bank have different policies and procedures on how credits are applied and the account owner's access to the funds. 
  

  In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our services and turn this 'ow' into a 'WOW' on your next journey.
  
  Warmest Regards,
  
  ****** *.
  Sr. Manager, Customer Service
  **************************

  
  

• Review fromCarla J

  Date: 05/25/2025

  1 star

  Carla J

  Date: 05/25/2025

  1 f**** star because I hadTo put something it would actually be minus al thr stars!!!!!!First time using this company and last time ******** customer service The bus left me twice and when I call to get my money back they want to give me only partial refund in a voucherI will never use this company ever!!!!!!Some person named ****** was the same person I would get everytime I called he was no help and a condicending POS Do not use this companyThe pick up locations are misleading and they will not refund you

  FlixBus Inc

  Date: 05/27/2025

  Hello, *****:  Thank you very much for reaching out regarding your recent FlixBus experience. Customer feedback is important to us, as it allows us to constantly evaluate our ************ product, service and operation and make necessary changes. It was unfortunate to read that your experience fell so far short of your expectations.

  As it pertains to the bus departure points, you can find this on our website as well as the *** ticket that's sent to you via email immediately after your booking is confirmed. On it, you'll find an address, a map with a pin as well as some landmarks to help you find the boarding area. We apologize if this information was not very clear for you and we've escalated your feedback to our Stations team for their review and follow-up.

  Our records indicate that your order was fully refunded on May 25th, and it may take 2-3 business days for that credit to appear on your statement. Should you have any further questions, please feel free to visit us at "*******************************" to "Chat with an Expert" or call us at ************. We'll be happy to look into your case. 

  We're very sorry that this trip didn't work out. We do hope for an opportunity to restore your trust in our ************' services on a future FlixBus journey. 

  Warmest Regards,

  ****** *.

  Sr. Manager, Customer Service

  ********************, Inc. 

• Review fromMinerva S

  Date: 05/24/2025

  1 star

  Minerva S

  Date: 05/24/2025

  Went on the Flix bus at 1:00 pm at ********************** and then delayed until 4:30 pm and then cancelled the bus and got another bus to ************** to ********* and the bus came late and missed my bus to ********* so had to wait 2 hours for the bus to ********* and got home 4:00 am in the morning and had to call in to work because I was going to be late! Worst experience In a while!

  FlixBus Inc

  Date: 05/27/2025

  Hello *******,
  
  Thank you for taking the time to contact us.
  
  Please accept our apologies for the inconvenience caused on your ride from *********** to ********** 
  
  We can assure you that our time schedules are planned with great care to transport our customers comfortably and on time. We regret that this did not work out this time.
  
  However at times delays are caused by events that we, despite the greatest care and preparation, cannot influence such as traffic congestion, accidents, road construction/detours and weather.
   
  If a departure is more than 120 minutes late from the scheduled departure time and a customer withdraws from the trip, a voucher refund can be claimed. Once you decide to board the bus even after a delay and the transportation has taken place, i.e. the contract was fulfilled, refunding or compensation is not possible. That also goes for any delays that occur during your bus ride.
  
  We would appreciate the opportunity to convince you of our ************* reliability and therefore hope to have you aboard a future FlixBus/Greyhound journey.

  Warmest Regards,

  ****** *.

  Sr. Manager, Customer Service

  ********************, Inc. 

• Review fromIvan O

  Date: 05/17/2025

  1 star

  Ivan O

  Date: 05/17/2025

  FOR THE Flix Bus, Today I was in the incident. I was at the station early. I was standing in line at 21:50. I was the last one. At 21:59 he was still letting us in. At 22:00 he told us that time is up, and we can't get in. He asked a family behind me to take their luggages out of the bus and didn't let them in either, even though half of them already were on the bus with their stuff. A girl from the family said that her phone is there, at her sit, he didn't care and didn't let me board, nor that family, even though their stuff was already there, we were on time and he ended up leaving to ****** without us, but with the girl's phone. It is funny, to be honest, but also tragic. Now that family can't get back home and that driver drove away with the girl's phone, and I will miss my son's graduation. I don't know what happened in his life, but that's not the way you treat your customers. If that's how world would function, the planet would stop spinning. Your online chat also ignores me and they just close our chat after reading. It is not about $86, but about the morality and the graduation. Afterwards, I submitted a complaint and received an answer from Flix Bus saying that the driver said that I was never there, hence, I was never there. And they believe him, since he didn't scan my ticket. Of course he didn't scan my ticket why else would he not let me in on the bus?? The worst financial **** I've ever experienced. Never planning bus trips ever again, unless I am ready to stand in line for an hour to be the first one in line.

  FlixBus Inc

  Date: 05/19/2025

  Hello ****,We would like to extend our sincerest apologies for the distress and inconvenience caused to you and the other passengers involved in this unfortunate incident.We are very sorry to hear that, despite being on time and present at the boarding location, you were not allowed to board the bus, and that another familys belongings including a phone were left on board. Missing such an important event as your son's graduation due to this situation is deeply regrettable, and we fully understand how upsetting and disappointing this must be.We agree that the behavior described was completely unprofessional and does not reflect the standard of service we strive to provide. Our drivers are expected to treat all passengers respectfully and ensure a fair and smooth boarding process. It is unacceptable for a driver to deny boarding under such circumstances, especially when passengers are present and ready on time.Please be assured that we take this matter very seriously. We will be highlighting this incident with the relevant internal team to ensure it is investigated thoroughly and that appropriate actions are taken to prevent such occurrences in the ********* your complaint you did mention the driver was with a "he", but the driver operating the trip was most certainly female. Also, you booked a Greyhound bus as indicated on your PDF ticket, however you mentioned that you attempted to board a FlixBus. Based on these discrepancies in your statement, it appears that you may have been attempting to board the incorrect bus afterall. Between FlixBus and Greyhound, we do offer many departures from your departure location and we do apologize for any inconvenience or frustration caused. In closing, we're confident that your experience was the extreme exception and not the standard. We hope for an opportunity to restore your trust in our ************* reliability on a future FlixBus/Greyhound journey.Warmest Regards,****** *****. Manager, **************** **************************

• Review fromAlberto L

  Date: 05/12/2025

  1 star

  Alberto L

  Date: 05/12/2025

  This f****** bus is robing people for their money when I arrive 6:56 am an they supposed to leave at 7 am an they marked me as absent when I got to the door it was no bus there when I could call customer service they saying about the tracker that they left at 7 am which is a lie because I was by the door at 6:56 am Ill will never ride with this ******** bus company named ( FlixBus )

  FlixBus Inc

  Date: 05/13/2025

  Hello, *******:
  
  Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our Bus Operators' product, service and operations. We truly apologize that your recent experience fell short of your expectations.
  
  After reviewing your case, it was unfortunate to learn that you missed your FlixBus. After carefully checking the ride data, we have confirmed that the bus was present at the ******************** departure point printed on your PDF ticket from 6:50am - 7:03am with a 7:00am scheduled departure. During that time, 17 of 18 customers scheduled to board were successfully checked-in by the driver. ******** reflects the bus did not start driving away from the station until 7:03am. 
  
  As per our Terms & Conditions of Travel, to which you agreed during the booking process as well as printed on your PDF ticket, customers are required to be present at the departure point for their trip no less than 15 (fifteen) minutes prior to their scheduled departure time. Furthermore, drivers are unable to wait for delayed or absent customers as this negatively impacts the on-time performance our customers expect and can interfere with customers interconnecting with other transportation options at the end of their journey.
  
  As you were informed by our **************** team via chat, if you're running late or your plans change - up to just 15 (fifteen) short minutes prior to the scheduled departure, you can adjust your departure time to a later ride OR withdraw from the trip completely and claim a voucher (less applicable cancelation fees) which can be applied to future FlixBus/Greyhound travel for a period of 12 (twelve) months from the date issued. However, after this very generous threshold has passed, unused tickets regretfully have no value. We're very sorry that this trip didn't work out.
  
  In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our ************* service and welcome you onboard a future FlixBus/Greyhound journey. 
  
  Warmest Regards,
  
  ****** *.
  Sr. Manager, ****************
  ********************, ****

• Review fromDina B

  Date: 05/08/2025

  1 star

  Dina B

  Date: 05/08/2025

  As you can see above, FlixBus is not Better Business Bureau accredited. They take your reservation, we'll in advance, everything seems great, then, closer to your scheduled trip, they change the terms to ones unacceptable to you. I scheduled a round-trip, over a month in advance, two weeks later, I received an e-mail from them changing departure time from 9:30 am to 7:30 am. Everything cost $114 and they changed our agreement to a time that was no good for me and my daughter. At this time, I made a cancelation, then chatted with customer service and only got a voucher to use with THEM at a different time. I lost 30%. I never would accept 7:30 am departure, would not assume they would only give a worthless voucher, since I can't reliably make an agreement with FlixBus. I actually, therefore lost all my money for the round-trip, or they stole it, because I can't deal with them. Don't bother replying FlixScam. I will let you go this time and do what I can to warn others instead. They have any schedule you want, but only until your money is in their bank. I don't know what happened to me that I didn't see all their one star reviews online before. My bad.

  FlixBus Inc

  Date: 05/13/2025

  Hello, ****:
  
  Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our product, service and operations. We truly apologize that your recent experience fell short of your expectations.
  
  After reviewing your case, we apologize to learn that your departure time was changed two hours earlier after you booked your tickets. Our Network Planning team is constantly evaluating ride schedules and as a result - from time-to-time - adjustments are made to timetables to include/exclude certain stations or optimize the ride for better on-time performance which can include roadworks, weather, seasonality of traffic and other factors. In some cases, this results in arrival/departure time changes and we deeply regret any inconvenience this has caused. 
  
  As our records indicate that you canceled the trip on your own, our system generated a voucher for the full fare of the outbound trip (the one that experienced a change in departure time.) However, the return trip - for which the schedule was unchanged - did result in a small cancelation fee as per our Terms & Conditions of Purchase. As a gesture of goodwill and exception to our policies, we have cancelled the rebooking voucher and issued you a full refund of the fare back to your original method of payment. Please allow 2-3 business days for this credit to appear on your statement. 
  
  In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our services and turn this 'ow' into a 'WOW' on your next journey.
  
  Warmest Regards,
  
  ****** *.
  Sr. Manager, Customer Service
  **************************

• Review fromChristina R

  Date: 05/04/2025

  1 star

  Christina R

  Date: 05/04/2025

  If I could leave zero stars, I would. There were 2 of us waiting for the bus from *********************** to *****************. The bus was scheduled to leave at 11:20. It never came. I contacted FlixBus. They told me that they had me in their book as a no-show. The bus was the no-show. Also, the bus in question was completely disabled on the apps tracking feature. I sent a screenshot of this, but I could not convince them. They also told me that I was disqualified for a refund or credit because to was a no-show. I asked if they could contact the bus driver, but they apparently dont do that. (?). Never again. Id have more faith in hitchhiking than I would in FlixBus.

  FlixBus Inc

  Date: 05/06/2025

  Hello, *********: Thank you very much for reaching out and we apologize for any inconvenience caused. After carefully checking the ride in question, we have confirmed via ******** as well as the ticket scan data of other customers boarding at the station that this trip operated perfectly on-time. The bus was present at the ******************************************* location from 11:15pm - 11:20pm and stopped at the location specified on your PDF ticket [**********************************.] Three other customers were successfully scanned-in for the trip with ticket scans timestamped at 11:17pm. Therefore, we can confidently confirm that the bus did operate as expected. Perhaps you were late to the bus or waiting in the wrong location for it? As specified on your PDF ticket, the exact pickup location is: "on the Arrivals level roadway. From baggage claim, follow signs for "Buses/Hotel Shuttles". Bus will board from the Commercial Buses shelter across from the Metro Bus boarding area." We're very sorry that this trip didn't work out. We're confident that your experience was the exception and not the standard and we do hope for an opportunity to restore your trust in our ************* reliability on a future FlixBus journey. Warmest Regards, ****** *. Sr. ******** Customer Service | **************************