Reviews

Review Details

• Review fromIvan O

  Date: 05/17/2025

  1 star

  Ivan O

  Date: 05/17/2025

  FOR THE Flix Bus, Today I was in the incident. I was at the station early. I was standing in line at 21:50. I was the last one. At 21:59 he was still letting us in. At 22:00 he told us that time is up, and we can't get in. He asked a family behind me to take their luggages out of the bus and didn't let them in either, even though half of them already were on the bus with their stuff. A girl from the family said that her phone is there, at her sit, he didn't care and didn't let me board, nor that family, even though their stuff was already there, we were on time and he ended up leaving to ****** without us, but with the girl's phone. It is funny, to be honest, but also tragic. Now that family can't get back home and that driver drove away with the girl's phone, and I will miss my son's graduation. I don't know what happened in his life, but that's not the way you treat your customers. If that's how world would function, the planet would stop spinning. Your online chat also ignores me and they just close our chat after reading. It is not about $86, but about the morality and the graduation. Afterwards, I submitted a complaint and received an answer from Flix Bus saying that the driver said that I was never there, hence, I was never there. And they believe him, since he didn't scan my ticket. Of course he didn't scan my ticket why else would he not let me in on the bus?? The worst financial **** I've ever experienced. Never planning bus trips ever again, unless I am ready to stand in line for an hour to be the first one in line.

  FlixBus Inc

  Date: 05/19/2025

  Hello ****,We would like to extend our sincerest apologies for the distress and inconvenience caused to you and the other passengers involved in this unfortunate incident.We are very sorry to hear that, despite being on time and present at the boarding location, you were not allowed to board the bus, and that another familys belongings including a phone were left on board. Missing such an important event as your son's graduation due to this situation is deeply regrettable, and we fully understand how upsetting and disappointing this must be.We agree that the behavior described was completely unprofessional and does not reflect the standard of service we strive to provide. Our drivers are expected to treat all passengers respectfully and ensure a fair and smooth boarding process. It is unacceptable for a driver to deny boarding under such circumstances, especially when passengers are present and ready on time.Please be assured that we take this matter very seriously. We will be highlighting this incident with the relevant internal team to ensure it is investigated thoroughly and that appropriate actions are taken to prevent such occurrences in the ********* your complaint you did mention the driver was with a "he", but the driver operating the trip was most certainly female. Also, you booked a Greyhound bus as indicated on your PDF ticket, however you mentioned that you attempted to board a FlixBus. Based on these discrepancies in your statement, it appears that you may have been attempting to board the incorrect bus afterall. Between FlixBus and Greyhound, we do offer many departures from your departure location and we do apologize for any inconvenience or frustration caused. In closing, we're confident that your experience was the extreme exception and not the standard. We hope for an opportunity to restore your trust in our ************* reliability on a future FlixBus/Greyhound journey.Warmest Regards,****** *****. Manager, **************** **************************

• Review fromAlberto L

  Date: 05/12/2025

  1 star

  Alberto L

  Date: 05/12/2025

  This f****** bus is robing people for their money when I arrive 6:56 am an they supposed to leave at 7 am an they marked me as absent when I got to the door it was no bus there when I could call customer service they saying about the tracker that they left at 7 am which is a lie because I was by the door at 6:56 am Ill will never ride with this ******** bus company named ( FlixBus )

  FlixBus Inc

  Date: 05/13/2025

  Hello, *******:
  
  Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our Bus Operators' product, service and operations. We truly apologize that your recent experience fell short of your expectations.
  
  After reviewing your case, it was unfortunate to learn that you missed your FlixBus. After carefully checking the ride data, we have confirmed that the bus was present at the ******************** departure point printed on your PDF ticket from 6:50am - 7:03am with a 7:00am scheduled departure. During that time, 17 of 18 customers scheduled to board were successfully checked-in by the driver. ******** reflects the bus did not start driving away from the station until 7:03am. 
  
  As per our Terms & Conditions of Travel, to which you agreed during the booking process as well as printed on your PDF ticket, customers are required to be present at the departure point for their trip no less than 15 (fifteen) minutes prior to their scheduled departure time. Furthermore, drivers are unable to wait for delayed or absent customers as this negatively impacts the on-time performance our customers expect and can interfere with customers interconnecting with other transportation options at the end of their journey.
  
  As you were informed by our **************** team via chat, if you're running late or your plans change - up to just 15 (fifteen) short minutes prior to the scheduled departure, you can adjust your departure time to a later ride OR withdraw from the trip completely and claim a voucher (less applicable cancelation fees) which can be applied to future FlixBus/Greyhound travel for a period of 12 (twelve) months from the date issued. However, after this very generous threshold has passed, unused tickets regretfully have no value. We're very sorry that this trip didn't work out.
  
  In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our ************* service and welcome you onboard a future FlixBus/Greyhound journey. 
  
  Warmest Regards,
  
  ****** *.
  Sr. Manager, ****************
  ********************, ****

• Review fromDina B

  Date: 05/08/2025

  1 star

  Dina B

  Date: 05/08/2025

  As you can see above, FlixBus is not Better Business Bureau accredited. They take your reservation, we'll in advance, everything seems great, then, closer to your scheduled trip, they change the terms to ones unacceptable to you. I scheduled a round-trip, over a month in advance, two weeks later, I received an e-mail from them changing departure time from 9:30 am to 7:30 am. Everything cost $114 and they changed our agreement to a time that was no good for me and my daughter. At this time, I made a cancelation, then chatted with customer service and only got a voucher to use with THEM at a different time. I lost 30%. I never would accept 7:30 am departure, would not assume they would only give a worthless voucher, since I can't reliably make an agreement with FlixBus. I actually, therefore lost all my money for the round-trip, or they stole it, because I can't deal with them. Don't bother replying FlixScam. I will let you go this time and do what I can to warn others instead. They have any schedule you want, but only until your money is in their bank. I don't know what happened to me that I didn't see all their one star reviews online before. My bad.

  FlixBus Inc

  Date: 05/13/2025

  Hello, ****:
  
  Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our product, service and operations. We truly apologize that your recent experience fell short of your expectations.
  
  After reviewing your case, we apologize to learn that your departure time was changed two hours earlier after you booked your tickets. Our Network Planning team is constantly evaluating ride schedules and as a result - from time-to-time - adjustments are made to timetables to include/exclude certain stations or optimize the ride for better on-time performance which can include roadworks, weather, seasonality of traffic and other factors. In some cases, this results in arrival/departure time changes and we deeply regret any inconvenience this has caused. 
  
  As our records indicate that you canceled the trip on your own, our system generated a voucher for the full fare of the outbound trip (the one that experienced a change in departure time.) However, the return trip - for which the schedule was unchanged - did result in a small cancelation fee as per our Terms & Conditions of Purchase. As a gesture of goodwill and exception to our policies, we have cancelled the rebooking voucher and issued you a full refund of the fare back to your original method of payment. Please allow 2-3 business days for this credit to appear on your statement. 
  
  In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our services and turn this 'ow' into a 'WOW' on your next journey.
  
  Warmest Regards,
  
  ****** *.
  Sr. Manager, Customer Service
  **************************

• Review fromChristina R

  Date: 05/04/2025

  1 star

  Christina R

  Date: 05/04/2025

  If I could leave zero stars, I would. There were 2 of us waiting for the bus from *********************** to *****************. The bus was scheduled to leave at 11:20. It never came. I contacted FlixBus. They told me that they had me in their book as a no-show. The bus was the no-show. Also, the bus in question was completely disabled on the apps tracking feature. I sent a screenshot of this, but I could not convince them. They also told me that I was disqualified for a refund or credit because to was a no-show. I asked if they could contact the bus driver, but they apparently dont do that. (?). Never again. Id have more faith in hitchhiking than I would in FlixBus.

  FlixBus Inc

  Date: 05/06/2025

  Hello, *********: Thank you very much for reaching out and we apologize for any inconvenience caused. After carefully checking the ride in question, we have confirmed via ******** as well as the ticket scan data of other customers boarding at the station that this trip operated perfectly on-time. The bus was present at the ******************************************* location from 11:15pm - 11:20pm and stopped at the location specified on your PDF ticket [**********************************.] Three other customers were successfully scanned-in for the trip with ticket scans timestamped at 11:17pm. Therefore, we can confidently confirm that the bus did operate as expected. Perhaps you were late to the bus or waiting in the wrong location for it? As specified on your PDF ticket, the exact pickup location is: "on the Arrivals level roadway. From baggage claim, follow signs for "Buses/Hotel Shuttles". Bus will board from the Commercial Buses shelter across from the Metro Bus boarding area." We're very sorry that this trip didn't work out. We're confident that your experience was the exception and not the standard and we do hope for an opportunity to restore your trust in our ************* reliability on a future FlixBus journey. Warmest Regards, ****** *. Sr. ******** Customer Service | **************************

• Review fromDonald N

  Date: 05/01/2025

  1 star

  Donald N

  Date: 05/01/2025

  Bus was delayed 94 minutes but their online tracker said it had departed on time. Thinking I had somehow missed it I made other arrangements. While enroute on another carrier I finally received an update that the departure was delayed - an update that came nearly an hour after the scheduled departure with the website showing on time until then. Despite several attempts, they refuse to credit the fare saying the departure was less than two hours delayed. They refuse to address the real problem which was saying it had left on time when in fact it was delayed.

  FlixBus Inc

  Date: 05/02/2025

  Hello, ******:Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our Bus Operators' product, service and operations. We truly apologize that your recent experience fell short of your *************** begin, delays are often due to circumstances beyond Bus Operators' control such as traffic congestion, accidents, road construction, detours and weather. Rest assured, Bus Operators strive for the safest-possible on-time performance. We deeply apologize for any inconvenience or frustrations this delay caused you.After reviewing your case, we apologize to learn that you missed your FlixBus due to incorrect delay information. As per our ****************** of Travel, to which you agreed during the booking process:"Flix will attempt to timely alert passengers of delays, cancellations and the like, as soon as possible. However, this may not be possible as some Bus Operators may not have the technical capability to timely notify Flix of such events and thus, Flix is not able to alert customers."And,"If the customer decides to cancel the ticket because of an Involuntary Cancellation, a departure time delay of greater than 120 minutes, or a schedule change that results in a change to the expected departure time of greater than ********************************************************************************* Greyhound to the place of departure shown on their ********* such situations, any costs for alternative carriage purchased by a customer through a company other than Flix or ********* are incurred at the customer's sole expense. Flix and Bus Operators are never obligated to reimburse for such costs."As the delay was incorrectly communicated to you, but was under 120 minutes, we have extended you a courtesy voucher refund of your FlixBus fare for the unused portion of your ticket. This voucher isvalid anywhere in our growing, International bus/train network for a period of 12 (twelve) months from the date of this message. Please check your email for the particulars. In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our ************* service and turn this 'ow' into a 'WOW' on your next journey.Warmest Regards,****** *****. Manager, **************** **************************

  Donald N

  Date: 05/08/2025

  I appreciate the credit I received after reporting to the BBB. It would have been far better to have received it from one of the four different customer service **** I engaged with beforehand.

• Review fromfaneto c

  Date: 04/26/2025

  1 star

  faneto c

  Date: 04/26/2025

  ********************* employees ***** id ******, ***** and pittsburg, pa 3am front desk male employee are all very rude and discourteous. The 4/25/25 wash dc 5:30pm female bus driver was **** **** late. All of the cleveland, ohio employees including supervisor ***** are not helpful, and rude. *********, **** female security, female supervisor and fat African American guy with glasses are just unprofessional, and need further customer service training. ******* female *********, oh bus driver with dreads and glasses rude and nasty also. Several customers complained about being delayed over eight hours and how nasty and incompetent greyhound employees are. Go megabus, ******, or something. Stay away from ********* and their nasty employees, nasty buses because customers deserve better and its better options out there. Remember, without customers greyhound/**** gets no business.

  FlixBus Inc

  Date: 04/27/2025

  Hello, Fanato: On behalf of all of us at FlixBus, thank you very much for taking the time to share your feedback regarding your experience at the ***************** in *********, **. We take such feedback quite seriously, and have already forwarded it to our Stations team for their prompt review and follow-up. We thank you for providing feedback so we can continue to improve our product and services. We're confident that your experience at this particular station is not indicative of the entire FlixBus/Greyhound network and we look forward to an opportunity to restore your trust in our services on a future FlixBus/Greyhound journey.Warmest Regards,****** *****. Manager, **************** **************************

• Review fromN. N.

  Date: 04/22/2025

  1 star

  N. N.

  Date: 04/22/2025

  I was charged in USA funds but i paid in Canadian funds in 1 location i was charged twice i have the prove and all the documents BECARFUL EVERYONE

  FlixBus Inc

  Date: 04/24/2025

  Hello, Nasar:  Thanks for reaching out and we apologize for any inconvenience caused. In regards to your complaint regarding being charged in US funds, we see that your recent tickets have come from multiple sources including the FlixBus app, *********************** website and through a 3rd party ticket seller, BusBud. As long as you are visiting the Canadian domain (or language, in the FlixBus app), your transaction will be handled in Canadian dollars. If you visit the **** domain (or language, in the FlixBus app), your transaction will be handled in US dollars. We apologize for any inconvenience or frustrations caused.

  In regards to your complaint of being "double-charged", you may see a PENDING transaction on your account. This doesn't necessarily result in a charge, rather just an authorization that typically falls off within 72 hours. Although very rare, should that authorization result in an actual a charge, please simply contact your financial institution and dispute the charge. This will allow our Finance team to identify the specific transaction in question and, of course, we'll work with your financial institution to resolve the discrepancy. 

  In closing, we're confident that your experience was the exception and not the standard and we look forward to an opportunity to welcome you onboard our ************* green coaches again, soon and often. 

  Warmest Regards,

  ****** *.

  Sr. Manager, Customer Service

  ********************, Inc. 

  N. N.

  Date: 04/29/2025

  I just wanted to know why I am being charged In April 11. When I had go for family funeral To ******** as urgent. I feel like the FLEXBUS service was taking advantage of me My family died on the April 10 I need it last minute ticket to go for funeral Hope everyone can understand my feelings

• Review fromKristina F

  Date: 04/13/2025

  1 star

  Kristina F

  Date: 04/13/2025

  I would leave a 0 if possible. I had incorrectly booked a ticket and realized within 30 minutes. I canceled the incorrect portion of the trip, paid the 30% cancelation fee, but then in email recieved a voucher. As I do not travel by bus often (this is the second time in my entire life), I requested to recieve a refund. I then spoke to a customer service representative that was extremely rude and ruined my previously good day. After a very frustrating night I decided to contact a different representative to maybe have a better experience. To no prevail, the service was even worse. I requested that the previous phone call recording be sent to me for my records when I make the claim. He told me he does not have the power to do so. I ask to speak to someone that does. He is the highest available person to speak to. I ask for a contact for his manager and time they are available to help me. He said I have to just call again later and he will not give me that information. Unacceptable customer service and Unacceptable "policy". Don't waste your time or money with this company.

  FlixBus Inc

  Date: 04/16/2025

  Hi, ********:Thank you very much for reaching out and we deeply apologize for any inconvenience caused. As with other forms of booking events, concerns or public transportation - it is the responsibility of the customer/traveler to ensure on the checkout screen that all entered details (origin, destination, date, time, direction of travel, etc.) are as intended prior to applying their payment and agreeing to our ****************** of purchase. At FlixBus, we understand that plans sometimes change, people make mistakes and "life happens", therefore, we offer "fee free" changes (no cancelation fees) to change the date or time of your FlixBus ticket within 60 (sixty) minutes of booking - all completed within our "Manage My Booking" feature on our app/website. The change can be the date/time of travel, as long as the origin and destination cities remain the same. If, however, there's any difference in fare, the difference must be paid. [If the price of the fare is lower, the difference is returned automatically as a voucher.] *****, if the origin/destination are different, the traveler will need to cancel the booking altogether (no cancelation fees within the first 60 [sixty] minutes after booking, up to 15 minutes before departure) and then use the resulting voucher to book the intended origin/destination. However, after this "fee free" grace ****** has ended, our normal cancelation policy - to which all customers must agree during the booking process of the original ticket - apply. This policy can also be found here: ******************************************************************************************. In regards to your experience with ***************** our **************** representatives are fully empowered to handle all issues, using the ****************** the customer agreed as a basis for all decisions. While we understand that this may not always be the response the customer had hoped-for, the **************** team is acting with the same decision-making power (based on our T&C's) that a supervisor or manager would offer - therefore, we don't offer the ability to transfer or escalate cases by phone. You are certainly welcome to submit feedback via our web portal at *******************************; however the decision will likely remain the same. We certainly appreciate the feedback and opportunity to address your concerns. In closing, we're truly confident that your booking/cancelation experience was the exception and not the standard and we hope for an opportunity to restore your trust in our services on a future FlixBus/Greyhound journey.Warmest Regards,****** *****. Manager, **************** **************************

• Review fromL. L.

  Date: 04/11/2025

  1 star

  L. L.

  Date: 04/11/2025

  I am very disappointed with flixbus for not wanting to issue a full refund on my trip. They only issued $6 for the return ticket. My trip was interrupted after the grayhound bus didn't stopped at the bus stop in ********** on Saturday 4/5. I was waiting for the bus since 6:15am at the parking lot of the tree of knowledge(*************************). At 6:28am I saw the bus coming from **********, turning left on ********** and missing the entrance of the parking lot of the tree of knowledge. Flixbus's GPS and tracker system is giving the wrong information about the exact turns and the time the bus was in ******* on saturday 4/5. I thought that the driver was gonna come back for me after he realized he made the wrong turn, but he never came back. At 6:38am I called flixbus and the representative said that there was nothing they could do since their record showed that the bus made it to the bus stop and was there for several minutes. I made a police report. The case number is: P25-2724. The officer stated that he has seen the bus parked at the other corner of the park (which is not really a place to park). This is the third time I catch the bus here and one of the drivers said she was not sure where to park because there wasn't any Grayhound signs. So, If your drivers are parking at the wrong spot, it's not the customer's fault and a full refund should be issue. That is what flixbus shoul have offered me, but they didn't. I am requesting Flixbus to place a visible sign at their bus stop so the drivers and customers will wait at the right place. Another request is that the drivers take a picture at the exact place where they park, so it can show the time and the location where they park. Hopefully flixbus can make changes to provide a better service. Unfortunately at this time I don't trust this company as they are not investigating far enough when people like me tell them that they didn't stop at the right place. So sad!!!.

  FlixBus Inc

  Date: 04/13/2025

  Hello, Libnis: Thank you very much for reaching out and providing us the opportunity to address your concerns We truly apologize for any inconvenience or frustrations caused. After checking the ******** from the ride carefully, we show that the bus was stopped at the correct location (or, at least within a 20 feet from it) from 6:27am - 6:29am with a 6:25am scheduled departure time. Customers are requested to be at the departure point specified on their PDF ticket no less than 15 (fifteen) minutes prior to the scheduled departure time to avoid missing their bus. Drivers are tasked with keeping the ride operating as scheduled and cannot wait for absent/delayed customers. We're very sorry that this trip didn't work out. We look forward to an opportunity to restore your trust in our ************* services and welcome you onboard a future Flix/Greyhound journey very soon. ****** ****** Sr. ******** **************** **************************

  L. L.

  Date: 04/18/2025

  This is Libnis ****. I am the one doing the report for my mom ******** ******* who was supposed to be a passenger on 4/5. I am putting here the email flixbus sent us on 4/6 when we first contacted them through email. In this email flixbus stated that the bus parked from 6:22-6:29am. The response flixbus gave on 4/18 through BBB says that the bus was in ******* on 4/5 from 6:27-6:29am. Please review your records. You will see a discrepance on the time frame your bus was parked in *******. This is showing that flixbus GPS is not working properly, or is being manipulated manually. "Hello ********,Thank you for reaching out to us, and we sincerely apologize for the inconvenience you experienced with your recent trip. After reviewing your case, we can confirm that your booked ride from ******* (The Tree of Knowledge) to *********************** on Saturday, April 5, 2025, was operational as scheduled. According to the records, the bus arrived at 06:22 AM and departed at 06:29 AM with all passengers successfully boarding. The time is also reflected in the tracking link, which we are sharing with you for reference: FlixBus Bus Tracker - Track Your Bus in Real-Time | FlixBus We understand your frustration and have taken your concerns seriously. However, based on the available information and records, we are unable to initiate a refund for your booking as the ride was carried out as planned.Additionally, your return trip is scheduled for Monday, April 7, 2025, from *********************** to Ft. *****-********** (***********). As this ride is in the future, we are unable to cancel it on your behalf. However, you can cancel the ride on your own through the "Manage My Booking" section up to 15 minutes prior to departure. The refund will be processed according to our cancellation ********* cancel or rebook, please visit the following link: [Manage My Booking | FlixBus].For more information on our cancellation policy, please refer to the following link: [Cancellation Policy I FlixBus].We regret that we cannot meet your request in this case. We apologize for any inconvenience and appreciate your understanding. If you have any further questions, please do not hesitate to contact us.Kind Regards,***** Priya from Flix

  L. L.

  Date: 04/18/2025

  This is Libnis ****. I am the one doing the report for my mom ******** ******* who was supposed to be a passenger on 4/5. I am putting here the email flixbus sent us on 4/6 when we first contacted them through email. In this email flixbus stated that the bus parked from 6:22-6:29am. The response flixbus gave on 4/18 through BBB says that the bus was in ******* on 4/5 from 6:27-6:29am. Please review your records. You will see a discrepance on the time frame your bus was parked in *******. This is showing that flixbus GPS is not working properly, or is being manipulated manually. "Hello ********,Thank you for reaching out to us, and we sincerely apologize for the inconvenience you experienced with your recent trip. After reviewing your case, we can confirm that your booked ride from ******* (The Tree of Knowledge) to *********************** on Saturday, April 5, 2025, was operational as scheduled. According to the records, the bus arrived at 06:22 AM and departed at 06:29 AM with all passengers successfully boarding. The time is also reflected in the tracking link, which we are sharing with you for reference: FlixBus Bus Tracker - Track Your Bus in Real-Time | FlixBus We understand your frustration and have taken your concerns seriously. However, based on the available information and records, we are unable to initiate a refund for your booking as the ride was carried out as planned.Additionally, your return trip is scheduled for Monday, April 7, 2025, from *********************** to Ft. *****-********** (***********). As this ride is in the future, we are unable to cancel it on your behalf. However, you can cancel the ride on your own through the "Manage My Booking" section up to 15 minutes prior to departure. The refund will be processed according to our cancellation ********* cancel or rebook, please visit the following link: [Manage My Booking | FlixBus].For more information on our cancellation policy, please refer to the following link: [Cancellation Policy I FlixBus].We regret that we cannot meet your request in this case. We apologize for any inconvenience and appreciate your understanding. If you have any further questions, please do not hesitate to contact us.Kind Regards,***** Priya from Flix

  L. L.

  Date: 04/18/2025

  This is Libnis ****. I am the one doing the report for my mom ******** ******* who was supposed to be a passenger on 4/5. I am putting here the email flixbus sent us on 4/6 when we first contacted them through email. In this email flixbus stated that the bus parked from 6:22-6:29am. The response flixbus gave on 4/18 through BBB says that the bus was in ******* on 4/5 from 6:27-6:29am. Please review your records. You will see a discrepance on the time frame your bus was parked in *******. This is showing that flixbus GPS is not working properly, or is being manipulated manually. "Hello ********,Thank you for reaching out to us, and we sincerely apologize for the inconvenience you experienced with your recent trip. After reviewing your case, we can confirm that your booked ride from ******* (The Tree of Knowledge) to *********************** on Saturday, April 5, 2025, was operational as scheduled. According to the records, the bus arrived at 06:22 AM and departed at 06:29 AM with all passengers successfully boarding. The time is also reflected in the tracking link, which we are sharing with you for reference: FlixBus Bus Tracker - Track Your Bus in Real-Time | FlixBus We understand your frustration and have taken your concerns seriously. However, based on the available information and records, we are unable to initiate a refund for your booking as the ride was carried out as planned.Additionally, your return trip is scheduled for Monday, April 7, 2025, from *********************** to Ft. *****-********** (***********). As this ride is in the future, we are unable to cancel it on your behalf. However, you can cancel the ride on your own through the "Manage My Booking" section up to 15 minutes prior to departure. The refund will be processed according to our cancellation ********* cancel or rebook, please visit the following link: [Manage My Booking | FlixBus].For more information on our cancellation policy, please refer to the following link: [Cancellation Policy I FlixBus].We regret that we cannot meet your request in this case. We apologize for any inconvenience and appreciate your understanding. If you have any further questions, please do not hesitate to contact us.Kind Regards,***** Priya from Flix

• Review fromDanny L

  Date: 03/27/2025

  1 star

  Danny L

  Date: 03/27/2025

  I would put no Stars for FlixBus I didnt even get on the bus 3/26:2025 have Camera footage from visalia transit showing the Bus didnt show Up at 6:30pm but yet FlixBus customer service says I did get on the bus ? How when I have proof plus Im still in *******. **************** are the Liars . Plus the Bus driver is a liar as well for even saying I was on the bus . **************** hangs up and act very unprofessional for it being recorded plus saying there no Managers or no corporate numbers . Looking into other options to Deal with FlixBus inc

  FlixBus Inc

  Date: 04/03/2025

  Hello, *****:
  
  Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our Bus Operators' product, service and operations. We truly apologize that your recent experience fell short of your expectations.
  
  After reviewing your case, it was unfortunate to learn that you missed your Greyhound bus. Although you purchased your ticket at ************************, the operator of the trip was Greyhound, as indicated on your PDF ticket. According to our records, the driver arrived at the station at 6:56pm and departed at 7:01pm, slightly behind schedule. Furthermore, we are able to confirm via ticket scan data that one other customer waiting at the station was successfully checked-in for the trip. Therefore, we can confirm that the bus was at the proper departure point and did not depart early. Customers are reminded to be present at the departure point stated on the ticket no less than 15 (fifteen) minutes prior to the scheduled departure time to ensure they don't miss their bus. Regretfully, drivers are unable to wait for absent or delayed customers and are tasked with keeping the ride operating as close to schedule as possible. We're very sorry that this trip didn't work out. 

  
  In closing, we look forward to an opportunity to restore your trust in our ************* services and turn this 'ow' into a 'WOW' on your next journey.
  
  Warmest Regards,
  
  ****** *.
  Sr. Manager, Customer Service
  ********************, Inc.