Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-7-2025 we purchased music festival tickets, an overnight camping vehicle space and was placed on a waitlist for an ** camping space from Danny Wimmer Presents. We were immediately billed for the tickets and overnight camping vehicle space. After 45 days with no communication about the ** camping space we reached out. At which time we were informed that the ** camping spaces were actually sold out at our time of purchase, and we will not be given access to camping accommodations. We requested a refund of the 2 items they had already charged us for as there was no transparency at our time of purchase they were actually already sold out. Had this fact actually been shared, we would not have purchased the tickets. I requested a refund due to us being misled and not having expected sleeping accommodations. They have stated they will make an exception to refund the overnight camping which is 1/10 of the total charge but are refusing to refund the actual tickets. Instead, they are now offering to sell me an "upgrade" for a hotel package. No surprise, this upgrade options is 4x of what we thought we were going to be purchasing. At this point it is clear they practice in fraudulent consumer pricing and now are pulling a ************** I have tried to call them and go to their corporate website and everything fails to go through, like they are not a real business. They have responded to emails but their refusal to rebate the fees paid for a product that (1) we have not received at the time of this compliant and (2) we were misled when purchasing. I understand they want to just keep telling me the tickets are "non-refundable" but I believe they know there was a lack to transparency ********* was fair to believe we would be given access to an ** spot if we were charged for a tow vehicle spot. If they didn't believe we were reasonable to expect to be able to purchase everything requested, they wouldn't be willing a refund on any of it.

  Business Response

  Date: 03/29/2025

  Dear Better Business Bureau and Ms. ******************** acknowledge Ms. ******** complaint regarding her purchase for the Bourbon & Beyond festival. We understand her frustration with the waitlist process for Premium RV Camping and the resulting impact on her festival experience.
  

  We want to reiterate that our waitlist policy, as detailed in our publicly available **** (***************************************), clearly states that waitlists do not guarantee availability. Specifically, the **** state:
  

  -- 'When a show is not currently on sale (ex: pre-sale or a sold out pass type or show), items may be listed on a waitlist to offer festival or camping passes that arent available to the public. Due to high demand and limited availability, pricing will be dynamic and is subject to change.'

  -- 'Please note there is no way to estimate how long it will take to be next in line. There is no guarantee that you will receive an offer to purchase waitlist passes. If passes become available to purchase and your request is approved, you will be sent a waitlist confirmation.'
  

  -- 'No. Signing up for the waitlist grabs a spot in line but does not guarantee that passes will be available at a later date.'
  These policies were in place at the time of Ms. ******** purchase. We recognize that the purchase of an overnight vehicle camping pass in conjunction with the waitlist created an expectation of securing an RV spot.
  

  While we maintain our non-refundable ticket policy, we acknowledge the potential for misinterpretation regarding the waitlist and the overnight vehicle pass. Therefore, as a gesture of goodwill, we have offered to refund the overnight vehicle parking pass.

  Please note -while camping is showing as "sold out" now within the shopping cart, that does not mean Ms. ******** waitlist request has officially been denied. Rather, this means we are no longer accepting further waitlist requests. 

  We understand that this resolution may not fully meet Ms. ******** expectations. We have also offered alternative accommodation options through our partner, Jampack, which provides hotel packages for the festival.
  

  We value our customers and strive to provide a positive experience. We regret any inconvenience caused by this situation.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23126674
  
  I am rejecting this response because: they have agreed this transaction was misleading (using the phrase "we acknowledge the potential for misinterpretation") causing them to be willing to refund $136.08 of the $1973.15.  Given their acknowledgement of this misleading transaction it is completely reasonable for me to expect the entire transaction be refunded. The $136.08 was charged at the exact same time as the full amount and the entire total should be refunded.  Danny Wimmer Presents has not provided me any physical or digital tickets at the time of this complaint and would be capable of selling them to someone before the event hopefully in a more transparent manner.

  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Im writing because Live nation requested that I contact the organizer of the festival about my situation. I did contact via email and unfortunately was not able to directly get a resolution. I had planned to attend Bourbon and Beyond among other festivals. My health declined around that time leading to numerous cancellations of planned activities (mostly live music because its always been a favourite and makes me happy despite the things Im going through). Thankfully most except the festival were refunded. Given that my condition is neurological, its not predictable. Id have loved to attend but just simply couldnt and as a result, took a hit financially. Given that I cant work at the moment due to my condition, it makes it all the more painful. Thankfully I hope to have a better year thanks to my medical team and the solutions theyre implementing. So much so that I already booked two DWP festivals for the year. So if any resolution can be provided for the missed festival, Id be eternally grateful given the circumstances.

  Business Response

  Date: 01/30/2025

  We understand ********* concerns; however, as stated in our Terms & Conditions, all festival pass sales are final and non-refundable.Upon purchase, all customers agree to these terms, which are clearly outlined at checkout and on our website. These policies are in place to ensure fairness and consistency for all attendees. You are able to find our Terms & Conditions currently at ********************************************************. Unfortunately, ******* did not purchase ticket insurance, for instances like this, where she could not attend due to health. Please note, customer did have the option to sell pass privately, as it was shipped prior to the festival, via USPS. 

   

  "In addition to Front Gate Tickets other terms and conditions, I understand and acknowledge that all ticket purchases for any Danny Wimmer Presents, LLC event are final and non-refundable for any reason. I understand that if I do not attend the Event or the Event does not happen or is canceled in whole or in part for any reason, I may not receive a refund of any portion of my ticket purchase."

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22878280
  
  I am rejecting this response because:

  I understand DWPs position on refunds but I also understand there are exceptions in place for unforeseen circumstances such as these because Ticketmaster granted the same for other concerts I could not not attend due to the illness. I did, attempt to contact them prior to the festival and even posted my ticket on their official resale platform so I did my due diligence as much as I could. The passes did not sell . I did not plan to get sick (no one does) so I did not purchase insurance nor think of it but will certainly consider it given my condition and knowledge of flares now. Im simply asking for a fair consideration and exception given my unforeseen circumstances and Im ready to provide documentation of the medical visits and any admissions as they wish. Even with their current position, although it left a negative impression on me, I  will continue to enjoy as many festivals as DWP puts out that I can physically attend because its one of the few things that brings light to my life after this condition which has unfortunately disabled me. But I am simply and kindly asking for an exception for this one and hope that they can find it in their heart to grant a fair resolution.  
  
  Kindly,
  
  *******

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Danny ************************************* festival required customers who purchase tickets and who wanted to sell their tickets to use a fan to fan ticket selling/exchange website called Lyte. I could have very well sold my tickets on the side and received my money no issue. Couple days before the concert Lyte mysteriously closed, website down & ceo quit. Bourbon & beyond briefly said they were looking into it. Since then, month later, I have email several times, sent ******** messages & post. No response! Until now. They are only offering 50% of our money back. I sold my tickets, the buyer got to enjoy the concert while I never received my $240! Danny ************************************* are basically saying its not their responsibility but they are going to help anyway. It is their responsibility because they are the ones whose required us to use this website. I want and need 100% of my money back. I agreed to sell my tickets for $240 and that is what I am owed.

  Business Response

  Date: 10/30/2024

  Customer was never obligated to sell passes via Lyte, however, it was an option. **** is a separate company, and is separate from Bourbon & Beyond or Front Gate Tickets. When customer sold their passes through ****, **** collected their funds. Bourbon & Beyond/Front Gate Tickets/Danny Wimmer Presents does not hold the funds from customer's resale. Unfortunately, **** closed it's buisness in September 2024, unexpectedly.

   

  While Bourbon & Beyond was not obligated to reimburse customers, as they do not hold the funds, we have done so out of courtesy. The offer in which Bourbon & Beyond extended, is a make good, on Bourbon & Beyond's expense. Fans who resold their passes through **** can request a 50% refund - OR - complimentary passes to 2025, at the same pass level as purchased in 2024. Because the lineup has not yet been announced for 2025, if a fan resold their single day pass, and request complimentary passes for 2025, Bourbon & Beyond will reach out directly for the customer to request the single day of their choice. 

   

  While we understand the disappointment in compensation, the responsibility of compensation lies with Lyte as they hold the customer's funds.  

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024, Danny Wimmer Presents advertised that tickets to an event Bourbon and Beyond were to be resold through their official resaler Lyte. I was unable to attend the event and followed Danny Wimmer Presents instructions to sell my tickets and completed this process at their direction. I was advised by ****, the company they chose to handle these situations, that I would be receiving my refund on 9/23/24. Shortly before I was due my refund, the **** website went inactive and it appears the company is no longer in business. Ive made multiple attempts to contact both Danny Wimmer presents and Front Line tickets with no real response or communication regarding when I can expect the money due to me. I am due a $1650 refund of which I have received $0. I am seeking a full refund from Danny Wimmer Presents for the tickets I sold at their direction through their official third party site.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought VIP tickets to see a single act at their festival. The act backed out and I was refused a refund. In my opinion they were selling false goods. Thier terms say you may be offered at different date at another festival, this was not offered to me. They replacement act was not equal value to the act I paid for. This is reflected in the resale value of the tickets. The act they replaced with the act I wanted to see devalued the tickets so I could not even sell the tickets for face value. I would understand if the replacement act generated the same value as the original act. In this case it did not and now I am out $649.92 for a festival I do not wish to attend. Feels like I have been victim to a bait and switch.

  Business Response

  Date: 07/31/2024

  When customer placed order on 5/29/24, they agreed to terms and conditions stating "Festival performers are subject to change or cancellation at any time without notice. No refund will be owed if a festival performer is changed or cancelled." This policy applies to all festival purchasers to remain fair to all. Customer was provided information on how to sell or give away passes, if they wish. Since customer reached out requesting refund, all Thursday Mint VIP passes have sold out, showing the desire from other fans for artist' replacement. We recommend customer list their Mint VIP passes to sell through Lyte, our official Fan-To-Fan Exchange Program. The official Bourbon & Beyond website links to Lyte for fans to purchase Thursday Mint VIP, as they are sold out. Refunds will not be issued for Thursday passes as artists are subject to change and all sales are final. 

   

  Terms and conditions can be found at ********************************************************.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ************************ passes, and a separate *********** pass for my Wife and I. My wife and I didn't get our commemorative t-shirts; guest services didn't know what we were talking about, even though it says we would get one in the package. Also I never got the mini guitar that came with the hotel bundle. I even sent them the screenshots and QR Codes on my account that shows what I should be receiving. I emailed DWP on multiple occasions trying to get them to honor the package I bought and get my 2 complimentary shirts and mini guitar. Eventually they just completely stopped responding to me saying I had to pick the merchandise voucher up atbthe eve t and redeem it there. The original email with my event details said nothing about getting vouchers, only said I would receive 2 shirts. I asked guest services about my complimentary shirts and they had no idea what I was talking about. After emailing back and forth I just wanted them to send me my shirts and mini guitar, an easy and simple resolution you would think. They have a list they were telling me about that showed 90% of the people got there complimentary t-shirts, they can look at that list and easily tell my wife and I didn't receive the shirts. All I want are the items GUARANTEED in the event package details. Such an easy solution that they just want to ignore. A simple merch credit for there online store so I could get my shirts and for them to ship out my mini guitar.The Hotel Package and *********** order number is - A20B33935E6AB5 The other *********** pass order number is - ********* Both orders may be under my name.

• Initial Complaint

  Date:06/02/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to ************ Dayton ** for a total cost of $316.00 on 12/17/2022.Received an email that my tickets were mailed out 04/19/2023. The concert date was for 05/21/2023. I never received my tickets in the mail, they were lost by the ************ tracking# **************************.**** has acknowledged that the tickets are lost, cannot be found even still on **** site they are still showing in transit running late, no kidding. I emailed welcometorockvillefestival.com to request a refund due to the fact that the tickets were lost by ****. I received an email response back by a TJ@Danny Wimmer Presents on 05/30/2023 stating under the purchase agreement there will be no refund given even for lost tickets that are mailed out. Danny Wimmer Presents under their Terms and Conditions does state anything about tickets lost in the mail. Danny Wimmer Presents did not add any mail insurance for lost tickets nor offered anything to the buyer to purchase added mail insurance. I was then told by ** that I can get replacement tickets at the gate on the date of the concert. I emailed ** back asking then why does Danny Wimmer presents mail out tickets to the buyer? I still have not received a response back yet about why then they mail out tickets to the buyer. I could not go to the *********** cannot sell the tickets being lost in the mail to recoup my money. Since I was not offered mail insurance at the time of purchase nor did Danny Wimmer Presents add insurance to the ticket purchase to protect the buyer in case of loss in the mail they are responsible for the lost tickets & should issue me a refund.

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two bundles of collectible merchandise for Welcome to Rockville, which each have 3 pieces of merchandise. I paid the merchandise price, a service fee, and over $15 for *** shipping. The confirmation email stated orders will ship via *** -Day Air. When I received my *** package, they only shipped one of the bundles, i.e., they only shipped half of my order. I contacted DWP to ask if they were waiting to ship the other half of messed up the order and was told by "****** - Director of Customer Support" that I would have to wait in line for the box office at the event, pick up the merchandise there, and then try not to bend or damage the collectible merchandise for the rest of my trip. I paid for shipping. The agreement DWP entered into with me was very specific about the method of delivery, which is a material term of the contract. ****** then told me they coudn't ship it because "Frontgate," DWP's chosen third-party vendor to ship the merchandise, "does not ship orders a second time." When I explained they did not ship my order the first time, ****** told me to contact Front Gate. I did contact Front Gate. After making me wait more than 6 days for a substantive response and demanding I send a picture of the packaging and merchandise I did receive, Front Gate told me to contact DWP. I would like the rest of my merchandise shipped to me, which it was I contracted for in the first place. I'd really hate to have to initiate legal proceedings over this but if they aren't going to honor their contract and are then going to engage in this kind of unfair and deceptive conduct toward consumers, that's what I'll have to do.

• Initial Complaint

  Date:12/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't ever purchase concert tickets with ticket insurance from Danny Wimmer Presents and expect it to be honored or ever see a cent back. I spent ******** *********************** and I could take a road-trip for vacation and attend the "****************" concert in ******** in September of this year. ************************************************************************************************************************************************************** Obviously being unable to travel ** hours we had to break it to the kids we were cancelling our trip for the concert. Hotel cancellation was a breeze and as we purchased the "Secure Ticket Event Cancellation Insurance Plan" with the tickets upfront back in March we expected similar. We followed their refund process and opened a claim with ****************** and ******* Insurance expecting a refund minus the insurance cost as was told upfront during purchase. After several contacts were made, claims opened and going through their hoops, sent through multiple companies, hours of time wasted, repeat emails, phone calls, submitting SIGNED forms, doctors letters including confidential health information on it (required by the insurance company for a refund), still no response on the claims and almost 3 months later not a single cent refunded. We planned on attending another festival once we found we could not attend this one, but we won't ever deal with this promoter again. Avoid this company at all costs, the experience has been disheartening and seemingly criminal. Also, *********** insurance also communicates by ********* which is ************** Benefit Plans, a subsidiary of ***** *************** on behalf of ******* Insurance Company" but uses ****************** contracts... The whole process is shady and shameful. If you are reading this and planning to attend a "***** ****** Presents" concert, save yourself the same experience and find a festival with an honest promoter.

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/12/12) */ I emailed the customer on 12/12, informing them a refund (minus $60 in termination fees) has been processed. Consumer Response /* (2000, 7, 2022/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was immediately contacted by ****** ******* (Email attached) to apologize for the way the situation was handled and to provide a refund on the tickets purchased.

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a sweater from DWP merchandise on October 11th to commemorate ********** I paid for 2 day shipping. I never received the sweater or even got an update on the shipping status. I feel like I got scammed. It was well over *** for this! Ugh. I reached out several times and all of my claims say pending. I tried filing a charge back and it's pending investigation. I just want my money back if I'm not going to receive the merch I paid for.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/11/08) */ When placing the order online, there was a disclaimer stating "This sweater is expected to start shipping on November 11th. You will receive an email with tracking information as soon as your order ships from our warehouse." Additionally, all presale orders had an additional pop up window that the customer had to accept terms on before they could add the item to their bag with dates of shipment. Please see attached images. Consumer Response /* (2000, 7, 2022/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I didn't see the ********** and assumed I would get the sweater before ********** I'm okay with that as long as I do eventually get it and wasn't scammed out of almost ****