ComplaintsforBest Travel Store, Inc.
Business Travel
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Complaint Details
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Initial Complaint
09/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is for Order Number: O-2BXXXXXX, for a canceled flight to New Zealand. NZ closed its borders and as a result, we had to cancel our trip. This was in March of 2020. We got a future travel voucher. That expiration has been extended through March. NZ will no doubt continue to be closed to outsiders. I reached out to Fareboom about getting a refund, multiple times. I was charged $150 for the request. They then reached out to United who claimed there would be a $200 fee PER TICKET for the refund. Fareboom said there was nothing they could do unless I had other information from United. I reached out to United directly, and was told there should not be any cancelation feerather, any fee imposed would be from the travel agency. I sent this info to Fareboom who REFUSED to go back to United. Clearly, this fee is not one charged by the airlines, as they refuse to provide the actual documentation. I just want my refund because my trip isn't happening.Business response
10/20/2021
Consumer Response /* (-5, 5, 2021/09/30) */ Close this please. Consumer Response /* (2000, 10, 2021/10/01) */ Please close this complaint. It has been resolved.Initial Complaint
08/26/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 9, 2021 I purchased round-trip tickets from Fareboom.com a total of $********. My flight was planned to be with Delta from Austin,Texas to NYC on June 6, then From NYC-Roma in Alitalia and from Rome to Paris, France. My return must be from Paris, France in Alitalia to Roma, then NYC to Austin, Texas on August, X XXXX. On June 12, I received an email from fareboom.com that my flight has been canceled because the airline doesn't have enough seats for my family. ( When I bought my tickets I selected the seat in advance for me and my family) Since then, I have tried many ways to contact fareboom. I sent emails, phone calls almost everyday with no answers until July 15. I received an email from ************, Customer Service Manager. Practically saying that Fareboom is not responsible for my tickets that I have to contact Alitalia. (Which I did before ********** informed me) Alitalia, were not able to see in their system the total cost of the tickets. So far no news form fareboom!!!Initial Complaint
08/24/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 30, 2020, I purchased a roundtrip flight to Lisbon, Portugal through Fareboom. After hearing that the EU was banning travel from the US, I contacted Fareboom about a refunded. I never received a response, but I did receive an email explaining that flights impacted by Covid have been issued travel vouchers and that all I needed to do was to cancel my itinerary. So I did, assuming this was the correct thing to do. My flight ended up being canceled anyway due to the travel ban, which is why I followed the email instructions to cancel in the first place. What they did not disclose is that it is impossible to rebook a flight to anywhere, no matter the flight cost, without having to pay an additional several hundred dollars first. And they refuse to refund my money or remedy their useless voucher. No matter the option I lose money due to circumstances completely out of my control and Farebooms poor communication, policies and practices.Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a flight through Fareboom on 2/20/20 for travel on 3/11/20 with Iberian Airlines. The flight cost $439 and I additionally purchased travel insurance. I cancelled my flight on the night of 3/10/20 because all travel to/from Europe was banned due to COVID-19. My order number was # ***********. I spoke with Fareboom customer service on 3/10/20, 2/9/21, 8/17/21. For a year and a half I have been trying to get a refund for my flight and each time I was told that my refund was being processed. Today on 8/17/21 I was told that I will unable to receive a refund because 1 year time mark had passed, something which I was never told of. Since February of this I have been waiting for a refund and checking the online system which stated my refund was pending. I believe this company held off on notifying me of the 1 year time mark and refused to process my refund or update me until the 1 year time mark had passed in which they would be able to keep my money. I would like a full refund.Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The issue happened during pandemic, many flights canceled lockdown and that time I was working in Sudan and therefore unable to use ticket. I was given future use of ticket, but I had relocated from location Sudan and unable to use ticket therefore I request refund of my ticket, I booked through fareboom and the airline is Ethiopian airlines. I also have another ticket booked through fare boom and the airline is Egypt air. So I'm requesting refund for 2 airline tickets. It's unfortunate for airlines but at the same time consumers cannot suffer and they have insurance back up for these types of scenarios.Business response
04/20/2022
Consumer Response /* (-5, 10, 2021/10/02) */ Furthermore can we go through airlines to authorize refund through fareboom? Egypt air and Ethiopian airlines. I wonder how many travellers have been affected by the carelessness of this organization and not providing refunds.Initial Complaint
08/16/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On January 08, 2020 I made 2 reservations of 2 tickets each through this travel agency. Due to the pandemic, the flights were canceled and they only offered vouchers for future trips. Now that I want to use these vouchers they have put a thousand problems. I have communicated with them by email and in addition to the fact that they take days they always make a different excuse. By phone it has been impossible to contact them, I made an appointment for them to call me, I waited 2 weeks and they did not call me, 20 minutes after the scheduled time they sent me an email saying that they tried and it was a lie. Their excuses. It has to be a price equal to or greater than the price of the first tickets, then another agent said that was not true. The price of the page is for people who are buying a new ticket, not for those who have a voucher (according to them the price is different and they have to place it manually) And a few more excuse, everything is in my emailInitial Complaint
08/14/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased flights for August 2020 from Chicago to Paris. This trip was impacted by the COVID 19 pandemic as Europe was not accepting visitors from the US. Fareboom claims to have refunded me in May 2021 but I have not received a refund.Business response
04/20/2022
Business Response /* (1000, 5, 2021/08/28) */ Our records show the customer was refunded in full on August 25, 2021. We suggest she checks her credit card statement. If might take up to three weeks for the credit to appear on the statement, depending on the card issuing bank timeline. Consumer Response /* (3000, 9, 2021/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I communicated with this business stating that I was not refunded in full. I was charged refund fees which should not have been charged due to this travel being impacted by COVID restrictions.Initial Complaint
08/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a ticket through fareboom for my parents to travel to Utah for their grandsons and grand daughter's marriage. Dad name: ******************** Mom's name: *********** Their Order Number is ************ At the airport, they were both denied boarding. This made it impossible for them to make it to the marriage ceremony. I have been trying to call their customer service number for hours but calls keep dropping. The ticket was for British Airways. I finally got a hold of a supervisor at fareboom by name; *****; email ****************** and phone number - ************. He requested i called back in a week and i have called several time and left voice messages but haven't heard back and its almost 2 months now. *************** confirms, they have cancelled tickets and issued a refund. I need a full refund to my card immediately. Their delay is making me pay so much on interest on the credit card. They have the worst review because of bad customer service. Thank you.Initial Complaint
08/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchase a flight ticket from Best Travel Store over a year ago and was to travel to Accra Ghana, unfortunately my ticket was canceled by the airline due to the COVID19 pandemic. I have since tried to contact them both by several phone calls and email to reschedule my flight or get a refund but have never gotten any response from them. I am by this message pleading to get a help to either get a refund or to reschedule another flight. Sincerely, ******* *************Business response
10/21/2022
Business Response /* (1000, 8, 2021/08/28) */ The customer filed a chargeback on or around April 30, 2021 and therefore suspended the reservation. The customer may have received a full refund for paid tickets via the chargeback, meaning originally purchased tickets have no further value. We may be able to assist the customer after the chargeback is resolved and possibly reversed in the airline's favor, making it possible to reinstate the currently suspended airline ticket.Initial Complaint
07/31/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
******** "Better Travel Store" is withholding my money in the amount of **** for two fare tickets for two people. Our trip had to be canceled due to the pandemic ******** & travel ban that occurred one week before our departure. ******** was charging double even triple the amount of my original fare as a "fare difference" their fraudulent asking price was double the amount airlines were offering on their sites. I contacted ***** airlines and they said that I can have my fare difference waived if ******** referred to *****'s Cornona Virus situation bulletin number 7 for codes to waive. When I emailed ******** what ***** advised they didn't respond back to the email. I requested a refund from ******** but I didn't get a response back even after following up twice. The reason why I'm reporting this after a year is that I was trying to dispute this with ****. **** advised me to reach out to *** as they reopen my case for the third time trying to help with my dispute against ********.Business response
10/20/2022
Business Response /* (1000, 8, 2021/08/28) */ Our manager spoke with a representative for Ms. ****** on 8/24. Below are relevant notes from the conversation: Spoke with Ms. ****. I advised her that Ms. ****** only has the option to reissue this ticket for a new flight till December 31, 2022. I clearly explained to Ms. **** who I believe was her attorney that the ticket is not eligible for a refund because the reservation was voluntarily canceled by the passenger.
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Contact Information
Customer Complaints Summary
40 total complaints in the last 3 years.
1 complaints closed in the last 12 months.