Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/23, I took my Hyundai ****************************************** Hyundai dealership to get repairs done on recalls and a couple of other standard maintenance requests. At the appointment, I informed them Id be traveling to **************** and want to ensure my vehicle is running well so to please check all fluids and everything for safety. They did the repairs I brought it in for and I was told my Hyundai is in great shape and nothing else is needed. I informed them I just got an oil change completed last month but my oil light kept coming on. They checked that and stated nothing was wrong and I was good to go. ********** levels looked fine and there is no oil leak. However, during my drive to **************** a few days before Christmas my check engine light came on and oil light kept blinking. I added a quart of oil thinking I just got this checked so that should do it. I did make it to *******, ********** and had to add another quart of oil which I thought was weird. However on January 6th of 2024 my car starts making weird clicking then that same day while traveling on the highway my engine light started blinking and my car completely seized and shut down. I called *** to have them tow it to an auto shop and was informed my car was completely out of engine oil and I blew out my engine. Which makes no sense considering I just had it checked less than a month ago at the Hyundai dealership and was informed my engine oil is fine and there are no leaks. I had to eventually voluntarily surrender my vehicle due to being quoted 10k (I still have the quote) for a new engine and replacement. Hyundai declined doing anything to assist after going through their corporate consumer affairs department. And now the finance company is coming after me for the balance of what was remaining on the loan. This is very upsetting considering I did everything I could think of to ensure my vehicle was safe and kept up on all repairs while I had the vehicle.

  Business Response

  Date: 03/19/2025

  From our Service Director ******: At the time the vehicle was here the vehicle did check out fine. Customer should have taken it to a ********************** *************** since the vehicle has an engine warranty extension. It's possible they would have covered it. We unfortunately can't determine if the vehicle is burning oil unless we do an oil consumption test and at the time we didn't see anything that would lead us to that since we didn't do the oil change. If we would have done the oil change, we could have checked how many quarts of oil was drained but he did take it to another location and when it came in it was at a good oil level. He will need to contact consumer affairs again as the dealership nothing we can do for him at this time.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 17, 2024 I visited Hyundai of Downtown Los Angeles to have my car serviced. I booked an appointment for motor mount replace, windshield washer reservoir, tail light replacement, brake fluid replacement, and power steering fluid replacement. Upon retrieving the car, I noticed there were the same issues with the brakes and steering wheel. When I called to address that the issues were not resolved, the staff member informed me that I can bring my car back and pay the diagnostics in order for the car to be seen. I felt that the dealership should have a responsibility to inspect an unfulfilled service as I had already paid for the service and did not plan to pay for the diagnostics again. Today, Jan 9, 2025 I noticed that in addition to the above unsolved issues, the windshield washer reservoir was continuously leaking. I do not anticipate the dealership will be open to inspecting my car without paying for a diagnostics, and I feel the dealership should refund me for the issues that the service team did not address or fix.

  Business Response

  Date: 01/15/2025

  I made phone contact with customer on Tuesday, January 14th and connected her with our Service Director "****** *****". He informed me that there will not be a diagnostic charge for us to reinspect her vehicle and for me to call customer back to make her an appointment. I called ****** back and she made an appointment for February 17, 2025 at 9:30am.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off at the Hyundai DTLA location on 7/3/24 at 9:30am with an appointment and waited 5-6 hours before finally being told there is oil sludge in my car (and that it was my fault because of lack of car maintenance) and they need to replace my entire engine and turbo. I brought my car into Hyundai dealerships 4 times over the last 2 years for a checkup concerned about some noises my car was making but every time the dealerships sent me away stating there was nothing wrong with my car. I also provided oil change receipts last of which was in February 2024 only ***** miles ago with full synthetic oil. It is now 7/22/24 and I have received very little updates and the dealership is still basically in negotiations with the warranty services. I have a factory warranty and a 10 year/100,000 mile extended warranty. My car is a 2019 Hyundai Kona with about ****** miles on it. The dealership also refuses to offer any loaner car or rental car and also refuses to reimburse any expenses I have incurred. I have been paying for my own car rental since 7/3/24 because I use a car for work. I have also contacted Hyundai Corporate and received a case# ********. I first contacted them 7/17 with verbal assurances over the phone that they can help me with my situation and make things right. I received an email with my case# and a case manager (TRAVIEN) on 7/18 but have not been able to contact my case manager at all despite calling several times a day and requesting a call back several times. that is where I am at today. No updates from the dealership almost 3 weeks later despite having active warranties on my car, still paying out of pocket for car rentals, and being unable to reach my Hyundai corporate case manager since 7/18/24. I cannot keep paying for a car rental and not knowing what is happening with my car.

  Business Response

  Date: 08/12/2024

  I spoke with customer and apologized for the inconvenience and assured him that we want to take care of his concerns. He did inform me that the Factory will be reimbursing him for his rental car fees. Our Service Director will be reaching out to him in regard to his ongoing concern with his vehicle.

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The dealership reached out and seemed to want to help me resolve the issue and was friendly and helpful. 
  
  Sincerely,
  
  **** Ern Koh

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 black Hyundai Sonata for$7,000 from two guys on May 5Th 2024 My car was stolen on Friday, 31st and was found On June 1st. The people who stole The car crashed it, leaving it salvaged but still drivable. I took the car to Hyundai of Downtown Los Angeles on 17 June and left it there for two weeks. It Is still under warranty and I had a recall to change the engine because of a false safety and they denied the Repairs because the car was salvaged, but theyre supposed to do recalls even on salvage cars I want Them to keep their word and fix the engine of the car.

  Business Response

  Date: 07/10/2024

  The denial for the repair for his engine unfortunately has nothing to do with the dealership or with us. We took the proper procedures and went through the proper channels to try and get his engine approved. However, Hyundai declined any assistance for his vehicles repair. I advised the customer the same thing.I provided him with the contact information for Hyundai Consumer Affairs as well as the Better Business Bureau. It is his responsibility as a consumer to contact them. Our hands our tied and there is nothing more we can do.

  ***********************

  Senior Service Advisor

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21935532
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 Hyundai ******** VIN 5NMS3DAJOPH533426 Miles ***** Hyundai of Downtwon LA The week of February 12, 2024 the car experienced its first issue with braking safely. The brakes did not stop the car properly and it continued moving and rolled forward into an intersection. Luckily, there was not accident or collision. This braking failure happened several more times and all of the trouble and indicator lights in the car came on and stayed on. I have photographs of the indicator lights and audio recording of the braking malfunction as it made a popping sound.The car was brought in for service. A repair was made to a faulty sensor, the indicator lights were turned off, and the car had a full and complete service and check up.The car was returned and I was told the issue was resolved. The same issue returned. Again, the brakes were not fully stopping the car and all the warning and indicator lights came on. The issue was frightening to my family.I brought the car back to the service center. They found a different cause and said there was a damaged anti-lock brake wire. They returned the car to me claiming the issue was resolved.The third braking incident was even more dangerous. The car was at speed on the freeway and a malfunction caused the brakes to engage and bring the car to a sudden stop with no human touching the brake pedal.My family are too frightened to drive the car. I had the car towed to the Hyundai service center but claimed to not be able to to determine what caused this third braking malfunction.Hyundai denied my request for them to buy back the car. The car is unsafe to drive and they attempted to fix it unsuccessfully. They claimed it was fixed twice but it was not. I am asking at this time that Hyundai buy back the car.Service Date 1: 2/12/24 Cost: ****** Service Date 2: 2/29/24 Cost: $727.67 Service Date 3: 4/10/24 Towing cost: $130 Ride share costs 3/23/24 - $57.97 2/23/24 - ***** 2/9/24 - ***** Lease ******** (4 months so far)

  Business Response

  Date: 06/05/2024

  Our Service Director "***********************" and **************** have been in communication in regard to his vehicle. They both understand that this is the decision of the Factory to take his vehicle back, not the Dealership.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21743096
  
  I am rejecting this response because:

  it is not my concern whether the dealership where I purchased the lease or the manufacturer resolve this issue. That should be settled between the dealership and corporate. I purchased the lease from this dealership and the car is unsafe to drive. I am still paying the monthly lease payments and paying for alternative transportation for my family. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  problems with my down payment. I bought a car, Hyundai Santa Fe 2023 on 10/22/2023, the price was ****** thousand dollars for which I gave an initial payment of ***** thousand dollars plus ***** discounts from the dealer, the total initial payment was ******, because I wanted the monthly payments were low. The contract was sent to me a week later by email, and they asked me to sign the contract electronically. Unfortunately, they did not explain anything to me about what they were selling me and included purchases of accessories without my authorization because they never gave me the opportunity to read it. the contract on paper. and the initial payment is not reflected in the purchase, which is why they financed me ****** dollars apart from the ****** initial payment. In total, the purchase cost me 51 thousand dollars. I don't know if you can help me with this because I consulted with a lawyer and he told me that the accessories and optional services can be canceled.

  Business Response

  Date: 03/19/2024

  Our Finance Manager spoke to customer on yesterday and explained that some of his additions cannot be cancelled, but the Tire and Wheel policy can be cancelled. so, customer is coming in today to sign cancellation paperwork for that.

  Customer did say that we reach out right out when we received the complaint, and he is appreciative of that!

   

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before the Better Business Bureau makes any attempt to contact this business, I would appreciate a consultation first. Thank you.I live in Los Angeles. I recently entered a new lease on a Hyundai IONIQ 6 on Friday, December 15. That car is currently in my possession. The dealer offered a buyout in full on my current cars lease, a Tesla Model Y, six months ahead of the termination date of that lease in June of ****. At the final signing, they did not disclose that the figure offered for the buyout was not a full buyout, which I understand by law, they are required to do. Instead, what they offered was simply a calculation based on the remainder of my lease payments, NOT on Teslas quote to terminate the lease, which they led me to believe it was, and as I discovered from Tesla, was $2500 higher than the dealer buyout. I discovered this upon beginning the steps to return my previous automobile on Sunday, December 17. The dealer also has yet to provide me with the paperwork and terms of my new lease, and fulfilling other provisions as described at the signing. I telephoned them yesterday, Monday, asking for a return call to resolve this. As of this morning, Tuesday, I have yet to receive that call. Please advise. Thank you very much.

  Business Response

  Date: 01/03/2024

  I spoke with Mr. ************************* on yesterday at the request of our General Manager. My General Manager said he would give him a check for half of his early lease termination fee and customer accepted.. **** was very happy with the outcome of this conversation.

   

   

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2012 Hyundai Sonata Hybrid. The recall for my ABS Module, named 251, currently has no remedy but when I contacted the manufacturer for another solution, they told me there is nothing else they can do and to drive with caution. The car is hazardous to drive, and stops in the middle of driving. I tried to get a rental vehicle thru them for the meantime and they told me no. However, in the recall letter it states that I should receive a temporary vehicle if the car is unsafe to drive or if I dont feel comfortable driving.

  Business Response

  Date: 11/10/2023

  We have left 2 messages for customer to inform him that we spoke to the Manufactor. We will be able to put him in a rental vehicle. He needs to call our Service Manager "***********************" at ************** 

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year 2022 I bought a new vehicle at Hyundai downtown LA. It had notable scratches, salesman said the dealer would take care of it. A month after getting the vehicle it started leaking oil from the engine, which caused damages to our garage. Hyundai only covered part of the damages. Got loaner car that smelled like weed while they had to put a whole new engine in our brand-new car which took four months. I detailed the loaner car myself for $75, which they did not reimburse. After getting our car back we noticed they also forgot to put a few important items back in, as the underlining, radiator fluid, windshield wiper fluid, and the car scratches were not buffed out like they said they would. My husband called to notify them that there was stuff missing and scratches on the car remained. With our first oil change we voiced our concerns regarding the missing parts and breaks breaking without being pressed. Hyundai downtown LA turned off the sensors attempting to fix the issue, however the car continued to break suddenly without any cars being around it. A month ago I called to notify the dealer about this recurring issue, they supposedly put us in line to have the car checked out but have not done so. After finding out about a recent class action lawsuit against Hyundai for issues with its ABS system, it is very frightening to take a risk by driving this vehicle especially when you have children. I have been unhappy with the service provided since day one, I have been patient and given it time, as well as communicating my concerns to the dealer, only to be given the run around and issues not being addressed. Money and time is not a major factor as it is the safety and wellbeing of my family, and I want to save others from a bad experience and wasting their time with a company and dealership that does not share the same family values. Obviously, SAFETY is NOT their priority! I will be contacting the better business bureau and Hyundai customer service again!

  Business Response

  Date: 10/23/2023

  We informed them that the undercover was here a while back. They were supposed to come in and didn't because we didn't have a loaner at the time. ****** has been talking to the wife and husband. The wife said they were coming in on oct 19 and then the husband called saying that he doesn't want to bring in the vehicle for repair, he doesn't want the vehicle.The brake issues the customer says is having we have not looked at that concern

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Downtown Los Angeles Hyundai Dealer and a lot of other participating Hyundai dealers have an option of "click and collect" or "express purchasing" a vehicle online. What this means is that I had the option of shopping for a vehicle with set prices and offers for trade-ins, in which if I liked an offer, I could have placed an order for pickup/delivery. I found a deal for an Ioniq 6, in which I liked the price and trade-in value that was offered, so I decided to go ahead and place the order. According to the Hyundai website, the next few steps would be for me to finalize the documents on my end and wait for the dealer to reach out and schedule pickup. Please note, I completed the full credit application, which required my social security number. The dealer has since ghosted me and claimed that they cannot honor this deal and that they are essentially no longer offering online purchasing of vehicles. This is false-advertisement and very misleading, especially as a consumer who is trying to avoid the back-and-forth headaches usually associated with purchasing a car. I would like the dealer to contact me in a professional manner and honor the deal.

  Business Response

  Date: 06/28/2023

  Our General Sales Manager has left a voice message for customer as well as sent an email, customer responded back to the email stating he would call him back. We are now waiting on customer's call back.

  Thank you

  ******