ComplaintsforWildflower Cases
Cell Phone Supplies
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company back in March, but unfortunately, the package was lost during transit. I contacted them requesting either a refund or a replacement. They informed me that refunds were not issued but they could send a replacement. However, I was in the process of moving at that time and didn't have a permanent address to provide for delivery. They assured me they would wait until I had a new address.In June, I updated them with my new address, and they confirmed receipt and said they would send out my order soon. However, since then, I have not received any further communication from them despite multiple emails and attempts to call. Two weeks ago, I finally got through to call customer service, who explained that my emails had been marked as spam, but assured me the issue was resolved and my package would be sent soon.It has now been two weeks since that call, and I have yet to receive anything. My emails asking for an update have gone unanswered, and when I call, the phone goes straight to voicemail. I've left messages, but have not received any callbacks.I have uploaded the emails between me and the customer service, you can see the dates of the emails as well.Initial Complaint
03/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a phone case. Came in defected. I reached out to customer service. Got 1 single response 5 days ago. Sent pictures like they asked. Was ghosted. Tried reaching out 2 more times, nothing.I'm so mad!Initial Complaint
01/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
**************** is non existent! These reviews praising customer service cant be real. I have been trying to get a hold of customer service by phone, email, and live chat since 12/27/23. My son bought his sister a phone case for Christmas and ordered the wrong size. I have been trying to exchange this item with no success and now its passed the return/exchange date. Their own website says they will be accommodating with return/exchanges, but that will never happen if you cant get a hold of someone. This company is just taking advantage of consumers with non existent customer service that will take you past the return date. Every time you call you get voicemail and most of the time voicemail is full and you are unable to leave a message. I have called 7 times and filled out 2-3 email forms on their website which states Fill out our email form and well get right back to you I still have not received any response from this company.Initial Complaint
12/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am filing this complaint against Wildflower Cases due to their consistent failure to respond to customer inquiries, particularly through their support line. The negligence and lack of communication have resulted in significant delays, preventing me from returning items within the specified timeframe. Moreover, my attempts to communicate via email have been met with silence, exacerbating the situation. The delays, missing items in my order, and their unresponsiveness have collectively created an unacceptable customer experience. I am frustrated by their refusal to address these issues and allow me to return the items, and I believe it's essential to bring attention to these problems for the benefit of other customers and my return.Initial Complaint
07/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I ordered a case from Wildflower and they never sent me a confirmation email with my order number, but I saw where they took the money out of my account. When I emailed the support team they said they couldnt locate my order, but how is that possible when they took the money out of my account? Ive emailed them multiple times after and they are barely responding. *** ordered from them plenty of times and have never had this issue.Initial Complaint
04/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
november 25th 2022 $48CAD never received my product, business claims its not their responsibilityInitial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a case from wildflowercases on January 2th and was told that my package was delivered on the 9th and have yet to receive my package. I have emailed them over 6 times and was ignored 3 times and had to file a police report because they refused to give me a refund for my package that i havent receivedInitial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a phone case in December and it arrived December 24th. They shipped the wrong case and I wanted to get the correct one sent. They told me that I had 15 days from delivery to get a refund/exchange. When I went to get the correct case sent, they then said I was outside of the 15 days, when it still hasn't been 15 days from delivery as of today. Now when I call, I get no answer and no reply from them at all. I can't believe how bad their service is and that they are allowed to get away with this. Just look at the other complaints - all very similar.Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a phone case on 25th Octobe************** On 31st October, I was emailed by the customer support team apologising that they had a "stock error" in their system and the case is completely out of stock, offering me a refund. On 9th November i got an email that said I have received a refund and to allow 5 business days for it to process. On the 18th of November, I contacted customer support once again, just to be told that my refund has been already processed and to contact my bank because they had already "released the funds". So I did. And my bank told me that the bank that WF uses need to go forward with the necessary processes, and that they have not received any instructions for this. I contacted the WF customer support but this time, no response. So, 42 days later I am left 54* short and no phone case. This company has 2 employees working on support and doesn't bother to hire more people to deal with the customers. Also, they closed my dispute without actually looking whether the refund was placed. My account is ******* my order number is #XXXXXXX and another number for it is **************.Business response
01/09/2023
Consumer Response /* (2000, 9, 2023/01/06) */ ResolvedInitial Complaint
11/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased my second case from Wildflower on November 26th at about 6:15pm. I had realized the next day that I ordered the wrong size case. I immediately called the company as time is a sensitive topic in an issue like this. No one picked up and I was greeted by a message that basically claims their helpline is down and to email. Therefore I emailed directly after this failed phone call. I waited two days to get a response claiming my case has been shipped and there is nothing they can do about it. Not only do I have to return my case within 14 of the purchase, I have to also pay for the return expenses. They also don't do refund, exchange's only. Additionally, the require a detailed note explaining why you request an exchange. I may come off as over dramatic, but it's 2022 and I have never experienced such inflexible customer service before from a company that has such a good reputation. I acknowledge that the initial mistake was my own slip up, but the way the company handled this mistake was unfavorable. I am quite upset by their inability to answer my request in a timely manner (My package shipped within the two day email waiting period) as well as their lack of accommodations. Most online stores no longer require customers to cover return shipping costs. For such a 'with it' company like Wildflower, I expected much more during this return process. My order number is #XXXXXXX, I accidentally ordered the *************************** Case, but I meant to purchase the ********* size of the same case. I am writing this review in hopes of some sort of change, and to express my upset.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Los Angeles, CA 90036-4305
Customer Complaints Summary
30 total complaints in the last 3 years.
4 complaints closed in the last 12 months.