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Business Profile

Clothing

Kim & Avva

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased clothing from Kim and Avva*****************. They were used and not what I ordered so I requested a return. The return was to be sent to Retail Reworks which it was and received on 5/31/2022 per *** tracking. After several (70+) attempts to receive a reply from Kim and Avva and ************** on a status of my refund due ($140.39), no replies or acknowledgement from either company. *** tracking number: ******************

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on July 12, 2022 for three clothing items. I received the order confirmation email, funds were deducted, and there as been no other contact. I never received the items or any shipping information. I have attempted to contact the business multiple times with no response. Order total was $149.47.

  • Initial Complaint

    Date:08/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter placed an order April 25, 2022 which has not been shipped by the business, Kim & Avva. We requested a refund and they said: We regret to inform you that we can no longer cancel your order nor process a refund since it is currently in process and we have already assigned tracking information on this. You may track updates of your order here:******************************************** with your tracking number*******************. I hope you can be patient a little longer to wait for the delivery of the product. It is August and there has not been any resolution.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 sun dresses from Kim & Avva back on 3/31/2022 and didn't receive the items until 5/9/2022, it took over a month to receive my order. Once I received it, the sun dresses fit terrible and it was very difficult to get them to agree to a refund, they tried to get me to take a store credit but there was nothing else on their website I wanted. And with the ridiculous shipping time I was all set with this website. I had to pay to ship the items back which was fine, but I shipped them back on 5/16/22 and still have not received my refund of $89.48. It's been 2 1/2 months. I have emailed them multiple times (about 20 to be exact, they don't have a phone number to call) and I get no response. Looking for some help as I believe this company is a scam.

  • Initial Complaint

    Date:07/20/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 "You found my ************* dress" totalling $54.99 per dress on May 8th 2022. I have emailed them at least 3 times and have gotten no response at all. I have still not received my dresses or money back. I am very frustrated. Every time I look at the order status it states that it was shipped from China, no tracking number and nothing else. There's no number to call, only email, and no one will email me back. I would like a full refund and my review to be posted for future buyers.

  • Initial Complaint

    Date:07/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 13, 2022, order #****, purchased two dresses for $104.48 and never received merchandise. Cannot get updates from vendor , accurate tracking numbers for the shipping.

  • Initial Complaint

    Date:07/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Kim & Avva April 30, 2022 Order # **** and have yet to receive my products. I cannot get them to answer emails and there is no phone # to contact.

  • Initial Complaint

    Date:07/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of initial transaction: 1 April 2022Order #: ****Total Amount Paid to Business: $154.43 for 3 itemsOrder delivered: 12 May 2022I created a return for 2 of the 3 items I purchased via the return portal on the business website. The total refund was $87.19. I printed the label and shipped my items via ***. Based on the tracking information, my items were delivered on May 20, 2022. Over 1 month has passed and I still have not been refunded my money. I reached out the company on 2 occasions (May 28 and 29, 2022) and have not heard back.*** Tracking Number: ******************

  • Initial Complaint

    Date:07/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 dresses from Kim & Avva and while it took a month to arrive, it finally did. Unfortunately, it was too small so I had to send them back. They received them but have not sent me the larger size or refunded my money. I was emailing with their customer service but mid-May was the last email and they stopped responding. At this point, I want my money back plus the $31 I spent to ship the smaller sizes back since their return button wasn't working so I had to make a generic label and pay the international rate to get them in the mail within the 7 day window.

  • Initial Complaint

    Date:07/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from Kim and Ava in March 2022. It arrived in May 2022. It didn't fit right, and I asked to return it. They said I could, but I would only have a partial refund 39.99 of the 54.99 that I paid. I shipped it back to them with the shipping label they provided, and it was delivered to them on May 26th 2022. I have not received my refund, and they have not responded to multiple emails, and multiple messages on their website.

Kim & Avva is NOT a BBB Accredited Business.

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