ComplaintsforThreadBeast, Inc.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went online to cancel my membership as soon as I placed my membership. I have been given nothing but runaround and my membership was not canceled. My membership was finally canceled and I said ** going to get a refund and the representative stood quiet. I said am I going to get a refund and she said that they have a non-refund policy. I literally canceled my membership as soon as I placed it. And I want a full refund.

  Business response

  08/15/2024

  Hi ******,
  
  We sincerely apologize for the frustration and inconvenience youve experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we are committed to addressing your concerns promptly and effectively.
  
  It looks like your account is actually fully closed and your payment was refunded on 8/12/2024.
  
  

• Initial Complaint

  08/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  So recently, I placed a box to have a subscription and I was under the impression with the promo code that was applied to my account that I was going to receive a **** pair of shoes because that was a promotion that was promised getting my box. All I received was a box with no shoes and I was told that I got $100 of extra items which I never did. **************** customer service to not wanna do anything for me. All I received was just my regular box. **************** was one of the rudest people ever. Also the manager was not helpful. She only offered me a 25% discount and she couldnt approve the shoes and I sent over document showing the promotion that I clicked on.

  Business response

  08/12/2024

  Hi ******,
  
  We sincerely apologize for the frustration and inconvenience youve experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we are committed to addressing your concerns promptly and effectively.

  
  It looks like you signed up on Aug 2, 2024 on our Premium Plan and used the coupon code 100JULY24. This is a code for $100 in bonus items added to your next box. It looks like you received 8 items on your first box, which is in line with $100 in bonus items being added given the norm tends to be 6 items on the premium box. 

  
  Unfortunately, we do not have any running promotions for recurring members at the moment, which is why we couldnt apply more than the 25% off your next box with an additional $50 in bonus items. You are now set to receive the Baller box on Oct 2, 2024 which does come with shoes for a discounted total of $241.43 (original is $290).
  
  Let us know if there is anything else we can do for you,
  The ThreadBeast Team

  Customer response

  08/14/2024

   
  Complaint: 22103029
  
  I am rejecting this response because: I got that code on my email and it never said anything about 100 dollars off. It said I would get a pair of Nikes and that why I signed up for your service and now Im getting the run around and one person said he was going to get a manager approval to have the shoes sent out and the manager didnt approve it. This isnt right at al, I had two of my friends signed up and I never got my free boxes. This issue needs to be fixed I sent you what they email said a free pair of Nikes and thats the one I clicked to sign up
  
  Sincerely,
  
  ************************************

  Business response

  08/19/2024

  Hi ******,
  
  I'm sorry to hear you've had such a negative experience. The promo code associated with your purchase is "100JULY24", which was applied on Aug 2, 2024. We do not have any shoe redemptions associated with your account. Unfortunately we are unable to add shoe promotions to existing accounts due to inventory constraints. 
  
  We'd be happy to offer you a refund with a $20 processing fee if you return the unworn items you received to cancel out this account if you'd prefer. Let us know at ************************************
  
  Regarding the referral, this is a separate issue that we'd be happy to look into! If your friend used your referral link and the promo code associated with your link, then our system should be able to validate that for you. You would have gotten an email from our referral system saying that it takes 45 days to verify and validate it is a successful referral.
  
  If you'd like us to manually take a look, please reached out to us at ************************************ with the email address your friend signed up under!

  Customer response

  08/23/2024

   
  Complaint: 22103029
  
  I am rejecting this response because:  

  I would like a full refund of what I paid for this because you fail to ship out the shoes 
  
  Sincerely,
  
  ************************************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Thread Beast, a subscription service company, for their failure to comply with my data deletion request under the California Consumer Privacy Act (CCPA).Subscription and Cancellation Attempts:- I started my subscription with Thread Beast on June 15th.- After receiving my first box, I was dissatisfied with the service and decided to cancel my subscription.- On July 8th, I sent an email to Thread Beast formally requesting the cancellation of my subscription. However, my request was made outside their seven-day cancellation window.- On July 15th, Thread Beast attempted to charge me for a second box, which I did not want and had previously attempted to cancel.Data Deletion Request:- In addition to my cancellation request, I explicitly requested the deletion of my personal data as per my rights under CCPA. - Despite my clear and formal data deletion request, Thread Beast has ignored this specific request and only responded regarding my subscription cancellation.Thread Beast's Response:- I received a response from a representative named ****, who acknowledged the past due charge and offered to push back the payment by a week or two but did not address my data deletion request.- This lack of response to my data deletion request is unacceptable and a violation of my consumer rights under CCPA. Actions Taken:- I have repeatedly followed up with Thread Beast, reiterating my data deletion request and emphasizing their legal obligation to comply.- Despite these efforts, Thread Beast continues to ignore my data deletion request, focusing solely on the subscription cancellation issue. Desired Resolution:- I request that Thread Beast immediately comply with my data deletion request, confirm that all my personal data has been deleted, and ensure that my data will not be sold or shared with third parties.- Additionally, I seek confirmation that my subscription is canceled and that no further charges will be made to my account

  Business response

  08/05/2024

  Hi *******,
  
  We sincerely apologize for the frustration and inconvenience youve experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we are committed to addressing your concerns promptly and effectively.

  
  After reviewing your case, it appears that we responded to your request for data deletion on July 17th. As we mentioned in that email, we have submitted your request for data deletion to our team. Please note that the data deletion can only be finalized when 120 days have passed since your last charge per policy. Once this period has elapsed, we will proceed with your data request immediately, without any further action on your end.

  
  We can confirm your account is fully closed and no further payments will be made on your account.
  
  Best,
  The ThreadBeast Team

• Initial Complaint

  07/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My experience with ThreadBeast has been dismal at best. I decided to try this service because I am a busy professional who doesnt have much time to shop for clothing. I also value looking my best. I ordered in May.After an excruciatingly long wait, nothing arrived. I reached out to ThreadBeaston on June 24th to inquire about the delay. Their response was not reassuring: we've filed a claim with *** who is currently investigating. Once we hear back from them, we'll be able to find the next best steps to move forward (this process typically takes around 8 business days).And they provided a tracking number.On July 1st, I still had not received anything, so I checked the tracking, and it said delivered on June 6th. I contacted ThreadBeast again to inform them of the situation and was told:"We checked on your claim, and unfortunately, we're showing *** was not able to contact you."I was never contacted by *** in any way, shape, or form, even though I was clearly told that *** would contact them. ThreadBeast told me to contact ***.I contacted *** and was told the shipment is lost and they would only with the shipper.Now, I am out $150.00 and have been told to kick rocks.Shame on you, ThreadBeast

  Business response

  07/23/2024

  Hi *******,
  
  We sincerely apologize for the frustration and inconvenience youve experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we are committed to addressing your concerns promptly and effectively. After reviewing your case, it appears that your box was lost in transit. Our team initiated a *** claim to investigate the issue further. Unfortunately, the claim process was incomplete as *** was unable to contact you. Consequently, we requested that you reach out to them to finalize the claim. Upon resolving the matter, we shipped a replacement box on July 9, 2024. According to the tracking number (1Z9W166V0344906461), it was delivered on Friday, July 19, at 1:28 P.M.

  Please let us know if there is anything else we can assist you with.

  Best regards,
  The ThreadBeast Team
  

  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Well I was spammed by ThreadBeast to accept an offer of $100 worth of free clothing which I have documentation of and they denied the promo. So I decided to cancel. They called about cancellation and said theyre having an issue with the promo going through which is contrary to the email their CSR sent. I have documentation of this as well. They did apply the promo which I received confirmation of via email. After more closely critiquing my 1st box I noticed some of the clothes did not fit and were wildly different in sizing. Then I more closely read reviews which lead me here. I decided that they do not seem like a reputable company and decided to not continue service. They are saying its outside of their window even though I have documented proof that I started out dissatisfied initially. The customer service is horrible and does not directly address any issue. I am certainly not interested in doing business with them and would like to just cancel service. Ive included serveral screenshots and have plenty more if needed.

  Business response

  06/24/2024

  Hi ********,
  
  
  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.
  
  After reviewing your case, it appears that you initially reached out to cancel your subscription via email (the one associated with this complaint) on May 16th, 2024 when you realized your account was not eligible for the $100 bonus offer. You were eligible to cancel at this point. On May 18th, 2024, you spoke to one of our representatives and decided to stick around for another box that would include the $100 in bonus items. You were also reminded of the cancellation policy outlined in our terms and conditions (which all members agree to at the time of sign up), which stipulate a 7-day period following the receipt of the last package for members to cancel their membership. On May 28th, 2024, you once again requested to cancel. However, at this point you were past the cancellation period. On June 18th, our team made an exception and canceled out your account without any further payments having gone through.
  
  Your account is closed as of now.
  
  ThreadBeast Team

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was sent an email about a discounted product, when I clicked the link to see the price I was automatically charged (my card info was listed from a previous purchase). I got in contact with the company and they have told me there is a no refund policy. I did not agree to any charge or purchase. The price was also not listed anywhere in the email or following page I had to contact my bank to find out how much I was being charged. The company now has cancelled my account (which is what I wanted) but has told me they are keeping my money and providing no product. This is a fraudulent business practice and there are 100s of complaint on Reddit and other forum pages about this company.

  Business response

  06/24/2024

  Hi *******,
  
  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.
  
  After reviewing your case, it appears that on June 14, 2024, you accepted an offer via email. This offer does require confirmation of re-activation on a separate landing page, which you selected. You reached out to our support team on June 14, 2024, requesting to close out your account and refund the placed order.
  
  On June 16th, you talked to one of our representatives, who shared our no refunds policy that all new members agree to on the terms and conditions. This is because as soon as your offer is placed, our stylist team immediately begins to work on your order.
  
  Given your dissatisfaction, our team canceled your account and refunded the charge on June 16th.

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Kind of sad they refused to help the customer in anyway until they were notified of a formal escalation then They beg and plead to not go that route and gave a refund in response. I believe its incredibly important to still report their behavior so they have a track record when it comes to other customers  At the end of the day, I got the refund and I appreciate the BBB for settling my case
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a box from ThreadBeast for my son to try out. The items inclosed were mediocre at best. In addition when receiving a sms text about feedback I asked was this subscription box. Yet I only received more advertisement. When choosing preferences etc it is very misleading to compare name brands they never intend to send you. I emailed about cancellation, the site doesnt provide an a clear option to cancel. My son is not happy with the box he received. Yet they never shipped a second box to justify attempting to charge my card. I never agreed to a reoccurring payment and not properly disclosed when trying to communicate via support. I dont even want a second box After continuous attempts to cancel through support they never honored my request yet bombarded me with more advertisement.

  Business response

  06/18/2024

  Hi ****,
  
  We sincerely apologize for the frustration and inconvenience youve experienced with ThreadBeast. Your feedback is incredibly valuable to us, and were committed to addressing your concerns promptly and effectively.
  
  After reviewing your case, it appears you first reached out to cancel your account on June 7th, 2024. We acknowledged on this date that by this point, you were outside the standard cancellation window outlined in our terms and conditions (which all members agree to at the time of sign up), which stipulate a 7-day period following the receipt of the last package for members to cancel their membership. Given your last box was delivered on May 14, 2024,  you were at this point outside the 7-day window (closed on May 21st). 
  Regarding the recurring charges at the moment of signup, all members agree to recurring charges as ThreadBeast operates on a recurring subscription basis. Your billing date was set for Jun 6, 2024 , and the payment did not go through. This means that your account is scheduled to be billed every month until you cancel within the designated window. At this time, your account has surpassed the cancellation window, which means it is now considered past due. ???Part of the reason we have this eligibility window in place is because once it closes, we make an investment into your upcoming order!??
  
  Regarding the brands in the boxes the items we send are very dependent on the inventory we have in hand. We use your selected brands to choose items that are similar when we dont have these in stock and when we do, make sure you receive them! We understand this may mean you sometimes receive items you were not interested in, which is why we offer free exchanges for active members.
  
  Given were committed to great customer experience, weve gone ahead and waived the cancellation window and closed out your account. If you decide to rejoin within the next 30 days, wed also be happy to assist you with a package exchange on your first box!
  
  Best,
  ThreadBeast Family

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  My card was charged out of random for $100+ while I was at work by ThreadBeast. When I checked on the transaction and called the company they said that it was due to a request to reactivate my account via a win back text or email. I havent spoken to Threadbeast or received any emails from them since 2023 or texts from them since March. I told them that I was at work and I got an email right before I called them with an offer but that my card was charged an hour before I got that email. The time stamp on the transaction was an hour before I received the promotional email and I never clicked or opened the email until I was on the phone with the complaint. They agreed to process the refund but would charge me a $20 processing fee. I went in circles with them saying that their system and workers would never reactivate an account without my permission, yet I havent received a promotion email and when I did it was when I called them and hour after my card was charged. I told them I shouldnt have to pay $20 for a mistake that was obviously done on their end. I have proof of the time my card was charged, the time I got the email and the dates of emails prior to that one. I know $20 is not worth filing a lawsuit but if others are getting screwed over with these types of charges/fees Id prefer to have a lawyer look over this case and give legal advice.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ************ I ordered a curated box from ThreadBeast under the assumption it would provide clothing close to the value of the box I purchased ($60). What I received instead was a tshirt and a pair of socks with a pair of shorts much too big for me. I decided that this was my fault and to just not use their service again. In trying to cancel my account I was charged again for another box and reached out multiple times through email for a refund since I did not order this second shipment. After emailing back in forth and receiving a portal to schedule a time to speak with a representative I was finally given a number to call. After calling directly I was informed I could not get a refund as the items had already shipped (this occurred a day after the charge). After informing the incredibly rude and antagonistic support agent *** that I would simply dispute the charge with my bank I was placed on hold and then told I could receive a refund for the charge minus a 20% processing fee. I declined this and instead contacted my bank for a dispute. DO NOT USE THIS COMPANY. The items are extremely low quality and they make cancellations purposefully nearly impossible. I will celebrate when I see their business go bankrupt.

  Business response

  06/12/2024

  Hi *******,
  

  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.

  After reviewing your case, it appears that you initially reached out to cancel your subscription via email (the one associated with this complaint) on May 26th, 2024 at 6:09PM. At this point, you had been charged for a second box. At the point of sign up, all members must accept and recognize that ThreadBeast is a recurring subscription service and are set to bill monthly unless otherwise requested. Members must also acknowledge the standard cancellation window outlined in our terms and conditions (which all members agree to at the time of sign up), which stipulate a 7-day period following the receipt of the last package for members to cancel their membership.
  
  It looks like on 2024-05-28, you chatted with one of our representatives who explained this subscription model to you. Part of the reason we have this eligibility window in place is because once it closes, we make an investment into your upcoming order! And soon as the order is placed, our team begins immediately working on your order.
  
  Realizing how unhappy you were with the subscription, we did offer a cancellation outside the window of eligibility and a refund for a $20 processing fee. This was declined and you ultimately decided to work with your bank to resolve this. 

  
  We did not bill your account past this point and your account is closed as of now. We can see you proceeded to dispute this charge, at this moment, we are working with your bank to resolve this situation.

  
  ThreadBeast Team
  

  
  

  Customer response

  06/20/2024

   
  Complaint: 21769182
  
  I am rejecting this response because: during my conversation with the support agent, I was ridiculed and antagonized repeatedly. The agent was pushy and did not listen to anything I had to say before cutting me off repeatedly. I did decline the refund due to the $20 dollar processing fee. The agent also said that my order had already been shipped out (which was not true as the charge was taken that same day). I told the agent not to refund the order because I believe the $20 processing fee is not a common business practice and that I would proceed to dispute the charge directly with my bank. The agent clearly did not listen and issued the refund instead. This lack of coordination is clearly on the businesses part as I made my steps very clear. This response also does not explain the value of the items I received in my first box being much lower than the 60 dollar charge. I would like an explanation on the 20 dollar processing fee, the training (or lack thereof) that allows an agent to ridicule a customer, and an apology. A full refund of the first order would be great, but is not necessary.
  
  Sincerely,
  
  *****************************

  Business response

  06/28/2024

  Hi *******,
  
  Were terribly sorry to hear that you had a less than satisfactory experience with one of our representatives. Well be sure to look into this experience and handle it accordingly. 
  
  As soon as your payment goes through, our warehouse immediately starts working on the package. For this reason, we are unable to cancel orders without further cost. This policy is agreed upon sign up. The reason for this $20 processing fee is to handle the restocking, stop shipment, and other related costs with a premature cancellation.
  
  Regarding the value of the box our basic plan (the plan you were on while you were a member) is advertised as follows:
  
  Basic Plan ($60) - includes 2-3 items, mainly tops and accessories
  
  It looks like you received the following items:
  
  - (1):***************, Shorts, XS, Navy, *************** French ***** Shorts
  - (2):The Hundreds, SS Tees, SM, ****** The Hundreds Dotted SS tees
  - (3):Diamond *********** Crew Socks, **** ****** ********************************** socks
  This is consistent with the way we advertise the basic plan boxes.
  
  Given that you have disputed the charge, we are unable to issue any refunds until this is resolved. Moving forward, we are working with your bank to resolve this situation.
  
  Best,
  ThreadBeast Team

  Customer response

  07/15/2024

   
  Complaint: 21769182
  
  I am rejecting this response because: some information is not factual. I did not dispute the box I actually ordered. Despite being extremely unhappy with the quality of the items received I simply accepted that I was scammed and moved on. I disputed the charge for another  box that I did not order. In order to resolve this complaint I would appreciate complete knowledge of how the customer services agents are trained to deal with these issues and what the resolution will be for the agent I experienced. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for a thread beast membership about 3 months ago. From the 1st box I was getting items I did not request, for example a wallet. I did not list a wallet. I specified no polyester of any kind including blends. They advertise ***** ****** and familiar names but the last two boxes were polyester, polyester blend from no name companies from ***** that have no tags containing materials used in product. I notified the company I would like to cancel membership but they say I have to take a five minute survey to see if I qualify. I just want out of the membership, please. Thank you

  Business response

  06/12/2024

  Hi *****,
  
  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.
  
  After reviewing your case, it appears that you first reached out to cancel on May 26th, 2024. At this point, you were sent a cancellation form, which allows us to streamline our cancellation process and ensure speedy turn arounds.
  
  You also mentioned dissatisfaction with the items you received, and we offered a free exchange, which was denied.
  
  Your account was formally closed on 2024-05-28 and you will not be charged any further.
  
  Best,
  ThreadBeast Team
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩