Reviews

Review Details

• Review fromPaulette R

  Date: 11/04/2024

  1 star
  I THINK THE COMPANY IS PURPOSELY WSTING THE TIME OF THEIR ONLINE CUSTOMERS - I ahem a 1`010 yr old LADY who accidentally hit the wrong pre-saved address - as SOON as the order was placed the customer tried to alter the shipping address - seeming NOBODY in the 3rd party delivery can do anything but apologize for inconveniences and watch the customer go berserk in a decisive AI run delivery - the website sends you in circles - THERE IS NO 1800 number - the old lady's package will be delivered to a California address tomorrow.HAD THERE BEED AN 800 number to call where a HUMAN BEING could go in on THEIR END to change the shipping the issue would have been resolved in about 15 minutes.INSTEAD>?there have been over 10 email volleys to a customer service department which is USELESS.I don't WANT a refund - I WANT COFFEE BEAN TO SEND ME THE PRODUCTS FOR FREE because THEIR POLICY and WEBSITE MADE IT IMPOSSIBVLE FOR THE CUSTOMER TO ALRTER THE OREDER IN ANY WAY ONCE THE ORDER IS PLACED - no way yo cancel their fix?SHOW US THAT YOU DID NOT RECEIVE ANY PACKAGE AND WE WILL REFUND YOU ummm THE OLD LADY LIVES IN *** - she is 101 yrs old there is no COFFEE BEAN AND TEA LEAF HERE TO GO TO ... ***??? ALLL THIS OLD LADY WANTED WAS HER VANILLA POWDER BC CB&TL make the one she likes - after 101 yrs on the planet SHE DESERVES TO HAVE THIS LITTLE COMFORT without the MASSIVE MIGRAINE COFFEE BEAN CAUSES jus NO. NOT OK

• Review fromJanet R

  Date: 10/01/2024

  1 star
  The company makes it nearly impossible to correct incorrect orders. Grubhub makes it so simple but coffee bean makes the customers jump through hoops to even file a complaint. I'd also like to add that the app in incorrect and never appropriately moved its users to higher tiers even though their FAQ says so. Hey Coffee Bean, make it easier for people to get their orders adjusted and fix your new app. It's been months already. Sincerely, an ex-employee and ex-customer.

• Review fromp a c

  Date: 09/22/2024

  1 star
  extremely dissatisfied with online store order ordered four cans each can delivered dented each can dented in different place did not order dented cans was not asked if i wanted dented cans was not informed i would receive dented cans was not given a choice paid premium cbtl emailed an apology but neither compensated nor resolved wrote that they hoped i would place future orders will not order again will not step into storefront never again

• Review fromBriana S

  Date: 05/03/2024

  1 star
  Missing *****. I am valued customer and I am upset that my points disappeared and never came back. My lifetime points is *****. I need my ***** points to be returned to my account immediately. This dropped my tier or level position for the rewards. I will discontinue using and support the company, if I dont hear back in a timely matter. I submitted a question and keep getting a generic email back.

• Review fromLee A

  Date: 11/16/2023

  1 star
  Been a customer for 23 years. If this is how it's going to be now that you've been bought by **********'m done. You sent out fraudulent emails about a contest. I received an email on Nov 2 at 7:33 am saying I won free drinks for the rest of the year. Then your company sent out an email at 1:33 pm the same day saying "Oops, my bad we had a technical glitch and you didn't win" but - to be nice - we will give you a one free drink. I never got anything. I've written to your corporate a number of times an on social media. No response. Way to go Coffee Bean. Now I made a complaint with the BBB and I will see if a class action works. I mean it costs about $500 in product to follow through. You could have at least given the one drink. But, instead, the company just ignores you. You are going the way of the mermaid and I'd rather shop small.

• Review fromSid S

  Date: 03/07/2023

  1 star
  I have a gift card for this company and I must upload it to their website before use. The website does not accept the gift card, it freezes on the last step accept. There is no telephone contact available and after 2 days of no e-mail response I am very frustrated. I like their product but their customer service is horrible. In the future I will order their product thru Amazon

• Review fromCathy P

  Date: 01/22/2023

  2 stars
  I purchased a large number of Coffee Bean Gift Cards prior to Christmas for my personal use. They were on promotion with a buy one, get one free $5 card.
  
  I paid in cash.
  
  On 4 separate occasions I drove through the Torrance location for coffee and (sometimes a pastry) and was told that my cards had insufficient funds for my purchases. Left on the cards. It was 100% Incorrect!
  
  I have been Immediately writing down any purchases on my cards on the backside using a green marker that I keep in my car door. I know exactly what the Balance was on each card.
  
  I was basically called a liar and the cards were tossed. There's always a long line so yay! the cheater's business is doing great. Complaining did zero good so I just drive on, sucking up my anger.
  
  The girls said well that's what the card says. I showed the marked amounts... that were written down to the Penny. They just shrug their shoulders and are pretty defiant and aggressive, like I'm trying to pull a fast one on them.
  It's gaslighting on the part of the window cashier.
  
  It should be Illegal to sell cards and then Load them with Less credit than is paid for. Or for your machines to read them like that.
  
  I have sufficient money to purchase coffee. It's not like I'm looking at a card and saying oh I have just enough to buy a plain or a latte or whatever coffee it is as my card only has X amount of $ on it. I have a stack of these gift cards in my vehicle. It was just a fiscally responsible choice to purchase CBTL cards.
  I chose CBTL rather than Starbucks to give my money to based upon company size. I'm
  all about helping smaller businesses. CBTL isn't small but it's smaller than Starbucks.
  
  Now I regret it and am mad that I have to feel mad when I buy my coffee. And I've got all of these cards to use up.... Ugh!
  
  Please Refund $40 to me.

• Review fromJulia S

  Date: 05/10/2022

  2 stars

  Julia S

  Date: 05/10/2022

  I love the drinks at CBTL but their ******** service is some of the worst in the business. I have been gifted two gift certificates and have been unable to retrieve them. Both times these gift certificates have been sent to my phone through text with a bit.ly link to retrieve... however, the link takes me to "My Rewards" app as normal with no gift card available. I tried on my phone, iPad, laptop, and desktop. I have reached out to ******** service now 4 times (3 times through their online submission form for guest ********* and once through email to the email address provided on the website). No response and it has been a MONTH. My friends have been charged for these gift cards but I have no way of getting to them. When I visited a store to ask them in person what to do, the only answer I got was "Yeah there are problems with the app." That's unacceptable. There is no way of talking to a person in ******** service and they do not respond to any submissions through guest *********. So although I love their drinks... I'm not going to be spending any money there until I am able to gain access to the money they already have in these gift cards! My advice is to NEVER USE THEIR EGIFT CARDS or do anything that would require communication through their ******** service.

  Coffee Bean & Tea Leaf

  Date: 05/27/2022

  Hello Julia, I am very sorry to hear of your negative experience with CBTL. After looking into the issue, I do see that you have been assisted. That is great to see. I will be happy to share your feedback with our Guest Relation Team. Thank you and have a great day!

  Julia S

  Date: 05/27/2022

  I was assisted after more than a month of waiting for it to be corrected. CBTL had the money but I had no way of accessing it for over a month. Then to get my gift cards I had to do all of the work. Through horrible business practice on their end, I had to go back to the people who bought my gift cards a month prior to ask them for the information... and in this circumstance it was completely embarrassing. Then CBTL reached out to them a second time to confirm they did indeed purchase the gift cards... this time, it was HUMILIATING. How is it possible that CBTL would not already have that information somewhere in there database?! A gift turned into a nightmare. Gifts that were meant to be comforting in a time of extreme grief and instead made all involved feel horrible that it caused more work for me... all while intensely grieving. Everything was 100% the fault of CBTL's broken app and awful business practice and ******** service. I had even had to ask for a verbal apology... even that wasn't offered or given until I brought it up. Nothing was done to try to make things right besides simply retuning the money they kept for over a month... even after the several HOURS I spent over that month writing, visiting 3 CBTL locations, and tracking down info from the gift givers. I should not have had to go through ALL of that without so much as an apology for it. I should have received even more to right the MANY wrongs in their part. If this was handled with an once of compassion **** would have kept 3 loyal customers (myself and the two gift givers)... but instead have lost them.