Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I tried to rent an apartment at *****************************************************************. We dealt with a leasing agent from red Oak properties, who essentially brokered the lease, ran the credit collected all funds. The leasing agent sold us a property that he clarified on numerous occasions had the amenities we needed, which most importantly, were a bathroom sink, and a full size bed. It was brought to our attention several times, and by numerous parties that he had misrepresented the facts And was giving misinformation all along. It was not my impression that any of this was intentional, but he just didnt seem to be well trained or know quite what he was talking about. We were repeatedly apologized to And told they would honor the. details. We were told they had been having problems with this leasing agent and several other situations like this had been happening prior with this agent. We then started communicating with the actual property manager, and tried to move in. When we got there, we were surprised to see that our unit was not move in ready. It Had trash and belongings from the prior tenant in it and was filthy. It had not been cleaned at all. The floor was covered with hair and dirt the refrigerator and freezer were filthy with food and spills there was gum on the bathroom floor and stains all over the Furnished chair and ottoman that appeared to be something very nasty. in addition, the bed was a twin size bed, and there was no sink in the bathroom. We called the property manager, who then met on site. He was shocked, and had again apologized. He let us into a couple of other units to see if we could shift over to something else that had the amenities we had requested to lease and were told were in this unit. He further let us know that even more of the information we were giving from the leasing agent was untrue. The manager said he would be in touch with the owners to find a resolution, perhaps shift us to a different unit. Or at least just not deposit our money. Their resolution is now that they will not give back our money, but they will keep our deposit. We still have not even moved in!. the manager told us he we would make things right, and had hoped that we could just shift to a different unit as described by leasing agent. The owners apparently could care less of their mistakes and rather than resolve anything would just like to steal our hard earned money. We have not even possessed the property and they want to keep our money that was paid for an apartment we still dont have. We would be happy to have the apartment promised or simply dont deposit our money. This was all expressed and agreed upon with manager the night we tried to move in, but couldnt. He took the weekend he said to get approval from owners to resolve the situation. Apparently, it would be easier for them to steal our money for no reason and move on to the next. Manager has pics and notes he claims to have provided owners. Apparently, according to manager, this is the owners decision ( to not make anything right and simply steal our money) because they CAN. The lease was signed.

  Business Response

  Date: 03/21/2024

  We sincerely apologize for the inconvenience you and your daughter have experienced with your leasing process at ********************************************* Please be assured that we have taken immediate steps to address and rectify the situation.
  Your experience has highlighted areas where we need to improve, and we are committed to ensuring this does not happen again in the future. We have reviewed the circumstances and have taken appropriate actions to resolve the issues youve faced.
  Thank you for bringing this matter to our attention. We value your feedback and are here to support you through this process. Should you have any further concerns or need assistance, please do not hesitate to contact us.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting major code violation and tenant right violations committed by the landlord of the unit I live in as well as the property management group who manage the location. I have had 6 instances of my plumbing backing up causing raw sewage to spill into my apartment and has not once been properly dealt with by my property management group. I am seeking compensation in the form of a lease break from my property management group due to the severe issues that have been present for the last 6 months of my tenancy.

  Business Response

  Date: 03/27/2023

  We accept. He can vacate without penalty 

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past eight months of my residency at Petite Court, I have been experiencing constant discrimination and unfair treatment. This treatment violates all fair housing laws. I am forced to listen to constant domestic violence happening in the unit below me. Not to mention the constant bullying and attacks that the residents below me are putting everyone in the building through, it is getting extremely uncomfortable for me to walk to and from my car while the couple is fighting publicly and physically. They fight every single day during all hours of the night and morning. The management company has refused to help us, and take any sort of action. I do not appreciate this unfair treatment. I have been spoken to in such a rude manner by the property manager as well as the *********************** These people do not take my concerns seriously and my life is at risk. My request to be released from my lease without any penalties and receive my full deposit back.

  Business Response

  Date: 03/24/2023

  Thank you for bringing your concerns to our attention regarding the noise from another tenant. We understand that this can be a frustrating experience and we apologize for any inconvenience this may have caused you.
  Please note that we take all complaints seriously and we have been actively working to address the issue of noise from other tenants. However, it is important to note that we are limited in what we can disclose about other tenants and their pending actions due to privacy laws and regulations. We understand your frustration with this, but please know that we are taking appropriate steps to address the situation and minimize the disturbance.
  Regarding your request to be released from your lease, we are sorry to inform you that we are unable to approve your request at this time. As a landlord, we have an obligation to ensure that all tenants are able to peacefully enjoy their living spaces, and we take this responsibility seriously. We will continue to work to find a resolution to the noise issue and we appreciate your patience and understanding in this matter.
  Please let us know if you have any further concerns or questions, and we will do our best to address them promptly.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the majority of my residence here, I have dealt with a noisy neighbor. (I can provide more detail into this if needed) My building has had 3 different property managers. All of which I have contacted and have asked for a resolution to this problem. I have resorted to emailing Wilshire Properties directly 2 or 3 times about it as well. Nothing has been done besides me being told the tenant will be spoken to. I have tried leaving notes for the tenant also to no avail. I have seen multiple different people frequent the unit as well as long breaks of activity in between, leaving me to suspect the unit is also being sub leased. Care of the building is sub par to say the least. I have had multiple packages stolen from the mailroom. There is a frequency of unsavory transients or patrons that hang around the building and will leave gates and doors propped open or stuff objects into the doors to prevent them from closing. When I expressed these security concerns to any property manager again nothing was done. They seem to only post papers in the hallways.

  Business Response

  Date: 02/24/2023

  Thank you for reaching out. We have been diligent about contacting the tenant next door to you repeatedly about noise complaints. The policy of 10 pm - 7 am quiet hours is strictly enforced, and we hope to continue to help you with this matter. The best way to resolve these issues is to contact your manager directly or call in to our office. ************

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landlord not providing repairs within a legal timeframe, dangerous living situation, and lack of communication. I have also filed a complaint with the ** Housing Authority which is inspection the building and unit Monday 24, 2022 at 2:15pm.

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/02) */ Hello, Here is the timeline of what occurred. 09/07 - No gas to stove or dryer Sent TECH, tenant scheduled for the next day. - Completed. 09/14 - Fan in bedroom TECH tried scheduling with the tenant, Gave the tenant direct number to *******. She wouldn't work with them. - No response from the tenant to schedule. 09/14 - Water smelled like "Sulfur" HIS did a big job to resolve the issue - broken pipe. - Completed. 10/20 - Roaches on the property Let her know there is a regular service and offered to have her unit treated as well, she refused. 10/20 - complained that her toilet wasn't changed - Toilet replacement job. When I was at the property her dogs were in the unit so we did not enter. - Tenant refused (job not completed) 10/20 - Window screen missing, fan in ceiling needs to be reinforced ****** tried scheduling with her. She is being difficult and does not let anyone in the unit when she's not home. - She did not work with ****** to schedule the repairs. 10/20 - complained about fire pits and bbqs being too close to the building. I posted a notice to all tenants to keep all fire pits and bbqs at least 10 feet away. Anyway, anything left too close will be tossed. - Completed. 10/20 - Unsafe walkway Walked the building. Don't see what she is talking about - The walkway is fine. We don't have any other work orders from her, but she claims that she sent more. We don't have anything else. I asked to send me a new list and she refused.