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Business Profile

Commercial Real Estate

Crexi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Real Estate.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our experience with Crexi has been extremely disappointing. We were misled into a 12-month contract, believing that after three months, we could choose to cancel or continue. However, when we attempted to cancel at the three-month ***** we were suddenly told that we were locked in for the full yearsomething that was never disclosed upfront.Not only did Crexi fail to provide any value, but we also lost both time and money. Despite numerous attempts to speak with managers and request a cancellation due to our dissatisfaction, they refused to accommodate us. Their customer service was unhelpful, and their rigid policies feel deceptive.We strongly advise against using Crexi. If youre looking for a commercial real estate platform, ******* or any other service would be a far better option. Save yourself the frustration and avoid Crexi at all costs!

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a Crexi membership in June 2023. The service was not as advertised. Crexi is a real estate platform and I was told that it had tools for prospecting such as landlord and owner information. Most of the info was incorrect or outdated. That was a major part of why I signed up. I was unhappy with the service at the time but they wouldn't let me cancel as I had signed a 1 year agreement. When I was up for renewal in June 2024, they automatically renewed my membership and told me there was no way for me to cancel. I have continually tried to cancel since then but they won't let me. I am fed up with paying them as its not cheap. It is $272 a month. If you see the ****** reviews and other chatter online, most Crexi clients have similar stories to mine.

  • Initial Complaint

    Date:12/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st written request for cancellation 12-16-24 1st charge 12-21-2024 Bait and switch- offered a product without limits and once comitted they place a monthly limit on feature uses. $200/month for 12 months

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I upgraded my subscription with CREXI last year. More than one time, I called to tell them I wanted to cancel. I was told that I needed to wait a year, until December. Nowhere on the website is access to our contract, to our commitment date, to our payment information, nothing. They told me they sent an email with the title The email was title "PRO/Plus Renewals - 12 Month - Auto - #1."I never received it and/or nowhere in the title mentions CREXI. I think it is unethical, and unprofessional and now they said I can't cancel, I need to do another year with them. I can't afford this anymore, I need help!

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ****** up for a 1 year subscription, with two months free and the contract stated" 2. Free Term Crexi agrees to provide Customer a Pro membership free of charge for the first months of the Initial Membership Period.Crexi and Customer agree that this free term does not allow the Customer to terminate the Agreement during the Initial Membership Period. I continued my membership and reached out on 11/19/2024 to cancel, I was told my renewal period had passed and I was unable to cancel, I never received a renewal notice, they state they sent one on 07/01/2024 at 10:01am, I have not record of this in my email inbox, trash or spam folders and provided a screenshot to them of my inbox, they refuse to work with me to cancel evwen though the custoer service emai states "As a company, we pride ourselves on being one that operates with the highest levels of integrity, honesty, and compassion. " I highly dobut that after reading the BBB reviews and Goole reviews, it seems as thoguth they have a long history of deceptive business practices.

  • Initial Complaint

    Date:05/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother and I were completely mislead about the product. Crexi called us every week to set up a call to upgrade our account to the pro version. We told them multiple times we were not interested. Eventually we took a call with an employee who said we could get a free two month trial and that we could cancel at anytime. On the zoom call the employee said we had to fill out paper work to ensure his quote but we wouldn't be charged until after to months if we wanted to continue using the service. They charged us after the first month $400 which we told them we were given a two month free trial. After 45 days we told them we would like to cancel our service. The customer service agent wasn't answering any emails & calls for over two weeks when we tried to cancel our service. We went to the manager who is in charge of the east coast and spoke with him on the phone. Originally he said it is impossible to cancel the product after we were told multiple times on the zoom call that we could cancel. After speaking with ********* boss they said that they would cancel our service which we were happy to hear. We received a call two days later from our customer service agent stating that the head of the east coast doesn't have the power to cancel your contract and that it is impossible to cancel unless the person passes away.Additionally, they had use on auto renew after the first year was to run out which was never mentioned. As of 5/22/24 no one is answering the phone or emails. This product doesn't have much to offer and the employees just lie to their customers to get them locked into a contract that they on the front end you can cancel which is a complete lie.

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My twin brother and I run the retail sector at a brokerage company in **. We get offered many promotions on technology services to use in our business, which in turn helps advertise the companies product. Crexi reached out to us every week to schedule a zoom meeting to learn more about their services. During the zoom call we were offered a two month free trial run to get an understanding of the platform. They would not get off the zoom call and pressured us to sign paperwork and provide credit card to ensure his quote. We were told we could cancel the services at anytime. After the first month they charged the credit card for $400 for the serrvice. Prior to the free trial ending we reached out to the company and told them we were not interested in the service. They told us we were locked into a contract for 12 months and it would be impossible to cancel the subscription. We were completely misled and lied to on the zoom call when we signed up for the free trial. Crexi never reached out during our free trial to see how we liked their services or if we wanted to continue to use their platform. After following up with Crexi for three weeks we finally spoke with a senior executive. On the phone call he said he would be able to cancel the subscription. The credit card has been charged again this month and no one will answer our emails or calls at Crexi. We are looking for a refund and to cancel our subscription ASAP. I high reccomend anyone in the *********** Industry to stay away from Crexi as the only thing they care about is getting your credit card information. Their customer service is horrendous and it takes days to get anyone on the phone.

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trail for $260/month and was told that I could cancel during this time. I reached out to cancel after the first month and they charged me again. I contacted customer service and they said they could not issue a refund. I told them again that I wanted to cancel. To make matters worse, they just charged me a third time. Now I am out almost $800 and the company refuses to cancel or return my money. Please avoid this company - they will steal from you!

  • Initial Complaint

    Date:04/17/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 20, 2024, I signed a 12-month contract to enroll in CREXI Intelligence membership, with a monthly fee of $250. I received the first month for free.On March 20, 2024, I emailed the CREXI support team to cancel my one-year agreement due to consistently low data quality, including numerous errors in property and owner information listed on their website. I ceased using their service as of March 20, 2024. Despite this, they charged me $250, and I have also filed a dispute with my credit card company. CREXI has threatened to send my account to a collection agency and damage my credit.I am willing to pay the initial $250 membership fee to cover the first month, but I do not wish to make payments for the remaining 11 months, as I have no intention of continuing to use their service. I would like to cancel the one-year contract with them immediately.I can pay them $250 to cover the first money membership fee but I don't want to make payments for the remaining 11 month as I have no intention to use their service anymore. I would like to cancel the one year contract with them immediately

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have unsubscribed from the emails 4 separate times and contacted customer support, but they continue bombarding me with emails.

Crexi is NOT a BBB Accredited Business.

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