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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My return Order4036499 was received by them on May28 confirmed by email from themwith a promise of 5 days to get my money back. It is June 5 and still no money back. They DONT offer a phone number to call and talk to someone.I want my money back!
Business response
06/07/2024
Hi ****,
Thank you for reaching out! We understand how frustrating it is to wait for a refund, especially when you're unable to find contact information. Our sincerest apologies for any inconvenience this may have caused. Our phone number is *****************, and you can reach us anytime during our business hours, 6 AM - 6 PM PST.
We checked into your case and can confirm that your refund has been processed. You should have received an email notification about this, and can expect the funds to settle to your original payment method in the next few business days.
If you have any further questions or need additional assistance, please dont hesitate to contact us. Were here for you!
-Honeylove TeamCustomer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have several issues with the expensive brand Honeylove.1) The say 30 day return. They do not state that the tag still needs to be on the garment to return. How do you know if the garment works for you if you do not wear it for at least a day. And that is exactly what happened to me. I purchased the tank and it continually rolled up on me. Don't buy the tank it roles up. 2) I also purchased a waist cincher. It had huge bars that poked out and hurt. I did not take the tag of the waist cincher I knew immediately this monstrosity. 3) When I went to return the the two items I purchased one with tag off and one with tag on. The website said that I could not return either of the items.Honeylove is a huge scam. I will be posting this review everywhere I can. Honeylove is not cheap. I expected more.Business response
05/02/2024
Hi ****************,
Thank you for sharing your experience with us. We apologize for any confusion regarding our return policy. Your satisfaction is incredibly important to us, and we've already processed a full refund for your items. We're committed to making our policies clearer based on your input and appreciate you taking the time to leave this review. Please dont hesitate to reach out if theres anything else we can help with!
-Honeylove Team
Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sept 14th, 2023 ordered 2 bras,returned Oct.4th, 2023 they did not fit. I have contacted them and they want a tracking number that I don't have I had trouble on the website trying to do a return so I just put them in the mail and sent them back. I didn't keep the postal receipt..Order #*******.Business response
10/25/2023
Hi *****,
We understand that your experience with Honeylove has been disappointing, and apologize for any inconvenience you faced during the return process. Please know that we are fully committed to resolving this issue for you!
We see that one of the Supervisors on our support team was able to connect with you, and can confirm that your refund has been processed as requested. You should be all set now!
Thank you so much for giving Honeylove a try, and for your feedback. Its extremely important to us, as it helps us improve our products and services <3
If there is anything else we can do to assist you, please don't hesitate to reach out.
- Honeylove Team
Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ORDERED THREE UNDERGARMENTS USING THE SIZING SUGGESTED BY THE COMPANY AND ALSO UNDER THE ***** THAT THERE WAS A 30 DAY ****** FREE REFUND POLICY. I GET THEM TRY ON ONE PAIR AND THEY DON'T FIT GO TO SET UP A RETURN FOR THE OTHER TWO UNOPENED GARMENTS, OH NO CAN'T DO THAT. WHAT AM I SUPPOSED TO DO WITH THIS PRODUCT IT DOESN'T FIT AND SINCE THEIR FIT GUIDANCE DIDN'T WORK FOR ME I DON'T WANT ANYTHING OFF OF THEIR SITE. I HAVE TRIED CALLING AND EMAILING AND AM NOW ALMOST PAST THE 30 DAY WINDOW TO RETURN WHICH I THINK THEY DO BECAUSE THEY KNOW THEY TAKE FOREVER RESPONDING TO INQUIRIES.Business response
07/28/2023
Hi *****,
We sincerely apologize for the frustrating experience you had with us. We understand how disappointing it can be when the garments don't meet your expectations, and also acknowledge the inconvenience you faced while trying to set up the return. Please know that we are fully committed to resolving this issue for you.
We are glad to see that our support team was able to connect with you and that your refund has been processed as per your request. Thank you for bringing this matter to our attention and giving us the opportunity to make it right.
If there is anything else we can assist you with, please don't hesitate to reach out. We are here to help!- Honeylove Team
Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought a pair of jeans online from the company, jeans didn't fit so I requested a return. It had been 2 weeks and I didn't get a response from the company so i returned the jeans to the business address listed on the website. I didn't get a refund for the jeans I returned so I contacted by bank to dispute the charge. About 2 months later the company disputed my claim and I was charged for the jeans again although I returned the merchandise to the business. I contacted Honey Love and they claimed they hadn't received the jeans and told me the return address was incorrect and that they handle returns through their online portal, however their is no link to an online portal for returns on their website. They proceeded to tell me I needed to provide the tracking number and shipment details in order to find the lost merchandise so I went to ups to get that info and I provided it to the company and still have no resolution and wasn't refunded my money back.Business response
08/11/2022
Business Response /* (1000, 19, 2022/08/11) */ Hello, Thanks for reaching out. The situation you've described definitely sounds frustrating, and we want to do everything we can to help. However, we do not sell jeans, and don't see any orders associated with your name, email, or phone number in our system. Is it possible this was complaint intended for another merchant? If you have a Honeylove order number, or alternate contact information that may have been used to purchase, we'd be happy to look into this further for you. -Honeylove Team Consumer Response /* (2000, 23, 2022/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) So Recently visited the company website from where I purchased the jeans and they changed their name...very shady. The company is now called Honey Pink. Honeypink.com This is why their was confusion about the company. Their website says they are located at **************************************************************Initial Complaint
09/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I placed an order on 8/3 and it has yet to be shipped and I've gotten no resolution through speaking with the company. I ordered two body suits, which the website said was in stock. The website also notes items ship in 2 business days. This is false advertising as mine have yet to ship and the website continues to state this false info.Business response
09/17/2021
Hi BBB team,
Thank you for raising this issue.
We see that when the order was placed on August 3rd, it was for a pre-order that was scheduled to ship on August 10th. We did face an unexpected delay with receiving the inventory and unfortunately that meant that there was a slight delay in shipping this order to the customer.
At that time, we processed a full refund for the order and expedited the shipping to next day air so that the items would arrive as fast as possible once they were received at our warehouse. From the *** tracking number (1Z9X67F00100946287) we can see that they were delivered on 8/17.
Please let us know if there is anything else that we can assist with.
**************************;
Director of Customer Experience
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.