Complaints
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for 2 bras on March 4, 2025. When I was checking out it asked which shipping I wanted, I choose standard, it said it would arrive by March 10, 2025. I would have changed it if it provided me information that it was going to arrive later because I leave for a deployment for 3-4 months on the evening of March 10, 2025. I tracked the package and it hasnt left been in ******, ** since March 6, 2025. I called Honeylove customer service and they told me the estimated arrival date was March 13, 2025. KY is only a 6 and a half drive to *******, so why is it going to take 7 additional days to get my package? I told her thats not what it said when I placed the order and to cancel my order. She said she couldnt and there was nothing she could do. Now Im going to get 2 bras that I needed after I leave and will be sitting on my front porch for 3-4 months, In addition, I will miss the time period to return them for a refund.
Business Response
Date: 03/15/2025
Hi ******,
Thank you for reaching out! We understand how important it is to receive your order on time, especially when preparing for a deployment.
We looked into your order, and it shows that the package was delivered early on March 10, so it should have arrived in time for your departure. We hope you received it and that your new bras are everything you needed!
If you have any questions or need assistance with anything else, please dont hesitate to contact us. Were here for you!
Honeylove TeamCustomer Answer
Date: 03/17/2025
Complaint: 23031753
I am rejecting this response because:I dont know why records show the bras were delivered on March 10, 2025. I was at home on March 10, 2025 until 7pm and no package was delivered! It was delivered on March 11, 2025 at 4:20pm. I have a front door video clip of when it was delivered.
Sincerely,
****** *********Business Response
Date: 03/25/2025
Hi ******,
Thank you for following up. We understand how frustrating it must have been for your package to arrive later than expected.
While the shipping carriers tracking showed a delivery date of March 10, carriers sometimes mark packages as delivered early, which can understandably cause confusion. Apologies for any frustration this may have caused!
We're glad our customer service team was able to assist and see a full refund has been processed for your order.
If theres anything else we can do, please dont hesitate to reach out.
- Honeylove TeamCustomer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $113.76 for two crossovers bras and I followed the size ***** they have. Received the bras and they were way to small. When I went online to start a return it said it was too late for a return or exchange. I think that is lousy. Now I'm stuck with two bras that don't fit. Won't be ordering from this company again.Business Response
Date: 03/04/2025
Thank you for sharing your concerns, *******, and were sorry to hear that your bras didnt fit as expected!
We do have a 30-day return policy, but we understand that sizing can be tricky, and we want to make sure youre taken care of. If you reach out to our support team at *********************************** theyll be happy to assist you and explore options to help resolve this.
We appreciate you giving Honeylove a try!Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bras had padded cups that folded up inside the bra when washed and line dried. I could not unfold the padding and thus could not use the bra. 3 bras from them and cannot wear them. $167.69 and they are not wearable. Company says too bad. Only wore them 2 or 3 times. Washed according to instructions.Business Response
Date: 01/12/2025
Thank you for sharing your concerns, *******, and were sorry for the frustration this situation has caused!
We use removable cups to provide flexibility, as everyone has different preferences when it comes to fit and comfort. That said, were always working to improve our designs, and feedback like yours is incredibly helpful. We will definitely keep this in mind for future updates!
Our team has contacted you to resolve this matter, and we hope youre satisfied with the outcome :) If you have any other questions, dont hesitate to reach outwere always happy to help!
- The Honeylove TeamInitial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i HAVE NOT RECEIVED MY ORDER ORDERED 11/29, **** *******. 9833 4TH NW BOX I ALBUQUERQUE NM. ************. THIS IS A LAND LINE, DO NOT GET TEXT MSG ON THIS LINE. MY CONFIRMATION NUMBER IS MXJNDUJX8. YOU CAN TEXT ME AT THIS # ************.PLEASE LET ME KNOW WHAT HAS HAPPENED TO MY ORDER. OR CREDIT MY ACCOUNT.Business Response
Date: 12/23/2024
Hi ****,
Thank you so much for reaching out!
We attempted to contact you on the number provided, but unfortunately, we werent able to connect. Weve reviewed the order details you provided but couldnt find any records under your name, phone number, email, or confirmation number. It seems this order may have been placed with another company. We recommend double-checking your order details with the correct retailer.
We apologize for any confusion and hope this gets resolved for you quickly.-The Honeylove Team
Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Honeylove on 11/17/24 for 1 LiftWear Cami Top and 1 Boldness Tank. The order confirmation was for 2 Boldness Tank. When ordering I used the size chart to order the correct size. When I received the order with2 Boldness Tanks, they were obviously much too small. I did not even try them on. I attempted to use the return process, immediately, and it indicated item not returnable. I have made several attempts to contact their online Support and have left two emails but have not received any response. The total charge for these items was $127.19. I cannot use these items. They are in their original packaging and I wish to return them and receive a complete refund, please.Business Response
Date: 12/12/2024
Thank you for sharing your concerns, ****, and were sorry for the frustration this situation has caused!
After reviewing your order, we can confirm that two Boldness Tanks were purchased, and while these items are marked as final sale on our website, it looks like our team made an exception and has already processed a refund for you :) You should see that amount returned to your original payment method within 5-7 business days.
We apologize again for the trouble and appreciate your patience as we resolved this for you. If you have any further questions, dont hesitate to reach outwere happy to help!Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted this advertiser speaking to a representative SEVERAL TIMES asking them to stop sending text messages to my phone ********** and they HAVE ignored my requests. Honeylove: LAST CALL for up to 60% OFF + free shipping on ************* extensions. No do-overs. No messing around.The Cyber Monday Sale ends tonight: ****************************************************Business Response
Date: 12/10/2024
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience! We understand how important it is to manage your preferences, and we appreciate your patience. As you did not opt out using the word "STOP," which would have unsubscribed you immediately, there was a slight delay in processing your request. It took two business days to manually remove you from our SMS list after your request was escalated. In the future, you can easily opt out of our text messages by texting "STOP" anytime. If you have any other questions, were here to help!Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a 2 camisoles from Shapermint for a total of $34.83 on 8/23/24, including shipping,Now I've been charged $4.99 each month for ??? don't know what. I did not agree to it or sign up for anything.Tried to cancel my "subscription" tonight - 10/30/24 - told me there was an error and I should try **********, please!!Business Response
Date: 11/01/2024
Hi, *****!
It appears theres been a mix-up, as we are Honeylove. As you purchased from **********, we recommend contacting their customer service for assistance with your order and any subscription issues :)
If you have questions about Honeylove or our products, please dont hesitate to reach out! We're happy to help.
-The Honeylove TeamInitial Complaint
Date:10/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered bras. Charged shipping and handling when it was supposed to be free. a couple of days later bras were shipped. No bras yet and now they are on their way back to ********. I called was not able to speak to customer service. Automated system advised shipment canceled refund given. Not sure who canceled BUT DEFINETILY NO REFUND GIVEN. No doubt another vindictive nasty *** of Honeylove.Business Response
Date: 11/01/2024
Hi ***,
Thank you for taking the time to post here. Were truly sorry to hear about the confusion regarding your order and the frustration you experienced with our customer service.
We checked into your order and can confirm that we processed your refund on October 29th. Please allow 5-7 business days for it to settle back in your original payment method.
Good news: according to ***, it looks like you should have received your package on October 30th! Please feel free to keep it as a gift from us <3
If you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help!
- The Honeylove TeamCustomer Answer
Date: 11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid ****** for my order which was returned to you. I received $131.32 for the returned bras. What happened to the $27.69 difference?Business Response
Date: 10/23/2024
Thank you for sharing your concern, ****!
We were able to look into this and see that the $27.69 difference was due to the Honeyclub membership ($24) and package protection ($3.69) included in your original order. The $24 was refunded to you on September 23rd, and the membership has been canceled. Please note that package protection is non-refundable. You should be all set now, but if you have any further questions, feel free to reach out to our team at ************************************************************.
- Honeylove TeamInitial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bra on 9/15/2024. I tried the bra on and I did not like the fit. Honeylove has a complete return process with 30 days of ordering. All I did was try bra on and returned straight to the package I received the bra in. I printed out the return label and place the undamaged bra back in the original bag and package and returned the bra within the 30 days. I just receive a notification that I was only receiving partial refund. They only refunded shipping and tax. I spent over $70 and all I receive back was $7. This company is dishonest!!Business Response
Date: 10/17/2024
Hi ***,
Thank you for reaching out; we're sorry to hear that your recent experience was not as expected. We take feedback like yours seriously and want to ensure that every customer is satisfied!Upon reviewing your order & return, we can confirm that you were initially refunded $69.12 for the item and applicable tax. The remaining $7.37 was for the original shipping fee and package protection, which are non-refundable per our policy. However, as a gesture of goodwill, weve processed an additional refund for the $7.37 so that your total refund is now $76.49.
We hope this resolves the issue for you. If you have any further questions or concerns, please dont hesitate to reach out to our support team directly :)
- The Honeylove Team
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