Business ProfileforCredit Repair Cloud

The company does not honor its 30-day refund policy. I canceled my account and requested a refund of the $997.00 on 22 Apr 2024. I received an email confirmation that everything was canceled. As of 10 May 2024, I have not received a refund. I attempted to call them on several occasions but their customer support number is for a different business. They only respond to my email support ticket when I make a complaint post on their ******** page. After I complained the first time 25 Apr 24, they asked for more information, stating that We have used the email ********** but have not been able to locate the MasterClass charge. My account is under that email and as of today, the profile is still there with a Cancelled Status and a credit of over $900.00. Not sure why they cant see it. I sent them a screenshot of the PayPal transaction and of my credit on their website I got no response. After several emails to customer support and post on several of their ******** pages, they responded on 9 May, stating: Our Finance Team has been working on the information of your account because the service was purchased via PayPal and that normally requires an additional process to complete the refund.FROM PayPal Here's how to issue a refund:1.Go to the Resolution Center.2.Select Open Cases and find the transaction.3.Click the Case ID in the Case column.4.Click Issue Refund.5.Enter either a full or a partial refund amount to resolve, and add a note if needed.6.Click Issue Refund.This is a 20-second process, not a 20-day process.Looking at other BBB complaints, CRC says they attempted refunds for other customers, but could not because the customer started a dispute with PayPal. This is NOT factual. If the case is in resolution / dispute, the merchant just has to issue a refundcase closed. I have all of the emails and screenshots to backup my claims.