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ComplaintsforCredit Repair Cloud
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Complaint Details
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Initial Complaint
09/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 20th, I made the purchase of one of Credit Repair Cloud's plans that cost $997 after watching a video of ****** ***** in which he says that if I find out that this is not for me, there is a money back guarantee. Well, after taking some of the trainings and learning more about what is required, asking questions in their ******** group, etc, I decided that it wasn't for me. So I sent a message explaining that I want my money back as stated in the video. They responded that the refund period was only 30 days (I was 6 days past; the message was sent on Sept 26th), and without having that transparency before I bought, I would not have bought it at all. The company is under ********** from the federal government and I have no faith that they are doing business in good faith, but instead are essentially snake oil salesmen that will say anything to get that sale and not follow through on claims.Business response
07/20/2022
Business Response /* (1000, 8, 2021/10/15) */ We received the customer's inquiry on September 26t. As he stated, he was a week off our 30 day money back guarantee. We have reached out to him on another platform so that we can find a resolution.
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Customer Complaints Summary
11 total complaints in the last 3 years.
7 complaints closed in the last 12 months.