Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: TAB/SUNBIT Account #: 9699**** Balance: $2,049.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 04/14/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with SUNBIT, *** Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

  Business Response

  Date: 04/14/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with TAB/SUNBIT Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

  Business Response

  Date: 04/14/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. 08/24/2024 bank withdrawl for service not received ****** 2. 11/26/2024 bank withdrawl for service not received ****** 3, Sent to collections on March 24, 2025 4. 09/24/2024 and 10/24/2024 bank withdrawl for service not receved ****** Sunbit does not dispute.5. ****** total amount for dental work, applied for credit on 08/22/2024.6. Did not receive any dental work for the service in which credit was approved for.7. Contacted Hilton dental 08/26/2024, cancelled dental service appointment.8. Contacted Sunbit **** 8/26/2024, to stop payment on service not received.9. Sunbit **** 08/26/2025 requested that consumer (me) contact Hilton dental again and tell them to send back ****** to Sunbit ****, consumer contacted Hilton dental and relayed request.10. 09/24/2024, 10/24/2024, 11/24/2024 Sunbit *** withdrew on my account ****** each *******. 02/01/2025 ***************, consumer banking institution completed research and determined consumer was not in debt to Sunbit **** Consumer account credit back, is permanent.12.03/24/2025 Sunbit **** is atempting to collect on two of the months, half of the total amount the original dental service costed, that was never received and disputed with consumers bank and resolved.13. Sunbit **** threatens to report debt to consumer reporting agencies. A collection that is fraudulent.14. Sunbit **** conflict is with ************* in ********, **, not consumer.

  Business Response

  Date: 04/15/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you that a fraudulent account has been opened in my name with TAB/SUNBIT. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: TAB/SUNBIT Opened Date: 8/4/2023 Account Number: ********High Credit: $291.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Furthermore, I would appreciate it if you could provide confirmation of the account's closure along with any relevant documentation regarding the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 04/14/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the alleged debt with **********************. I have no contractual agreement with *******************************, and they have failed to provide the original contract bearing my signature as previously requested. In the absence of such documentation, I do not acknowledge or accept responsibility for this alleged debt.

  Business Response

  Date: 04/14/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking the bank account and discovered these charges that I am now attaching to this complaint. People now a days want to make money here and there and some do it stealing. I have not purchased any products from this company, nor have I started any type of memberships. I have never heard of this company. I called my bank, and they have no phone number for this company. I need my money back asap!

  Business Response

  Date: 04/11/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving threatening letters asking for payment on an account we do not have. It is for a loan taken in ******* for auto work, we do not live in **, we live in **. This is the 2nd letter we have received. I want this company to cease and desist, they have the wrong person!!! Weve never even heard of this company.

  Business Response

  Date: 04/10/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  Business Response

  Date: 04/10/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  Business Response

  Date: 04/10/2025

  Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we will respond directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.