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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
im not liable for this debt with TAB/SUNBIT, i dont not have a contract with TAB/SUNBIT, they did not provide me with the original contract as requestedInitial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Name: **** Puga ********* Address: ********************************************* DOB: ********** Last 4 of SSN: 6366 Date: 09/06/2024 Bureau Name: ***************** Address: ***************************************** Recently, I did an investigation on my credit report and found several items on there to be inaccurate.Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1. **********************, Account#: ******** - This account is being reported inaccurately, please remove this from my credit report immediatelyBusiness response
09/23/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sunbit/********************************* sent me a Notice of Adverse Action , Application No. ********, for an application for credit I DID NOT MAKE NOR AUTHORIZE from ***** **** OptimEyes on 8/7/2024. I did make a purchase on that day from OptimEyes with my Mastercard. I want this unauthorized access to my personal information investigated as it represents a serious security breach. I have frozen my credit bureau accounts pending resolution of this matter and intend to pursue further. I would like this complaint filed publicly and measures taken to address this issue.Business response
09/26/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to formally complain to Sunbit concerning a refund of $500 that was promised to me but has not been provided.On August 13th, I had a dental procedure for which Sunbit provided financing. During this process, I was informed by a Sunbit representative that I would have to put down a downpayment of $500 related to the procedure. Once the procedure was over I would be charged $249.27 monthly. Due to recent financial struggles, I decided against the procedure altogether. When I spoke to someone from Sunbit I was told that because I was not going to proceed with the procedure that I would be provided a refund for the downpayment of $500. However, despite multiple attempts to obtain the refund, I have been repeatedly denied. I have contacted Sunbit on several occasions to resolve this issue, but each time, I have been met with unfulfilled promises and denials. This situation has caused me considerable frustration and inconvenience.I believe that Sunbit's actions in this matter are misleading and unfair. I am requesting that the BBB investigate this issue and assist in resolving this matter by compelling Sunbit to honor their promise and issue the $500 refund that I am entitled to.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue as soon as possible.Sincerely,****** MontrealBusiness response
09/23/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to dispute a fraudulent account reported by ********************** on my ********** credit report. I am a victim of identity theft and have filed a complaint with *****************. Enclosed are copies of my identity theft report and supporting documents.The details of the fraudulent account are as follows:Creditor Name: TAB/SUNBIT Opened Date: 10/15/2021 Account Number: 9680****This account was not opened by me. According to the Fair Credit Reporting Act (FCRA) 605B, I request that this fraudulent account be blocked from my credit report. The **** 611 requires a prompt investigation into this dispute.Business response
09/10/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with charter communications, I do not have a contract with TAB/SUNBIT, they did not provide me with the original contract as i requestedBusiness response
09/10/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took out a loan from SUNBIT through my dental office ****************************************. Services that were intended to rendered, were not rendered, so I requested to cancel the loan. I requested to cancel the loan with both the merchant and SUNBIT at the end of June 2024, not long after the loan was approved, which was June 17, 2024. This loan is still accruing interest and will cause an impact to my credit score. I have reached out to SUNBIT and notified them that the vendor still has the loan amount sitting idle, and SUNBIT has refused to take action. I have not received any returned phone calls or emails from SUNBIT.Business response
09/10/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am not liable for the debt with Sunbit, neither do I have a contract with them. When I requested they show me proof of original contract they failed to do so.Business response
08/20/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
08/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Tab/Sunbit. I do not have a contract with Tab/Sunbit. They did not provide me with the original contract as I requestedBusiness response
08/20/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************************************** or by phone at ************.Customer response
08/26/2024
I'm writing to express my dissatisfaction with SUNBIT and request removal from my credit report. Unfortunately, I've experienced [briefly mention the issue]. Despite my efforts to resolve the matter, the issue remains unresolved.
I believe it's essential to ensure the accuracy and fairness of my credit information. Therefore, I kindly request that you remove Sunbit from my credit report.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Sincerely,
**** *******Business response
09/11/2024
Thank you for contacting Sunbit regarding your recent experience, we have received your rebuttal. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To ensure that the creditor report 100% accurate credit information. Every step mu the information reported is completely accurate and correct. The following late payment / charged off account therefore needs to be reinvestigated.I respectfully request to be provided proof of this alleged late payments, and payment maintaining a careful record of my communications with you for the purpose of filing a the *** should you continue in your noff-compliance. I further remind you that, as in W ************ No. 95-6445 (GRiGal. Nov. 14,1995), you may be liable for your willful non-the validation of debt request isnt completed.Please have the creditor provide the validation documents to the BBB as well as certified m extremely important that the creditor provide the documents to bbb to ensure fairness and are not brushing me off. thank you for your assistance.If creditor can not provide the requested payment history and documents, please have this a removed from my credit file. 15 U.S. Code 1666b & U.S. Code 1692g Validation of Debts. Accounts such as $ ***** 966772XX > & $2,348 966414XX ..Business response
08/05/2024
Thank you for contacting Sunbit regarding your recent experience. We take pride in ensuring our services meet our customers needs and are currently investigating your concerns. Because of our commitment to privacy regarding your information, we have responded directly to you via phone or email (with the contact information on file). If you have any questions during our investigation, please feel free to contact us through email at ******************************** or by phone at ************.
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Customer Complaints Summary
183 total complaints in the last 3 years.
86 complaints closed in the last 12 months.