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Business Profile

Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 237 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am blocked from using the site.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to their free trial and deleted it within minutes because I could not find what I was looking for. I cancelled the subscription and did not receive a confirmation email and now I have a $39.99 charge on my account. I am trying to delete the account but their delete/cancel button all of a sudden does not work, but their button to "pause the membership" is functionable. I want to delete my account and move on with my life. I do not want their service neither do I want the monthly charge.

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************************************************************************************* Above link removed from public view ASAP. I have reached out to the site requesting to have it removed and they have refused by not having a way to contact them without paying them. They have no right to post this publicly with all of my personal information including my address on the site for public view. I have rights to privacy.

    Business Response

    Date: 12/11/2023

    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the ** justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by ****** and other search engines.
    There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.

    Upon review, we do not see that you had submitted any request through us so we have gone ahead to assist you with the request. 

    Please note, Trellis does not control the timeline by which search engines ingest and re-ingest updated data. ****** and/or other search engines may take up to 4 weeks to re-ingest the updated redacted url(s). Thus, during this time, a search for the redacted terms on ******, and/or other search engines, may continue to list the redacted page within search results (despite the fact that the information has already been redacted and is no longer publicly visible within such url). These timelines are controlled by the search engines (ie ******) directly and not Trellis.

    If you have other questions or need assistance, please contact us at **********************************

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by them for 6 months and never once received an invoice or receipt. I had no idea I was still paying for this. I was also double charged when my trail ended. I would like a 5 month refund. (***** * 5)

  • Initial Complaint

    Date:11/21/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was charged $99. I have never signed up for a free trial or have any dealings with this company. My identity has been stolen before and have a freeze on it. I have no idea how this happened. I researched the company and see getting a response is non existent. I have tried to contact them but instead of waiting I would like to choose this route to see if someone will listen to me and give me a refund asap.

    Business Response

    Date: 12/11/2023

    Greetings, 

    Thank you for your message and patience.

    Upon review of your correspondence and our research, we have confirmed that this circumstance was resolved immediately back on Nov 7th from your initial correspondence to us. We are unsure of the nature of this complaint as we had promptly resolved the request. 

    If you have any additional questions, please feel free to contact us at ********************************** and we will be more than happy to assist you. 

    Best regards, 

    The Trellis Team 

    Customer Answer

    Date: 12/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:11/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis agreed to permenatly delete and hide the following court documents from there website on me. But still appearing when I type in my name. Please remove these URLs from your site. *****************************************************************************

  • Initial Complaint

    Date:11/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to make sure this ****** search site is taken down. If not then I would need to reach out for legal assistance. Thanks.The issue was resolved and in today's date this is shown that is causing red flag when I am trying to hire someone for my business and they search me on the ****** and find this kind of posts from this trellis law site.

    Business Response

    Date: 12/11/2023

    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the ** justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by ****** and other search engines.

    There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at **********************************

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They place my name on ****** and the case has been settle 60 days ago. I need my personal name to be taking and clear out of ******

    Business Response

    Date: 11/01/2023

    Greetings,

    Thank you for your message and patience. We appreciate it and look forward to assisting you.
    In regards to your inquiry, we are a legal research platform serving lawyers and law firms throughout the nation. As we are a data service provider, we are not related or connected to any specific court(s) or attorney.

    Our data is a matter of public record, provided and originally published by trial courts throughout the US. If the name came up on our website, it's likely because it was listed as a party or counsel in a trial court case.

    However, upon request, we will redact identifiable information from visibility by ****** and other search engines.

    There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.
    If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at **********************************

  • Initial Complaint

    Date:10/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis has alot of information on me on the internet. I want it removed expeditiously

    Business Response

    Date: 11/01/2023

    Greetings,

    Thank you for your message and patience.
    In regards to your inquiry, we are a legal research platform serving lawyers and law firms throughout the nation. As we are a data service provider, we are not related or connected to any specific court(s) or attorney.
    Our data is a matter of public record, provided and originally published by trial courts throughout the US. If the name came up on our website, it's likely because it was listed as a party or counsel in a trial court case.
    However, upon request, we will redact identifiable information from visibility by ****** and other search engines.
    There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.
    If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page.
    If you have other questions or need assistance, please contact us at **********************************

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for trial period and deleted account per website instructions for cancellation on 10/13 days before trial period expired. On 10/18 was charged $99 for premium membership trial over despite cancellation. (Reading other complaints does not seem to be first time issue). Want company to refund and make sure membership has been cancelled.

    Business Response

    Date: 12/11/2023

    Greetings, 

    Thank you for your message and patience.

    In regards to the correspondence, we see that you had reached out to us on Oct 18th and the matter was resolved immediately at that time. Upon research, we do see that you had accessed our account closing option however it appears that the instead of completion of the request, other options were viewed, including our pause option. We are sorry for the inconvenience however are glad to have assisted in resolving the matter for you. 

    Thank you again for your patience. 

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