Diet Food
NufyxThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I requested a subscription canceled and every month they keep sending me product and charging me. They keep promising me they will fix the problem and each month I keep receiving the product and getting charged. I have the emails that prove I keep trying to cancel and they keep promising they will.Business response
10/19/2022
Business Response /* (1000, 5, 2022/10/15) */ Contact Name and Title:****** Owner Contact Phone: ********** Contact Email: **************** Hi, The 3rd party subscription platform "recharge" kept charging the card even though we canceled her subscription. We were finally able to resolve this issue and which ****** confirmed "ok" on email. She was fully refunded and got to keep the 2 bags of protein worth over $120. Best, NUFYX Team Consumer Response /* (2000, 7, 2022/10/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.