ComplaintsforAdGate Media, LLC

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Initial Complaint
09/12/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello i completed a offer called COIN FESTIVAL on Adgate offer wall and the task was to play for 15 mins or more for 5 days and i played for 6 days and more for 30+ mins each day and i was not credited for the task (23.5$) in total and i tried contacting the adgate support through the offer wall but no luck my mail wont go to them because i always get credits from contacting here or the support tab is broken for the offer ?im not sure whats the problem its been 3 weeks since i sent the mail through the support tab and i did not get the TICKET RECEIVED mail for any of the time i tried so please contact me through here and solve the issue with offer not crediting me for the task ,i did contact through adgate support site which did reply me once and when i sent the screenshots and everything they did not reply me IM ATTACHING THE ***** AND EVERYTHING thanks
Business response
09/20/2024
Hello,

I was able to review your request for the issue you were experiencing. Using the information provided in this request and as a gesture of goodwill, we have credited your account with the requested amounts.

In order to assist us in validating your requests more efficiently in the future, we suggest that you include detailed screenshots that demonstrate your compliance with the terms and conditions. Providing this information is essential to our ability to assess your request properly. Therefore, we encourage you to include this information in future credit requests by contacting our customer support channel.

If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel by submitting a ticket.

Best Regards,
Customer response
09/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
09/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have played parachute on freecash reach 4000 meter by adgate, my installation and reach 100 meters were tracked but I have not been credited for 550 meters nor 1000 meters. I tried contacting adgate but got no response. They are not paying me for it. I hope you resolve the issue.
Business response
09/10/2024
Hello,

I was able to review your request as well as your most recent ticket for this issue, ticket #********.

After conducting a thorough investigation, we have found that a member of our team recently provided information to assist you on ticket #********. We acknowledge this and assure you that our team will continue to work with you on your ticket. Our goal is to carefully evaluate your request for credit and provide you with the assistance you require.

We typically resolve issues through our internal **************** (CS) ticketing system more quickly than we can resolve issues submitted through the BBB because having BBB as an intermediary delays our receipt of your complaint and makes it harder for us to identify you, investigate the issue and respond in a timely fashion.

If you have any other questions or concerns, please feel free to contact our customer support channel, and we will do our best to address them promptly.

Thank you for your patience and understanding.

Best regards,
Initial Complaint
08/19/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I completed an offer that was posted up on the offer wall for adgatemedia, and after completion of the offer I was not awarded for it. I completed the offer on august 10th. I contacted support over at adgatemedia and they said that they couldnt confirm if I did or didnt complete the offer and then proceeded to ban me from being able to do any more offers or surveys from their offerwall. I believe I provided more than enough proof that I completed the offer as intended and should have been rewarded for it but I was not.
Business response
08/20/2024
Hello,

We are dedicated to delivering exceptional customer service and aim to achieve complete satisfaction in every interaction. Our goal is to rectify the current issue and assist you in making things right.

To help us resolve your complaint, kindly respond to this message with detailed information.

Can you please provide us with the support ticket number and the email address under which it was submitted? Also, please provide the name of the offer.

We eagerly await your response. Thank you for your cooperation.
Customer response
08/22/2024

Complaint: 22159026

I am rejecting this response because:
The name of the offer is Amazon $500. I submitted a ticket because I completed an offer and I didnt get credit. After I contacted support I got my adgatemedia ID banned for no reason.
Sincerely,

******** *****
Business response
08/28/2024
Hello,

To help us resolve your complaint, please provide us with the support ticket number you received? This will ensure we address your concern.
Best Regards,
Initial Complaint
08/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
IDID offers with adgate ..it was a monopoly offer but after I used my energy wasted my time and money they went ahead and bunned me and took back the money they had paid me without any explanation..iddnt violate their terms in any way ,they made me work Soo hard but laiter took back the money ihad worked for ,adgate are thrives and fake kindly ineed explanation as to why they did this and **** still playing monopoly ,
Business response
08/20/2024
Hello,

We are dedicated to delivering exceptional customer service and aim to achieve complete satisfaction in every interaction. Our goal is to rectify the current issue and assist you in making things right.

To help us resolve your complaint, kindly respond to this message with detailed information.

We were unable to find any support ticket registered with your email address regarding your offer. Can you please provide us with the support ticket number and the email address under which it was submitted?

We eagerly await your response. Thank you for your cooperation.
Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Type: I didn't receive my Coins Offer Name: Solitaire Smash Offer Requirements: Deposit $10 and win 5 cash games within 30 days. Continue to win cash games for further rewards. New users only..Confirms Instantly Reward value: ***** Proof: **************************************************** Despite confirming the first, deposit $10 step within a day, after 3 or 4 days of waiting for the win 15 games step, I was still not credited. I am a loyal Adgate user and have this sort of thing happen to me constantly while using your services
Business response
08/20/2024
Hello,

We are dedicated to delivering exceptional customer service and aim to achieve complete satisfaction in every interaction. Our goal is to rectify the current issue and assist you in making things right.

To help us resolve your complaint, kindly respond to this message with detailed information.

We were unable to find any support ticket registered with your email address ************************ regarding your offer. Can you please provide us with the support ticket number and the email address under which it was submitted?

We eagerly await your response. Thank you for your cooperation.
Customer response
08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
08/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did an offer called hungry shredder and once I completed it i realized it only partially paid me of what i did.I completed it yesterday. Im assuming it didnt track, but I didnt get my reward. I did it on blox.land.
Business response
08/16/2024
Hello,

I was able to review your request as well as your most recent ticket for this issue, ticket #********.

After conducting a thorough investigation, we have found that a member of our team recently provided information to assist you on ticket #********. We acknowledge this and assure you that our team will continue to work with you on your ticket. Our goal is to carefully evaluate your request for credit and provide you with the assistance you require.

We typically resolve issues through our internal **************** (CS) ticketing system more quickly than we can resolve issues submitted through the BBB because having BBB as an intermediary delays our receipt of your complaint and makes it harder for us to identify you, investigate the issue and respond in a timely fashion.

If you have any other questions or concerns, please feel free to contact our customer support channel, and we will do our best to address them promptly.

Thank you for your patience and understanding.

Best regards,

AdGate ****************
Customer response
08/19/2024

Complaint: 22125519

I am rejecting this response until my case gets fixed, but I really do appreciate the quality and customer service you guys offer. I really really appreciate how helpful you guys are and I know you try your best. I will be patiently waiting for a response.

Sincerely,

*********************
Business response
08/28/2024
Hello,

After a thorough review of the case, we regret to inform you that our position remains the same as previously communicated on ticket ********. While we understand that this may not be the outcome you were hoping for, we want to assure you that we take all complaints seriously and have carefully considered all aspects of the case.

If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel.
Best Regards,

Customer response
08/31/2024

Complaint: 22125519

I am rejecting this response because: I dont accept it.

Sincerely,

*********************
Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB,I am writing to file a formal complaint against AdGate Media LLC regarding their self-serve advertising platform. My experience with their service has been highly unsatisfactory, and I am seeking your assistance in resolving several issues.I set up multiple campaigns on AdGate Media's platform over a week ago, and none of my campaigns have been approved. The company has not provided any explanation for this delay, nor have they communicated when the campaigns might be reviewed and approved.When I deposited funds into my account to run these campaigns, AdGate Media LLC deducted $4 USD from my balance for what they described as "past use" of the platform. At no point in their terms and conditions is it stated that I could be charged for past usage, nor was I informed that my account could go into a negative balance. This charge seems arbitrary and unjustified.Furthermore, on the rare occasions when my campaigns were accepted, the quality of traffic generated was extremely poor, resulting in zero conversions. This leads me to question the authenticity and value of the traffic they supply.I opened a support ticket five days ago, seeking assistance with these issues, and I have yet to receive any response. I received an initial very vague response saying that about the past use, but never got an explanation after that when I asked why my campaigns weren't approved and about the bad quality of the traffic. This lack of communication is unacceptable, especially for a service that relies on prompt support to resolve issues that directly impact customer advertising efforts.I request a full refund of my $100 deposit. If this issue is not resolved promptly, I will be forced to contact Stripe to initiate a dispute, and if necessary, I will open a bank card dispute to recover my funds. I think this information is important for the company to know.Thank you for your attention to this matter.Sincerely,*******************************.
Business response
08/15/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so. As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
Customer response
08/16/2024

Complaint: 22083538

I am rejecting this response because:

Its totally unacceptable that you take 10 business days to provide a response to a ticket. And apart from that, there have been more than 10 days without any response.
I just want to get my funds refunded. Or Ill make a dispute with my bank.

Sincerely,

*******************************
Business response
08/20/2024
Hello,

We have reached out to our team in charge and they have confirmed you have been refund has been processed.
Best Regards,
Initial Complaint
07/25/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I completed a game offer on freecash from the Bitlabs offerwall from ADGATE MEDIA called SuperLine - Improve your IQ The offer is to complete tasks and get paid for them and I completed all the tasksCollect ***** coins - it is pendingpayment (0.099$)Collect ****** coins - it is pendingpayment (0.297$) Collect ****** coins - NOT PENDING EVEN THOUGH I COMPLETED IT (0.66$)Collect ******* coins - NOT PENDING EVEN THOUGH I COMPLETED IT (4.62$)Collect ******* coins - NOT PENDING EVEN THOUGH I COMPLETED IT (11.66$)I want adgate to pay me for all the completed tasks.
Business response
07/30/2024
Hello,

We appreciate you reaching out to us. According to our database, we have confirmed that your account has been credited for the mentioned offer.

If you have any further questions or concerns, please don't hesitate to contact us through our customer support channel. We value your business and appreciate your patience and understanding.
Best Regards,
Customer response
07/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
07/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 4/20 of this year, I did an offer for adgate to make a $10 deposit on one of the apps for $20 through a GPT (or Get-Paid-To) offerwall they had. I never got my $21 promised and when I contacted support and provided valid proof, they closed my ticket.
Business response
07/22/2024
Hello,

I was able to review your request and recent ticket for the issue you were experiencing. Using the information provided in this request and as a gesture of goodwill, we have credited your account with the requested amounts.

In order to assist us in validating your requests more efficiently in the future, we suggest that you include detailed screenshots that demonstrate your compliance with the terms and conditions. Providing this information is essential to our ability to assess your request properly. Therefore, we encourage you to include this information in future credit requests by contacting our customer support channel.

If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel by submitting a ticket.

Best Regards,
Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I downloaded the advertised game ******** Secrete: Merge Story and completed the task on June 21st of 2024. The advertised reward was 750 points ($7.50). I contacted the support team of AdGate Media and have not heard anything from them besides asking for proof which was submitted when I created the ticket.
Business response
07/19/2024
Hello,

I was able to review your request as well as your most recent ticket for this issue, ticket #********.

After conducting a thorough investigation, we have found that a member of our team recently provided information to assist you on ticket #********. We acknowledge this and assure you that our team will continue to work with you on your ticket. Our goal is to carefully evaluate your request for credit and provide you with the assistance you require.

We typically resolve issues through our internal **************** (CS) ticketing system more quickly than we can resolve issues submitted through the BBB because having BBB as an intermediary delays our receipt of your complaint and makes it harder for us to identify you, investigate the issue and respond in a timely fashion.

If you have any other questions or concerns, please feel free to contact our customer support channel, and we will do our best to address them promptly.

Thank you for your patience and understanding.

Best regards,

AdGate ****************

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