Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My user ID is ************************************ and I started and completed multiple offers with AdGate Media in the past month. First I tried some simple games to verify their system worked, having only one issue, which they fixed promptly via their Support ********** trusting they are a legitimate business I decided to do some higher value offers, investing personal money in in-app purchases to complete in-game tasks in Rise of Kingdoms and Game of Vampires, both games which have significantly higher payouts. These tasks were tracked as completed by AdGate's system nearly immediately, but said they would not pay out for a "Pending" period (like 7-10 days). Again, this gave me confidence, so I invested more money and accomplished more tasks.Nearing my payout due period today I went to check the site and suddenly I am banned. I have no way to contact support and no information as to why. It simply says:"Phone number blocked for violating our Terms of Service."It is very convenient with multiple payouts "Pending" (that undoubtedly they already received money for from the companies they are advertising for) suddenly they ban my account without any reason.I have not violated any of the rules. I have not used VPN. I am not using any bots or cheats. I play a lot, but I have a lot of free time and insomnia and that's not a crime. It seems like they just don't want to pay out now that the value is high, but I would not have invested the money on the in-app purchases if I was not getting a payout for it. It is false advertising and a total scam.Please payout what I am due and allow me to finish the offers I started / reinstate my account (I still have like 26 days left on the Rise of Kingdoms and I invested money expecting to finish the offer) or compensate me for what I've spent in addition to the goals due.I'm attaching just one purchase receipt, but I have many, because they are microtransactions.

  Business Response

  Date: 04/28/2025

  Hello,

  We have been in communication with this user on ticket #******** and this issue has been resolved. Thank you.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  

  AdGate Media restored my account and admitted it was blocked in error.  I have also been credited correctly for offers completed before the block and am able to continue offers with them going forward

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am having an issue with my account on CashInStyle. When I clicked on the offer wall, I received the following message: "Phone number blocked for violating our Terms of Service." However, I havent done anything that might have breached the **** I believe this may be related to a recent offer I completed for Rise of Kingdom, for which I made numerous purchases to fulfill the requirements within the time frame. I think the ban was made in error.I tried to contact support, but after my initial message, I never received a reply. Here are the two support tickets I submitted: #******** and #*********** user ID on CashInStyle is *************************************** user ID for Rise of Kingdom is *********** have included a few screenshots of the offer completion, along with a list of transactions I made to complete the offer. I would appreciate it if the issue could be resolved.

  Business Response

  Date: 04/18/2025

  Hello,

  Thank you for providing the screenshots showing your in game purchases. Your account has been unbanned, your phone number is no longer blocked, and we have added the points back to your account. If you need any additional assistance please contact our customer service team. Thank you.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23183550
  
  I am rejecting this response because, while my account has been unbanned and credited for the previous task, not all tasks have been marked as completed. As shown in the screenshots, I completed the Tier 4 troops, but due to the ban that was in place, the offer wasnt credited as completed. It would be great if this could be sorted out as well
  
  
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/29/2025

  Hello,

  We have now added the credit for unlocking any level IV Troops. Thank you.

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used personal money to complete Popslots level 124 with an award of ***** sats. While I did receive the smaller amounts for prior level completions with gameplay tracked and recorded and screenshots, AdGate never paid the ***** sats for completing 124. I have multiple tickets out to AdGate and ZBD. They stopped helping.

  Business Response

  Date: 03/27/2025

  Hello,

  We have reached out to ZBD and they have confirmed that your account was credited for this game offer. Thank you.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm writing to submit a complaint against AdGate Media regarding unjust chargebacks on my Grindbux account. My user ID is ****************** completed two offers through AdGate Media21 Blitz and Big **** ******. Both offers were quick and straightforward to complete, and I fully met all of the stated requirements. I was correctly credited for both offers upon completion.However, AdGate Media later issued chargebacks on these offers, unfairly revoking my earnings without providing any valid reason or explanation. This is extremely frustrating, as I participated in good faith, followed the instructions precisely, and even made out-of-pocket purchases as part of the requirements.Reversing my earnings after I completed everything as expected is both deceptive and unfair. I respectfully request that my earnings for these offers be reinstated and that AdGate Media be held accountable for these unjust chargebacks.Please let me know if any additional information or documentation is needed. I appreciate your assistance in resolving this matter.

  Business Response

  Date: 03/27/2025

  Hello,
  
  Thank you for your inquiry regarding the chargebacks applied to the credits earned from the Big **** ****** and 21 Blitz offers.
  
  After a thorough investigation by our compliance team, it was determined that the completion of the goals for this offer violated our Terms of Service. As a result, the credits earned from this activity were subject to a chargeback in accordance with our policies.
  
  We understand your request for specific details about the findings. However, to maintain the integrity and security of our fraud detection systems, we are unable to share the exact methods or evidence used in our investigation. Please rest assured that our compliance team carefully reviews all cases to ensure a fair and accurate resolution.
  
  Thank you.
  

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23106241
  
  I am rejecting this response because:
  I honestly dont understand how this chargeback is valid. I completed both offers legit, no cheating, just played the games normally. The goals for both were very easy, so of course I completed them quickly. Thats not against the rules.
  I also uploaded proof like I was supposed to. So how does that result in a chargeback? I did everything right, and now my credits are just gone with no real explanation?
  Saying it violated your terms without giving any actual reason just feels like a way to avoid responsibility. I didnt do anything wrong here, and I shouldnt be penalized for actually completing the offers as intended.
  This needs to be looked at again, because this doesnt sit right with me at all.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/01/2025

  Hello,
  
  After a thorough review of the case, we regret to inform you that our position remains the same as previously communicated. While we understand that this may not be the outcome you were hoping for, we want to assure you that we take all complaints seriously and have carefully considered all aspects of the case.
  
  If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel.
  

  Thank you.

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've completed all the offers I'm claiming, and they've only paid for the first one! They say they've paid for all of them, but that's a lie! I've contacted Offernation, and they say Adgate didn't pay! What are they lying about?

  Business Response

  Date: 03/27/2025

  Hello,

  We have contacted Offernation and asked them to provide an update on your credits. Once we hear back we will send you an update on ticket #********. Thank you.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from AdgateMedia a month ago due to Big **** ******, and I was charged back around $600. I understand that this is a significant amount of money, and I don't expect to get it back. I simply want to be unbanned and able to use the offerwall again. Thank you.

  Business Response

  Date: 03/19/2025

  Hello,
  

  Thank you for reaching out regarding the chargebacks applied to the credits earned from the Big **** ****** offer.

  Following a thorough review by our compliance team, it was determined that the completion of this offer did not meet our Terms of Service. As a result, the associated credits were removed, and your account was banned in accordance with our policies.

  After further consideration, our compliance team has upheld this decision, and your account will remain banned. Please know that all cases are carefully reviewed to ensure a fair and accurate resolution.
  We appreciate your understanding.

  
  

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23083837
  
  I am rejecting this response because:

   

  I believe that you falsely banned me and that I did nothing against the terms of service and scammed me out of $600. I have full proof that I completed the task and you falsely accused me of fraud and banned me.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/27/2025

  Hello,
  
  Thank you for your inquiry regarding the chargebacks applied to the credits earned from the Big **** ****** offer.
  
  After a thorough investigation by our compliance team, it was determined that the completion of the goals for this offer violated our Terms of Service. As a result, the credits earned from this activity were subject to a chargeback in accordance with our policies.
  
  We understand your request for specific details about the findings. However, to maintain the integrity and security of our fraud detection systems, we are unable to share the exact methods or evidence used in our investigation. Please rest assured that our compliance team carefully reviews all cases to ensure a fair and accurate resolution.
  
  Thank you.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23083837
  
  I am rejecting this response because:
  

  Hello, this is not valid proof. I will be escalating this issue as I believe that Ive been scammed. You are unwilling to cooperate and show any evidence whatsoever. 

  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am having a problem with my account on **********************. When I try to log in, I receive the following message: "Phone number blocked for violation of our terms of service." I don't understand why, because I have never violated the rules of use. I use adgate according to the most interesting offers from the offer walls but never used a vpn or double account or anything else I use only one phone. I think this is an error, I was not paid by cashinstyle for example for an offer where I made numerous purchases. could you help me to solve this problem and unblock my account My ********************** ID on cashinstyle: 0191be36-3393-7d44-9166-9c12788cbf47 My Carnival Tycoon player ID is: ********* Thank you for doing what is necessary, please I took a lot of time and money to make certain games.Despite my email contacts, they seem to be automatic responses but the person should understand what I am asking.

  Business Response

  Date: 03/13/2025

  Hello,
  
  After a thorough investigation by our compliance team, it was determined that the completion of the goals for the Carnival Tycoon offer violated our Terms of Service. As a result, the credits earned from this activity were subject to a chargeback in accordance with our policies.
  
  We understand your request for specific details about the findings. However, to maintain the integrity and security of our fraud detection systems, we are unable to share the exact methods or evidence used in our investigation. Please rest assured that our compliance team carefully reviews all cases to ensure a fair and accurate resolution.
  
  Thank you.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23041610
  
  I am rejecting this response because:
  
  I have received your response regarding the blocking of my number and the chargeback of the credits earned from the Carnival Tycoon offer. However, I do not understand how my participation violated your Terms of Service.
  I completed the offer according to the provided instructions, without using any prohibited methods. To clarify this situation, I kindly request:
  Which specific rule in your Terms of Service was allegedly violated?
  What evidence justifies the blocking of my number?
  If an error was made in your evaluation, I ask you to reconsider my request. Otherwise, I would at least like to regain access to your platform so I can continue using your services.
  I look forward to your response.
  Best regards,

  Business Response

  Date: 03/13/2025

  Hello,

  Thank you for reaching out and for your patience while we reviewed your account. We sincerely apologize for any inconvenience this situation may have caused.
  After a thorough reevaluation, our compliance team has determined that your offer completion was valid. As a result, we have lifted the ban on your account and restored your points. We truly appreciate your understanding and regret any frustration this may have caused.
  We are committed to ensuring a fair and secure experience for all users and appreciate your participation on our platform. If you have any further questions, please feel free to reach out.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After weeks of playing and spending too much time and effort, I have finally completed the task of "Wild Fish" offer of the AdGate Media Offerwall. The tasks that I completed are 100 meters, 200 meters 400 meters 1200 meters 5000 meters and ****** meters but I have not received the reward.

  Business Response

  Date: 03/13/2025

  Hello,
  
  After a thorough review of the case, we regret to inform you that our position remains the same as previously communicated on ticket ******** (March 6, 2025). While we understand that this may not be the outcome you were hoping for, we want to assure you that we take all complaints seriously and have carefully considered all aspects of the case.
  
  If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel.
  Best Regards,

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23032880
  
  I am rejecting this response because:
  This is unacceptable, after I completed the offer fair and square, Followed all the things they ask and even making me spent money but not being truth to their promised is not acceptable.

  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 03/17/2025

  Hello,
  
  After a thorough review of the case, we regret to inform you that our position remains the same as previously communicated. While we understand that this may not be the outcome you were hoping for, we want to assure you that we take all complaints seriously and have carefully considered all aspects of the case.
  
  If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel.
  

  Thank you.

  
  

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AdGate Media completely ruined my reputation on the website Earnlab, with about $566.18 in chargebacks after completing the 21 Blitz offer. This was after having spent my own money to complete this offer as well as pouring several hours of my time into it, leaving me in a situation where I am now out my own time, money, and the inability to continue on the ******* website due to having a negative balance solely from the amount that Adgate Media wrongfully took away despite a legitimate completion. Offer was completed on February 02, 2025, and subsequently the chargeback took effect on February 12, 2025. Adgate ID is ************************************ . I have full proof of purchases via bank statements and transactions, as well as documented proof of every completion required for the full amount of the offer. Overall this situation has caused a lot of harm to me, as not only have I lost access to the Adgate wall and have a severe amount of chargeback as a result, but I am unable to pursue any additional earnings on the ******* website as my reputation has been completely tarnished there. I demand that AdGate Media immediately reverse the chargebacks and unban my access to the offerwall. This situation is unacceptable, and I will not accept any other outcome.

  Business Response

  Date: 03/17/2025

  Hello,

  Thank you for reaching out and for your patience while we reviewed your account. We sincerely apologize for any inconvenience this situation may have caused.
  After a thorough reevaluation, our compliance team has determined that your offer completion was valid. As a result, we have lifted the ban on your account and restored your points. We truly appreciate your understanding and regret any frustration this may have caused.
  We are committed to ensuring a fair and secure experience for all users and appreciate your participation on our platform. If you have any further questions, please feel free to reach out.

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against AdGate Media for an unjust chargeback on my ******* account. My user ID on EarnLab is ************************************** completed an offer through AdGate for the mobile game 21 Blitz, which required me to play 200 games and spend money in the process. I fully met the offers requirements and was correctly credited for my completion. However, AdGate later issued a chargeback, unfairly revoking my earnings without any valid reason or explanation.This decision is completely unjustified, as I legitimately completed the offer, including spending my own money to do so. By reversing my earnings after I fulfilled my end of the deal, AdGate is engaging in deceptive and unfair business practices. I am requesting that my earnings be reinstated and that AdGate be held accountable for these wrongful chargebacks, which harm consumers who participate in offers in good faith.I would appreciate your assistance in addressing this matter. Please let me know if any further information is needed.

  Business Response

  Date: 03/04/2025

  Hello,

  Thank you for reaching out and for your patience while we reviewed your account. We sincerely apologize for any frustration or inconvenience this situation may have caused.

  After further investigation, our compliance team determined that your completion of the offer was legitimate. As a result, we have reversed the ban on your account and re-credited your rewards. We truly regret any confusion or disruption this may have caused and appreciate your understanding.
  Your experience is important to us, and we are always working to improve our processes to ensure fair and accurate evaluations. If you have any further concerns, please dont hesitate to reach out to our customer support teamwere happy to assist.

  Again, we appreciate your patience and your participation in our platform.