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ComplaintsforGrenco Science, LLC.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I originally purchased a G Pen Dash (S/N ********) in June 2021. By September 2021, this unit was nonfunctional (pink flashing lights when you try to operate it). I received a replacement unit (S/N ********) that is ALSO nonfunctional less than 4 months after being received. I would like a replacement or my money refunded.Business response
03/03/2022
Business Response /* (1000, 5, 2022/02/25) */ We are very sorry for the trouble this customer has experienced. Our records indicate a replacement for their defective unit has been shipped and delivered with USPS tracking **********************. If there is any further issue, please contact our customer service department for assistance. Consumer Response /* (2000, 7, 2022/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Item replaced.Initial Complaint
08/31/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a ********** on June 9 of 2021 (order #XXXXXX) and used it according to all provided instructions. As of 2 months later, it has stopped working and will not heat, instead flashing purple and turning off. I have sent a video demonstrating the defect to ********************** and requested a replacement per the 1 year warranty and have received NO response whatsoever from Grenco Science. I would like a replacement ********** unit forthwith.Business response
11/10/2022
Business Response /* (1000, 5, 2021/09/03) */ We are very sorry for the inconvenience this customer has experienced in the processing of their warranty. We have reached back out to the customer, and provided a replacement unit as requested with **** tracking XXXXXXXXXXXXXXXXXXXXXX. If there is any further trouble, we will be happy to help! Consumer Response /* (2000, 7, 2021/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Replaced defective item
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Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.