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Business Profile

Foods

Grandeza Hot Sauce

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the hot sauce on July 13, 2022. The shipping policy states that "orders are shipped within 2-3 business days of being placed and are delivered within 5-7 business days*. Once the order has shipped, you will receive a confirmation email containing USPS tracking information." I emailed the business twice in the past 2 weeks and also called their phone number to check the status of my order. However, I did not get an email reply from them. Their phone number is not in service.

    Business Response

    Date: 09/07/2022

    Consumer Response /* (2000, 15, 2022/09/02) */ I don't have anything more to say. My credit card company already gave me back my money after I disputed the transaction with them. Consumer Response /* (2000, 19, 2022/08/15) */ I did not hear back from the business. I informed my credit card company about what happened, and they credited my account.

Grandeza Hot Sauce is NOT a BBB Accredited Business.

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