ComplaintsforValyou

• Initial Complaint

  09/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Date of transaction 7 July 2004 Paid $889.97 Purchased Charm Base - Queen / Dark wood (Walnut) and **** Headboard - Queen / ***** Ive emailed customer service and requested information of status update from the chat bot however I have no responses. The call to the stores are unhelpful and representatives are rude and dismiss you saying they dont have the capability to check stock and have to call back after they speak to their back office. This company is a scam and has predatory business tactics and operations. They market their products and fail to provide products that meet customer expectations.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I placed an order in early May of this year for a chair from Valyou Furniture online. The item was in stock and to fulfill in 2-5 business days. Its been 4 months and after 0 accountability or resolution the management is not helping on this order. The website still says available and delivers within 2-5 business days which is misleading. I have had a tracking number since July and the item is still not in possession of **** At this point I just want my item and to wipe my hands clean with this company. Tracking number is **** 1ZJ4187C0317792243 Please advise on best protocol to protect myself in this situation.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We are an interior design firm. We ordered a stone table from Valyou for a client. Before placing the order we spoke with one of their representatives about how heavy the table was and asked that it be delivered inside their home. We paid for the table and delivery charges assuming that would happen. On the day of the delivery the delivery team (a third party, not Valyou) did not call the client as they were supposed to. They dropped the table in its crate in their driveway and left (photo attached below). It was way too heavy for anyone to move so we hired a moving/delivery company (at an expense of $150) to bring it inside their house and unpack it. Once in place our clients noticed that the table wobbled on it's pedestal and it had a crack down the entire length of the table top. We immediately contacted Valyou about the damage. We were told that since it was past the 14 day period for reporting claims they could not give us a refund or a new table. We explained this was because of the time it took to arrange movers to get it unpacked. They claimed that we had a curbside delivery. I could not prove that I was promised an inside delivery because the conversation happened over the phone. Finally they agreed to give us a 30% refund which we agreed to. Thinking we could maybe use that money to get the table repaired. But then they claimed that their computer system wasn't able to process the refund because the original order was so long ago. I offered to call in with our credit card number so they could give us a refund with no response. They offered a store credit which we refused. As we don't intend to ever order from them again because of this negative experience. So at this point we are being given no compensation for a damaged table.I have a video of the table crack and wobble that is too large for me to attach here. Please let me know if I can send another way

• Initial Complaint

  08/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I submitted an order for a bed on 6/14/24 and was given an estimated delivery date of ~8/7/24. When the bed still had not arrived by 8/10/24 I looked into the status of the order and delivery date was now listed as 9/15/24. I was never notified about the delay / change in delivery date. I then contacted the company and requested a refund. I was told I would be refunded within several business days. On 8/29/24 a refund still had not been issued, so I contacted the company again and was told only a 50% refund could be issued, despite the fact that I had not yet even received the item.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered a sofa on June 15, and it was supposed to arrive July 19. The delivery date was then moved to August 5th without anyone informing me. To this day, August 21st, I have not received my purchase. Valyou has been so difficult to get a hold of. The carrier started an email thread on August 13 with Valyou and myself so we three could communicate and Valyou never responded. They also never responded to my personal email i sent out on August 14. On August 16 I reached out via phone call and no answer. I later send them a text to which they finally replied but did not answer most of my questions.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a bed frame during the end of June specifically to have for family visiting me prior to the presumed delivery date which was 6 weeks out. Red flag #1. I hit the buy button anyway. The frame is still statused as in production with an OCTOBER delivery date. Doubt that will even happen at this point. Obviously I had to purchase a different bed frame knowing it wouldnt be ready by the time my family arrived. When I reached out to customer service they told me I would have to pay back a 50% RESTOCKING FEE FOR A PRODUCT THATS NOT EVEN MADE YET. I declined that request and will be asking for a full refund which I hope is granted so I can edit this post and refrain from further social media tirades.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Well, I bought my sofa a month ago - 7/6/24 and it was promised it would be delivered by July 19th. However, after some days the carrier reached out and informed me that it would be delivered on July 26th, what I understood. Nevertheless, the carrier, for some reason, got my personal information wrongly - I do not know how because they were able to reach out once - and it was not delivered on July 26th. A new date was scheduled: August 2nd. However, the night before, the carrier reached out to confirm some information and told me that the sofa would be left on the first floor of my building. I explained to them that both - Valyou and the carrier - informed me earlier that even though it was a curbside delivery, it would be delivered to my doorstep. So, because of those misunderstandings, the delivery was CANCELLED. I have been trying to get this issue fixed since then. However, the representative keeps telling me the issue will be resolved ASAP for me to have patience. Also, I tried to cancel the purchase, however, they are charging me a 50% fee for it.To be honest, I do not know what else I could do to get my order delivered. It's insane that I need to beg for a service that I paid for. I have no sofa at my apartment anymore because I gave mine away expecting ******* one to be delivered on August 2nd. I also had some guests over and it was really inconvenient for me to have no sofa.I have never felt so disrespected in my whole life.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a bed frame in June with a august delivery. They delayed the delivery date for over a month. I told them this is unacceptable as I've already been waiting over a month. They said to request a refund as they couldn't accomidate the original stated delivery. So I did. They only offer half of what you pay. This is also unacceptable as i was at no fault for their falurie of delivery.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed an order on June 28, 2024 from Valyou for the 110 foot Feathers Couch. Originally, the delivery date was estimated to be July 24 - 27 2024. On July 23, I received an email to schedule a delivery, the earliest time being August 11, which was already 2 weeks later than the estimated date. I scheduled the delivery for that date through the third party that Valyou employed for delivered. On August 8, I received an email from the third party stating that they had the couch in their warehouse but that Valyou had put a "hold" on the item. The delivery company assured me there was nothing they could do and that I would have to speak with Valyou directly. They did however, sent an urgent email to Valyou (attached here) explaining the situation. The only way for me to get in touch with Valyou was through a text messaging system and when I explained the problem they told me that they did not know how to remove the hold. They said they would get back to me in 2-3 business days. The couch was not delivered on August 11. Since then I have followed up with Valyou more than 5 times and still received no updates on the item. The attached email also shows my follow up when I stopped received texts back from Valyou's text messaging service. At this point I still have not received a couch, paid over $2,000, and the company is claiming they did not know how to get rid of the hold that they themselves put on the item. I would not recommend anyone use this service as they are beyond unreliable and it seems as though I will have to dispute this on my credit card being that I still have received nothing.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I returned a **** that cost $2400 well within the return window. Two items were even delivered and I returned them. I have been asking for a refund because my Credit card has been getting charged for two years. They gave me the run around and false promises to refund for months and now years. Please help.

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