Complaints

This profile includes complaints for Valyou's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valyou

  Los Angeles, CA 90012-2835

• 

  Valyou

  704 Ala Moana Blvd Honolulu, HI 96813-5507

• 

  Valyou

  91-5431 Kapolei Pkwy Kapolei, HI 96707-5000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a bed frame for $700 and paid an additional $100 for shipping from Valyou. The estimated shipping date was originally 03/12/2025. The date has been pushed back twice now to 05/08/2025. I reached out asking for answers, was given what is probably and AI prompt response. I asked for a refund and was sent the terms which an item listed "Pre-order" will only result in a return of 50% of what I paid.Their help line is only available via email and there is no phone ********* this point this feels like a scam. I want a bed frame or my money back. There has been nothing but limbo. The phone numbers on the receipt are either not dial-able or goes straight to a full mailbox.

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration and concern regarding an order I placed on November 2, 2024, at Valyou's LA store for a replacement cover for my couch, which was also purchased from Valyou. I was assisted by a helpful and friendly employee who informed me that I would receive my items within approximately 8 weeks.On January 6, 2025, I made several phone calls to inquire about the status of my order. Eventually, I was informed that due to an error on their end - incorrect part numbers being passed to the manufacturer - my order had not even been processed. While this was disappointing, I remained understanding and reassured their team that mistakes happen. I was told the issue had been corrected and that I would need to wait another 8 weeks for my order.However, the situation has only worsened. Since March 1, 2025, I have made multiple attempts to obtain an update on my order. Unfortunately, their team has been unable to provide any clear information. Despite my persistent efforts and their team's assurances that the matter would be escalated to managers or directly to the logistics manager, I have received no meaningful updates. Adding to my concern, I have noticed that Valyou's LA store is now listed as temporarily closed on ****** Maps. This has made me extremely worried about whether I will ever receive the items I ordered.I am kindly asking BBB to assist in obtaining an accurate update on my order and to urge Valyou to fulfill the delivery as promised - I do need this item.Order number: #FG4472 Ordered item(s): Feathers 110 Covers AJ072-02 x 1 Total cost: $763.88 Business name: Valyou Furniture Business address: ************************************** ("Temporarily closed")

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a couch from ValYou, being told the ship time would be 7-14 days. After about 3 weeks of waiting and no update, I contacted ValYou. The day following me contacting them, they finally created my order. They sent me a tracking number and information to appease me for the time being. After another week of waiting and no updates, I check online and they are saying that the shipper has picked up my order, but the shipper has not. Upon more research, I have found that this is very common with ValYou, using it as a tactic to make themselves look better. I do not believe that my item is in transit, or that the product was ever in stock as they advertised. This company needs to be looked into. I spent nearly $2,000 that they gladly accepted, with little to no contact and/or updates on my items.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch on 1/12/25. Was told delivery was 7-14 days. Couch arrived at a warehouse in LA on 1/27/25. I was provided a tracking number, but it has never left the warehouse. The warehouse claims Valyou did not ship the legs; Valyou claims that the warehouse lost the legs. It is now going on 7 weeks, and I still have not received it, nor has it left the warehouse. I have had numerous emails with ***** from the company. l also have filed a complaint on my credit card in an attempt to cure this!! Grr!!

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wooden bed frame from this company, and the frame we received are different dimensions than what was advertised on the website, and what we received does not fit the space. I contacted the seller the day after the bed frame was delivered to discuss the issue, and they refused to offer any help. We have built in cabinetry in our bedroom on either side of the bed, so needed very specific dimensions for the bed frame. We found this one with advertised dimensions that should have fit perfectly. I contacted the seller before ordering to confirm the dimensions shown on the website were correct, and they confirmed. We proceeded to order, but what we received is significantly wider and will not fit between the built in cabinets. We requested to return the item immediately after receiving the delivery, but they refused to accept a return since the box had been opened. This is a ridiculous policy in this instance because there would have been no way for us to know the bed frame was incorrectly advertised without opening the box and discovering the issue. I asked for them to consider making an exception to the policy given the circumstance, and they refused. I believe they owe me a full refund for falsely advertising the dimensions of the bed frame. I told them that I would be happy to send it back if they provide a prepaid return shipping label, which they also refused to provide.I think other buyers should be warned of this companies false advertising practices and terrible customer service.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two chairs were purchased on November 15th, 2024 for a total of $1,196.03. Valyou Furniture had a guaranteed delivery date of January 17th, 2025. I checked the tracking number information provided on the 17th of January to get an update as the chairs have not arrived and they are still in production and Im told will not arrive for months and then will still need to be shipped from *****. Because Valyou was unable to keep their guaranteed delivery date of January 17th, 2025 I reached out to cancel the order and was told I would only receive a 50% refund. I have already waited months for chairs, and have no interest in continuing to wait, particularly when the communication from the company has been so poor already. Had I not proactively reached out to get an update, there would have been no correspondence about the delay - in fact, their staffs only communication with me since placing an order was to email to see if I wanted to buy more products that could be added to my same shipment (THAT ISNT COMING). This business is a scam.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Valyou Furniture on October 22, 2024, using Acima financing (Lease number ********). The cost of the couch was nearly $1,600. Despite multiple promises from Valyou, the couch has yet to be delivered, and the delays and lack of communication have been incredibly frustrating and unprofessional.Initially, the estimated delivery date was December 11, but this was pushed back to December 19, then to December 23. Recently, I was informed via email that the couch has arrived at the final hub and been scanned, but the delivery date is still uncertainpossibly January 13 or January 23. After waiting over two months and receiving nothing but broken promises, I no longer want to proceed with this order.Adding to my frustration, after researching Valyou Furniture online, I found countless negative reviews from other customers reporting similar issues. Many reviews claim they also never received their furniture, with some calling the company a scam. Customers have stated that even after waiting months, they were left without any resolution. Additionally, the reviews mention poor-quality products that do not match the descriptions on Valyous website, further eroding my trust in the company.For such a significant purchase, the lack of professionalism and accountability from Valyou is unacceptable. I am requesting a full refund and cancellation of this transaction through Acima so that I can purchase a couch from a reputable and trusted company. I cannot justify wasting my hard-earned money on a business with such a poor track record.Please help me resolve this matter immediately.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch from Valyou Furniture online and reviewing the tracking information, you are able to see when your order goes into production, when its on a boat, when it gets to the port and then there is a separate tracking process through a 3rd party to track delivery. That said, my couch went from production, to on a boat, to back in production. When I asked why, they said it was due to delays, however I spoke with them the day of purchase and they assured me their delays were corrected. So that wasnt a true statements. My bigger issue is how they tried to pretend that they were actually doing something to help, when they were lying to me still. You see, on 12/27 my couch was assigned to the 3rd party delivery. The same day I called them out. Valyou Furniture made it seem like they found another couch and assigned it to me, however they assigned the order to the 3rd party delivery in ******** and kept the couch in production status and removed my ability to see it. I discovered this through the tracking information and through a direct conversation with the 3rd party advising me that they do this all the time to try and make it seem like they did something. Essentially its all smoke and mirrors and my couch is very well still in production from over 30 days ago. If I cancel the order now, I only get 50% of my money back. I understand they have a policy, but if everything is in back order why cant I get my money back. Someone has ordered the couch I did. Its the most popular one and if its in back order, clearly someone else could use it.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from Valyou Furniture online on September 24, 2024 with a promised delivery date of October 28, 2024. I paid for the couch in full. Since that date, Valyou has repeatedly pushed back the delivery date. The new delivery date is now in January, which is beyond what I believe is reasonable to wait. I contacted Valyou on several occasions, asking to cancel the transaction because Valyou cannot fulfill its end of its bargain and timely deliver the couch. Valyou is telling me that it will only refund 50% of the purchase price, which is unreasonable. I could understand Valyou's policy if I cancelled the order before October 28. That is not the case. I am trying to cancel the order because Valyou cannot deliver the couch in a time frame that anyone would even remotely consider reasonable. Valyou is three months late and still cannot guarantee that it will deliver the couch on the new date it provided. Under basic contract principles, I fulfilled my end of the bargain and paid the price in full. Valyou has not fulfilled its obligation despite being provided a reasonable time frame. What if the roles were reversed and Valyou delivered the couch to me and I told Valyou that I just couldn't pay the money because the holidays made it tough for me to deliver it on time (the same excuse Valyou is telling me). But don't worry, I will pay it within three months. That would never fly. If Valyou cannot deliver on its promise to deliver the couch in a reasonable time frame, I should be reimbursed in full. It's really that simple.

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally lodge a complaint against Valyou Furniture regarding the delayed delivery of a couch I purchased on Labor Day, 09/02/2025, and the ongoing issues I have experienced with their delivery schedule. At the time of purchase, I was informed that my couch would be delivered on November 15th. However, the delivery has been delayed four times without clear communication or explanation. The latest update provided to me estimates a delivery date of January 12th, which is far beyond any reasonable expectation and has caused significant **************** a result of these delays, I will not have a couch for the upcoming holiday season, which is highly disappointing and unacceptable. Furthermore, I was informed that if I choose to cancel the order, I would be charged a cancellation fee of 50% of the total order price. This fee is unreasonable, given that the delays are entirely the fault of the company and have not been caused by any action or fault of my own.I am requesting that this matter be reviewed and that the delivery of my couch be expedited or the cancellation fee be waived due to the circumstances. I trust that the Better Business Bureau can assist in resolving this matter fairly.I look forward to your prompt attention to this issue.Sincerely, ****** ******* ************** Order Number: #VA25314 Date of Purchase: 09/02/2024