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Business Profile

Health and Wellness

Wellnee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I read some other BB complaints on Wellnee and mine is the same - I ordered one set of 2 knee braces thru my ****** account *************************** and I checked like a minute after I ordered and they had charged me twice - they will not answer their phone even during normal business hours and they immediately sent an email saying they had shipped in a minute after ordering I do not think so - it took 3 more days after that for them to ship - they could of cancelled right when that I called if they would just answer the phone so they did arrive UNiUNI and i have filled out a form to return they have to send you a message for you to even Return after you fill out the form which I have waited 2 days - I have not even opened the package I just want a refund and they also have to give you a return address or you may not even get the refund who ever heard of not being able to return something - I just want to return and get my refund they are not an honest business and I do not want to do business with dishonest people- if they would just answer their phone this could be resolved very quickly - I want others to be aware of Wellnee so they do not get charged twice and you can't even return them - seems like they treat all customers this same way they are good at charging you for an item twice - please just stop them from scamming people nobody needs 2 of something and I just want my refund to my ****** account and they can have their product back Also, they say they may not even approve you to be able to send back the product who can refuse a return that is not even opened

  • Initial Complaint

    Date:04/21/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these footpads late last night and went to bed. This a.m. when I opened my phone I saw a charge of $51.36. The price I was given before checkout was $17. I am requesting a full refund of $51.36.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed. I ordered 1 box of knee patches, and was billed for 5 boxes. I tried to cancel the order and they would not. I received the patches and they do not work. I have asked for a refund and they will not. I just want my money back for a faulty product.

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I attempted to purchase a knee patch to try for $14.90 from Wellnee on March 11 ***** withinI min I got an email saying it didn't go through 3 x. There was a lot of uupselling attempted but all I wanted was One set to try. I then called ****** as something didn't seem right. My initial credit card refused to pay and they said out of country and integrity concerns. Unfortunately I got charged multiple times on a different credit card that I never approved. I got charged $14.90 + $ ***** $75.81 plus was told by ****** there would be recurring charges. I attempted to cancel within minutes of this nightmarish transaction. I tried calling many times but never spoke to a live person. ****** said they would cancel but just canceled recurring charges. They shipped anyway , I live in an apartment and it was just left so I couldn't refuse. I have not opened. On March 11 2025 I wrote to cancel order . Business practices questionable at best. I need all my money back and if they want there unopened package please send a label as doesn't seem fair or reasonable for me to pay as I attempted to cancel and have sent approx 5 emails. This has been very time consuming and stressful. Also ****** said it came from ****** ?? I would be grateful for some help to resolve. It appears similar has happened to others .my email is ******************** please note tracking info avail if needed and willing to share multiple emails *** at least 2 on March 11 canceling the order.Thank you very much and Again grateful to resolve. Wish I had read others experience before falling victim ...

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to pay ***** for the product and they over charged me ****** so I tired getting in touch with the company and all I got was a runaround. I got a answering machine telling me that nobody was available to take my call then hung up I tried looking for a email and it was returned to me. I found the ad on ******** and thought it was a good remendy for my aching knees. It appears there are a lot of complaints on this company I will know better the next time and research a complay before buying. I would like to get my ****** back

  • Initial Complaint

    Date:02/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered items and then they showed return to sender after a few weeks. No explanation as to why they were returned to sender. So never received merchandise ordered which were knee braces. I Cannot contact the company at all by email or phone. There is no response on emails and you get hung up on trying to reach them by phone. Company is a scam!!

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered these products. Somehow, when I did order previous product, they apparently used my credit card/ Pay Pal to send other products to me without my authorization to do so. I have asked to cancel the additional products, but have received no further satisfaction from them.

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled an order within a couple of hours of placing the order but the product was sent anyway. I did not accept the order. I marked it return to sender and brought it to post office. I have been in contact with the company since June but they have not sent my refund. I cant find the original order on my phone any longer. I know it was over $100.00. I would appreciate getting my refund

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    20 minutes ago I placed an order for 1 box of knee patches. When I got the receipt on line, there was no order number or shipping info. I immediately requested the order be cancelled. I ordered 1 box and they charged me for 4 boxes. I DO NOT WANT 4 BOXES!I tried to find a phone number. Nothing. No address. This is obviously a scam. I placed my credit card to be inactive. I will also have **** disallow this charge, But I'm sure they've already processed it and are out of this country. I wish I had checked your site before placing this order.

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few months ago I purchased some of the pain patches from this company. It was a one time purchase only. On May 22, my PayPal account was charged in the amount of $69.33 for an auto ship order that I did not authorize. I have tried contacting the company by email on several occasions ( I have a copy of two of those times) requesting a refund and to cancel and further debits on my account. Notifying them that I did not authorize any auto ship. Also I received the items and sent them back to the company via *** for which I have a receipt. To date I have not received a refund or any communication with this company aka ****************** **** I find that many companies are undertaking the practice of automatically signing customers up for Auto-ship delivery after making a single purchase and without authorization from the consumer. I am a senior on a limited budget and therefore never request auto ship on anything as I can never be sure if I have enough funds in my account. I am requesting your assistance in getting a refund from this company; and I would like to file a complaint against them also. I have never been able to locate a phone number for this company and a legitamit address either. Thank you for your assistance

Wellnee is NOT a BBB Accredited Business.

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