ComplaintsforKB Home

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  External garage door keypad for home at ***************************************** is not working. I filed a warranty request for the same 6 weeks ago, but have not seen any progress towards fixing such a simple issue from KB Home warranty. Additionally, the staff in charge of warranty have not responded or communicated back. I have also not received response when sending email to ****** wide email for KB Home warranty repairs.

  Business response

  08/02/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.
  
  The homeowner has confirmed that the issue raised in the complaint has been repaired. Therefore, KB Home respectfully request that the Better Business Bureau close this complaint.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* *******************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As a first time homebuyer, I specifically asked what would happen to the ******* money and design fee if something catastrophic and outside my control happened that would impact my ability to close. I was assured that the deal was financing dependent and as long as I was operating in good faith the money would be refunded. In early March I discovered that I needed a major surgery and would be on reduced income for a few months. More critically, I was in the middle of a potential wrongful termination situation and it was unclear whether I would have a job to come back to after my medical leave. Shortly after I returned from leave, I was indeed wrongfully terminated. Had I disclosed any of this (which I believe would have been the ethical thing to do), this would undoubtedly have collapsed the financing during the rescore so as I courtesy I gave KB a heads up about my situation long before the rescore so that they would be able to make changes in the customizations given that the house was in the early stages of construction. I was strung along for six weeks indicating there was some potential for refund, but was eventually told that financing dependent applied to the initial approval only, which confirms that they had communicated that detail to me even though they changed the conditions afterward. Also, I never officially canceled the deal nor was I given opportunity to do so, and the period in which the refund was supposedly explored was used retroactively in a legally questionable manner to claim I was in breach. It was in KBs best financial interest for my deal to collapse and the $6K in ******* money + $4.5K in design fees + the $25K in price increase to the home in the intervening period are pure profit at my expense, despite repeated assurances that I would be protected in this scenario. Perhaps this was not typical of the usual KB experience, but for these reasons I believe that the ******* money should be refunded, if not the design fee as well.

  Business response

  07/23/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  In order for us to investigate this matter, please provide the KB Home community and property address that you were in contract with, and the name of the sales agent you were dealing with.
  Thank you.

  Customer response

  07/25/2024

  I was buying in the ******************** in *************, ** and the property address is ********************. My sales agent was *******************. I'm generally fairly happy with her and feel that she acted in good faith to resolve the issue but was overruled by finance as communicated by *************************, regional sales manager.
  

  Business response

  09/03/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.
  
  Due to the buyers default, KB Home exercised its right under the contract to terminate the Purchase Agreement.  Therefore, KB Home retained the deposits as liquidated damages.  

  Customer response

  09/10/2024

  Let me recap the core issues here: 1) I was assured repeatedly that in the case of some unforeseeable major event (such as a serious health issue / threat of job loss), the ******* money was refundable. 2) This is confirmed by the fact that my KB representative claimed for weeks to be working to that end. 3) I believe that this was a tactic to "run out the clock" which put me into technical default, even though I was acting in good faith. 4) Base prices on that layout increased by ~$25K and I also paid an additional $4.5K in design fees, resulting in significant additional profit that KB would not have realized had I closed. Therefore, claims of liquid damages are completely invalid. KB has registered the trademark "Built on Relationships", but that has not at all been my experience. Through this whole process, I have been a good faith actor and have tried to engage with KB constructively but was consistently blown off, as further evidenced by this latest response. The fact that you manipulated me and the situation into forcing a technical default and then claiming that you are in the legal right is not remotely being in the moral right, and this is no way to conduct business. Given my health and employment situation, $6K is a fortune for me at the moment but is utterly meaningless to KB, and incredibly short sighted. I loved that house and wanted to close, and up until that point I had a good experience with KB. KB would need to go a long way to earn my business and good referral back, and refunding the ******* money is a very inexpensive way to achieve that.

  Business response

  09/20/2024

  We are disappointed to learn that the buyer is unhappy with our response.  However, our position has not changed.  Per the purchase agreement,KB has the right to retain the deposits.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Several months ago my wife and I visited KB homes in ********** *******. The name of the community is hickory ranch we met with salesman mo. We we enjoyed the visit and loved the home and walked around the home sites for a while. We went back and forth for about 2 hours and picked out a home site. The home site we picked out was a pond view it was in the center of the pond and it was far enough from a trailer home area on the other side of the KB property a few home lots away. We were asked to leave a $5,000 deposit and then approximately another $11,000 deposit. Several weeks later Mo called us and said there was a slight issue. I asked him what the issue was he said we had to move your home lot 20 ft to the right. My wife and I were confused and concerned so we traveled to the KB site in **********. We met with ** who took us back out to the home site and showed us our new site. We told him the new site was not acceptable to us as we did not want to be closer to the trailer home on the other side of the property and we like the middle of the pond. *** explained that the man that measured the property lines made a mistake and if they didn't move our home the last home would have been built in the pond. While we understand the mistake we were not happy with moving. ** made light of it with a smile and said what's another 20 ft it shouldn't be a big deal. I asked him if KB could do anything and he said he would call his boss. He said his boss would call me this never happened. ** called the next day and said he spoke with his boss. He said his boss said we could move to the left but it would take many months delay. We wound up signing the contract for the site we didn't want then went back two weeks later and said we want to cancel. We were unhappy with the 20 ft movement. Mo said we were in breach of contract and would not get any refund and don't bother getting a lawyer because our contracts are tight. ** said his boss would call which never happened.

  Business response

  07/29/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.

  Per the terms of the Purchase Agreement, KB Home has retained the deposit since the buyer has elected to not move forward with the purchase.
  

  We wish them well on their future endeavors.  

  Customer response

  07/29/2024

   
  Complaint: 22007112
  
  I am rejecting this response because:
  KB homes was in breach of contract by changing our home site. We were manipulated to a new site and we were unhappy directly afterwards the business should understand that we spent a lot of time picking the home state and they changed it on us and should provide a refund of our deposit. KB s responses form type response and it shows they did not investigate my complaint properly
  Sincerely,
  
  *********************

  Business response

  08/13/2024

  We are sorry to learn that our buyer is unhappy with our response.  However, our position remains the same.  KB Home has retained the deposit since the buyer has elected to not move forward with the purchase.
    

  Customer response

  08/13/2024

   
  Complaint: 22007112
  
  I am rejecting this response because:
  K b homes moved the lot that I had chosen I asked to speak to a manager several times to escalate my concerns but the salesman named *** only made promises that someone would call me. I had called customer service as well but they only transferred me to the same mo. I feel the company did not properly investigate the situation and only had information from **. I should have been allowed to speak to another party with the company either a manager or a customer service team and not continuously be transferred back to the same salesman. Who had interest in the sale because the company moved the original site and coerced me into signing a new contract for the new site I should receive a full refund of my deposit. The salesman Mo new all along we were not happy with the site and only used his sales tactics to push me to do what I did not want to

   This included stating that we the buyers were crazy about being upset that the lot was only moved and advising that him MO felt the new lot was just as good and if we were to change as we wanted it would be delay in months for your home to be ready. We could not have a delay in thus we signed for the new lot. Once the home started to be built it was still apparent the lotwas not good for us. The response initially from KB homes to better Business bureau is they would not give a refund due to the buyer's pull out of the contract. This shows KB homes did not listen to us the buyer's side and only the seller mo. During this problem ** said a manager would call us several times however that still has not occurred. I had never spoke to the manager or a proper customer service agent as they kept transfer me back to mo. 

   
  Sincerely,
  
  *********************

  Business response

  08/28/2024

  We regret that ************** is not satisfied with our response.  However, our position remains the same.

  Customer response

  08/28/2024

   
  Complaint: 22007112
  
  I am rejecting this response because:
  The builder and salesman coerced me to change the lot I had picked because they had measured the land wrong. The salesman told me if we didn't sign the contract and wanted a new lot there would be many months additional waiting time. I have attempted to contact management and customer service of the business but they just redirect me to the salesman. I have never spoke to a customer service agent or manager in regards to my complaint. Only the salesman and whoever is responding to the better Business complaint. I am shocked at KB home refusal to assist with a simple refund cuz they broke a contract. I did not break the contract I refuse to change lots. I will be contacting an attorney in a few weeks to move forward with legal action. I haven't done so yet because I was hoping to resolve this through the better Business bureau. Thank you *********************
  Sincerely,
  
  *********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We originally put a contract to buy a new build home from KB homes Wildhawk 2 in ********* ** from *********************** and *****************************. Now 3 months in we lost our jobs and cannot afford the home anymore, however the lender is using a loophole to get my wife qualified on her name alone. We told them we can no longer afford the house because i lost my job, but they insisted us to close the loan even knowing that we cannot afford it. They also refused to return our deposit of 22k and we are in financial hardship. This is unacceptable and predatory behavior by the builder and lender.

  Business response

  07/19/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied.  Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  
  We regret that our customer was unable to complete the transaction, and we emphasize with our customers job loss and understand they may not have felt comfortable moving forward with the transaction.  However, they qualified for their loan per the terms of their purchase contract with just one borrower.  A buyers ******* money deposit becomes non-refundable to cover the costs associated with holding the property off the market, among others, during the contract.  Maintaining customer personal information is of utmost importance to KB Home, but doing so limits what we can publicly share about this transaction; however, we did mutually resolve this matter.  Thank you.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Weve been in our home in ** for 3 years. It was a new build. Weve had a few issues that needed fixing. Kb gave us h*** before it was taken care of. First off, our standing shower had a crack in it since the day we moved in. They sent someone to cover it up. It happened again and same thing. Eventually it spread across the shower and they refused to fix it due to being out of warranty. Clearly an issue Id been having. I had to call everyone in order to get it fixed. It was ridiculous. Skipping to today, my ac has been giving me issues. 3 years old. It shouldnt be acting up. Ive had several ac companies come out and tell me that our ac is to small for our house which is causing it not to cool. ** tells me that the ac companies dont know what they are talking about. We were also told our insulation is at 9 in when it should be at 15. Even with settling it shouldnt lose that many inches. ** told us how does he know that is hes only and ac guy. Our ac is running day and night and shooting our bill up. Weve had to also put window units to help. Its a new home. We shouldnt have to do that. Our bill has more than doubled and they call themselves energy efficient. *** called kb supervisors and everyone i can find and no one wants to help me. Our house is almost 3000sq ft with 10 foot ceilings and we have a 4 ton unit. Were struggling this summer. Avoid kb at all cost if you can. The price is not worth the torture they put you through.

  Business response

  07/18/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.

  A KB customer service representative met with our homeowner and addressed all the issues raised in the complaint. 

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/18/2024 Complaint Summary: KB **************** failed to send electrician in a timely manner and is not going to reimburse 3rd party electrician service. Address: ************************************************* *********************** Home Residents: *********************************** and *********************** Best Contact to Reach: Cell, **********. Email,***************************** Details: On the afternoon June 6th, 2024 about 6 months into living in our newly built home, we experienced an outage of all of our lights and smoke/CO alarms and as well as our internet smart box. We tried to reset the circuit breaker but the circuit would not hold. I am not an electrician by trade but from some light research, I suspected a short circuit as a likely issue but I was not sure. I called KB Home **************** at **************. ***** from their off hours service came to our home and attempted to restore power in the circuit but it would not hold. He told us that he has contacted a KB electrician on call to have our home inspected for Friday, June 7th, 2024. At the same time we also were attempting to contact another KB Warranty customer service representative, **** but there was no response. On Friday June 7th, 2024, after a follow-up with *****, he mentioned that the issue was transferred to out site customer service representative, ****. **** then contacted us around 10 in the morning that since there was no emergency based on KBs definitions, he could not send an electrician until Monday, June 10th, 2024. With the visibility at night in the upstairs, our internet for our security system,, and our smoke/monoxide alarms losing their main power and as well as the monoxide alarm outside our master bedroom malfunctioning only 6 months into living in the new home, we made the decision to call for an electrician to investigate the electrical problem in the home. I reiterate that I am not an electrician by trade but a public school teacher. I do not know if there are any other electrical issues in the home. I do not want to wait for a major event like a fire or damage to my appliances to happen while I am put on the bottom of the list of priorities by KB Home ****************. After the work has been completed by the electrician, KB **************** is refusing to reimburse the cost of the third party electrician service ($1230.00) on the basis that our issue was not an immediate emergency, based on the fine print of our apparent signed contract. I would like to dispute this definition of an emergency and make a complaint on how KB Home **************** has handled our case. Us homeowners did not want to wait for danger before we could be served by the business, and they failed to send an electrician in a timely manner for this issue. Do we homeowners have to wait for our air conditioning unit to fail or for a fire to start before our warranty claims are heard and timely resolved? Any and all relevant communications with the parties/individuals involved have been documented and are ready for submission to the correct channel. Please feel free to contact us for more information.

  Business response

  06/28/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.
  
  We are very sorry for any inconvenience.  The home passed final electrical inspection prior to close of escrow by the Clark County Building Inspectors.  We provide a new home limited warranty for our homeowners.  The warranty requires that owners notify KB Home of a claim so that KB Home has an opportunity to assess and repair warrantable items.  For electrical concerns, we provide emergency services only when there is no electrical service throughout the entire home.  Because there was electrical service operational in the house, we send electricians during regular business hours.  In this instance,repairs were made by a non KB Home third party company before KB Home could assess the cause of the issue which violates the terms of our warranty. Unfortunately, KB Home is not responsible for repairs made by third parties or any reimbursement.  

  Customer response

  07/07/2024

   
  Complaint: 21868665
  
  I am rejecting this response because like I said, the warranty service FAILED to send anyone to diagnose the issue on 6/7/2024 during REGULAR BUSINESS HOURS on a REGULAR  WEEKDAY. Our site still has electricians and workers doing construction in our area and they could not be bothered to pop in for a second to let me know that there's no possible fire hazard or what not?  I contacted KB folks on both Thursday 6/6/2024 and 6/7/2024 and responses were nearly non-existent. I simply could not wait all weekend for a response. This was our wedding weekend and we had guests over at our home, both upstairs and downstairs. All I wanted was a simple check-in from a single electrician by this company and they could not do that. In addition to that this is around our 6-month period for a check-in with the builder and they have since ceased communicating with me and my wife. I'm not keen on the fact that I am being held responsible for calling an electrician to fix an issue just because "inspections were passed" 6 months ago, when KB was the one who failed to communicate, return our calls, emails, texts, and send electricians in a timely manner. It even says so on the response: that they were to send folks on regular hours, which they did not on regular hours of Friday 6/7/2024.
  
  Sincerely,
  
  ******** & ***********************

  Business response

  07/11/2024

  We are sorry and respectfully note again that our warranty agreement makes clear that partial power loss is not an emergency and that the owner must allow KB Home the opportunity to inspect and repair before the owner engages a third party.  Because the owner did not follow our warranty terms, we are not responsible for the owners third party costs. 
  

  Customer response

  07/24/2024

   
  Complaint: 21868665
  
  
  I wished the people in charge of our warranty for the biggest purchase of our lives would just at least communicate in a timely manner. There's no meeting halfway with you about this issue and that's just absolutely regrettable. It wasn't really about the cost of the repairs but instead for the feeling that this business had us, their customers, in their best interests. We can no longer recommend this business to our friends and family. Our only hope that the leftover period for our warranty such as appointments and inspections are still greenlit because at this point, no one in our homesite area is responding to our communications. We feel abandoned by KB Home during one our most important life milestones (wedding day) and now communication has gone blank. 
  Sincerely,
  
  ******** & ***********************

  Business response

  07/31/2024

  We strive to achieve complete customer satisfaction, and we apologize for your experience and the current communication issues.  With any further warranty issues, please contact **************** Warranty line directly at **************, or email to ********************************  This will generate an automatic reply from the division to which a customer service representative will contact you about your warranty issues as soon as possible.   If you have any further questions, please contact ***********************, Director of **************** at ************************************************************.  Thank you.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the house December 2019 and now having foundation problems, wall cracks, door frames breaking, first floor ceiling cracks, cabinets making noiseThey have 10 yrs foundation warranty and when trying to reach out to address the issue no response.

  Business response

  06/25/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.
  

  We are investigating the matter and will respond shortly. 
  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The construction behind our home started recently for new homes being built by KB homes. During the prepping of the ground they were knocking down trees which one of them had had been pushed into our fence. Among clearing those trees they also pushed dirt against my fence blocking the water flow and flooding my backyard to about a foot of water. The water had no where to go. This area had been known the flood but the back fence didnt have any blockage. I went and asked the construction manager, ******, to resolve the issue and pull the dirt away from all of our fences. Since they put their foundations in for new homes the water flows against our fences while the water from our homes flows against it adding more to the issue. They did not attempt to put any type of channel to allow the water to flow downhill to the drainage ditches like its suppose to. Im asking them to pull the dirt away from our fences and the debris and make a channel for drainage.

  Business response

  06/24/2024

  We are investigating the matter and will respond shortly. 

  Customer response

  06/25/2024

   
  Complaint: 21837641
  
  I am rejecting this response because: I received a phone call from KB homes on Friday the 21st of June. ****** the same guy I contacted when it flooded the first time said they would be looking into the matter first thing Monday. I have not seen any movement of addressing the issue. All I asked for them to do is pull the dirt and debris from their workers away from the fence line of all the homes fences that back up to their construction site. Nothing has been done about it to this date.  
  
  Sincerely,
  
  *********************

  Business response

  06/26/2024

  Our land team has spoken to ************ and have come up with a game plan to address his concerns.

  Customer response

  07/16/2024

   
  Complaint: 21837641
  
  I am rejecting this response because: I am not aware of any plan to redirect the water from their new homes coming towards the residents along the fence line. I spoke with the gentlemen on ground that excavated the dirt from my fence which seems to be a temporary fix. There was no response or course of action to their drainage causing more flooding to my backyard when their homes are finished some type of drainage needs to be installed along the fence line they are building against to prevent this from happening again.

  
  Sincerely,
  
  *********************

  Business response

  08/19/2024

  One of our land development team members met with ************ at the property to discuss the issues raised in the complaint.

  Once construction is completed on the homes behind ************, those home lots will be graded to drain the water away from the fence line.

  Customer response

  08/20/2024

   
  Complaint: 21837641
  
  I am rejecting this response because: the problem is not water draining away from their new builds. Its the water that comes from the homes south of me going to my back yard and it has no outlet because they graded up against my fence. This area is known to flood and it did just that and made it worse for my family because they shut off the only outlet for the water to drain flooding my backyard.
  

  Today 20 Aug 24 they graded again against my fence leaving no drainage for water to exit my yard. Your houses foundation are higher than my fence line which is higher than it was prior to you building these homes. So reassuring me blindly because your excuse is that you are putting grass so it wont flood my yard again.l, cant be reassured.  
  
  The other issue is the damage you cause to my neighbors fence with your skid steer. You broke his fence and then had someone come in to fix it and during that process cut my internet line causing me to be disconnected from school and over all inconvenienced my family. It seems there is no accountability from the workers at all. No accountability of them cleaning their trash which ends up in my yard.  You are giving lip service to make me go away. I will give a solution to your issue, putting a drainage system behind the fence line of the residents you are building behind to alleviate any further issues with flooding, make your workers clean up after themselves and hold the operator of the skid steer accountable when he damages the existing residents property. The tree you left is causing damage to my fence and will break soon. This tree was marked not to cut when there were multiple other trees behind the fence line that you could have left leaving ample amounts of shade and privacy. Is there a plan for that?
  

  You are inconveniencing the residents who have lived her for years and its not appreciated because if it were reciprocated you wouldnt appreciate it being done to your home. Responding stating you talk to me when you dodge my calls or dont call me back is not having a conversation with me. Again, the perception or lip service you are responding with will not fix this problem. Im looking for accountability overall and I provided solutions to your problems. 

  
  Sincerely,
  
  *********************

  Business response

  09/03/2024

  Our Regional Construction Manager recently spoke to ************ and addressed his concerns.   Therefore, KB Home respectfully request that the Better Business Bureau close this complaint.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My home is severely leaking due to the builders using cheap materials and KB Home is refusing to assist.

  Business response

  06/25/2024

  
  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer satisfaction.
  
  We are investigating the matter and will respond shortly.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought the house (lot 101) in *******************, ********** ******* in October 2023. We have submitted the warranty list to the warranty department and KB Homes personnel multiple times (they have had a lot of turn over/new personnel) and even the corporate office. The things that were done were only a remedy around the problem/imperfection, for others we received visits of sub-contractors that came to look at the issue and never came back and in most of the ones done they did a sloppy job. Aso they have made a patch on our driveway that affects its structure, our home appearance, therefore its value. As of today we still have many issues that have not been taking care of. In addition, our emails and messages keep on being ignored.

  Business response

  06/14/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction. In order to investigate and respond to the customer's comment, we need more information including the address of the home.  Thank you.

  Customer response

  06/18/2024

   
  Complaint: 21831075
  
  I am rejecting this response because:

  Although I have provided a lot of information; the name of the community, lot number (they have always required the lot number to identify the property), name of the buyer and phone number their response is that they need the address? For which I am rejecting the response because is not a solution to the complaint (but a run around, as I have experienced throughout the warranty process).

  Answering their request, the address of the property is: ********************************************************

  
  Sincerely,
  
  *******************

  Business response

  06/24/2024

  On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention.  We always take the concerns and issues raised by our homeowners seriously. It gives us a chance to learn about how families live in our homes, the good and the not so good, so we can get better at what we do every day. And, as you know, earning high marks for customer satisfaction is important to us. 

  Our **************** Team has been in contact with the homeowner and are working to find a resolution to their concerns.

  Customer response

  06/25/2024

   
  Complaint: 21831075
  
  I am rejecting this response because:

  Nothing has been repaired. I did receive communication from them and they started scheduling the visits (only for two of the issues on the list), but at the present moment the warranty issues have not been taken care of. 

  In the past they have schedule contractors and they come inspect leave and never come back or they have done a poor job. Therefore, I cannot say the issue has been solved because I have been contacted by them. Once things are fixed to my satisfaction I will consider the issue solved.

  
  Sincerely,
  
  *******************

  Business response

  07/26/2024

  At KB Home, we strive to achieve total customer satisfaction.  We will continue to work with **************** until we can reach a mutually satisfactory resolution to the issues raised in his complaint.

  Customer response

  08/05/2024

   
  Complaint: 21831075
  
  I am rejecting this response because: we still have warranty items/issues that have not been taking care of. We acknowledge that some items in our list were taken care of, we also have pending appointments and for others we havent received responses from contractors; therefore this complaint is in a pending status.
  
  Sincerely,
  
  *******************

  Business response

  08/20/2024

  We will continue to work with our homeowner until we can reach a mutually satisfactory resolution to the issues raised in the complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩