Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 Pacific Pulmonary sent a new BiPap machine without getting authorization from my doctor or my insurance company. I continued to use my CPap machine. I paid for 70% of the machine. They came to my door at my house one day and demanded I give them the CPap machine. They refused to give me a refund for the **** even though two different employees said I would get one. I was three payments away from owning the machine. Then they started charging me for the BiPap machine, which they sent to me illegally without authorization, and I wasnt even using it. To this day they have yet to get an authorization from the insurance company. They are fraudulently charging me each month for a machine I didnt even ask for. My insurance company has had to call them twice to reverse overcharges. I called them a couple times to get help and they either tell me no or just hang up on me. They are rude to me and my insurance company. This is the worst company I have ever dealt with.

  Business Response

  Date: 03/20/2025

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23057769
  
  I am rejecting this response because:
  They never contacted me the first time to discuss resolution. I dont expect them to contact me this time. 
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented medical equipment from them based on doctors orders. The medical equipment was not working for me and they told me I could not return it until my doctor contacted them and said it was OK. My doctor contacted them within a couple days and they kept telling me that they hadnt received anything from my doctor And kept putting me off for weeks then told me they would send me a box 3 different times to pick up the product and continue to put me off for almost 2 months while I was not using the equipment that was hooked up via cell service so they could tell I was not using it Never came Just send it back finally they offered for me to return it locally but I would need to set up an appointment to do so I called in and it took them two weeks to make an available time for me to drop off the equipment. Meanwhile, they build my debit card Against my will because they had the number they told me once they got the equipment back they would credit me and now theyre chasing me down for $100 bill and it turned me over to collection agency worst company I have ever dealt with in my life, they lie to me multiple times Please beware of this company

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom passed away in June. They picked up the equipment in June. In July, August and now September we keep getting billed for stuff that was returned. Each time we call they say they will take care of it and then we get billed again the next month.

  Business Response

  Date: 09/06/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Acct# ******* Pacific Pulmonary Services March-Dec. 2022 The company sent the wrong adapter for my travel **** machine. I sent it back. The company says they never received it and continues to bill me for it. Amount: $57.60. The representatives are courteous but I have to question the amount of training they receive. Some history is in order. In March 2022, I ordered a travel ****, paying in advance. It took a few months to receive it due to supply chain problems. i did not fault the company. However, they sent two ****s---and neither had a necessary component, namely a battery pack. I returned one of the ****s and advised I had not received the battery pack. Weeks later I received a battery pack, along with a $400+ bill. I advised I had already paid for it. I had also ordered a charging adapter. I received the wrong size and returned it. This required multiple calls, each call averaging 40+ minutes because I was invariably transferred at least once every time I called, with long hold times and calls dropped. It took great effort to get to someone who finally realized I had already paid for the battery pack. The company said the battery pack I ordered cost more than the one they had said was what I needed, an additional $62. I was irritated, but decided to pay this additional sum. But I declined to pay the remaining $42.60 for the incorrect adapter which I had returned. This occurred 11/21/22. On 12/9/22, I received yet another bill. I expected it would be $42.60, but somehow it has increased to $57.60 Again, this is for the adapter I already returned, the one they incorrectly sent in the first place. In short, the company is at the very least highly disorganized, with poorly trained staff. The company is exhausting to deal with. I do not owe this last $57.60 and want them to finally realize this and stop billing me.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/13) */ Hello and thank you for bringing this matter to our attention. We will assign one of our team members to conduct a review and let you know our findings, our apologies for the issues experienced. Corporate Compliance department Consumer Response /* (3000, 7, 2022/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a response. It is a message stating the company will check their records and provide a response at a later date. I received a HIPAA notice but no way to provide a signature. This is to advise that I waive privacy considerations regarding my health records. Business Response /* (4000, 9, 2022/12/20) */ Hello and thank you for the feedback. Your account will need to be reviewed by the Revenue Cycle Management team in order for me to provide you with a response. Thank you for your patience. Corporate Compliance Department

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is related to an overnight sleep test. This overnight test was administered inappropriately-the provider (the man who dropped off the test) gave the incorrect instructions, ultimately nullifying the results of the test and rendering it useless. He had told me to NOT use a nighttime appliance, which was apparently incorrect per my doctor. I had been led to believe that insurance would cover this item. Apparently, this was misrepresented and is not the case. Additionally, I received a separate additional bill from********************** a company I never agreed to do business with, apparently associated with Pacific Pulmonary. Notwithstanding fraud and malpractice for misguidance for a medical procedure, I have no doubt that this company has violated the No Surprises Act. In fact, this experience is the very reason the NSA was created and passed. I contacted the company multiple times and requested that they not send me a bill for a test that was useless due to their own employee. Additionally, I never agreed to any of the charges they are seeking.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/12/01) */ To Whom It May Concern, We are in receipt of our mutual patients concerns and we are diligently working to get this matter resolved asap. We apologize for our patients experience thus far. We will be contacting the patient immediately to provide an update and our finds to help get this matter resolved as quickly as possible. Thank You Resolutions Team Consumer Response /* (3000, 12, 2023/01/03) */ I'm not sure why this was closed as I have never heard from The company.

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number# -******* Invoice #******** for $98.34 ********** for $57.41 On Feb 21, 2022 I received emergency services in las vegas nevada for an accident. This company was given my medical insurance and they billed the insurance for the services. There is a remaining balance of $155.75. On August 24th when I reached out to customer service they stated that the problem was coordination of benefits was denied on 3/30/22. At the same time Anthem my insurance provider reached out to them to coordinate with them where to send the bill. I sat on hold for 30 minutes while Anthem/ blue Cross attempted to coordinate with them and they continued to say that they could not complete the request. That was the first attempt, The second attempt was made around Sept 5th #********* again with Anthem they reached out to Pacific and requested to send the bill to the correct insurer. Pacific Pulmonary has continued to bill the correct insurer for the claim. When I called and spoke with customer service the refused to submit payment request to ***************************************************** Payer ID******. When I tried to get them to send me to the department each time somehow we always get disconnected and being customer service they as if we get disconnect is there number for us to call you back? They never call back and when I do call back it's the same excuse or funny business and no one understands. Now today 10/7/22 I have a new bill where they have attached $15.00 for past due. The bill would not be past due if they would bill the correct party. My insurance has verified that will pay the claim each time but they need for them to bill it correctly. I see what's going to happen if they don't on my credit report when this can be solved.

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/21) */ Hello and thank you for the information you provided. A team member will be assigned for follow up and will be in contact. Thank you Corporate Compliance Department

• Initial Complaint

  Date:06/16/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary; details provided in attachment: Pacific Pulmonary Acct # ******* * They double-billed me o They duplicate billed me on 12/9/2021 for some **** equipment for which they had previously billed me on 11/29/2021 * They charged my credit card without my authorization o Someone set my account to "Autopay" without my authorization, which then caused a combination of valid and invalid bills to be paid * Their billing is confusing o It even confuses their agents; each time I've called to inquire, they put me on hold for a long time while they try to figure it out, then come back and tell me they need more time to research and will call me back (they never have) * They are difficult to reach o They do not provide an email address or a customer contact form on their website; the only way to reach them is by telephone, which involves long waiting and hold times * They are unresponsive o I have called them over a half dozen times, replied to several emails, and sent letters via **** to three different addresses; I have never received a response. One of the **** letters was returned to me nearly a month later, marked "Refused, Return to Sender" * They make empty promises o Every time I have contacted them, they agree to research and to call me back with either a correction or a clear explanation o On our 4/13/2022 call, the agent agreed to suspend collection activity while the dispute was being sorted out; I am still receiving bills marked "Past Due" and "Final Demand" and adding late charges

  Business Response

  Date: 07/06/2022

  Business Response /* (1000, 5, 2022/06/22) */ Hello and thank you for providing this information. We have sent your concerns to the Revenue Cycle Team to review your account. A member of our Corporate Compliance Team will be in contact with you. Thank you Corporate Compliance Department Consumer Response /* (3000, 7, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't want to say "Yes" because I'm afraid this will mark the complaint as resolved. All the business has done here is acknowledge the complaint and indicate that it is being forwarded to another department. This is OK if they are really going to address the issue.