Complaints

This profile includes complaints for Jacoby & Meyers Attorneys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jacoby & Meyers Attorneys has 9 locations, listed below.

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  Jacoby & Meyers Attorneys

  10900 Wilshire Blvd Fl 15 Los Angeles, CA 90024-6524

  
• 

  Jacoby & Meyers Attorneys

  473 E. Carnegie Dr Ste 200 San Bernardino, CA 92408

• 

  Jacoby & Meyers Attorneys

  3031 Tisch Way San Jose, CA 95128-2541

  
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  Jacoby & Meyers Attorneys

  135 S State College Blvd Brea, CA 92821-5808

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  Jacoby & Meyers Attorneys

  111 W Ocean Blvd Fl 4 Long Beach, CA 90802-4633

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised the surgery I was told they were gonna handle my property claim, and I never received any any healthcare that was promised meby the reception lady that I trusted with my information

  Business Response

  Date: 02/19/2025

  J&M Client advocate reached out to the Lien Negotiator for clarification on the issues raised by this client. 

  We have documented all of the client's concerns and are considering them for future process improvements. 

  The client expressed frustration over pain in his arm. He was in a lot of pain and was not able to have his insurance cover the surgery. I used these frustrations towards his pain and suffering claims in negotiations with the adjuster and was able to increase his offer. The client was not happy with the increase and wanted to leave J&M. Client expressed frustration over PD and for that we directed his questions to his Case Manager and emphasized that our firm assists primarily with bodily injury.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2023 I was involved in a car accident and reached out to ********************************************** It was a big mistake going with them because in the beginning they were quick and attentive to send me to a chiropractor and to get X-ray, CT, MRI done which all said the same thing about my injuries which was a waste of medical fees. I finished chiropractor sessions in February which was less than 3 months. They have prolonged the case so they can get the max lawyer fee payout. My case could have been resolved before the 100 days but they negotiated medical fees for 9 months. My payout from the $15,000 was only $4,014.82 (they originally offered me $3,414.82 which I asked to be negotiated) while the lawyer got $6,770. The retainer I signed stated (33 1/3%) of any gross recovery from any source for Clients bodily injury claim within the first one hundred (100) days of the execution of this Agreement, (b) at any time after the hundredth day of the execution of this Agreement, the above-referenced percentage shall be increased to thirty nine and one-third percent (39 1/3%) of any gross recovery. I dont think its right they prolong cases on purpose just to get a higher percentage rate. Read everything you sign or go with another company that isnt money hungry. A whole year and still dealing with my pain and loss of my vehicle this is all they can fight for. They cant fight more than what the other policy limit is.

  Business Response

  Date: 12/17/2024

  J&M Client advocate reached out to the case handler and Manager of the liens department to clarify the issues raised by the client. 

  We have documented the client's concern and will be taking them into consideration for future cases. 

  The client's case reached the stage of liens, which is the final stage before the client can receive their check, past the 100 day ***** The delay was due to the waiting period for the subrogation lien from DHCS/Medi-**** This process can take weeks and sometimes months to resolve and obtain. 

  The client's case handler kept her updated throughout the waiting period to make sure there were no misunderstandings. Her case was closed using our office's standard retainer, which the client signed and initialed. The retainer stated the fees start at 33.3% and increase to *****% after 100 days. 

  The CSS was sent to the client on 11/29/24 for her to review and sign if she agreed, when the client expressed disappointment with the outcome/take home the manager reduced the admin costs that were also listed in the retainer. Once the admin fees were reduced the case handler sent the updated CSS to the client on 12/6/24 and the client signed off on it the same day. The client received her check on 12/9/24, providers were paid, and her case was officially closed on 12/11/24. 

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposedly Wednesday your systems were down, which caused the delay... I'm personally starting to feel that it was an intentional delay..Whether it was or wasn't it isn't my issue at all. I don't appreciate the fact that you guys were not allow me to pick up my check. I'm homeless I live in a car. I have bills that have been stacked up since my car accident. I don't like the fact that once you got paid I couldn't equally be paid. I don't like the fact that you don't allow people to come and pick up checks. YOU SHOULD MAKE IT AVAILABLE OPTION FOR PEOPLE TO BE ABLE TO PICK UP THEIR CHECKS. I DON'T LIKE THE **** THAT YOU'RE DELAYING MY CHECK. I DON'T LIKE THE **** THAT I WAS TOLD I CAN GET AN OVERNIGHT SERVICE FOR MY CHECK AND THIS CHECK SHOULD HAVE BEEN MAILED OUT ON THURSDAY EVENING FOR ME TO GET IT FRIDAY MORNING BUT INSTEAD I CALL ON FRIDAY MORNING TO BE TOLD THE CHECK IS NOT GOING TO BE MAILED OUT UNTIL MONDAY. UNETHICAL BUSINESS PRACTICE. THERE'S NO REASON WHY YOU GUYS HAVE GOTTEN PAID AND MY CHECK SHOULD BE SITTING THERE ON A WHOLE BUSINESS DAY THAT IT SHOULD HAVE BEEN MAILED OUT. IT'S ALSO INTERESTING TO ME HOW YOU GUYS WANTED TO REVIEW BEFORE I GOT THE MONEY IN MY HAND. THANK GOODNESS I WASN'T STUPID ENOUGH TO DO IT. I WAS EXCITED ABOUT GIVING YOU GUYS A GOOD REVIEW BUT NOW I'M JUST DISGUSTED AT THE ENTIRE **** THAT MY CHECK IS SITTING THERE A WHOLE BUSINESS DAY AND A HALF RATHER THAN BEING IN THE MAIL. THERE IS NO REASON WHY MY CHECK SHOULD BE SITTING THERE FOR A WHOLE BUSINESS DAY AND A HALF AND YOU NOT MAIL IT OUT BUT YET YOU'VE BEEN PAID. I DON'T APPRECIATE THAT YOU DON'T ALLOW PEOPLE TO PICK UP CHECKS BUT THEN YOU INTENTIONALLY HOLD BACK THE CHECK.

  Business Response

  Date: 10/14/2024

  
  J&M Client advocate reached out to the Lien Negotiator for an update on the check and to clarify the other issues raised by the client.

  We have documented all of the client's concerns and are considering them for future process improvements.
  
  The client filed the complaint on the same day the Lien Negotiator informed her about the shipment schedule for her check. The client had wanted to visit the office, but it wasnt possible. The Lien Negotiator promised to send the check overnight, and the client agreed. According to the Lien Negotiator, their conversation with the client was amicable.
  
  The check was mailed on 10/7 and delivered on 10/8. Tracking number: 280360403316.
  
  Additionally, we emailed the client to inform her that we are coordinating with her Lien Negotiator. Our records clerk also sent her the tracking number before we received this BBB complaint.Our records clerk have also sent her tracking number prior to us receiving this BBB complaint.

• Initial Complaint

  Date:04/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accidend ( I was rear ended on the fwy) on Oct 27 2021, when I first contacted this firm. As a result of the accident I ended up with a herniated disc in my cervical spine, I was out of work for almost 3 months, paid for bills that resulted from this accident; medical bills, rental car, lost wages. Long story short, after 16 month I was offered a settlement of $15,000 which I signed on February 17. Today we are two months past and I did not received any compensation. My last contact it was on Mar 22 ******************************************************************* how my case was handled. The last two persons names that I have been in contact are ********************* and ***** with Jacoby and Meyers. This is from the last txt on 03/23/23: "Hi ********, I am pending a response from your health insurance regarding a reduction in the amount they are requesting. Once I have that I will have to have the car insurance re-issue the check because they sent it out incorrectly. I will let you know once we have the ************** from insurance". At this point I wonder If I will ever get any compensation and what is going to happen to the ridiculously low settlement that I signed. I'm very disappointed of how my case was handled, It's been 18 months from the date of the accident.

  Business Response

  Date: 04/27/2023

  ************************, 

  I reached out to you to explain but did not get a call back so I will detail here the update on your case. Your case has been settled with the insurance company (on 2/17/23) but that is not where your case gets closed. After you signed your release, we have a protocol that takes place which does take time. The timeframe of your case is well within a normal timeframe for a personal injury claim. If our team has not adequately set the expectations, that is surely our failure and I apologize for any inconvenience it has caused you. 

  On 2/23/23 we sent you the following text message: 

  SMS Sent from ************************************ on 2/27/23
  Hello, *************************! Hope all is well. This is ********* from Jacoby and Meyers, I'm the assistant to *****, I'm reaching out to provide an update. Your case has already been sent to my colleagues in our medical bills negotiations department who specialize in reducing your medical bills, providing you with a case breakdown and also your check!
  This is a very important stage in your case that can take some weeks to process,  as we work hard to maximize your recovery and get you the maximum amount of reductions for the medical bills. Please note that from this point your liens negotiator will be your point of contact who is in the best position to update you on the breakdown of your case and issue your settlement check to you.
  
  

  Our protocol of settling a case after you sign your release is to get confirmation of that signature which secures your statue of limitations on the claim. We then request the check. The check came to our office and was deposited March 7, 2023 but was incorrect so we had to ask the carrier to re-issue it with the correct payee. In the meantimes, we have been busily working on reducing your medical bills/ liens and we are often at the mercy of the providers. Though we follow up daily, this process typically takes some time. Especially as we are doing our best to maximize the net amount coming to you. We can settle out without these reductions but it will limit your funds. 

  As it stands we are probably one week away from being able to finalize the amount of your bills, provide you with a final breakdown of the $15,000 settlement and overnight you a check for your Net amount. I see that you have spoken to ***** since the 3/23 text on your complaint and that she has updated you on what she is waiting for and that it should not be long. 

  Again, I apologize for any inconvenience the timeframe has caused and we sincerely are doing our best to expedite this last step and get you your check. I'm available to you as the client advocate anytime you would like to speak. My direct line is ************. My email is: ****************************************************************.  I also left you a couple messages and hope to hear from you so we can resolve this issue. Thank you, ***********************, Jacoby & Meyers

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jocoby and Meyers extremely rude, case manager wouldn't give me my files on my case I need help too get my legal rights it's prejudice to keep files that belongs to client

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/05) */ Contact Name and Title: ************, Client Adv Contact Phone: ********** Contact Email***************************** I apologize for any communication issues you had on your case. If you would like any additional information on your case or anything we can provide you, please contact me anytime. As for your previous request, the file was sent to the new attorney via fax on 1/31/22 with additional records sent on 2/22/22 via email by *********** from our office. An email chain with JT Legal Group's ************* where they confirm receipt of your new attorney's office is attached.