Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I optioned to use a lease form on line, not aware that they were automatically signing me up for a monthly charge of $39 a month forever unless I canceled. There was no charge to use the form. I was being charged for over a year before noticing it on my bill. When I called the company, they told me there was nothing they can do because by using the form, I was automatically signing up for a monthly contract forever until I canceled. This is absurd. They agree that I only used that form the one time and I never used their service again so obviously I did not know I was being charged monthly or I wouldve canceled. This type of practice is not only unprofessional, but should be illegal. I cant imagine how many people get ripped off by Fraudulent services such as this. Would you be able to help me recover all the money that was just thrown into their account for no reason?

  Business Response

  Date: 12/30/2023

  This customer first contacted us shortly after signing up, on March 11, 2022. The transcript of that call is below. This customer made no attempt since then to cancel their account. In their first call to us in March of 2022 they were given the option to cancel but chose to stay on instead. They were then given instructions on how to cancel their account in the future. The customer made no future attempt to cancel on their own or reach out for assistance. Their second call to us occurred last month, November 20, 2023. This customer inaccurately states that we told them 'there is nothing they can do.' In the call our rep clearly states that they are able to cancel the account on the customers behalf. The customer then requests to leave it open. 

  0:00Hello.
  0:01Yes, good morning.
  0:02This is Remy from Legal nature.
  0:04I'm returning a call.
  0:05Oh hi.
  0:06Yes.
  0:08I forgot what I signed up for and I just wanna make sure that I just signed up for one month.
  0:13Ok, let me check for you.
  0:14What's your email address?
  0:16it's email address is *********************** A Rment I **** at gmail.com gmail.
  0:29.
  0:31Mhm.
  0:32Give me one second.
  0:35Alright so you're currently on our month to month subscription and you just mentioned you just want to keep it for a month.
  0:43Yes just the the first month here to you know this month.
  0:46Yes.
  0:47Ok.
  0:47All right.
  0:48So once you receive like the notification that your account has been billed, please give us a call back because right now you're still on a free trial base and if we cancel it out then it will cancel out everything.
  0:59So you're not gonna have access anymore but if you're interested to do the one month, then after you receive the notification that you've been billed, it's in three days.
  1:08So you will be billed in three days then let us know so we could cancel it out.
  1:12And then you will have the entire month paid for and then you will have access.
  1:16Ok?
  1:17Alright.
  1:18Thank you so much.
  1:19Alright, no worries.
  1:20Thank you.
  1:20Have a great weekend.
  1:22You too.
  1:22Bye bye.
  1:23Alright bye bye.
  1:24.
  1:24.

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21029765
  
  I am rejecting this response because:

  there was nothing in writing. no signature involved.  It was all verbal and companies like this bank on the fact that customers will forget. Its not like theyre sending out a bill each month where the customer opens it and sees it and is reminded of it each month. No company should be allowed to practice this type of unprofessional business.  Its taking advantage of people like me, who I admit, am forgetful, and also people that are caught up in the craziness of their own lives.   In my own dialogue, it is obvious that I wanted to cancel. Yet, after numerous months there was no reminder of any sort, and no usage of their business by me.  Why wasnt a phone call made or an email sent out to just suggest canceling since there was no activity on this account in over a year after the customer, myself asked to cancel immediately?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/08/2024

  Senior management sent over the recording of his call and transcript of it. He asked the customer support agent to keep the account active and not cancel it, which the agent did. At no time did he ask us to cancel the account. When this matter arose we canceled the account immediately. We even honored and went beyond our current 30 day money back guarantee by providing an additional 5 refunds. We are awaiting the email response to resolve this matter as we feel it has been resolved on our end. 

  Business Response

  Date: 02/08/2024

  Senior management sent over the recording of his call and transcript of it. He asked the customer support agent to keep the account active and not cancel it, which the agent did. At no time did he ask us to cancel the account. When this matter arose we canceled the account immediately. We even honored and went beyond our current 30 day money back guarantee by providing an additional 5 refunds. We are awaiting the email response to resolve this matter as we feel it has been resolved on our end. 

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21029765
  
  I am rejecting this response because im sure they rely on customers to neglect checking their monthly statements.  If they werent trying to take advantage of customers, a monthly reminder would go out to everyone.  This would avoid surprises or problems.  I was being charged every month for well over a year without any activity whatsoever.     
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are selling the doc for one time charge of $1.00. No charge thereafter. I choose this action and got charged for membership. Do not need them at all. Only used the one doc. I want to report them as scammers and want my money fully refunded.

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/29) */ LegalNature does not, nor has ever, sold documents for a one-time charge of $1. The plan that the Consumer subscribed to was a 7-day free trial leading to a month-to-month subscription. After looking into the Consumer's account history, we can see that the Consumer has used LegalNature in past and was familiar with LegalNature's plans. LegalNature has refunded the Consumer in line with the LegalNature 30-Day Moneyback Guarantee. We hope that this resolves the Consumer's complaint. Consumer Response /* (2000, 7, 2022/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Never used their system before and I would never sign up for one simple format document

• Initial Complaint

  Date:06/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $*** for an expedited change of address for my business and nothing was done. After 2 weeks I called and got the run around so I took care of it myself for $40. I want a refund

  Business Response

  Date: 07/26/2022

  Business Response /* (1000, 8, 2022/07/13) */ The consumer initiated a chargeback dispute without contacting LegalNature for order cancellation or a refund. When a chargeback dispute is initiated, the funds are removed from the merchant's account and the transactions are frozen until the consumer's bank comes to a decision on the chargeback dispute. When LegalNature was alerted to the chargeback all work ceased on the order. LegalNature had contact with the consumer during the investigation period where he swore and was abusive to the customer service representative that was assisting him and then proceeded to hang up. A senior customer service agent emailed the consumer the following day. No response was ever received. In this case, the consumer's bank found in LegalNature's favor and returned the charges to LegalNature. As the consumer's order was not processed due to the chargeback dispute and the consumer subsequently processing the amendment himself, LegalNature will refund the fees paid by the consumer minus a processing fee, as set out in the Terms of Use accepted by the consumer at the time of purchase.