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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I logged onto this company's website on 11/11/2021. They pretend to be covered california but are not that was my mistake. However I filled out a form for a health insurance quote and gave them my phone number - have received hundreds of robo calls and spam calls ever since as they sold or distributed my number. Please look into this as this is extremely unfair - I am going to have to change my phone number from visiting one website!Customer response
12/01/2021
Definately not resolved - Do they have a choice not to respond? If so why would they and what is the point of this process>?Business response
12/09/2021
On November 11th the user emailed ** asking to cease contacting them after submitting their contact information via our site. The next day on November 12th we processed this request to cease all further contacts. Our company is no longer contacting the user and we have also reached out to our partners to cease contacting them.
We are sorry to hear about this experience and have taken all measures to ensure this user is no longer contacted.
If this user has further questions, we ask for them to contact us at *****************************Customer response
12/15/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
as of december 15 still get 10 or more spam calls per day EVERY day. Issue is not resolved because spam calls are coming from your "partners" and you have no control over these 100's of "partners"Business response
01/04/2022
Business Response /* (1000, 9, 2021/12/09) */ On November 11th the user emailed us asking to cease contacting them after submitting their contact information via our site. The next day on November 12th we processed this request to cease all further contacts. Our company is no longer contacting the user and we have also reached out to our partners to cease contacting them. We are sorry to hear about this experience and have taken all measures to ensure this user is no longer contacted. If this user has further questions, we ask for them to contact us at ******************** Consumer Response /* (3000, 11, 2021/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) as of december 15 still get 10 or more spam calls per day EVERY day. Issue is not resolved because spam calls are coming from your "partners" and you have no control over these 100's of "partners"
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Customer Complaints Summary
14 total complaints in the last 3 years.
4 complaints closed in the last 12 months.