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Business Profile

Marketing Software

The Mighty Networks, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a host of an online network and not making money. After being billed Febuary 28th, 2025 for another month, I signed in and was unable as the host to delete or deactivate my account. So I went through all the steps to downgrade to the free plan, getting a confirmation message saying I was on the free plan. One month later, on March 28th, I was billed $119 for the plan I had tried to down grade from. I have since had to do some deep internet scouring to learn how to delete my whole network and am hopeful that this will finally stop me being charged, but does not refund the 119 dollars I was not planning in my budget.

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription with them through the app I was using and they still charged me $150.00. I ama single mom of 5 small boys, I have a funeral to attend out of state the end of this week and its the holdiay season. I do not have $150 to spare for services that I havent even used for the entire year prior. I have reached out to them via email as thats the only way you can contact them but no one responds.

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Mighty Networks ,Kindly Refund My Money Immediately.THIS IS A TECHNICAL PROBLEM FROM YOUR SIDE.YOUR TERMS OF SERVICE DO NOT CATER FOR FRAUDULENTLY MISOLD (AND UNSATISFACTORY) PRODUCTS.OTHER PLATFORMS HAVE NOT HAD THIS PROBLEM YOU MUST REFUND ME MY US$670 IMMEDIATELY.I was Mis-Sold a Very Bad Product by your Corrupt Staff.The Evidence is Attached Below - and Your Staff have Been Stealing My Money.WE WERE THEREFORE UNABLE TO USE YOUR PLATFORM FOR THE PAST 2 (FULLY PAID UP) YEARS.Kindly Send The Refunds (in Full) Directly to My ********** Account :_________________________________________ NAME OF ACCOUNT : ********************** BANK NAME : EBS (*******) BIC : EBSIIE2DSDD IBAN : ********************** Amount : EUR EQUIVALENT OF US$670. Bank Account Currency : Euros ( )Sincerely,**************** www.minor.ie ***********************

  • Initial Complaint

    Date:12/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in a 30 day blog challenge with Mighty Networks and when signing up was advised that the program was free. However they requested my credit card number. After the challenge, I realized I was receiving a monthly charge of $39.99. I tried to close my account and reached out to customer service and am getting no reply. They are continuing to charge me monthly and I'm afraid my only option now is to report my credit card stolen which is a significant inconvenience for me and my family.

    Business Response

    Date: 01/10/2023

    Business Response /* (1000, 5, 2022/12/24) */ The complainant was a member of a community hosted on our platform, Mighty Networks. No money was taken via Mighty Networks. The hosts of this community, who are responsible for refunds to their members per Mighty Networks terms of service, did not take payment for their community on our platform. Our community Hosts have the option to take payments off-platform, as this particular Host did. To reiterate, no money was taken in this case using our platform and we have no visibility into the complainant's payments since they were processed off Mighty Networks. We hope this clarifies the situation, and members are always welcome to reach out for any questions.

  • Initial Complaint

    Date:08/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a program run by this network called unhindered voice. I signed up for a free trial, but was not aware that my debit card would get charged automatically. I thought i had to go to the website to sign up for the year. I went to the website one time, and decided I don't want to use the program, but they charged my debit card automatically. I fell ill with Covid and realized they made multiple attempts to get the money. I'm willing to take some responsibility. I will pay for a month even though I didn't use the site. The membership was for a year, so I was charged almost $400. I've only been signed up since July 27th, according to an email from ******. I'm willing to pay for a month, but I was charged for a year, and they refuse to refund my money. They also refuse to cancel my membership, so they don't have to refund my money. I can't get anyone on the phone as well. I just want my money back. I do not want to pay for something I do not want.

    Business Response

    Date: 08/08/2022

    Business Response /* (1000, 5, 2022/08/03) */ **************** is a Network found on the Mighty Community platform, they are a customer of ours. All refund requests would be determined by our Networks as they operate as their own business. We have recurring billing and the team at***************** did offer this customer their refund after purchase. This generous decision was against their policy of no refunds which customers agree to when they sign up. Consumer Response /* (3000, 7, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an email from the **************** team and was offered a full refund. Customer service even stated in the case of a refund only $350 is normally given, because there is a charge for a month. But for my case I was refunded the amount of $397. I have a screen shot of the email. I don't understand.. Were refunds allowed in the past?? I can understand why they would not refund for a month, but why not give refunds for a year of membership when I only had it for a few days?? The customer service of***************** was apologetic to me along with great communication, but when I signed up I do not recall seeing a policy of no refunds. Even in the email I received refunds have been given before, but for a lesser amount. Business Response /* (4000, 9, 2022/08/04) */ The terms used by***************** are attached, the Terms of Use from Mighty Networks (our organization) state that the Host of any Mighty Network creates their own policies. Mighty Networks offers a platform for organizations such as***************** to run their business but we are not in a position to dictate how they do so. Please address your questions directly to***************** as we are a third party software solution provider.

The Mighty Networks, Inc is NOT a BBB Accredited Business.

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