Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2025 this company took $234 off my aunt's card. She doesn't have an account with them nor has she ever had an account with them. I sent a message that same day asking for the money to be put back on the card and the customer service lady got extremely rude said "Obviously she has an account or we wouldn't have charged her", even though I just explained she's never had an account with them.

  Business Response

  Date: 02/05/2025

  Thank you for reaching out. I sincerely apologize for the frustration your aunt has experienced. Unfortunately, I am unable to pull up the account based on the details provided, and the email address used to file the complaint isn't showing up in our system.
  To assist further, could you kindly have your aunt reach out to us directly via email at *********************************** This will allow us to investigate the situation and resolve it promptly. Were committed to providing the best possible support and will work to ensure this matter is addressed properly.
  Thank you for your understanding, and we look forward to hearing from your aunt.

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for the nuggMD recommendation, filed with OK state only to get rejected due to the letter the nuggmd docotor wrote not being filled out correctly. NuggMD offered no help and no refund, only told me to call the state and ask what they wanted.........DO NOT USEE NUGGMD IT WONT WORK

  Business Response

  Date: 01/06/2025

  I am writing to respond to BBB Complaint ********, filed by ***** ********, regarding their certificate issued. The consumer, after reviewing their case, we can confirm that all aspects of your form were filled out correctly according to the requirements provided to us at the time of issuance. Unfortunately, we do not have control over changes or decisions made by the state regarding your application. As such, we provided guidance to contact the state directly to address the specific issue they identified and to understand their requirements for correction.
  Regarding your refund request, once a certificate has been issued by our doctors, the service is considered fulfilled, and we are unable to issue refunds in accordance with our policy. However, we truly value your feedback and would like to assist you in any way possible to resolve the matter with the state. We sincerely apologize for any frustration or inconvenience this situation may have caused.

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22751074
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 01/15/2025

  Im the patient not the doctor *** is supposed to be on the ooma board and knows what they need. Its not my job to find out where THEY messed up, They need to figure out them self where they didnt do thier job right. I signed up for the service, followed insturctions and it was rejected because of bad info on their end not mine. I didnt get a rejection saying I filled out something wrong, I got a rejection saying they did and they want ME to fix it? do better NuggMD.

  Business Response

  Date: 01/22/2025

  I am writing to respond to BBB Complaint ********, filed by ***** ********, regarding the certificate issued. Thank you for reaching out and sharing your concerns. After carefully reviewing again your recommendation, we can confirm that all required sections were properly completed by the doctor. We strongly recommend reaching out to the state directly to clarify the reason for the rejection, as they make the final determination on approval.
  Additionally, we noticed that you submitted a temporary Commonwealth driver's license as identification. The Oklahoma state website specifies that an unexpired Oklahoma drivers license or ID card (front of the card, in color) is required. This may have contributed to the rejection of your application.
  We understand how frustrating this experience may be, and we encourage you to contact the state to verify what corrections or additional documentation may be needed.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22751074
  
  I am rejecting this response because: Nope, the rejection clearly said as seen in the screen shot i sent your CS ***** Missing info on doctor recommendation. Its your job as the issuing doctor to find out what YOU have forgotten or didnt fill in correctly not mine. Id still like a refund as its gone no where, thanks for wasting more of my time.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/29/2025

  Thank you for your response. Weve confirmed that the form was filled out correctly on our end. Have you had a chance to call the state to check why it was rejected? They can provide more clarity, especially since everything appears complete on our side. Please let us know what they say, and well be happy to assist further.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22751074
  
  I am rejecting this response because: ITS NOT MY JOB TO FIGURE OUT WHATS WRONG, I PAID FOR A SERVICE, SUBMITED PAPER FROM SAID SERVICE AND IT WAS REJECTED DUE TO AN ERROR ON YOUR END. I SENT SCREEN SHOTS OF THE REJECTION SAYING IT WAS NOT FILLED OUT CORRECTLY. IT IS NOT MY JOB TO CORRECT YOURS. DO YOUR F****** JOB.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company claims to give you Medical Cannabis cards when in fact they only give you a recommendation by a doctor *** has no photo on the one website other than NuggMD they are located on. It also says on that other website that they work in both ********** and ******* which makes no sense, likely meaning they're fake. They stole my money and I am asking for a full refund. If they do not give me a full refund and give back my info I WILL contact the police. What they are doing is not ok, taking advantage of ***** year olds such as myself. I wonder how the folks running NuggMD would feel if they were robbed out of their money like me. They should face legal consequences for false advertising. If they don't stop now, they'll continue to rob people of money by false advertisement. This needs to stop ASAP and everyone ***'s been in contact with them deserves a total refund.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NuggMD falsely claimed they had a provider available in my area when they took my payment. Later to find their provider falsified his location information and the company had lost their other provider in the area. This company is falsely advertising services, trying to reassign to providers far outside of range, and wasting an entire week of time to received an evaluation when they advertise a 24hr turnaround.

  Business Response

  Date: 08/30/2024

  I am writing to respond to BBB Complaint ********, filed by ***********************, regarding their provider appointment. The consumer reached out about the provider being a no-show and we rescheduled them with another provider immediately. We apologized to the consumer and let them know that it is never our intention for consumers to got through this with NuggMD. To make things right we have reached out to this consumer to offer a 50% refund for the inconveniences caused and have not received a response from them. We always want to make things right with our consumers. 
  We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
  We apologize for any inconvenience this may have caused you. Thank you

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 6/14/2024 - Paid: $114 - On 6/14/24 I scheduled a doctor's *********** through NuggMD for an evaluation to renew my Medical Marijuana certificate fro the MMCC program in ********. I paid for and attended this virtual ***********, and was approved. The healthcare provider and NuggMD have still not submitted the paperwork to the state of ******** as of today, 7/14/24, one month later. This has caused my MMJ certification to lapse and prevents me from getting my medication and an affordable rate. This would not have happened if NuggMD and their helthcare provider partner has not fraudulently taken my money and claimed they would provide a service that they have never provided.

  Business Response

  Date: 07/17/2024

  I am writing to update you regarding BBB Complaint ********, filed by *******************, regarding their certificate. The consumer was certified on June 17th which is in line with the time frame for being certified, however, there was an error that caused a delay in his certificate being uploaded to the state. 
  As a result of our efforts, we informed the consumer that this error has been fixed and that their certificate is now active on the state portal.
  We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
  We apologize for any inconvenience this may have caused you. Thank you.

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24/24 I tried to get a medical marijuana card from NUGGMD located at ****************************** they took my money BUT I did not get any feedback that they received it or that the transaction was actually made or anything so I figured something went wrong so I went and got it elsewhere. I want a refund since I never talked to their doctors or anything

  Business Response

  Date: 05/14/2024

  I am writing to update you regarding BBB Complaint ********, filed by *************************, regarding a disputed charge. I have reached out to the email provided in this dispute for the consumer to confirm the email they used for their registration with us. This is to enable us confirm we are assisting the correct account holder, as the email they provided in this dispute is not pulling up in our system. 
  As a result of our efforts, we have email the complainant.
  We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
  We apologize for any inconvenience this may have caused you. Thank you.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my card April 1, they said they sent it out. I hadnt received it after 2 weeks so I reach out to them. They sent it to the WRONG ADDRESS! I was then told theyd send another one. I reach out again 5 days later and they still didnt send it out so I ask for a refund. It is very unclear on the website whether you can get a refund in ********** ********************************************************************************************************* the first place. Definitely not supporting this place

  Customer Answer

  Date: 04/22/2024

  *************************

  Business Response

  Date: 04/30/2024

  I am writing to update you regarding BBB Complaint ********, filed by *****************************, regarding their card. The consumer received their card on 22nd of April 2024.
  

  As a result of our efforts, we interacted with consumer on reshipment of card when they original was not received.
  

  We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
  

  We apologize for any inconvenience this may have caused you. Thank you. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website offers the opportunity to get your medical marijuana card and I paid for a 2 year renewal and the doctor never finished the whole appointment so I am not able to utilize my medical card and no one at the company is helping me. There is no phone number and only online chat and no one is able to fix the issue. They have now started to ignore my messages still asking for help or resolution. I paid almost $200 and didnt receive what I paid for.

  Business Response

  Date: 04/30/2024

  I am writing to update you regarding BBB Complaint ********, filed by ****************************************************, regarding their certificate renewal. The consumer has been certified apparently there was an issue with the state site which we do not have control over. On being able to reach us, we clearly state that our company only offers live chat and email support on our website.
  

  As a result of our efforts, we followed up with the provider constantly who was able to certify them and provide us with an update why it was delayed.
  

  We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
  

  We apologize for any inconvenience this may have caused you. Thank you.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to get my med card from this site to be told to log back in this morning for my evaluation and now i cant log in and the page wont load anything

  Business Response

  Date: 04/22/2024

  I am writing to update you regarding BBB Complaint ********, filed by *****************************, regarding their certification. If the consumer starts an application process, a temporary hold of the application fee is placed on the patient's account and is refunded if they are not confirmed. 
  The temporary funds placed on account was refunded.
  We greatly value our customers' feedback and strive to ensure a positive experience for everyone who interacts with our business. Should you require any further information or documentation regarding this matter, please do not hesitate to contact us.
  We apologize for any inconvenience this may have caused you. Thank you. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my consultation on 7.22.2023. I was in the waiting room for 30+ minutes. Then my zoom screen started and it said "your dr is waiting". I was on zoom camera for ********************************* I contacted the chat and asked if it was working because it said my dr is here but he was not on the camera. The chat was very nice and somewhat helpful. They ensured me the dr will be there shortly and to keep waiting. So I waited...and then a grumpy man sitting on his couch came on zoom. I guess this is the doctor??? It was so unprofessional and I did not feel comfortable. He wasn't not well spoken or put together. It was a joke.

  Business Response

  Date: 08/15/2023

  Hi there, we are happy to help with your complaint as you selected contact as your desired outcome for this. We are available 7 days a week 5AM-10PM PST via live chat or you can email us at ******************** We appreciate your feedback to the experience you have and will escalate the concern to the provider as feedback.