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Business Profile

Merchandising Services

James Perse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandising Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 different pairs of pants from here, pants whose price is $300, and the fabric is so weak that they ripped within 1 year of buying them, all 3 pairs. The material is insanely fragile for a price tag which implies a higher level of quality .

    Business Response

    Date: 12/20/2024

    Hi BBB Team,

    The client has been contacted internally.

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three items from James Perse total for ***** on June 8th. I received the email that my order has been delivered on June 10th. Until now, I did not receive any order from James Perse. From June 10th I contacted with James Perse so many times noticing I did not receive any orders. Additionlly, I submitted the request form to James Perse on June 12th. Now is June 18th, I still did not have any update. Now I hope to get my refund back. Even I noticed James Perse I did not receive any items, the website showed my order fulfilled. Now I hope to get my refund back.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of pants from James Perse for $165 plus tax on 9/22/2023 and on 1/8/2024 I found a hole near the back pocket. I have never seen similar things happen in the past with my other pants regardless of made or prices. The seller refuses to compensate by either exchange or refund citing they cannot "conclusively determine reason of the problem." and would not respond further. James Perse's product quality and its subsequent customer service combined deprive consumers right for purchase protection.

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/21/23 I ordered a pair of Brushed Cotton Twill Cuffed Trouser in a womens size 3 from jamesperse.com for $118.00 plus tax. The pants were shipped and arrived promptly. When I put them on, I became aware they were grossly oversized. On 11/24/23, I emailed ************************************* and asked for an exchange of the pants based on how large they were. The James Perse size chart lists a size 3 fit as close to a **** waist. The pants in question measure closer to a 34 waist. On 11/25/23 I received an email from assistance@jamesperse from a ******, who stated "Unfortunately we typically are only able to make accommodations for final sale items once. We do show that this accommodation has been done for you in the past therefore we would be unable to accommodate a return or exchange at this time. The item in question for which the accommodation made had been found to be substantially different in color from what was presented online. It also was a final sale item. I assumed when there was a problem related to inaccurate representation, jamesperse.com would rectify the matter with a customer regardless of prior problems. I was wrong. It is unfair of a luxury retailer to not make an accommodation for a grossly misrepresented item. The third supporting document is the item description of the pants, which fails to mention how one should size down for a proper fit. In the words of another James Perse complainant, "It's irresponsible and unprofessional to mislead the consumer, they should make a statement "this garment runs two sizes larger than typical size 3 [item] instead of duping the public into purchasing knowing they messed up and need to just make money from the flawed inventory they purchased.I am not requesting a return, only an exchange for a smaller size.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Zip Pocket Utility Shorts in Gravel online on May 20, 2022 for $225. I LOVE the shorts. After wearing them about 8-10 times and washing 2-3 times, without putting the shorts in the dryer, I noticed 3 areas on the hem of the shorts where the thread had broken. Eventually the hem will come undone. I treat my clothes well. Because these shorts were $225, I did not expect them to start unraveling after a few wears/washes. I emailed customer service on October 17, 2022 and included photos, asking for an even exchange. They responded that "they cannot conclusively determine this was caused by a manufacturing defect and is likely due to wear and tear." They did not offer an exchange. On October 18 I emailed again asking them to reconsider since I've purchased shorts for much less and wearing and washing for years without any thread/hem issues. Upon further review, ****** in *********** customer service said they were "still unfortunately unable to accommodate an exchange or return due to the long amount of time that has passed." They did offer free shipping on another purchase. I did not want to return the shorts. I wanted an even exchange. I called on October 24, ****** again said they could not accommodate my request. I asked to speak to a manager, and he said he is the highest in customer service. I've purchase items in the past, and they were also not inexpensive, but I've had them for 10+ years and they have not had any issues. Unless this issue is resolved, I will not return to *********** since they do not stand behind their quality. I'd like an exchange, or offer to repair the shorts.

James Perse is NOT a BBB Accredited Business.

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