Complaints

This profile includes complaints for TruConnect Communications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TruConnect Communications, Inc.

  1149 S Hill St #400 Los Angeles, CA 90015-2894

  
• 

  TruConnect Communications, Inc.

  216 W Base Line Rd Rialto, CA 92376-3306

  
• 

  TruConnect Communications, Inc.

  1510 E Florence Ave Los Angeles, CA 90001-2536

  
• 

  TruConnect Communications, Inc.

  8401 Van Nuys Blvd Unit 80 Panorama City, CA 91402-3379

  
• 

  TruConnect Communications Inc

  1131 Broadway San Diego, CA 92101-5611

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I applied for TruConnect service on 8-29-22, I was told I would receive a smartphone in the mail, with an option to get a free tablet for $10.01. A week or so later, I received a sim card in the mail, and installed it into an old assurance phone that belonged to an ex roommate and the service worked even though the *** phone was underwhelming. Yesterday, I attempted to purchase said tablet. My first problem was in trying to input my cc into the app, the month and year sections did not display in the MyTruConnect app and was unusable. So, I logged onto the website and successfully entered my card info and go through the motions to order the tablet, but it did not go through. It errored on the bottom, saying I had already received one, which I never did.I contacted the support number **************, and there first rep referred me to call the lifeline number at ************, saying there was nothing they could do for me. Contacting the lifeline number, I was informed my acp application expired on 11-27-22, but that they could not do anything about the tablet except for me to call TruConnect again. So I did, the rep could not help and resisted when I asked for a supervisor. Supervisor came into the call, and said she could not help me.So, long story short I am not liking my lifeline provider at all. Stay away from TruConnect.

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  Re: *********************
  Ticket #********-FA0CC
  
  We reached out to customer our investigation revealed the following Customer has an ACP account with ********************** he applied with a Street agent activation date of 09/06/2022. The customer received a sim card and was able to use the services on his own phone. The customer is trying to purchase a tablet for $10.01 on our website and getting an error already has a tablet asked a relevant question and the customer was informed he has no ACP account with a different service provided this is the first-time customer has applied with us. Informed the customer to go on our website as we are on call so we can fix this issue but he has no money to purchase a tablet he will have money after 1 of April informed the customer tries to purchase a tablet after 1 if you are getting same error call us to ask for my name and I will schedule call back customer agrees and he has no other issue and feedback. However, the customer is currently unable to purchase a tablet due to a lack of funds until after April 1st. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, federal, and company policies.
  
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  *******************************
  Director, Customer Care
  ********************
  Email: *************************************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/02/2023

  The account was terminated because Truconnect rep stated I got service from another provider, which is false. Original complaint # ******** was ended after previous rep asked for more time to fix. I never got callback from *****. I never received smartphone, Truconnect still believes I received a tablet whereas I did not, and now they are pitching the falsehood that I got another provider. I checked into another provider, but I did not go through with it. Rep still resists call for a supervisor.

  Business Response

  Date: 08/30/2023

  8/30/2023
  
  Re: *********************
  Complaint ID#********
  
  BBB Carrier Support:
  
  Our investigation revealed we contacted the customer at ************* regarding the termination of their TruConnect account, citing they had switched to another provider. Customer also noted never receiving a promised smartphone, contradicting TruConnect's records of sending a tablet. We confirmed the customer's ACP account was deactivated on 06/01/2023 due to an apparent switch to another carrier. We informed the customer that the new carrier likely submitted their documentation, causing automatic deactivation. Although I offered a chance to reapply for TruConnect services and the tablet, the customer opted to stay with the new provider.  ******************************* is available from Monday to Saturday, 5 AM to 9 PM PST, and can be reached at ************. TruConnect remains dedicated to adhering to all regional, national, and internal standards and procedures.
  
  We apologize for any inconvenience caused and consider this matter closed.
  
  *******************************
  Director, Customer Care
  ********************
  Email: ************************************
  Phone: ************

  Customer Answer

  Date: 09/02/2023

   
  Complaint: 19391120
  
  I am rejecting this response because: Complaint: 19391120
  Even though is is academic because
  in fact I did sign up with a different provider after I was
  disconnected by TruConnect for simply checking my eligibility with a
  different provider. In addition, the issues remain that I never received
  a tablet or smartphone and I am not the only one. The ******** page for
  TruConnect would occasionally have a post from someone else with
  similar issues, then the post would disappear. I noticed this pattern
  until I was blocked from the page, which confirms to me that the page is
  censored. I do applaud the rep I spoke with, who was apologetic and
  well spoken for trying, he suggested I try again but that would mess up
  my current provider and I suggested they investigate further into
  company practices for the potential of fraud. I do not expect a
  resolution to this complaint, and I am happy with my current provider. I
  will always tell the tale about TruConnect and how they should be
  avoided, if not put out of business. Avoid TruConnect.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was eligible for a government tablet and I paid ten dollars, the charging plate became compromised due to my grandkids putting it in wrong. I called customer service to order a whole tablet due to the experts here not being able to fix it. I was going placed the order for ****** dollars and due to the order taking too long to receive the package I cancelled the order. Two weeks later I received the tablet, so I decided to keep the tablet. I checked my bank account I noticed that they charged me $280.00. They charged me double the amount for the tablet. I called them and let them Know that I was double charged, and they informed me that it was a computer error. They stated that the money would be back into my account in seven to ten days. I started calling after the that time frame. I have spoken to people all over the world. I have bank statement with each transaction with a telephone number. I have called the person who have issued the tablet and I have called customer service numerous of times. The customer service number ************. I would like my money refunded to me in the amount of $140.05.

  Business Response

  Date: 03/06/2023

  Tell us why here...03/06/2023
  
  
  Re:***********************
  Ticket #********
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. Based on our investigation, paid for a tablet that she never received, we have issued a refund for <$140.05> please allow **** business days for refund to appear on customer credit card statement.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  ****************************;        
  Director,Customer Support
  ********************
  Email: ************************************
  Phone: ************

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19372233
  
  I am rejecting this response because: as of today 3-23-23, the $****** has not been deposited in my checking account. Bank statement for March 2023 do not come out until April 2023. But they should provide ypu with proof of what day they deposited the ****** in my account.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/07/2023

  4/7/2023
  
  Re: ***********************
  Ticket #********
   
  We have made multiple attempts to contact the customer regarding her complaint. In our previous communication, we informed her that she is owed a refund of $140.05 for not receiving the tablet she purchased. We attempted to refund the amount to her account on 3/6/2023 but were unsuccessful. Since receiving her rebuttal, we have been trying to expedite a check for the same amount. Unfortunately, all our calls have gone to voicemail. We request the customer to call ** back and provide ** with her mailing address to send the refund check.
  At TruConnect, we are committed to upholding all state,******************** policies.
  
  We apologize once again for the inconvenience caused.
  
  
  Best regards,
  *******************************
  Director, Customer Care
  ********************
  Email: ************************************
  
  

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19372233
  
  Truconnect debited the money from my checking account, so they should be able to credit it back in my checking account without me giving them my account number again. A customer service representative asked for my banking information, I said "No". Would prefer it back in my checking account. If check is sent by mail, my address is ***********************************************;********* **, *****. Send  as signature-required, at your expense or my expense.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/25/2023

  4/25/2023
  Re: ***********************
  Ticket #********
  TruConnect, is committed to ensuring that our representatives fully comply with state, *********************** policies. We take all complaints seriously and work diligently to resolve them in a
  timely manner. We received a complaint from a customer regarding a refund, which was
  processed on April 24th. However, the customer had provided an updated address for the refund
  to be mailed to for an amount of <$140.00>. We advised the customer that it may take 7-10
  business days for the refund to appear on their credit card statement and have taken steps to
  ensure that the refund is sent to the correct address promptly.
  We apologize again for the inconvenience and consider this matter closed.
  Best regards,
  *******************************
  Director, Customer Care
  ********************
  Email: ************************************

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truconnect phone service lifeline BYOP service. Im disabled and am home most of the time. Im older and do not use my phone for much other than text and calls and maybe a few websites visited outside the home. Tru connect consistently tells me Ive used all 6g of my lifeline data in 1 week! To me that makes no sense. I have been with them for years and it happens frequently. I call in they argue with me and then they try and upsell me over and over and over for data. Im on lifeline ********** I cant I cant afford to have up selling happen. They are rude and insulting and will do nothing to help me. My phone service does not work my friends tell me theyve called but I cannot receive calls and my text bounce back claiming they cannot be sent. I have another friend who has the service and she says that the up sell and data issue doesnt happen to her but its been a consistent problem with them for me over and over the few years Ive been with them. It got so bad at one time I called corporate and sent in a complaint. I feel they are trying to up sell and create more revenue and they refuse to give decent service or answer any questions about my account and what might be happening to my phone service. Im so frustrated I have finally gotten to this point of filing a complaint. Cali lifeline has been getting ripped off when it comes to my phone service. They made me change my sim and its still a problem. I call in and talk to reps and supervisors and they hang up on me. I wished someone would look into this issue. Sad to say theyve lost my trust.

  Business Response

  Date: 03/06/2023

  03/06/2023
  
  
  Re:************************
  Ticket #********
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. Based on our investigation, customer was having issues with running out of data to quickly,we advised customer that Lifeline customers receive 8 gigs of data if she applies for ACP she can receive an additional 8 gigs.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  ****************************;        
  Director,Customer Support
  ********************
  Email: ************************************
  Phone: ************

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to have my number ported over to Truconnect and when they did they disabled both the current number I had with them and the one I ported in. Now I have been without service for weeks afraid I'm going to lose the lifeline/acp benefit and also lose the phone number. I have called and they tell me just wait 2 days and wait 2 days and still nothing, for *****. I do not currently have a working phone because of this. Their support has been useless I tried chat support/email/phone and nothing works they all tell me to wait 2 days. All I want is the port to be done and to have service again. If it can't be done then give me my phone number back so I can take it to another provider PLEASE I need phone service and I currently have none. This is the last ticket number I was given WP45537

  Business Response

  Date: 02/12/2023

  2/12/2023
  
  
  Re:****************************
  Ticket #*******
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. Since this is related to customers privacy and is sensitive, we would like to get a few more details to investigate. We ask that the customer to please give us a call and we will try our best to provide a resolution.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  
  Best regards,
  *******************************
  Director,Customer Care
  ********************
  Email: ************************************
  Phone: ************

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a ************** unlocked mobile phone, since I was having connectivity problems with them in the past. The old phone was a************* Phone ($98.96).. While on the phone there were line drops while speaking with someone on a cell phone. Also I was interrupted by dial key tones being transmitted, and then the call would terminate. I transferred the SIM card out of the old phone into the New*********** ***. I am continuing to experience the same issues on the new phone. Being that this new phone is of higher quality. the issue is with their service through ******** cellular service , and not with the phone itself.. ============================================================================================= Billing Issues - I have noticed that they have increased the billing cycle through February 10,2023. The billing cycle used to close around the 22nd of the month. This seems to be a ruse so that it extends the Data Usage potential usage to their benefit, There was no notification, by email, mail or text notifications of this billing change. I would like the**** to contact them and have them revert to the original billing cycle. Also to call me and troubleshoot these issues This has been the worst customer service experience i have had, besides being a disreputable company Thank you for your attention regarding this matter. **************

  Business Response

  Date: 02/02/2023

  Consumer Response /* (-5, 5, 2023/01/29) */ ***Document Attached*** Complaint. Continued I have a copy of a receipt when I purchased the************* phone on 9.22.2022 on line. It normally takes seven business days to ship to my address. I remember receiving it on the 9.27.2022. Logically I would have had to activate imm3diately. i did not wait until the 10th of the following month to activate it. Thank you. Consumer Response /* (2000, 7, 2023/01/31) */ I was contacted by a **** from corporate - I believe that concerning 1) Billing cycle - He claims that based on my Application that the billing cycle closes on the 10th of every month. I did not want to argue with him. 2). Connectivity issues - Based on my experience, he maintains legal indemnification in that Tru connect cannot always guaranty that the signals going to and from different cell phones are going to be stable especially in different zip codes. =============================================== He was unable to resolve this issue technically. he will mail out a different Sim card to my address. Therefore - I will close this complaint at this time. I was rather disappointed, but there is no use in pursuing this matter an further. Regards, *************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a phone that the screen does not work correctly I called they they was extremely rude... I met this lady filled out the information. She brought us the phone.. I connected her back she said CONTACT customer service I did they said it was past 48hours I said no I did contact the lady and she didnt contact me back in time she said to call customer service I did as you can see the sim card wasnt corrected until today then I noticed the key board was messed up they want me to pay to return a broken phone they sent me and wait 8 weeks for me to receive a new one guy kept saying I must have damaged it it didnt damage anything heres proof

  Business Response

  Date: 02/12/2023

  2/12/2023
  
  
  Re:*********************
  Ticket #*******
  
  We reach out to the customer to address the complaint and were able to resolve her issue. TruConnect is committed to doing everything to ensure that our representatives fully comply with state, ******************* policies. Our investigation revealed that customer had a faulty device,we have shipped out a replacement and advised it will take 7 to 10 business days to arrive.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  *******************************
  Director,Customer Care
  ********************
  Email: ************************************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they disconnected my service without noticing. Furthermore, they refusing to port-out my number to the other carrier. Spent a week to fix this issue, unfortunately they wouldn't help me. Terrible company, terrible customer service!

  Business Response

  Date: 02/08/2023

  2/8/2023
  
  
  Re:************************
  Ticket #*******
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. We ask that the customer to please give us a call and we will try our best to provide a resolution. Based on our investigation, customers MDM was reactivated on 1/12/2023 per their request and they are ready to port out to provider of their choice.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  
  *******************************
  Director,Customer Care
  ********************
  Email: ************************************
  Phone: ************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has agents selling their product to consumers without proper disclosures. The supervisors I spoke with found no issue/s with that. They are making consumers lose their preferred ACP programs in ************* and not telling the public that they are actually doing so. On my own part, I did not know that signing up with them would deprive me of the benefits I have on my internet with spectrum and that made my spectrum bills to go up and now my name is in collection because I could not afford the high bill. I kept wondering why spectrum dropped me off the discount till I called the City and they told me that it happened the day Tru Connect signed me up for themselves. Other companies have a "Disclosure" that explains their product and let you know that theirs is "ACP" but Tru connect did not do that. I feel cheated, betrayed and now my credit is at stake. They need to help me pay that Spectrum bill.

  Business Response

  Date: 02/08/2023

  2/8/2023
  
  
  Re:***************************************
  Ticket #*******
  
  We reach out to the customer to address the complaint on multiple occasions but we reached a voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply with state, ******************** policies. Customer applied with ********************** for ACP,when customer did this her benefit with previous provider (Spectrum) was canceled. Customer is requesting assistance with her Spectrum bill we advised customers that (1) We cannot assist with her bill (2)Your only allowed one ACP benefit per household.
  
  *******************************
  Director,Customer Care
  ********************
  Email: ************************************
  Phone: ************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my grand daughter purchase a phone for me from them because the previous phone had broken, but apparently it was done incorrectly so I asked for a refund so I could get a phone, the last told me she put in a request for it , but I think it's weird I have to request my money back if you didn't even process it fully. I waited for a few days to allow everything to process , still nothing I called back, I went through the exact same process , nothing happened. I asked why is the request being submitted again when I had called and did it once before and wa told something went wrong. he gave me confirmation that it was done so I waited again and still nothing , I called a third time and it was the same thing. All I want is for them to send my $82 back to my card and yes I still have the receipts

  Business Response

  Date: 02/08/2023

  Tell us 2/8/2023
  
  
  Re:***********************
  Ticket #*******
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. We ask that the customer to please give us a call and we will try our best to provide a resolution. Based on our investigation, customer requested a refund of <$82.00>and one was issue November 2022.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  
  *******************************
  Director,Customer Care
  ********************
  Email: ************************************
  Phone: ************why here...

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19315740
  
  I am rejecting this response because: I never received a phone call nor refund. I wouldnt request a refund or even go to this length if I ever received one.  all I ask is that I actually receive my money back.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/28/2023

  3/28/2023
  
  Re: ***********************
  Ticket #********
  
  We apologize for any inconvenience caused by our inability to reach you regarding your recent complaint. At TruConnect, we take compliance with state, ******************** policies very seriously and we strive to ensure that our representatives fully comply with these regulations.
  After conducting a thorough investigation, we have determined that a refund in the amount of $86.40 was due to you. Check #**** for this amount was mailed on 3/28/2023. We understand that receiving a refund is important and we sincerely apologize for any inconvenience caused by the delay in resolving this issue. Please allow **** business days for the check to arrive.
  Additionally, we understand that you did not receive the 1st payment (ID ******** which was credited to your account on or around 12/22. We have taken immediate action to issue a secondary payment to resolve this matter.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  *******************************
  Director, Customer Care
  ********************
  Email: ************************************
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on January 12th, 2023 at 7:01PM I received an email from this company saying that my Application is incomplete. I never apply any services with them so I called the company to explained that the account they are trying to open using my information is a fraudulent account. Spoke two 3 person and non of them knew what to do in this kind of situation. ***** a supervisor was the last person I spoke to and he wanted me to provide DOB so that he can cancel the account. I explained numerous time that he doesn't need to verify my info because I never apply and that he needs to open an investigation on the account. well he said he could do anything unless I provide my DOB.

  Business Response

  Date: 02/08/2023

  2/8/2023
  
  
  Re:***************************
  Ticket #*******
  
  We reach out to the customer to address the complaint, customer advised she never applied for our services we informed her that account with TruConnect was  canceled due to incomplete application.
  TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************* policies. We ask that the customer to please give us a call and we will try our best to provide a resolution.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  
  *******************************
  Director,Customer Care
  ********************
  Email: ************************************
  Phone: ************